SV-ZMC-021-020 – Water may Enter Front Brake Switch – 2020 Zero SR/F & SR/S Motorcycles

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November 13, 2020 NHTSA CAMPAIGN NUMBER: 20V704000

Water may Enter Front Brake Switch

An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.

 

NHTSA Campaign Number: 20V704

Manufacturer Zero Motorcycles Inc.

Components EXTERIOR LIGHTING

Potential Number of Units Affected 659

 

Summary

Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.

 

Remedy

Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero’s number for this recall is SV-ZMC-021-020.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Date:
November 16, 2020

 

Safety Recall: 20MY SR/F/S Front Brake Switch Recall

NHTSA Campaign Number: 20V-704

 

Purpose

Zero Motorcycles has determined that a defect, which relates to motor vehicle safety, exists on certain

2020 Model Year SR/F and SR/S model motorcycles built between February 14, 2019 and June 19, 2020. The subject motorcycles were assembled with a front brake switch manufactured with improper glue that may allow water intrusion, which can increase the switch resistance over time and potentially lead to the loss of operation of the switch. If the front brake switch fails to operate, the rear brake light will not illuminate when the rider applies the front brake only; it will still illuminate if the rear brake is applied. If the motorcycle is in cruise control mode and the front brake switch fails to operate, the cruise control mode will not be interrupted by the application of the front brake only; it will still be interrupted by the application of the rear brake or by pressing the cruise control button. Either of these conditions could increase the risk of a crash.

In the interest of motor vehicle safety and customer satisfaction, Zero Motorcycles has elected to initiate a voluntary recall (Campaign 20V-704) to remedy this defect. The remedy of this defect is to have Zero Motorcycles dealers replace the recalled front brake switch with a remedy front brake switch.

As required by law, you may sell but NOT DELIVER any affected motorcycles to your customers until the remedy is completed.

 

Applicable Models

The recall population of 659 motorcycles includes selected 2020 model year Zero SR/F and SR/S built between February 14, 2020 and June 19, 2020.

 

Owner Notification

In accordance with Federal regulations administered by NHTSA, Zero Motorcycles will send a letter to registered owners of affected motorcycles, notifying them of this safety-related condition and instructing them to contact their dealer for the associated remedy. A sample of the owner letter is attached. Zero will also try to contact these customers via email.

To protect the safety of our riders, it is our mutual responsibility to ensure the recall upgrade is performed on all affected motorcycles. Therefore, we strongly encourage you reach out to your customers to make sure that they are aware of this program. You are also required by law to perform the recall service on all affected motorcycles in your inventory prior to delivery to your customers.

If you are aware of any unregistered owners of this affected motorcycle population, please advise us of their names, addresses and VINs, so that we may mail them the owner’s letter, as required by NHTSA.

If you are not sure that this safety recall has been performed on a particular motorcycle, please contact Zero Motorcycles Customer Service for verification.

 

Sample Owner Communication

IMPORTANT SAFETY RECALL NOTICE

This notice applies to your vehicle VIN# XXXXXXXXXXX

November XX, 2020

Dear Zero Motorcycles Owner,

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Zero Motorcycles has determined that a defect, which relates to motor vehicle safety, exists on certain 2020 Model Year SR/F and SR/S model motorcycles built between February 14, 2019 and June 19, 2020. The subject motorcycles were assembled with a front brake switch manufactured with improper glue that may allow water intrusion, which can increase the switch resistance over time and potentially lead to the loss of operation of the switch. If the front brake switch fails to operate, the rear brake light will not illuminate when the rider applies the front brake only; it will still illuminate if the rear brake is applied. If the motorcycle is in cruise control mode and the front brake switch fails to operate, the cruise control mode will not be interrupted by the application of the front brake only; it will still be interrupted by the application of the rear brake or by pressing the cruise control button. Either of these conditions could increase the risk of a crash.

Our records indicate that you purchased one of the motorcycles listed above.

We strongly urge you to contact your Zero Motorcycles dealer to make arrangements to have the appropriate service performed as soon as possible. Should you choose to ride your motorcycle prior to this service, we urge you to be aware of this condition.

