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May 17, 2021 NHTSA CAMPAIGN NUMBER: 21V359000
Door Hinge Screws Not Tightened Properly
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 21V359
Manufacturer Daimler Vans USA, LLC
Components STRUCTURE
Potential Number of Units Affected 2,016
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Remedy
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3TURSCHA.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Vans Recalls
TO: Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2020 Incorrect Torque on Front Door Hinge Screws |
DATE: May, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | Incorrect Torque on Front Door Hinge Screws | |
2021050014 | PDGTURSCHA | ||
This is to notify you of an initial Recall Campaign concerning the incorrect torque on the front door hinge screws on approximately 227 MY20 Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. | |||
Background | |||
Issue |
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the screws for the front door hinges may not have been tightened according to specification. If the door hinge screws are not tightened with the specified amount of torque, it’s possible that the pre-tensioning force of the screw could decrease and eventually cause a change in the opening/closing behavior of the door as well as changes in door gap dimensions. This could increase the risk of injury in the event of a crash. | ||
What We’re Doing | DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer will check the screws and apply the tightening torque of the front door hinges as specified. | ||
Parts | Part is not available. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2020 | ||
Vehicle Model | Sprinter VS30, Platform 907 | ||
Vehicle Populations | |||
Total Recall | 227 | ||
Dealer Inventory | 36 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
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Next Steps/Notes | |||
Customer Notification Timeline | An owner notification letter to be mailed in June, 2021. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners |
This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. |
TO: Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Year 2020 Check Torque on Front Door Hinge Screws |
DATE: June, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | Check Torque on Front Door Hinge Screws | |
2021060008 | VS3TURSCHA | ||
This is to notify you of a Recall Campaign Launch to check the torque on the front door hinge screws on approximately 227 MY20 Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold. | |||
Background | |||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the screws for the front door hinges may not have been tightened according to specification. If the door hinge screws are not tightened with the specified amount of torque, it’s possible that the pre-tensioning force of the screw could decrease and eventually cause a change in the opening/closing behavior of the door as well as changes in door gap dimensions. This could increase the risk of injury in the event of a crash. | ||
What We’re Doing | DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer will check the front door hinges screws and re-torque to specification if necessary. | ||
Remedy | Remedy is available. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2020 | ||
Vehicle Model | Sprinter VS30, Platform 907 | ||
Vehicle Populations | |||
Total Recall | 227 | ||
Dealer Inventory | 36 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
|
|||
Next Steps/Notes | |||
Customer Notification Timeline | An owner notification letter to be mailed in June, 2021. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners |
This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. |
Campaign No. 2021060008 June, 2021
TO: | ALL MERCEDES-BENZ & FREIGHTLINER CENTERS |
SUBJECT: | Model 907 Sprinter, Model Year 2020 Check Torque on Front Door Hinge Screws |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the screws for the front door hinges may not have been tightened according to specification. If the door hinge screws are not tightened with the specified amount of torque, it’s possible that the pre-tensioning force of the screw could decrease and eventually cause a change in the opening/closing behavior of the door as well as changes in door gap dimensions. This could increase the risk of injury in the event of a crash.
Prior to performing this Recall Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 2,016 vehicles are involved.
