21E014 Cummins Westport Inc. B6.7N Natural Gas Engines Engine Control Module Calibrated Incorrectly

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February 17, 2021 NHTSA CAMPAIGN NUMBER: 21E014000

Engine Control Module Calibrated Incorrectly

If safety-related functions such as vehicle braking, stability, speed, and collision avoidance do not function properly, it can increase the risk of a crash.

 

NHTSA Campaign Number: 21E014

Manufacturer Cummins, Inc.

Components ENGINE AND ENGINE COOLING, ENGINE

Potential Number of Units Affected 267

 

Summary

Cummins, Inc. (Cummins) is recalling certain Cummins Westport Inc. B6.7N natural gas engines (part number D1H3001BX03) equipped with certain engine control module calibrations. The engine control module software may be calibrated incorrectly, causing the engine to not limit engine speed or torque as intended for certain safety-related functions such as vehicle braking, traction and stability control, speed control, or collision avoidance.

 

Remedy

Cummins will notify manufacturers and owners, and dealers will recalibrate the engine control module, free of charge. The recall began April 9, 2021. Owners may contact Cummins customer service at 1-800-286-6467. Cummins number for this recall is C2409.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


*** IMPORTANT SAFETY RECALL ***

NHTSA Recall No. 21E-014

 

February 23, 2021

 

Larissa Stoffels
DTNA Executive Manager, Vehicle Safety
4747 North Channel Avenue
Portland, OR 97217

 

Dear Cummins Westport OEM Customer:

 

We are writing to inform you that Cummins Westport Inc. has determined that a safety-related defect exists in certain B6.7N engines that were manufactured between February 6, 2018 and September 1, 2020.  Cummins Westport has initiated a recall of the subject engines.  Our records indicate that some of these engines have been shipped to you.

 

A copy of Cummins’ initial Part 573 Equpment Defect Report is enclosed.  This notification was submitted to the National Highway Traffic Safety Administration (NHTSA) on February 17, 2021.  As more fully described in the Defect Report, the engine may not limit engine torque or speed when it receives a J1939 TSC1 message.  If this message is from certain electronic controllers on the vehicle that perform safety-related functions, this may increase the risk of a crash.

 

Enclosed is a list of Engine Serial Numbers for affected engines that our records indicate were shipped to your plants.  For engines installed in vehicles that have left your control, we encourage you to make a safety defect determination in accordance with 49 USC 30118 et seq. and, as appropriate, to submit a Defect Notification to NHTSA in accordance with 49 CFR Part 573.  Cummins will conduct the recall, including notifying owners pursuant to 49 CFR Part 577, performing the remedy, and submitting quarterly status reports to NHTSA. Cummins is requesting that you provide the associated vehicle model identification, VINs and owner contact information to facilitate owner notification.  Please work with your Cummins account team leader to ensure that the requested information is provided to Cummins as soon as possible.

 

For engines/vehicles that are still in your inventory, please contact the Customer Quality

Assurance representative at the Rocky Mount Engine Plant to arrange for repairs, as necessary.  Please note that Federal law prohibits delivery of these engines, or vehicles equipped with these engines, under a sale or lease until this condition has been remedied.

 

Cummins Westport and Cummins will conduct a safety campaign to recalibrate the Engine Control Module with a corrected calibration to remedy the recall condition.

 

Cummins Westport and Cummins apologize for this inconvenience, but we are initiating this action in the interest of our customers’ safety and satisfaction with our products.  Thank you for your assistance.

 

Please confirm receipt of this communication.

 

Sincerely,

 

Steve Collins

OEM Service and Quality Leader

 

Enclosures:

  1. Cummins Part 573 Equipment Defect Report
  2. List of Engine Serial Numbers.

 


A CUMMINS FIELD CAMPAIGN

Please Deliver To: Service Managers and Warranty Decision Makers

FROM: Cummins Global Warranty Administration Communications

Subject: B6.7N 500K Baud Calibration Safety Campaign

Number: C2409

Date: 18-Mar-2021

Expires:
03-Mar-2031 (U.S./Canada)
03-Mar-2031 (International)

Attention:
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices (Automotive)

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

 

DESCRIPTION:

This Safety Campaign authorizes certified repair locations to recalibrate the ECM of certain B6.7N CM2380 B150B. Due to an Engine Control Module (ECM) calibration error, the engine may not properly limit engine torque or speed when requested by certain electronic controllers on the vehicle. If the request comes from certain electronic controllers that perform safety-related functions (e.g., Traction Control or Collision Avoidance), this condition may increase the risk of a crash. This Safety Campaign corrects the calibration error with a revision to the calibration. This Safety Campaign has been assigned recall number 21E-009 by the U.S. National Highway Traffic Administration.

