21E033 Cummins PowerDrive EV Drivetrain Malfunction Loss of Power

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April 20, 2021 NHTSA CAMPAIGN NUMBER: 21E033000

Drivetrain Malfunction Can Cause Loss of Power

A loss of assisted power steering increases the risk of a crash.

 

NHTSA Campaign Number: 21E033

Manufacturer Cummins, Inc.

Components STEERING, POWER TRAIN

Potential Number of Units Affected 329

 

Summary

Cummins, Inc. (Cummins) is recalling certain PowerDrive EV part numbers 4000EV, 6000EV, and 7000EV electric drivetrains. The drivetrain may experience an electromagnetic noise on the Control Area Network (CAN) bus, which can cause a loss of electrical power to the power steering pump.

 

Remedy

Dealers will replace the High Voltage Low Power Inverter Harness, and install an overlay harness, free of charge. Owners were notified of the safety risk on May 22, 2021. A second letter will be sent once the remedy is available. Owners may contact Cummins customer service at 1-800-286-6467.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Warranty Field Campaign

Campaign Number: c2451 Revision: Released Date: 30-Sep2021
BES CM0904 EV104B Communication Harness Safety Campaign Expiration Date (U.S. and Canada): 30-Sep-2051
Expiration Date (International): 30-Sep2051

 

Attention

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

 

Description

This Safety Campaign is being issued to resolve intermittent communication issues with the Power Steering, Air Compressor and Thermal Management Systems on certain BES CM0904 EV104B products. This authorizes the replacement and upfit of several harnesses and HV AC cable.

Note : If a vehicle already has an updated part, that part does not need to be replaced. Replace ONLY the parts needing an upfit.

 

Action

In order to qualify for repair under this field action, a drivetrain system:

  1. will be covered Regardless of coverage status, and
  2. must show as OPEN on QuickServe® Online for this field action.

 

Note : The SSN list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

Note : Campaign C2444, LOTO Panel Update, is required to be complete before performing the work below.

Please refer to Attachment B for detail instructions, perform the following:

  1. Check Low Voltage Jumper Harness for Air Compressor Inverter. Replace if not labeled 5678412.
  1. Check Low Voltage Jumper Harness for Power Steering Inverter. Replace if not labeled 5678412.
  1. Check High Voltage AC Cable 200175 for Power Steering Inverter. Replace if not built by COBO.
  1. Check for TMS Harness 5678413 or TMS Overlay Harness 5678734. If neither are installed or labeled then upfit 5678734.
  1. File one claim for one or more SSNs updated at the same time.

 

Material Disposition

Materials removed as a result of this field action must be scrapped.

 

Reimbursements

Parts

Note : The parts listed are OPTIONAL, select only the parts required to complete the repair.

The following parts are covered under this field action:

Part Number Quantity Description
020017500 1 WRE,VOL (OPTIONAL)
630056800 1 KIT, WIRING HARNESS (OPTIONAL)

 

Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.

Labor Using Applicable Access Code and Time

SRT Code Description Time (hrs)
00-90X Administrative Time – Open and Close Repair Order (Shop Repairs)
99-00A HARNESSING AND CABLE REPLACEMENTS – QTY 1

 

Travel

Travel is covered under this field action. Towing is covered under this field action.

Note : Travel to customer site is preferred if C2444 is already completed. Please arrange with customer to repair all units during one trip when possible.

Other Claimables

Consumables are covered under this field action.

Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not listed, may be claimed in Other Claimables. Please consolidate all consumables and claim them as one line item in Other Claimables titled CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries on the details of items claimed.

 

Claim Instructions

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web

(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Claim Codes
Description Code
Account Code: 65
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: International Distributor = I
Pay Code: International Dealer = R
Failure Code: WHAMHA

 

Attachments

Click here to see c2451_ssn-list.xlsx

(/service/english/attachments/c2451_ssn-list.xlsx) Click here to see c2451_pd7000_can3_shield_ground_upfit_attachment-b.pdf

(/service/english/attachments/c2451_pd7000_can3_shield_ground_upfit_attachment-b.pdf)

Engine Family Fuel System
Design Application Market Application
All All

 

Document History

Date Details
Document creation; 30-Sep-2021

 

Last Modified: 30-Sep-2021

 


A CUMMINS FIELD CAMPAIGN

Please Deliver To: Service Managers and Warranty Decision Makers

FROM: Cummins Global Warranty Administration Communications

Subject: BES CM0904 EV104B Communication Harness Safety Campaign

Number: C2451

Date: 20-Dec-2021

Expires:
30-Sep-2051 (U.S./Canada)
30-Sep-2051 (International)

Attention:
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices (Automotive)

 

This is to revise and replace Campaign 2451, dated 30-Sep-21. This revision is to:

1   Update the Action.

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

 

DESCRIPTION:

This Safety Campaign is being issued to resolve intermittent communication issues with the Power Steering, Air Compressor and Thermal Management Systems on certain BES CM0904 EV104B products. This authorizes the replacement and upfit of several harnesses and HV AC cable.

