21E008 Bigfoot Truck Campers Stove Saddle Valves

February 3, 2021 NHTSA CAMPAIGN NUMBER: 21E008000

Stove Saddle Valves may Leak Gas

A gas leak can increase the risk of a fire.

 

NHTSA Campaign Number: 21E008

Manufacturer BIGFOOT INDUSTRIES, INC.

Components EQUIPMENT

Potential Number of Units Affected 75

 

Summary

Bigfoot Industries, Inc. (Bigfoot) is recalling certain 1500 Series and 2500 Series truck campers, models 15C8.2, 15C9.5FS, 15C9.5FR, 25C9.4, 25C9.6, 25C10.4, and 25C10.6 equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

 

Remedy

HWS will notify owners and distributors, and will replace the wheels, free of charge. The recall began January 11, 2021. Owners may contact Howmet Aerospace customer service at 1-800-242-9898.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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November 10, 2020

 

This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act.

RE: NHTSA RECALL 20E071 for Dometic R1731, R2131 and 531 recreational vehicle cooking stoves.

 

Dear Valued Dometic Customer;

Dometic Corpo ration has determined that a potential defect, which is related to motor vehicle safety, exists with respect to the R1731, R2131 AND 5 31 cooking stoves manufactured between May of 2018 and July 9th, 2020. Dometic’s records show that some of the product, (“cooking stoves”) listed below were purchased by your company and may either be in your inventory or have been installed in an RV that your company sells. Dometic apologizes for the inconvenience that this places on your business and the requirement that you now have, per 49CFR Part 573, to initiate your own recall to handle these products.

 

Please Note: that as of this notice it is unlawful for you to sell a product that is installed but not sold or is in your inventory before it has had the remedy applied to the product.

 

Dometic is advising you to locate ALL of the following models of recreational vehicle cooking stoves and quarantine those that have not been installed in an RV or that are still in your inventory. Further, you will need to collect model, serial#, and VIN# of ALL RV’s that have been shipped with these model cooking stoves installed and provide that list to Dometic Corporation as early as possible. The following models may be in your inventory.

 

R1731 with suffixes BBPFBO, BBPCMO, BBPFBR, BBPFMO, BDICMO, BSPCMO, BSPCMR, BSPFBO, BSPFBR, BSPFMO, BSPFMR, SLICMO, SSPCMO, SSPFBO, SSPFBR, SSPFMO, AND SSPFMR R2131 with suffixes BBPFBO, BBPCMO, BSPCBO, BSPCMO, BSPFBO, BSPFMO, BSPFMR, SSPCMO, SSPFMO, S31 with suffixes BMFBO, BPFBO, SPCMO, SPFMO

 

Further, the serial number range of the R1731 and R2131 Cooking _Stoves that are in the population of the potentially defective units is between 81897193 through Q2799381.

 

Also, the serial number range of the 531 Cooking Stoves that are in the population of the potentially defective units are between SU02100001 – SU02100100, SU93600001 – SU93600300, SU82200001 – SU83900100, and SU93400001 – SU93400100.

 

Dometic is working on, but has not identified, a remedy for this potential defect at this time, but will advise you when a remedy kit is available. Please do not make any attempt at a repair until factory specifications and a remedy kit are forthcoming. Any remedy that Dometic employs to mitigate the gas leaks at the saddle valve to manifold connection will include a remedy kit, instructions, a mandatory recall response card (to be filled out at the time of repair), and specific requirements that an authorized service center must install the remedy free of charge to the end use customer. All remedy applications at the OEM will require that the recall response card be filled out and returned to Dometic when the remedy is applied. The remedy recall response card is an essential requirement to protect both the OEM and Dometic in the record keeping and reporting of the recall remedy process to NHTSA.

 

Please advise all of your dealer body organizations, that as of this notice, it is unlawful for them to sell a product that is installed but not sold to an end user or is in their invent ory before it has had the remedy applied to the product.

 

Further, we understand that you may have sold and shipped product ahead of this notice. We are willing to participate in supporting you, if you would like for us to do that, by distributing the same remedy packets to your end-use customers. Whether you choose to allow us to conduct this remedy campaign for you or whether you elect to conduct the campaign on your own, please provide Dometic with lists of customers, the vehicle type, VIN number, and other pertinent information needed to contact these customers so that we may keep appropriate records of users as well as remedies installed and so that we may comply with our reporting responsibilities to NHTSA. In any event, see section below entitled “What you need to do.”

