2019-2020 Jayco Motorhomes Recall 9903566 Stove Saddle Valves

March 24, 2021 NHTSA CAMPAIGN NUMBER: 21V204000

Stove Saddle Valves May Leak Gas

A gas leak can increase the risk of a fire.

 

NHTSA Campaign Number: 21V204

Manufacturer Jayco, Inc.

Components EQUIPMENT

Potential Number of Units Affected 2,144

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco Alante, Precept, Greyhawk, Redhawk, Entegra Esteem, and Odyssey motorhomes equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

 

Remedy

Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-617-776-0344. Jayco’s number for this recall is 9903566.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


EN 20E071 Recall Remedy – Manifold Bolt and Valve Seal Replacement

20E071 Demetic 3 Burner Cooking Stoves Stove Saddle Valves

 


Safety Recall:  21V-179 21V-184 21V-204 21V-203

May  2021

 

IMPORTANT SAFETY RECALL 

 

This Notice Applies to Your Recreational Vehicle   «unit_serial_»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2019 and 2020  Jayco White Hawk, Jay Flight SLX, Jay Feather, Jay Flight travel trailers.  Starcraft Mossy Oak, GPS, Mossy Oak Lite, Autumn Ridge Outfitter, Launch Outfitter travel trailers Highland Ridge, Open Range, Mesa Ridge, Highlander, Silverstar  travel trailers and fifth wheels. Alante, Precept, Greyhawk, Redhawk, Esteem and Odyssey motorhomes, manufactured with the Dometic S31, R1731 or R2131 propane-cooking stove.

 

Reason for this recall

An  odor of gas near the stove  may be detected when not in operation. If user   attempts to tighten the bolt for the stove’s valve in order to stop the smell, they could over-tightened the bolt and cause damage to a seal.  This can result in a continuous  gas leak.  A propane gas leak could create risk of a fire or explosion.

 

Recall Remedy

Replace the manifold bolts and valve seals and perform a leak test. Dometic Recall Hotline contact #s:  888-943-4905 or 574-389-3713 or go to www.Dometic.com

 

What we need you to do

Please  read the enclosed  information from Dometic  carefully and confirm the model and serial number of the cooking stove in your recreational vehicle.   If the model and serial number is included in the Dometic recall population, please call a Jayco dealer as soon as possible and set an appointment for the Recall Remedy.

DO NOT USE YOUR STOVE IF IN THE AFFECTED POPULATION.

When inspection does NOT find a recalled cooking stove, please complete and return the Compliance Reply Form  to Jayco so we can update our records.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

 

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint, contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Jayco Compliance Management

 


R1731, R2131, & S31 Cooking Stove Recall 20E071 Affected Model & Serial Numbers

 

R1731 Series Model Numbers:

(Model Number) (Item Number) (Legacy Number)
R1731-BBPCMO 9600005500 50423
R1731-BBPFBO 9600005499 50422
R1731-BBPFBR 9600005509 50432
R1731-BBPFMO 9600021027 50516
R1731-BDICMO 9600023363 50932
R1731-BSPCMO 9600005505 50428
R1731-BSPCMR 9600005512 50435
R1731-BSPFBO 9600005503 50426
R1731-BSPFBR 9600005510 50433
R1731-BSPFMO 9600005504 50427
R1731-BSPFMR 9600005511 50434
R1731-SLICMO 9600023384 50938
R1731-SSPCMO 9600005507 50430
R1731-SSPFBO 9600008810 50459
R1731-SSPFBR 9600014849 50515
R1731-SSPFMO 9600005506 50429
R1731-SSPFMR 9600005513 50436

 

R2131 Series Model Numbers:

(Model Number) (Item Number) (Legacy Number)
R2131-BBPCMO 9600005518 50443
R2131-BBPFBO 9600005517 50442
R2131-BSPCBO 9600008809 50462
R2131-BSPCMO 9600005521 50446
R2131-BSPFBO 9600005519 50444
R2131-BSPFMO 9600005520 50445
R2131-BSPFMR 9600005525 50450
R2131-SSPCMO 9600005523 50448
R2131-SSPFMO 9600005522 50447

 

R1731 & R2131 Series Serial Numbers:

(Year) (Serial Number Range)
2018 81897193 through 85299999
2019 90100000 through 95299999
2020 00100000 through 02799381

 

S31 Series Model Numbers:

(Model Number) (Item Number) (Legacy Number)
S31-BMFBO 9600005915 50300
S31-BPFBO 9600005916 50301
S31-SPCMO 9600005917 50304
S31-SPFMO 9600005945 50303

 

S31 Series Serial Numbers:

(Year) (Serial Number Range)
2018 SU82200001 through SU83900100
2019 SU93400001 through SU93400100
2019 SU93600001 through SU93600300
2020 SU02100001 through SU02100100

 

NOTES:

Both the model number and the serial number must be on the list to be affected by the recall.

The complete serial number for these stoves often begins with the five (5) digit legacy number noted above; this number will need to be temporarily disregarded to determine if the stove is affected by the recall.

If an R1731, R2131, or S31 model stove is affected by the recall, the manufacture date on the model & serial number data tag will be between 05/03/2018 through 07/09/2020.

Recall Dept contact information: 888-943-4905/574-389-3713 (local) or recall@dometic.com (12/10/2020)

 



12 Affected Products

Vehicles

MAKE MODEL YEAR
ENTEGRA ESTEEM 2019-2020
ENTEGRA ODYSSEY 2019-2020
JAYCO ALANTE 2019-2020
JAYCO GREYHAWK 2019-2020
JAYCO PRECEPT 2019-2020
JAYCO REDHAWK 2019-2020

 


9 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V204-8472.PDF 211.127KB

RCLQRT-21V204-8472

 


Recall Acknowledgement

RCAK-21V204-8273.pdf 645.724KB

RCAK-21V204-8273

 


Defect Notice 573 Report

RCLRPT-21V204-2788.PDF 213.844KB

RCLRPT-21V204-2788

 


Recall 573 Report – Amendment 1

RCLRPT-21V204-7764.PDF 213.843KB

RCLRPT-21V204-7764

 


Manufacturer Notices(to Dealers,etc)

RCMN-21V204-2095.pdf 318.658KB

RCMN-21V204-2095

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V204-7154.pdf 1054.404KB

RCONL-21V204-7154

 


Remedy Instructions and TSB

RCRIT-21V204-2862.pdf 480.633KB

RCRIT-21V204-2862

 


Recall Quarterly Report #2, 2021-3

RCLQRT-21V204-9527.PDF 211.226KB

RCLQRT-21V204-9527

 


Recall Quarterly Report #3, 2021-4

RCLQRT-21V204-1686.PDF 211.316KB

RCLQRT-21V204-1686

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V204&docType=RCL

 


 

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