Order No. V-RC-2021060008
SEOCONTENT-START IMPORTANT SAFETY RECALL Daimler Vans USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 IMPORTANT SAFETY RECALL NOTICE 2021060008 This notice applies to your vehicle VIN: Check Torque on Front Door Hinge Screws NHTSA Recall ID: 21V359 June, 2021 Dear Valued Freightliner Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter Vans has decided that a defect which relates to motor vehicle safety exists in certain Model Year (MY) 2020 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the issue? On certain MY20 Sprinter vehicles, the screws for the front door hinges may not have been tightened according to specification. If the door hinge screws are not tightened with the specified amount of torque, it’s possible that the pre-tensioning force of the screw could decrease and eventually cause a change in the opening/closing behavior of the door, as well as changes in door gap dimensions. This could increase the risk of injury in the event of a crash. What will your Freightliner Dealer do? An authorized Freightliner dealer will check the screws on the front door hinges and re-torque to specification if necessary. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Freightliner Sprinter dealer at your earliest convenience. To locate your nearest Freightliner Sprinter dealers, please visit https://www.freightlinersprinterusa.com/freightliner/shopping-tools/find-a-dealer or call 1-800-367-6372 Please mention you are scheduling an appointment to check the torque on front door hinge screws under Recall Campaign # 2021060008. This could take approximately 45 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. Please visit www.freightlinersprinterusa.com/freightliner/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Freightliner Sprinter dealer. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Sincerely, Daimler Vans USA A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge. IMPORTANT SAFETY RECALL Daimler Vans USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 Additional Information for Owners: If an authorized Freightliner Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ❑ EXPORTED ❑ LEASE, VEHICLE RETURNED ❑ SCRAPPED ❑ SOLD ❑ STOLEN ❑ OTHER _________________________ ❑ NEW OWNER INFORMATION OR ❑ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature VIN: ************************************************************************************************************ Model 907 with code ZU7 (National version for Canada) Model 907 with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code L 02 1380 Operations: Check threaded connections of hinges on front doors 0.3hrs 72 902 54 VS3TURSC HA L 02 1381 Operations: Adjust front door … (after check) 0.5hrs 72 902 54 VS3TURSC HA D72.10-A007-79 Shown on right side of vehicle 1 Bolts 2 Hinge a Dimension (approx. 35 mm) Check threaded connections of hinges (2) on both front doors. aWarning Risk of injury caused by fingers being jammed or pinched when removing, installing or aligning hoods, doors, trunk lid/rear-end door or sliding roof. No parts of the body or limbs should be within the operating area when the components are moving. AS00.00-Z-0011-01A Notice Notes on carrying out repair work in the vehicle interior AH68.00-N-0001-01S V-RC-2021060008 1 g Check 1 Check, whether the vehicle is affected by the measure. i For authorized Mercedes‑Benz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. 2 Fully open each front door. 3 Check front door for play on screws (1) and hinges (2). i To do so, move front door e.g. abruptly. If front door exhibits play on the screws (1) or hinges (2), ↓ Adjust front door. f AR72.10-D-0550TS If front door does not exhibit any play on the screws (1) or hinges (2), ↓ continue with operation step 4. Tighten threaded connection 4 Tighten screws (1). If the respective front door does not exhibit any play on the screws (1) or hinges (2). Note on calculation of tightening torque when using insertion or socket tools with various effective lengths AH00.00-P-0015-01CW i Use torque wrench attached at low eye-level height. Observe dimension (A). n Screw/bolt, hinge to front door BA72.10-N-1010-01TS n Front door Number Designation Model 907 BA72.10-N-1010-01TS Screw/bolt, hinge to front door Nm 23 2 V-RC-2021060008 SEOCONTENT-END
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | SPRINTER 1500 | 2020 |
MERCEDES-BENZ | SPRINTER 2500 | 2020 |
MERCEDES-BENZ | SPRINTER 3500 | 2020 |
MERCEDES-BENZ | SPRINTER 4500 | 2020 |
10 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V359-1105.pdf 187.072KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V359-1299.PDF 211.14KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V359-9619.pdf 1308.407KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V359-0671.pdf 635.601KB
Recall Acknowledgement
RCAK-21V359-9269.pdf 645.559KB
Manufacturer Reimbursement Plan- Manufacturer Reimbursement Plan
RMRP-21V359-8385.pdf 639.679KB
Defect Notice 573 Report
RCLRPT-21V359-2883.PDF 214.335KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V359-3513.pdf 1307.768KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V359-3951.PDF 211.329KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V359-2634.PDF 211.235KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V359&docType=RCL
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