2019-2021 Arcimoto Motorcycles Inverter Communication May Time Out

SEOCONTENT-START

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: 7F7ATR31XXXXXXXXX

May 27, 2021

Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2 NHTSA Recall: 21V311

Dear <First name, Last name>:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Arcimoto has decided that a defect which relates to motor vehicle safety exists in certain 2019, 2020, and 2021 model year FUVs, Deliverators, Rapid Responder, and Roadsters.

! IMPORTANT !

► Your vehicle is being recalled

► You should contact Arcimoto to schedule the repair at no charge

Why is your vehicle being recalled?

Unintended software error may cause unexpected battery shutdown, which would lead to an immediate loss of traction power without warning, making the vehicle more difficult to control and increase the likelihood of a crash.

What will we do?

Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their inverter software/ firmware reprogrammed. There will be no charge to vehicle owners for this service.

What should you do?

Please contact Arcimoto to schedule a service appointment.

Do you have questions?

If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is 541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.

If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition without charge, and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V311.

We apologize for any inconvenience this recall may cause you. Thank you for being an Arcimoto customer.

Sincerely,

Arcimoto, Inc.

Tel: (541) 683-6293

2034 W. 2nd Avenue, Eugene, OR 97402

************************************************************************************************************

IMPORTANT SAFETY RECALL
Arcimoto, Inc.
July 27, 2021
Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2
NHTSA Recall: 21V311
RECALL UPDATE DO NOT IGNORE
FINAL OFFICIAL NOTICE
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Arcimoto, Inc. has decided that a defect which relates to motor vehicle safety exists in certain
2019-2021 FUV, 2021 Rapid Responder, 2020 Deliverator, and 2020-2021 Roadster vehicles.
This notice supersedes all previous notices you have received. The previous notice instructed you to have your
vehicle serviced. However, a software bug was discovered. A new permanent software upgrade to correct the
inverters from timing out is now available, your current software in your vehicle will eliminate the majority of
inverter timeouts on a temporary basis. The new software update will not just mitigate the timeouts, with one
wheel limp home mode, it will eliminate the timeouts permanently..
Our records indicate that you own more than one vehicle that is subject to this recall. The following VIN’s are part
of this recall:
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
Arcimoto, Inc.
2034 W. 2nd Avenue, Eugene, OR 97402 Tel: (541) 683-6293
Why is your vehicle being recalled?
Unintended software error may cause your inverters to timeout, potentially causing unexpected battery shutdowns,
which can lead to an immediate loss of traction power without warning, making the vehicle more difficult to
control and increasing the likelihood of a crash.
What will we do?
Owners are being notified by mail with this final official notice and are being instructed to contact Arcimoto to
schedule a service appointment to have their inverter software/ firmware updated and reprogrammed. Please do
not ignore this final notice. There will be no charge to vehicle owners for this service.The repair should take
approximately one and half hours to complete.
What should you do?
Once you have received your second notice, please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is
541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition without
charge, and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway
Traffic Safety Administration Campaign ID Number for this recall is 21V311.
Note: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within
ten days.
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402

************************************************************************************************************

IMPORTANT SAFETY RECALL
Arcimoto, Inc. This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
November 11, 2021
Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2
NHTSA Recall: 21V311
RECALL UPDATE DO NOT IGNORE
FINAL OFFICIAL NOTICE
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Arcimoto, Inc. has decided that a defect which relates to motor vehicle safety exists in certain
2019-2021 FUV, 2021 Rapid Responder, 2020 Deliverator, and 2020-2021 Roadster vehicles.
Why is your vehicle being recalled?
Unintended software error may cause your inverters to timeout, potentially causing unexpected battery
shutdowns, which can lead to an immediate loss of traction power without warning, making the vehicle more
difficult to control and increasing the likelihood of a crash.
This notice supersedes all previous notices you have received. The previous notice instructed you to have your
vehicle serviced. However, a bug was discovered. A new permanent software upgrade to correct the inverters
from timing out is available now, your previous software in your vehicle will be sufficient to eliminate the
majority of inverter timeouts on a temporary basis. The new software update will not just mitigate the timeouts,
with one wheel limp home mode, it will eliminate the timeouts permanently.
How does this affect you?
Our records indicate that you recently received your new vehicle or that it was recently serviced for this remedy,
but due to a bug that was found in the software/firmware installed in your vehicle, we asked every vehicle owner
involved in this recall that had their software updated recently to immediately return their vehicle to have the
software reverted back to the original until the permanent remedy is available, free of charge. The permanent
remedy is now available. Please contact Arcimoto.
Arcimoto, Inc.
2034 W. 2nd Avenue, Eugene, OR 97402 Tel: (541) 683-6293
What will we do?
Owners are being notified by mail with this f inal official notice and are being instructed to contact Arcimoto to
schedule a service appointment to have their inverter software/ firmware updated and reprogrammed. Please do
not ignore this final notice. There will be no charge to vehicle owners for this service.The repair should take
approximately one and half hours to complete.
What should you do?
Please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is
541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition
without charge, and within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the
toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to h ttp://www.safercar.gov. The
National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V311.
Note: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten
days
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402

************************************************************************************************************