NOTE: If a vehicle already has an updated part, that part does not need to be replaced. Replace ONLY the parts needing an upfit.

 

ACTION:

In order to qualify for repair under this field action, a drivetrain system:

  • will be covered Regardless of coverage status, and
  • must show as OPEN on QuickServe® Online for this field action.

 

NOTE: The SSN list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

 

NOTE: Wiring Harness Kit PN6300568 contains PN5678412 (qty 2) and PN5678734. Do not order these parts separately. PN200175 will also need to be ordered.

Please refer to Attachment B for detail instructions, perform the following:

  • Check Low Voltage Jumper Harness for Air Compressor Inverter. Replace if not labeled 5678412.
  • Check Low Voltage Jumper Harness for Power Steering Inverter. Replace if not labeled 5678412.
  • Check High Voltage AC Cable 200175 for Power Steering Inverter. Replace if not built by COBO.
  • Check for TMS Harness 5678413 or TMS Overlay Harness 5678734. If neither are installed or labeled then upfit 5678734.
  • File one claim for one or more SSNs updated at the same time.

 

MATERIAL DISPOSITION:

Materials removed as a result of this field action must be scrapped.

 

REIMBURSEMENTS:

Parts:

NOTE: The parts listed are OPTIONAL, select only the parts required to complete the repair.

The following parts are covered under this field action:

Part Number Quantity Description
020017500 1 WRE,VOL (OPTIONAL)
630056800 1 KIT, WIRING HARNESS (OPTIONAL)

 

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.

 

Labor using applicable Access Code and Time:

SRT Code Description                                                                                  Time
00-90X Administrative Time – Open and Close Repair Order (Shop Repairs)
99-00A HARNESSING AND CABLE REPLACEMENTS – QTY 1

 

Travel:

Travel is covered under this field action. Towing is covered under this field action.

 

NOTE: Travel to customer site is preferred if C2444 is already completed. Please arrange with customer to repair all units during one trip when possible.

 

Other Claimables:

Consumables are covered under this field action.

NOTE: Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not listed, may be claimed in Other Claimables. Please consolidate all consumables and claim them as one line item in Other Claimables titled CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries on the details of items claimed.

 

Claim Instructions:

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Account Code: 65
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: International Distributor = I
Pay Code: International Dealer = R
Failure Code: WHAMHA

 

Attachments

c2451_ssn-list.xlsxc2451_pd7000_can3_shield_ground_upfit_attachment-b.pdf

 


*** IMPORTANT SAFETY RECALL ***
NHTSA Recall No. 21E-033

 

April 26, 2021

 

Blue Bird Corporation
3920 Arkwright Road, Suite 200
Macon, Georgia 31210

 

Dear Cummins OEM Customer:

 

We are writing to inform you that Cummins Inc. has determined that a safety-related defect exists in certain PowerDrive EV Electric Drivetrains that were manufactured between June 1, 2018 and February 23, 2021.  Cummins has initiated a recall of the subject systems.  Our records indicate that some of these systems have been shipped to you.

 

A copy of Cummins’ initial Part 573 Defect Notification report is enclosed.  This notification was submitted to the National Highway Traffic Safety Administration (NHTSA) on April 20, 2021.  As more fully described in the Defect Notification, the Electric Drivetrain system may cause a loss of electrically assisted power steering.  If this occurs, it may increase the risk of a crash.

 

Enclosed is a list of the affected systems that our records indicate were shipped to your plants.  For systems installed in vehicles that have left your control, we encourage you to make a safety defect determination in accordance with 49 USC 30118 et seq. and, as appropriate, to submit a Defect Notification to NHTSA in accordance with 49 CFR Part 573.  Cummins will conduct the recall, including notifying owners pursuant to 49 CFR Part 577, performing the remedy, and submitting quarterly status reports to NHTSA. Cummins is requesting that you provide the associated vehicle model identification, VINs and owner contact information to facilitate owner notification.  Please work with your Cummins account team leader to ensure that the requested information is provided to Cummins as soon as possible.

 

For systems/vehicles that are still in your inventory, please contact  on  to arrange for repairs, as necessary.  Please note that Federal law prohibits delivery of these systems, or vehicles equipped with these systems, under a sale or lease until this condition has been remedied.

 

Cummins will conduct a safety campaign to address this condition.  Cummins is developing the remedy plan and will communicate it as soon as it is available.