 

ACTION:

In order to qualify for repair under this field action, an engine:

  • will be covered Regardless of coverage status, and
  • must show as OPEN on QuickServe® Online for this field action.

NOTE: The ESN list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

  • All eligible engines require the latest ECM calibration. To obtain a calibration via QuickServe® Online (QuickServe® Online), enter the Engine Serial Number into QuickServe® Online, click on the Service tab, then Related Information, then click on the Calibration Downloads link and enter the requested information to obtain a Zip file to recalibrate the ECM. Recalibrate the ECM as described in Procedure 019-032 in the appropriate Service Manual on QuickServe® Online.
  • File one claim only for the applicable labor listed in this document. Provide documentation of the ECM calibration revision codes from before and after the recalibration in the claim narrative.

 

MATERIAL DISPOSITION:

There are no materials involved in the field action.

 

REIMBURSEMENTS:

Parts:

There are no parts covered in this field action.

NOTE: All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair performed. Claim ONLY SRTs 19-0G5 and Admin if the unit DID require an updated calibration. Only SRT 17-902 and Admin should be claimed if the unit DID NOT require calibration.

 

Labor using applicable Access Code and Time:

SRT Code Description Time
00-90X Administrative Time – Open and Close Repair Order (Road Repairs)
17-902 CAMPAIGN CHECK (OPTIONAL)
19-0G5 ENGINE CONTROL MODULE CALIBRATION CODE – TRANSFER (CMI) (OPTIONAL)

 

Travel:

Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables:

Consumables are not covered under this field action.

Claim Instructions:

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Account Code: 65
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: International Distributor = I
Pay Code: International Dealer = R
Failure Code: WEQPE7

 

Attachments
c2409_esn-list.xlsx

 


*** IMPORTANT SAFETY RECALL*** NHTSA Recall No. 21E014

Cummins Campaign #C2409

 

April 9, 2021

 

Dear Cummins Westport Customer:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Cummins Westport Inc. has decided that a defect which relates to motor vehicle safety exists in certain B6.7N Engines that were manufactured between February 6, 2019 and September 1, 2020.

 

This notice applies to your engine(s) listed in the table on the enclosed list.

 

WHY IS A RECALL BEING CONDUCTED?

Due to an Engine Control Module (ECM) calibration error, the engine may not properly limit engine torque or speed when requested by certain electronic controllers on the vehicle.  If the request comes from certain electronic controllers that perform safety-related functions (e.g., Traction Control or Collision Avoidance), this condition may increase the risk of a crash.

 

WHAT ARE WE DOING ABOUT THE PROBLEM?

Cummins Westport and Cummins have released field Safety Campaign #C2409 “B6.7N 500k Baud Calibration Safety Campaign” to correct this condition by recalibrating the Engine Control Module with a corrected calibration.  This campaign is currently available at Cummins Distributors and authorized Warranty Dealers. The repair will be completed free of charge and most applications will require approximately 30 minutes to complete.

 

WHAT SHOULD YOU DO?

Contact the nearest Cummins Distributor or authorized Warranty Dealer to arrange to have this campaign performed on your engine.  The distributor or dealer will work with you to schedule the best date to complete this repair.

 

Federal law requires vehicle lessors receiving this recall notice to forward a copy of this notice to the lessee within ten (10) days.  Also, it is a violation of Federal law for a dealer to deliver a new vehicle or equipment covered by this recall notice under a sale or lease until the defect has been remedied.

 

WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?

If you have questions or concerns about this recall, please contact your local Cummins Distributor or authorized warranty dealer.  You may also contact Cummins Care at 1-800CUMMINS (1-800-286-6467), or visit our website at care.cummins.com.

