2021 Keystone Passport 282QB Trailers 21-405 Spare Tire Carrier Mounted Incorrect Location

April 6, 2021 NHTSA CAMPAIGN NUMBER: 21V240000

Spare Tire Carrier Mounted Incorrect Location

A taillight not visible to other drivers increases the risk of a crash.

 

NHTSA Campaign Number: 21V240

Manufacturer Keystone RV Company

Components STRUCTURE

Potential Number of Units Affected 233

 

Summary

Keystone RV Company (Keystone) is recalling certain 2021 Passport 282QB trailers equipped with a rear compartment door. The spare tire is mounted to the rear wall in a way that obstructs the view of the left taillight.

 

Remedy

Keystone will notify owners, and dealers will relocate the spare, free of charge Owner notification letters were mailed April 30, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-405.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

4/27/21

Keystone RV Company

SAFETY ADVISORY # 21-405

Passport Spare Tire Placement

 

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a spare tire mounted on the rear of the unit that impedes the view of the left taillight. Under certain conditions during travel, the left taillight may not be visible and may lead to an increased risk of vehicle crash.

Models Included:	2021 Passport Travel Trailers: 282QB
Serial Number Range:	MK414249 – MK414878
Parts Required:	1 – 3/8”x1” Lag Screw (purchased locally) – Butyl tape as needed (shop supplied)
Tools Required:	– Screw gun – Socket

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to remove the spare tire, remove the spare tire carrier, turn the spare tire carrier 180 degrees, drill a 3/8” mounting hole in the top center between the two existing mounting holes, and remount the spare tire carrier and spare tire.

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Locate the spare tire and remove it. Figure 1.

 

Step 3

Remove the spare tire carrier, turn it 180 degrees, add butyl tape as needed and remount it. Figure 2.

 

Step 4

Drill a 3/8” hole in the top center directly between the two existing holes and install a 3/8” x 1” lag. Figure 2.

 

Step 5

Reinstall spare tire. Figure 3.

 

Step 6

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

REPAIR

Submit the claim on Key Express using Flat Rate Code # 7140542A

In the Complaint section note: Safety Advisory # 21-405

In the Cause section note: Safety Advisory # 21-405

In the Correction section note:   Removed spare tire and spare tire carrier. Turned Tire carrier 180 degrees and reinstalled.

The amount of time authorized for this repair is .7 hour.

 

PARTS DISPOSITION

No return parts.

Please call Keystone RV Customer Service at 866-273-1456 if you have any questions.

 

---

RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall: 21V-240

Safety Advisory: 21-405

April 30, 2021

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population have a spare tire mounted on the rear of the unit that impedes the view of the left taillight. Under certain conditions during travel, the left taillight may not be visible and may lead to an increased risk of vehicle crash.

 

What we will do

Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the spare tire bracket and flip 180 degrees, moving the tire down approximately 5 inches. The service and parts required for this corrective action will be provided at no charge to you.

 

What we need you to do

Customers can remove the spare tire from the carrier until the remedy can be completed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

---

---

1 Affected Product

Vehicle

MAKE	MODEL	YEAR
KEYSTONE	PASSPORT	2021

 

---

10 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-21V240-1308.pdf 94.353KB

 

---

Manufacturer Notices(to Dealers,etc) – 21-405 dealer email sent 5-4-2021

RCMN-21V240-7233.pdf 88.094KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-21V240-4657.pdf 92.675KB

 

---

Recall Quarterly Report #1, 2021-2

RCLQRT-21V240-9900.PDF 211.13KB

 

---

Remedy Instructions and TSB

RCRIT-21V240-7793.pdf 191.908KB

 

---

Recall 573 Report – Amendment 1

RCLRPT-21V240-7407.PDF 215.042KB

 

---

Recall Acknowledgement

RCAK-21V240-8266.pdf 645.983KB

 

---

Defect Notice 573 Report

RCLRPT-21V240-6862.PDF 214.981KB

 

---

Recall Quarterly Report #3, 2021-4

RCLQRT-21V240-4151.PDF 211.324KB

 

---

Recall Quarterly Report #2, 2021-3

RCLQRT-21V240-8100.PDF 211.239KB

 

---

Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V240&docType=RCL

 

---

 

Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.