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March 16, 2021 NHTSA CAMPAIGN NUMBER: 21V179000
Stove Saddle Valves may Leak Gas
A gas leak can increase the risk of a fire.
NHTSA Campaign Number: 21V179
Manufacturer Highland Ridge RV
Components EQUIPMENT
Potential Number of Units Affected 2,906
Summary
Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Remedy
Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge’s number for this recall is 9904564.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
20E071 Recall Remedy – Manifold Bolt and Valve Seal Replacement
Safety Recall: 21V-179 21V-184 21V-204 21V-203
May 2021
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «unit_serial_»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2019 and 2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, Jay Flight travel trailers. Starcraft Mossy Oak, GPS, Mossy Oak Lite, Autumn Ridge Outfitter, Launch Outfitter travel trailers Highland Ridge, Open Range, Mesa Ridge, Highlander, Silverstar travel trailers and fifth wheels. Alante, Precept, Greyhawk, Redhawk, Esteem and Odyssey motorhomes, manufactured with the Dometic S31, R1731 or R2131 propane-cooking stove.
Reason for this recall
An odor of gas near the stove may be detected when not in operation. If user attempts to tighten the bolt for the stove’s valve in order to stop the smell, they could over-tightened the bolt and cause damage to a seal. This can result in a continuous gas leak. A propane gas leak could create risk of a fire or explosion.
Recall Remedy
Replace the manifold bolts and valve seals and perform a leak test. Dometic Recall Hotline contact #s: 888-943-4905 or 574-389-3713 or go to www.Dometic.com
What we need you to do
Please read the enclosed information from Dometic carefully and confirm the model and serial number of the cooking stove in your recreational vehicle. If the model and serial number is included in the Dometic recall population, please call a Jayco dealer as soon as possible and set an appointment for the Recall Remedy.
DO NOT USE YOUR STOVE IF IN THE AFFECTED POPULATION.
When inspection does NOT find a recalled cooking stove, please complete and return the Compliance Reply Form to Jayco so we can update our records.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint, contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Jayco Compliance Management
R1731, R2131, & S31 Cooking Stove Recall 20E071 Affected Model & Serial Numbers
R1731 Series Model Numbers:
| (Model Number) | (Item Number) | (Legacy Number) |
| R1731-BBPCMO | 9600005500 | 50423 |
| R1731-BBPFBO | 9600005499 | 50422 |
| R1731-BBPFBR | 9600005509 | 50432 |
| R1731-BBPFMO | 9600021027 | 50516 |
| R1731-BDICMO | 9600023363 | 50932 |
| R1731-BSPCMO | 9600005505 | 50428 |
| R1731-BSPCMR | 9600005512 | 50435 |
| R1731-BSPFBO | 9600005503 | 50426 |
| R1731-BSPFBR | 9600005510 | 50433 |
| R1731-BSPFMO | 9600005504 | 50427 |
| R1731-BSPFMR | 9600005511 | 50434 |
| R1731-SLICMO | 9600023384 | 50938 |
| R1731-SSPCMO | 9600005507 | 50430 |
| R1731-SSPFBO | 9600008810 | 50459 |
| R1731-SSPFBR | 9600014849 | 50515 |
| R1731-SSPFMO | 9600005506 | 50429 |
| R1731-SSPFMR | 9600005513 | 50436 |
R2131 Series Model Numbers:
| (Model Number) | (Item Number) | (Legacy Number) |
| R2131-BBPCMO | 9600005518 | 50443 |
| R2131-BBPFBO | 9600005517 | 50442 |
| R2131-BSPCBO | 9600008809 | 50462 |
| R2131-BSPCMO | 9600005521 | 50446 |
| R2131-BSPFBO | 9600005519 | 50444 |
| R2131-BSPFMO | 9600005520 | 50445 |
| R2131-BSPFMR | 9600005525 | 50450 |
| R2131-SSPCMO | 9600005523 | 50448 |
| R2131-SSPFMO | 9600005522 | 50447 |
R1731 & R2131 Series Serial Numbers:
| (Year) | (Serial Number Range) |
| 2018 | 81897193 through 85299999 |
| 2019 | 90100000 through 95299999 |
| 2020 | 00100000 through 02799381 |
S31 Series Model Numbers:
| (Model Number) | (Item Number) | (Legacy Number) |
| S31-BMFBO | 9600005915 | 50300 |
| S31-BPFBO | 9600005916 | 50301 |
| S31-SPCMO | 9600005917 | 50304 |
| S31-SPFMO | 9600005945 | 50303 |
S31 Series Serial Numbers:
| (Year) | (Serial Number Range) |
| 2018 | SU82200001 through SU83900100 |
| 2019 | SU93400001 through SU93400100 |
| 2019 | SU93600001 through SU93600300 |
| 2020 | SU02100001 through SU02100100 |
NOTES:
Both the model number and the serial number must be on the list to be affected by the recall.
