21-399 – Incorrect Federal Identification Tag/Part 567 – 2020-2021 Dutchmen Voltage Recreational Trailers

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January 21, 2021 NHTSA CAMPAIGN NUMBER: 21V021000

Incorrect Federal Identification Tag/Part 567

Incorrect PSI information could cause the tires to be overinflated, and increase the risk of a crash.

 

NHTSA Campaign Number: 21V021

Manufacturer Keystone RV Company

Components TIRES, EQUIPMENT

Potential Number of Units Affected 207

 

Summary

Keystone RV Company (Keystone) is recalling certain 2020-2021 Dutchmen Voltage 3001, 3351, 3521, 3531, 3551, 3571, 3951 and 4271 recreational trailers. The Federal Identification Tag incorrectly lists the recommended tire pressure as 110 PSI, instead of the correct tire pressure of 95 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

 

Remedy

Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began February 3, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-399.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:     21V-021

Safety Advisory: 21-399

February 3, 2021

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Voltage Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 110 PSI. The correct tire pressure is 95 PSI. An incorrect label may lead to unintentionally overinflating the tires, increasing the risk of a crash.

 

What we will do

We have enclosed the corrected tags to remedy the situation.

 

What we need you to do

Inspect tire pressure and decrease to 95 PSI as stated on the tire. At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

 

KEYSTONE RV COMPANY

Rick Deisler

Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
DUTCHMEN VOLTAGE 2020-2021

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V021-6339.pdf 244.573KB

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Defect Notice 573 Report

RCLRPT-21V021-6353.PDF 214.945KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V021-8894.PDF 211.134KB

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Remedy Instructions and TSB

RCRIT-21V021-7734.pdf 99.391KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V021-4386.pdf 93.174KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V021-7958.pdf 99.391KB

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V021-9863.PDF 211.23KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V021-7561.PDF 211.311KB

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Recall Quarterly Report #4, 2021-4

RCLQRT-21V021-8989.PDF 211.422KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V021&docType=RCL

 


 

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