The remedy of this defect is for a Zero Motorcycles authorized dealer to replace the recalled front brake switch with a remedy front brake switch. Should you choose to ride your suspect motorcycle prior to having your dealer perform this replacement, you should be aware of this condition and perform a “preride inspection,” as specified in Zero motorcycles Owners’ Manuals, to confirm that the rear brake light illuminates when the front brake is applied.

Please contact your Zero Motorcycles dealer immediately and arrange an appointment to have your motorcycle repaired. The actual dealer labor time to perform this service will be approximately 30 minutes; however, due to scheduling, the dealer may require your motorcycle for a longer period. The parts and labor will be free of charge to you. Replacement parts are now available for order by your dealer.

If you no longer own this motorcycle, please contact us at 1-888-841-8085 so we may update our records and notify the new owner. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you have had this defect repaired before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Zero Motorcycles at 1-888-841-8085.

 

If your dealer or Zero Motorcycles fails or is unable to remedy your motorcycle without charge within a reasonable time, you may wish to inform the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free hotline at 1-888-327-4236 (TTY: 1800-424-9153); or contact NHTSA at https://www.safecar.gov.

 

We value safety above all else and strive for the highest standards in ride quality and experience, and we deeply regret this inconvenience. Zero Motorcycles would not be issuing this action if it were not in the interest of your personal safety, satisfaction and enjoyment of your Zero motorcycle. Thank you for your understanding, and we look forward to a swift and smooth remediation of this issue.

 

Sincerely,

Aaron Cheatham

Vice President of Customer Experience Zero Motorcycles Inc.

 

Tools Required

Philips screwdriver

 

Parts Required

JJUAN FRONT MASTER CYLINDER BRAKE LIGHT SWITCH SDS (p/n 25-08044)

 

Procedure

The recalled front brake switch can be distinguished from the remedy front brake switch by examining the bezel or ring around the button. The remedy component has a white button with a red bezel. The recalled component has a white button with a black bezel. See pictures below.

1) Carefully, disconnect front brake switch harness wire connectors (x2) by pulling back the flag connectors at the end nearest the switch with a small screwdriver.

2) Remove and retain screws securing the front brake switch to the front brake master cylinder.

3) Replace the recalled front brake switch with the remedy front brake switch. Secure with the retained screws.

4) Reconnect the front brake switch harness wire connectors (x2).

5) Confirm that the rear brake light illuminates when the front brake switch is pressed.

Please ensure the recalled front brake switch is destroyed to avoid a potential mix-up and accidental reuse. The recalled component does not need to be returned to Zero Motorcycles.

 

Timing and Reimbursement

To receive reimbursement for the work performed and parts used under this service campaign, the dealer must submit a warranty claim for the replacement costs incurred that includes the following information:

  • Warranty Claim Type: Service Campaign/Recall
  • Fault Summary: 21MY SR/F/S Front Brake Switch Recall
  • Fault Area: 50–DC/DC Converter • Fault Code: 91-Service Bulletin Recall See the example below for full details.

 

Zero Motorcycles believes that the time that should be allotted to this work is 30 minutes (0.5 hours). We do not reimburse any costs related to loaner or temporary replacement motorcycles or other vehicles.

 

Questions

Please contact the Customer Service or Aftersales Teams with any questions:

 

Customer Service Team, Americas and ROW

Phone: (888) RUN-ZERO Ext. 2 / (888) 786-9376 Ext. 2

Email: support@zeromotorcycles.com

Team members include: Allison Seibert, Buffi Warner, Gavin Haight, Jesse Rodriguez, Matt Johnson, Sam Ritzo and Vinicius DaSilva

 

Aftersales Team, Americas and APAC Contact Information

Phone: (888) RUN-ZERO Ext. 8 / (888) 786-9376 Ext. 8

Email: parts@zeromotorcycles.com

Team members include: Carli Saccomano and Nicholas Bradfield

 



2 Affected Products

Vehicles

MAKE MODEL YEAR
ZERO SR/F 2020
ZERO SR/S 2020

 


9 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: November 16, 2020 Safety Recall: 20MY SR/F/S Front Brake Switch Recall

RCMN-20V704-3029.pdf 208.998KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V704-6515.PDF 211.146KB

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Recall Quarterly Report #3, 2021-2