The complete serial number for these stoves often begins with the five (5) digit legacy number noted above; this number will need to be temporarily disregarded to determine if the stove is affected by the recall.
If an R1731, R2131, or S31 model stove is affected by the recall, the manufacture date on the model & serial number data tag will be between 05/03/2018 through 07/09/2020.
Recall Dept contact information: 888-943-4905/574-389-3713 (local) or recall@dometic.com (12/10/2020)
SEOCONTENT-START
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2019 and 2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, Jay Flight travel trailers. Starcraft Mossy Oak, GPS, Mossy Oak Lite, Autumn Ridge Outfitter, Launch Outfitter travel trailers Highland Ridge, Open Range, Mesa Ridge, Highlander, Silverstar travel trailers and fifth wheels. Alante, Precept, Greyhawk, Redhawk, Esteem and Odyssey motorhomes, manufactured with the Dometic S31, R1731 or R2131 propane-cooking stove.
An odor of gas near the stove may be detected when not in operation. If user attempts to tighten the bolt for the stove’s valve in order to stop the smell, they could over-tightened the bolt and cause damage to a seal. This can result in a continous gas leak. A propane gas leak could create risk of a fire or explosion.
Confirm cooking stove Model and Serial number are part of Dometic’s population. Replace the manifold bolts and valve seals and perform a leak test on affected cooking stoves.
DO NOT USE THE STOVE IF IN THE AFFECTED POPULATION
All pertinent information regarding this recall is available under the Applications > Recalls section of the website.
Our records show the following unit in the population of this recall, and is part of the current inventory at your Dealership.
VIN
Please follow guidelines from Dometic on how to obtain parts and file for reimbursement for labor. The Dometic Instructions are available under the Case Recall attachments. Dometic Recall Hotline contact #s: 888-943-4905 or 574-389-3713 or go to www.Dometic.com.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Safety Recalls: 21V-179 Highland 21V-184 Jayco Towable 21V-203 Starcraft 21V-2034 Jayco Motorized May 2021
a
April xx , 2021
Reason for Recall r this recall
What we need you to do
Recall Remedy r this recall
SEOCONTENT-END
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HIGHLAND RIDGE | HIGHLANDER | 2019-2020 |
| HIGHLAND RIDGE | MESA RIDGE | 2019-2020 |
| HIGHLAND RIDGE | OPEN RANGE | 2019-2020 |
| HIGHLAND RIDGE | SILVERSTAR | 2019-2020 |
12 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V179-3642.PDF 211.132KB
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Defect Notice 573 Report
RCLRPT-21V179-5254.PDF 213.48KB
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Recall 573 Report – Amendment 1
RCLRPT-21V179-5839.PDF 213.553KB
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Recall 573 Report – Amendment 2
RCLRPT-21V179-4545.PDF 213.678KB
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Recall Acknowledgement
RCAK-21V179-7487.pdf 703.336KB
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Recall 573 Report – Amendment 3
RCLRPT-21V179-6280.PDF 213.676KB
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Recall 573 Report – Amendment 4
RCLRPT-21V179-3752.PDF 213.675KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V179-9056.pdf 1054.404KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V179-9701.pdf 318.658KB
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Remedy Instructions and TSB
RCRIT-21V179-9607.pdf 480.633KB
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Recall Quarterly Report #2, 2021-3
RCLQRT-21V179-7359.PDF 211.231KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V179-6894.PDF 211.318KB
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Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V179&docType=RCL
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