 

Cummins apologizes for this inconvenience, but we are initiating this action in the interest of our customers’ safety and satisfaction with our products.  Thank you for your assistance.

 

Please confirm receipt of this communication.

 

Sincerely,

 

Business Development Manager – Electrified Power Cummins Inc.

@cummins.com

 

Enclosures:

  1. Cummins Part 573 Defect Notification
  2. List of Electric Drivetrain systems

 


*** IMPORTANT SAFETY RECALL***
NHTSA Recall No. 21E-033
Cummins Campaign #C2451

 

October 25, 2021

 

Dear Cummins Customer:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Cummins Inc. has decided that a defect which relates to motor vehicle safety exists in certain Cummins PowerDrive™ electric drivetrain systems that were manufactured between June 1, 2018 and February 23, 2021.

This notice applies to the PowerDrive electric drivetrain systems in your vehicle listed on the enclosed table.

You previously received a letter informing you of this recall and informing you that Cummins was developing a remedy. A remedy is now available for your vehicle.

 

WHAT IS THE PROBLEM?

The subject electric drivetrain systems may experience a condition that results in the loss of electrically assisted power steering.  Power steering functionality is restored after a key switch recycle.

In the event of loss of power steering assist, manual steering functionality is retained but would require increased steering effort, particularly at lower speeds, increasing the risk of a crash.

 

WHAT ARE WE DOING ABOUT THE PROBLEM? 

Cummins has released field Safety Campaign #C2451 “BES CM0904 EV104B Communication Harness Safety Campaign” to correct this condition by updating the wire harnesses for accessory inverters and providing improved electrical shielding.  This campaign is currently available at Cummins Distributors and authorized Warranty Dealers. The repair will be completed free of charge and most applications will require approximately 1 hour to complete.

 

WHAT SHOULD YOU DO?

Contact the nearest Cummins Distributor or authorized Warranty Dealer to arrange to have this campaign performed on your drivetrain system.  The distributor or dealer will work with you to schedule the best date to complete this repair.

If you have questions or concerns about this recall, please contact your local Cummins Distributor or authorized warranty dealer. You may also contact Cummins Care at 1-800- CUMMINS (1-800286-6467), or visit our website at care.cummins.com.

 

If you have a complaint relative to this recall, you may report it to the following:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

 

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

If you have not registered your Cummins product, please complete the enclosed registration card or register your product at https://prodreg.cummins.com/prodreg/#/webform/contactInfo.

 

If you are no longer the owner of the vehicle listed on the enclosed table, please forward this notice to the new owner or provide the new owner’s contact information to Cummins so that we can notify them of this recall.

Federal law requires vehicle lessors receiving this recall notice to forward a copy of this notice to the lessee within ten (10) days. Also, it is a violation of Federal law for a dealer to deliver a new vehicle or equipment covered by this recall notice under a sale or lease until the defect has been remedied.

 

Cummins is taking this action in the interest of safety and satisfaction with our products. We apologize for any inconvenience and thank you for your attention to this matter.

 

Sincerely,

 

Campaign Administrator
Cummins Inc.

 



1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
CUMMINS POWERDRIVE EV

 


9 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21E033-5431.pdf 591.809KB

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Defect Notice 573 Report

RCLRPT-21E033-4165.PDF 215.223KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21E033-7012.pdf 161.938KB

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Recall Acknowledgement

RCAK-21E033-7012.pdf 645.901KB

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Recall 573 Report – Amendment 2

RCLRPT-21E033-1161.PDF 215.502KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21E033-6954.PDF 211.124KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21E033-0490.pdf 179.321KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21E033-3560.pdf 68.548KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21E033-1687.pdf 135.738KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E033&docType=RCL

 


 