 

If you have a complaint relative to this recall, you may report it to the following:

 

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

 

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

If you have not registered your Cummins product, please complete the enclosed registration card or register your product at https://prodreg.cummins.com/prodreg/#/webform/contactInfo.

 

If you are no longer the owner of the engine or vehicle listed in the table below, please forward this notice to the new owner or provide the new owner’s contact information to Cummins so that we can notify them of this recall.

 

Cummins Westport and Cummins are taking this action in the interest of safety and satisfaction with our products.  We apologize for any inconvenience and thank you for your attention to this matter.

 

Sincerely,

 

Campaign Administrator Cummins Inc.

 

Cummins Inc.
Box 3005
Columbus, IN 47202-3005 USA
Mail Code: 40911
Phon e: 1 800 CUMMINS
care.cummins.com

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
CUMMINS B6.7N

 


13 Associated Documents

Miscellaneous Document – 21E-014 2Q2021 Qtrly Report Supplement

RMISC-21E014-3873.pdf 192.362KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21E014-1504.pdf 72.542KB

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Recall Acknowledgement

RCAK-21E014-2431.pdf 698.462KB

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Defect Notice 573 Report

RCLRPT-21E014-2566.PDF 215.567KB

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Recall 573 Report – Amendment 1

RCLRPT-21E014-5883.PDF 215.686KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21E014-1607.pdf 440.955KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21E014-1259.PDF 211.215KB

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Miscellaneous Document – 21E-014 1Q2021 US Aggregate Qtrly Report Supplement

RMISC-21E014-3927.pdf 191.774KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21E014-7715.PDF 211.123KB

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Remedy Instructions and TSB

RCRIT-21E014-9160.pdf 62.483KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21E014-8023.PDF 211.22KB

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Miscellaneous Document – 2021-3 Quarterly Report breakdown

RMISC-21E014-0857.pdf 193.817KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21E014-2339.PDF 211.31KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E014&docType=RCL

 


 

Heavy Duty Truck Reprogramming

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The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications

Vehicle Network Protocol Support

CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection

Single wire CAN (SWCAN)

ISO 11898-3 Fault Tolerant CAN (FTCAN)

Diagnostics Over Internet Protocol (DoIP)

J1708

J1850 VPW (Class 2)

ISO PWM (SCP)

ISO 9141 / KWP2000 (ISO 14230) K/L line

ALDL 9600 and 8192 baud

ATEC 160 baud

 

Windows® Vehicle Communication API

Windows® Vehicle Communication API

RP1210 a/b/c

J2534 (2004 draft)

J2534-1 partial implementation (commercial vehicle focused)

 

Operating System Compatibility

iOS

Android™

Windows® 10, 11

 

Interfaces to Computing Platforms

USB 2.0 (vehicle-to-PC connectivity)

Bluetooth® 2.1 + EDR

Wi-Fi (dual band)

 

Compatible Software

Detroit Diesel Diagnostic Link

CAT Electronic Technician (On-Highway only)

Cummins Insite

International - ServiceMAXX Fleet Pro

Hino eXplorer

Volvo PTT

VCAD Elite Mack/Volvo

V-MAC Service Tools

Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850

Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850

Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587

Eaton ServiceRanger

Bendix ACom

WABCO Toolbox

Freightliner ServiceLink

International ABS

International DLB

International Intune

International IPC v2.02

PACCAR DAVIE4

 

121052

121054

 

21E014 Cummins Westport Inc. B6.7N Natural Gas Engines Engine Control Module Calibrated Incorrectly | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
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Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