RCLQRT-20V704-4474.PDF 211.332KB

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Recall Acknowledgement

RCAK-20V704-9360.pdf 243.963KB

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Manufacturer Notices(to Dealers,etc) – Date: November 16, 2020

RCMN-20V704-6035.pdf 95.445KB

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Defect Notice 573 Report

RCLRPT-20V704-2481.PDF 216.037KB

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Owner Notification Letter(Part 577)

RCONL-20V704-5964.pdf 113.313KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V704-8009.PDF 211.248KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V704-2516.PDF 211.438KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V704&docType=RCL

 


 

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  • MANUAL & APP SCHEDULE: Whether you prefer the hands-on approach of setting up schedule directly on the home ev charger for Tesla and J1772 itself or the modern convenience of using the dedicated mobile app, our EV charger offers you the flexibility to tailor your charge sessions to your exact preferences and needs. Take full control, scheduling charging sessions to suit your needs. (NOTE: Hybrid vehicles automatically reduce charging current based on their maximum allowable current.)
  • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐔𝐒-𝐛𝐚𝐬𝐞𝐝 𝐁𝐫𝐚𝐧𝐝, 𝟓 𝐘𝐞𝐚𝐫𝐬 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲: 𝐓𝐞𝐫𝐚, 𝐂𝐨𝐧𝐜𝐞𝐢𝐯𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐄𝐚𝐫𝐥𝐲 𝟐𝟎𝟎𝟎𝐬, 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐢𝐧 𝐂𝐀, 𝐚𝐧 𝐄𝐬𝐭𝐞𝐞𝐦𝐞𝐝 𝐔𝐒 𝐁𝐫𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐎𝐯𝐞𝐫 𝟐𝟎-𝐲𝐞𝐚𝐫 𝐋𝐞𝐠𝐚𝐜𝐲. On Aug 1, 2023, ADM won a key state contract for EV stations. Tera will expand this to more states in 3-5 years. To show product confidence, ADM offers 5-year warranty on stations sold from Sep 15, 2023, to Sep 15, 2024.
  • UL LISTED 25 FT LONG PREMIUM CHARGING CABLE: Introducing our groundbreaking 25-foot EV charger cable, made to revolutionize your charging experience. With its extended length, you can charge your EV effortlessly home and outdoor. Whether you're in a crowded urban setting, navigating tight spots, or no wifi areas, the ev charger provides unparalleled convenience. Say goodbye to range anxiety and hello to new experience of EV freedom.
SaleBestseller No. 10
Autel Home Level 2 EV Charger up to 50Amp, 240V, Indoor/Outdoor Car Charging Station, Wi-Fi and Bluetooth Enabled EVSE, Flexible 25-Foot Cable,Hardwired, Dark Gray
  • 【Trusted company】Autel has been making automotive intelligent diagnostic, inspection, and analysis products since 2004. The MaxiCharger AC Home was developed over 2 years from a full team of designers and engineers to bring you the safest, smartest, and one of the best looking chargers on the market.
  • 【High speed Charging】With 12kW up to 50A charging, speed will never be an issue. Add 37 miles per charging hour. Don't waste time waiting on your EV to fully charge with slower chargers. An updated 25-Foot durable cable is flexible no matter how cold the season is so you can charge with confidence in even the coldest of temperatures(-40℃).
  • 【CSA Certified & NEMA Type 4】Eligible for the Federal rebate program. With NEMA Type 4 you are protected in any type of weather including snow, rain, hail, and sleet. Hang it up outside your house or inside a garage and it will operate efficiently. Fire resistant, over current, over voltage, and over temperature protection. Your level 2 charger will run better and last longer, saving you money in the long term.
  • 【Smart APP Control】Use Autel Charge APP to control your charger and manage charge times, schedule charging while you're away, and optimize your charging to take advantage of off peak electricity. Bluetooth enabled, Wi-Fi connectivity, and Ethernet access make sure your automatic over the air (OTA) remote firmware updates keep you connected at the times you need.
  • 【3 Year Warranty and 24/7 Support】The MaxiCharger is easy for any electrician to install. A 3-year warranty, APP automatic updates, and around-the-clock support from Autel's service team means you'll never have to worry about quality and service.

Last update on 2024-03-12 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

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