 

THE PROBLEM:

If you have built an RV or in some cases a boat and have installed an R1731 or R2131 or S31 “cooking stove” a gas leak may occur at the joint between the gas saddle valve for the burners and the manifold under the burner surface. Although, this is located inside the “cooking stove” enclosure we have had multiple complaints of “gas smell” and one incident where the piezo igniter and one control knob was distorted by the temperature rise within that enclosure. Our data indicates, and Dometic believes that these leaks are a result of field adjustment and overtightening of securement bolt for the saddle valve to manifold connection. Nevertheless, Dometic is addressing this by initiating a recall and applying a remedy to this population of R1731, R2131 and S31 “cooking stoves”.

 

What Dometic Will Do:

Dometic is aggressively approaching all OEM’s, Dealers, Retailers, and End Users with Certified Letters, (for which they must sign), defining the product, models, population, and directions on action to be taken .

 

The remedy will consist of 1) instructions 2) remedy kit 3) Recall Response Card to be filled out and returned at the time of remedy application. Again, Dometic is supplying this recall remedy at no charge.

 

If you are unsure, call 888-943-4905 or 574-389-3713 or go towww.Dometic.com to confirm that your R1731 or R2131 or S31 is within the population of Recalled units for Recall 20E071.

 

What you need to Do:

Pursuant to NHTSA regulations, 49CFR 573.6, upon receipt of this notice, the OEM must file its own Defect Report to NHTSA. If any of the vehicles in which the “cooking stoves” are installed are to be sold into Canada, you should also submit a defect report to Transport Canada.

 

Please make sure that you send Dometic an inventory of ALL units with one of these products in your stock, so that we can apply the remedy expeditiously.“ Th   e remedy is being supplied at no charge.

 

If you would like to have Dometic’s recall management company, Stericycle, assist in the recall notification process please provide a listing in excel format via email to Dometic9083@stericycle.com . The listing should contain the Customer Name, Address, City, ST, Zip Code, Phone# (if available), and Vehicle VIN#. ‘-Ne understand that the list will be used solely for the purposes of this recall.   The list should be split into two distinct groups:

 

1. Dealers
2. Owner/End Users

 

If you have any questions, please call us at call 888-943-4905 or 574-389-3713.

 

Sincerely;

 

Patrick N. McConnell
Dometic Corporation
Director Product Safety, Compliance, & Engineering Services
5155 Verdant Dr.
Elkhart, IN 46516

 

9083_03_01 BD_ V1 .1

 

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February 19, 2021

 

IMPORTANT SAFETY RECALL

This notice applies to your RV.

 

RVs Affected:
Bigfoot 1500 Series Truck Campers 2020-2021
Bigfoot 2500 Series Truck Campers 2020-2021

 

National Highway Traffic Safety Administration (NHTSA) Recall Number: 21E-008

 

Dear Valued Customer:

 

This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act 

 

RE: Dometic S31, R1731, AND R2131 Series COOKING STOVES; Recall – 21E-008

Dometic Corporation has decided that a defect which is related to motor vehicle safety exists on the S31, R1731, AND R2131 Series COOKING STOVES that were manufactured between May of 2018 and July 9, 2020.

 

The Problem: 

The user of a recreational vehicle or marine vessel can become aware of the potential defect when, after some period of usage, begins to smell gas near the stove when it is not in operation; if the user or other servicer then attempts to tighten the bolts that hold the valves under the stove burners, the tightening action can cause irreversible damage to the o-ring seal at the valve(s), resulting in a continuous gas leak. Such leak can result in a fire.

 

Affected Units: 

The potentially affected Cooking Stoves have the following model series numbers

S31 with suffixes BMFBO, BPFBO, SPCMO, SPFMO

R1731 with suffixes BBPFBO, BBPCMO, BBPFBR, BBPFMO, BDICMO, BSPCMO, BSPCMR, BSPFBO, BSPFBR, BSPFMO, BSPFMR, SLICMO, SSPCMO, SSPFBO, SSPFBR, SSPFMO, AND SSPFMR

R2131 with suffixes BBPFBO, BBPCMO, BSPCBO, BSPCMO, BSPFBO, BSPFMO, BSPFMR, SSPCMO, SSPFMO,

 

The potentially affected Cooking Stoves have serial number ranges as follows:

the S31 Cooking Stoves that are in the population of the potentially defective units are between SU02100001 – SU0210100; SU93600001 – SU93600300; and SU82200001 – SU83900100.

the R1731 and R2131 Cooking Stoves that are in the population of the potentially defective units are between 81897193 through 02799381. 