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EVIQO Level 2 EV Charger - 48 Amp EV Charger Level 2, 240V Electric Vehicle Charging Stations, EV Level 2 Charger NEMA 14-50/Hardwire EVSE Level 2 Charger, 25' Cord Electric Car Charger Energy Star/UL
  • 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 Amp by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
  • SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3-year Extended Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
  • SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
  • COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, VW ID 4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
  • FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
SaleBestseller No. 8
VEVOR Level 1+2 Portable EV Charger, 16 Amp 120V or 240V, Electric Vehicle Charger with 28-Foot Charging Cable NEMA 6-20P Plug NEMA 5-15 Adapter, Plug-in Home EV Charging Station for SAE J1772 EVs
  • Portable EV Charger: This portable car charger offers high compatibility with NEMA 6-20R and NEMA 5-15P plugs, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
  • All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
  • Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
  • Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
  • Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, a charging cable hook, and an adapter, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.
SaleBestseller No. 9
Tera Electric Vehicle Charger for Tesla: J1772 EVs ETL Certified Level 2 48 40 Amp 240 Volt Tesla Home EVSE with Manual Setting Amps Schedule on Unit NEMA 14-50 25 FT Cable W01
  • 2024 FULLY UPGRADED FOR TESLA & J1772 EV: Tera engineers have conducted rigorous testing to ensure perfect compatibility with every electric vehicle, like Tesla and J1772, from the sleek Tesla Model S and versatile Tesla Model 3 to the powerful X and the innovative Y. Rest assured, our upgrade is designed to seamlessly enhance the performance and aesthetics of your Tesla, delivering superior fit across the entire range of every electric car.
  • ETL CERTIFIED: ETL is the most dynamic safety certification mark in North America. Its history can be traced back to the electrical testing laboratory founded by Thomas Edison in 1896. It has wide visibility and recognition in North America. It indicates the manufacturer's dedication to high standards and stand in their products. It is equivalent to UL for home insurance requirements.
  • MANUAL & APP SCHEDULE: Whether you prefer the hands-on approach of setting up schedule directly on the home ev charger for Tesla and J1772 itself or the modern convenience of using the dedicated mobile app, our EV charger offers you the flexibility to tailor your charge sessions to your exact preferences and needs. Take full control, scheduling charging sessions to suit your needs. (NOTE: Hybrid vehicles automatically reduce charging current based on their maximum allowable current.)
  • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐔𝐒-𝐛𝐚𝐬𝐞𝐝 𝐁𝐫𝐚𝐧𝐝, 𝟓 𝐘𝐞𝐚𝐫𝐬 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲: 𝐓𝐞𝐫𝐚, 𝐂𝐨𝐧𝐜𝐞𝐢𝐯𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐄𝐚𝐫𝐥𝐲 𝟐𝟎𝟎𝟎𝐬, 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐢𝐧 𝐂𝐀, 𝐚𝐧 𝐄𝐬𝐭𝐞𝐞𝐦𝐞𝐝 𝐔𝐒 𝐁𝐫𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐎𝐯𝐞𝐫 𝟐𝟎-𝐲𝐞𝐚𝐫 𝐋𝐞𝐠𝐚𝐜𝐲. On Aug 1, 2023, ADM won a key state contract for EV stations. Tera will expand this to more states in 3-5 years. To show product confidence, ADM offers 5-year warranty on stations sold from Sep 15, 2023, to Sep 15, 2024.
  • UL LISTED 25 FT LONG PREMIUM CHARGING CABLE: Introducing our groundbreaking 25-foot EV charger cable, made to revolutionize your charging experience. With its extended length, you can charge your EV effortlessly home and outdoor. Whether you're in a crowded urban setting, navigating tight spots, or no wifi areas, the ev charger provides unparalleled convenience. Say goodbye to range anxiety and hello to new experience of EV freedom.
SaleBestseller No. 10
Autel Home Level 2 EV Charger up to 50Amp, 240V, Indoor/Outdoor Car Charging Station, Wi-Fi and Bluetooth Enabled EVSE, Flexible 25-Foot Cable,Hardwired, Dark Gray
  • 【Trusted company】Autel has been making automotive intelligent diagnostic, inspection, and analysis products since 2004. The MaxiCharger AC Home was developed over 2 years from a full team of designers and engineers to bring you the safest, smartest, and one of the best looking chargers on the market.
  • 【High speed Charging】With 12kW up to 50A charging, speed will never be an issue. Add 37 miles per charging hour. Don't waste time waiting on your EV to fully charge with slower chargers. An updated 25-Foot durable cable is flexible no matter how cold the season is so you can charge with confidence in even the coldest of temperatures(-40℃).
  • 【CSA Certified & NEMA Type 4】Eligible for the Federal rebate program. With NEMA Type 4 you are protected in any type of weather including snow, rain, hail, and sleet. Hang it up outside your house or inside a garage and it will operate efficiently. Fire resistant, over current, over voltage, and over temperature protection. Your level 2 charger will run better and last longer, saving you money in the long term.
  • 【Smart APP Control】Use Autel Charge APP to control your charger and manage charge times, schedule charging while you're away, and optimize your charging to take advantage of off peak electricity. Bluetooth enabled, Wi-Fi connectivity, and Ethernet access make sure your automatic over the air (OTA) remote firmware updates keep you connected at the times you need.
  • 【3 Year Warranty and 24/7 Support】The MaxiCharger is easy for any electrician to install. A 3-year warranty, APP automatic updates, and around-the-clock support from Autel's service team means you'll never have to worry about quality and service.

Last update on 2024-03-12 / Affiliate links / Images from Amazon Product Advertising API

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