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Daimler Truck

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  • 🚛【2024 Most Professional DPF Regen & Reset Tool】F802 heavy duty truck code reader support fully exclusive OEM-level DPF functions fit for Cummins, Detroit, Caterpillar, International, Volvo, Isuzu, Fuso, Hino. F802 diesel scanner diagnostic tool can perform DPF regen, DPF reset, DPF related information reset, DPR state reset, DPD forced regen, Forced DPR Regen, Ash Service Regen, Reset the soot level, etc, to make your truck breathe smoothly and recover power performance quickly.
  • 🚛【Available for Cummins】F802 heavy duty truck scanner support full systems diagnosis, alll basic functions and dpf regen & reset for Cummins engine: ISB/ISD/ISL/ISG/ISX/ISC/ISF/ISM/ISBe/QSM11/ISM/QSX15/ISC/ISN/ISK/X12/X15/L9/B6.7/L9N/QSB,etc. F802 heavy duty scanner support vehicle models like Freightliner/Kenworth/International/Peterbilt/Volvo Truck/Western Star/Kenworth/Autocar/Western Star Mack/Ford/Autocar/RAM/Terex/Bluebird and more.
  • 🚛【Available for Caterpillar & International】F802 heavy duty truck scan tool fit for Caterpillar engine: C7/C9/ C11/C13/C15/C32; Support Caterpillar 320D/320E/312E/312F, Ford Pick-up F-650/750, Freightliner M2/Argosy, Peterbilt 379/387/385/378/357, Kenworth C500, etc. F802 heavy duty code reader can work on International engine: MaxxForce 5/7/11/13/15/DT9/DT10, International A26; Support international HV/HX /LT/RH Series, DuraStar/WorkStar/CXT and more.
  • 🚛【Available for Detroit & Paccar】F802 heavy truck scanner can work on Detroit engine: Series 50/55/60, MBE 900/4000, OM501/502, DDDL 6/7, DD5/8/13/15/16; Support Freightliner: Cascadia/M2/M2 106 Plus/M2 112 Plus/108SD/108SD Plus/114SD/114SD Plus/122SD, Western Star: 4700/4800/4900/6900, 47X/49X/57X/X-Series. F802 diesel code reader fit for Paccar engine: PX-7/PX-9, MX-11/MX-13; Support Kenworth K270E/K370E/W990/T180 - T880, Peterbilt 579/389/567/367/365/548/535/536/537/220, ect.
  • 🚛【Available for Volvo & Hino】F802 dpf regen tool is compatible with Volvo engine: Volvo(J1708), Volvo(500K) ( D11, D13, D13TC); Support Volvo HD truck FM7/9/10/12, FH12/16/565, FH16, FL10/FL12/FL6/FL7, NH12/535/565, F10/12/16. F802 diesel obd2 scanner can work on Hino engine: A09C/J05E/J05C/J05D/J07E/J08E/S05C/N04C/N05C/A09C/E13C/P11C,etc; Support Hino 300/500/600/700, Retro, Hino bus, Hino Coach, Hyundai, KATO, Kobelco, Takeuchi, etc.
Bestseller No. 6
LAUNCH CR-HD Plus Heavy Duty Truck Scanner Diagnostic Full System Scan Tool Fit for Cummins, Caterpillar, International, Volvo, Detroit, Isuzu, Fuso, Diesel Truck & Car 2-in-1 OBD2 Code Reader
  • 🔎【Comprehensive Full Systems Diagnostic Tool For Truck】Launch Heavy Duty Truck Diagnostic Tool offers OE-Level diagnosis for all systems of heavy truck/Pickups/Bus/Van in compliance with OBD-II Communication Modes 1-10 and J1587, J1708 and J1939 protocols,Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more.
  • 🔥【All OBD/EOBD Diagnosis】This truck scanner diagnostic tool supports both most 12V and 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. Our truck scan tool can read codes, erase codes, I/M Readiness, Live data, EVAP Test. . . etc for obd2/eobd cars. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair.
  • 🚚【Wide Truck Applications】Heavy duty truck scan tool covers almost J1587, J1708 and J1939 protocols heavy duty trucks and OBD II vehicles. Such as Cummins, Paccar, Detroit, Perkins, International, Peterbilt, Allison, Eaton, Ford duty trucks and so on, Covers class 4 (14,001 lbs) through class 8 (33,000 lbs and over) heavy duty trucks. One that meets all the requirements! NOTE:Compatibility will vary on vehicles model and year, please send V-IN to check the compatibility before purchase.
  • 💡【Friendly Design, Easy of Use】This heavy duty diagnostic scan tool is plug and play, simple and convenient, The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
  • ✨【3 YEARS WARRANTY & FREE LIFETIME UPDATES】The diesel truck scanner is exclusively designed for US truck. it's come With a full service functions and full systems and provides 24/7 technical support, 3 years warranty, 90-days free return for refund or replacement. This diesel scan tool is suitable for auto repair shops and technicians.No subscription fee and free lifetime updates.

Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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