 

IF YOU OWN ONE OF THE UNITS SHOWN ABOVE AND YOU SMELL GAS, BECAUSE GAS CAN LEAK INTO THE RV THROUGH A DAMAGED STOVE VALVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE STOVE VALVE IS REPAIRED AND DO NOT ATTEMPT TO USE THE COOKING STOVE. OPEN ALL WINDOWS AND DOORS TO DISSIPATE GAS FUMES. REMOVE ALL IGNITION SOURCES FROM THE AREA INSIDE THE RV UNTIL ALL TRACES OF GAS SMELL ARE GONE. DO NOT ATTEMPT TO USE ANY GAS APPLIANCE IN THE RV INCLUDING THE COOKING STOVE UNTIL THE REMEDY IS INSTALLED ON YOUR S31, R1731, OR R2131 COOKING STOVE.

 

DO NOT ATTEMPT TO REPAIR A GAS LEAK OCCURING WITHIN OR EMANATING FROM THESE COOKING STOVES ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN. 

 

How do I know if my COOKING STOVE is part of the 21E-008 NHTSA Recall? 

1. Find the S31, R1731, OR R2131 SERIES model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised. (see below)
2. If you are unsure, call 888-943-4905 or 574-389-3713 or go to Dometic.com to confirm that your S31, R1731, OR R2131 SERIES COOKING STOVE is one in the population of Recalled units for Recall 20E071.

 

How do I remedy my S31, R1731, OR R2131 SERIES COOKING STOVE with the Dometic Remedy, Without Cost? 

1. Make sure you keep this notice.
2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOU SMELL GAS.
3. Whether you experience the “gas smell” or not: Contact any Dometic authorized dealer/service center or call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713. They will direct you to a Service Center to have the remedy installed on your RV or Boat S31, R1731, or R2131 cooking stove so that the leak from this potential defect will not occur in the future.
4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after December 1, 2020 and will be installed at NO COST to you. The Remedy kit consists of gaskets, washers, and thread locking bolts. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one (1) hour.
5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK OR MAKE A VERY SMALL GAS LEAK THAT YOU CAN SMELL WORSE AND COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT.

6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 21E-008 Cooking Stove Recall Response Card and sends it back to Dometic. The Recall Response Card is already set up with postage for return.

 

If YOU no longer Own the RV or Boat with the S31, R1731, or R2131 cooking stove:  If you are no longer an owner of an RV or Boat that has an S31, R1731, or R2131 cooking stove, please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 and tell us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner.

 

You May Receive More Than One Mailing Regarding Recall 21E-008: 

In order to reach as many customers who, own an RV or Boat with the Dometic S31, R1731, or R2131 cooking stove installed, Dometic Corporation and the original equipment manufacturers of RV’s, and Boats will each send notifications, which ALL pertain to the same single Recall (21E-008).

 

One Final Request: 

Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your S31, R1731, or R2131 cooking stove is one of the models shown here and if it is in the recall population. Follow these instructions so that you remain safe and your cooking stove gets the proper remedy installed.

In the event that you find it difficult to carry out the instructions provided, please call our Recall Line at 888-943-4905 or 574-389-3713. If you still cannot complete the remedy and are dissatisfied with our service, you can contact the National Highway Traffic Safety Administration at   https://www.safercar.gov,or call the toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153).

 

On a personal note: 

Dometic Sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use and serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you.

 

Sincerely;

 

Patrick N. McConnell
Dometic Corporation
Director Product Safety, Compliance, & Engineering Services
5155 Verdant Dr.
Elkhart, IN 46516

 

Bigfoot Industries (2010) Inc. appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Bigfoot Industries, in cooperation with your authorized Dometic retailer, will strive to minimize any inconvenience to you caused by this program.

 

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3 Affected Products

Equipments

BRAND	PART NO.	PRODUCTION DATES
BIGFOOT	1500 SERIES TRUCK CAMPER
BIGFOOT	2500 SERIES TRUCK CAMPER
DOMETIC	COOKING STOVE

 

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10 Associated Documents

Recall 573 Report- Amendment 2

RCLRPT-21E008-7251.PDF 213.376KB

 

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Recall Acknowledgement

RCAK-21E008-6551.pdf 645.879KB

 

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Defect Notice 573 Report

RCLRPT-21E008-1398.PDF 213.369KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21E008-7783.pdf 1222.821KB

 

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Recall Quarterly Report #1, 2021-1

RCLQRT-21E008-4890.PDF 211.126KB

 

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Owner Notification Letter(Part 577)

RCONL-21E008-1394.pdf 497.959KB

 

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Recall Quarterly Report #3, 2021-3

RCLQRT-21E008-9102.PDF 211.308KB

 

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Recall Quarterly Report #4, 2021-4

RCLQRT-21E008-0997.PDF 211.412KB

 

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Recall Quarterly Report #2, 2021-2

RCLQRT-21E008-1128.PDF 211.226KB

 

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Recall 573 Report- Amendment 3

RCLRPT-21E008-4464.PDF 213.96KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E008&docType=RCL

 

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