Solenoid Corrosion may Hinder Fire Fighting – 2009-2021 Spartan Fire Gladiator & MetroStar Emergency Vehicles

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May 10, 2021 NHTSA CAMPAIGN NUMBER: 21V329000

Solenoid Corrosion may Hinder Fire Fighting

A loss of power to the pump control module can cause a loss of water pressure for fighting fires, increasing the risk of injury.

 

NHTSA Campaign Number: 21V329

Manufacturer Spartan Fire, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 2,130

 

Summary

Spartan Fire, LLC is recalling certain 2009-2021 Gladiator and MetroStar emergency vehicles. The fire water pump solenoid may corrode internally, causing a loss of power to the pump control module.

 

Remedy

Dealers will replace suspect solenoids, free of charge. Owner notification letters were mailed on July 9, 2021. Owners may contact Spartan Fire customer service at 1-517-543-6400.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


APPLIES TO:

This service bulletin applies to 2009 through 2021 model year, Gladiator, MetroStar and MetroStar X model emergency response chassis cabs built between June 4, 2009 and November 11, 2020.

 

NHTSA/TC Id:

21V-329

 

CONDITION:

Fire pump fails to shift into pump mode.

 

CORRECTION:

Replace pump shift solenoid valve.

 

GENERAL INSTRUCTIONS:

Thoroughly review entire service bulletin before starting work. If there are questions or concerns with steps defined in this service bulletin, contact Spartan Fire, LLC. Customer & Product Support Group.

All applicable industry safety standards must be followed when performing work identified in this procedure.

 


APPLIES TO:

This Recall service bulletin applies to 2016 through 2021 model year, Metro Star model and Commercial emergency response chassis cabs built between November 2016 and February 2021.

 

NHTSA/TC Id:

21V-329

 

CONDITION:

Solenoids may be subject to internal corrosion.

 

CORRECTION:

Remove and replace solenoids with those that are appropriately rated for their environment.

 

GENERAL INSTRUCTIONS:

Thoroughly review entire service bulletin before starting work. If there are questions or concerns with steps defined in this service bulletin, contact Spartan Fire, LCC. Customer & Product Support Group.

All applicable industry safety standards must be followed when performing work identified in this procedure.

 


July 9, 2021

IMPORTANT SAFETY RECALL – 21V-329

This notice applies to the vehicle identification number below.

4S7ZU20

 

Dear Valued Customer,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

Spartan Fire, LLC has decided that a defect which relates to motor vehicle safety exists in certain model year 2009-2021, Gladiator, MetroStar, MetroStarX and Commercial model emergency response chassis cabs.

 

Please note: The Vehicle Identification Number that may be affected by this recall is located at the top of this letter.

 

What is the defect? 

On the affected vehicles, this potential defect is related to the remedy of a previous recall 18V-424. The interior parts of the pump shift solenoid may become corroded and subsequently fail. When the solenoid fails, power to the pump control module may be lost. The vehicle may not shift into pump mode.

A loss of power to the pump control module may cause the vehicle to not shift into pump mode. This increases the risk of personal injury and equipment damage. The solenoid could fail without warning.

 

Corrective Action: 

Spartan dealers will remove and replace the pump shift solenoid at no charge.

 

Labor Time: 

Removal of the affected pump shift solenoid and installation of the new solenoid may take up to 2 hours.

 

What You Should Do: 

Contact your local dealer to have the work performed. If you cannot locate a dealer, call Spartan at 1- 800-867-6478 to locate your nearest dealer. Steps will be taken to ensure the  recall is performed at the nearest dealer.

 

Leased Vehicles: 

The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.

 

Reimbursement: 

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Spartan at 1-800-867-6478.

 

Information Change:

If you have changed your address, sold or traded your vehicle, please email us at Firetruckservice@spartanmotors.com to provide updated information.

If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan at 1-800-867-6478. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge.

 

We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.

 

Sincerely,

 

Spartan Fire, LLC

 



26 Affected Products

Vehicles

MAKE MODEL YEAR
SPARTAN FIRE GLADIATOR 2009-2021
SPARTAN FIRE METROSTAR 2009-2021

 


8 Associated Documents

Owner Notification Letter(Part 577)

RCONL-21V329-1551.pdf 547.768KB

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Recall 573 Report- Amendment 1

RCLRPT-21V329-5727.PDF 213.774KB

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Recall Acknowledgement

RCAK-21V329-2068.pdf 645.943KB

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Defect Notice 573 Report

RCLRPT-21V329-4084.PDF 213.761KB

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Remedy Instructions and TSB

RCRIT-21V329-5282.pdf 611.628KB

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Miscellaneous Document

RMISC-21V329-8661.pdf 434.024KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V329-3064.PDF 211.137KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V329-4202.PDF 211.242KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V329&docType=RCL

 


 

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