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July 2, 2020 NHTSA CAMPAIGN NUMBER: 20V388000
Front Brake Hoses May Contact Fender Liners
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 20V388
Manufacturer Jayco, Inc.
Components SERVICE BRAKES, AIR, STRUCTURE
Potential Number of Units Affected 666
Summary
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Remedy
Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Safety Recall: NHTSA: 20V-388
Transport Canada: 2020-303
July 2020
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019-2020 Entegra Qwest, 2019-2021 Jayco Melbourne and Melbourne Prestige Class C Motorhomes built on a Mercedes-Benz Sprinter chassis.
Reason for this recall | The distance between the fender liner and the brake hose may not be sufficient. The front wheel suspension could contact and chafe the brake hose resulting in the loss of brake fluid. Over time, if the operator ignores the brake – fluid, warning indicator, and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash. |
Recall Remedy | An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and if necessary, replace them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. This remedy is free of charge. To locate an authorized Dealer see:www.mbvans.com/sprinter/shopping-tools/find-a-dealer and note Recall Campaign # 2020040023. |
All pertinent information regarding this recall is available under the Applications > Recalls section of our website. If you need further assistance, please Contact the appropriate Customer Service Group at 800-517-9137. | |
What we need you to do | Our records show the following unit as affected by this recall, and as part of the current inventory at your Dealership.
VIN |
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized
IMPORTANT SAFETY RECALL #2020040023
This notice applies to your vehicle
Front Axle Brake Hose
NHTSA Recall #20V181
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Sprinter Owner or Lessee,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? | MBAG determined that on certain Mercedes-Benz Sprinter vehicles, the rear part of the fender liner on the front axle could contact and chafe the brake hose. If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake fluid. Over time, if the operator ignores the brake fluid warning indicator and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash. |
What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, to replace them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to check the brake hoses under Recall Campaign # 2020040023. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Sprinter Chassis Recall – fender liner may contact and chafe the brake hose.
Bulletin Type: | Safety Recall | Publication Date: | July 2020 |
Bulletin #(s): | 20V-388 US
2020-303 Canadian |
Make(s): | Jayco Motorized |
Job Code(s): | NA | Model(s): | Qwest
Melbourne Melbourne Prestige |
Flat Rate(s): | NA | Model Year(s): | 2019-2020 Qwest
2019-2021 Melbourne, Melbourne Prestige |
Incident: | If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake fluid. Over time, if the operator ignores the brake-fluid warning indicator, and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash. |
Affected Units: | 2019-2020 Qwest 2019-2021 Melbourne and Melbourne Prestige Please note Jayco Serial Number Listing on page 2 |
Remedy: | An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and if necessary, replaced them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. This remedy will be provided free of charge. To locate authorized dealer see: www.mbvans.com/sprinter/shopping-tools/find-a-dealer and note Recall Campaign # 2020040023. |
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019. | |
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540 |
9 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ENTEGRA | QWEST | 2019-2021 |
JAYCO | MELBOURNE | 2019-2021 |
JAYCO | MELBOURNE PRESTIGE | 2019-2021 |
7 Associated Documents
Remedy Instructions and TSB
RCRIT-20V388-5621.pdf 696.971KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V388-6871.pdf 141.556KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V388-8764.pdf 95.111KB
Defect Notice 573 Report
RCLRPT-20V388-6640.PDF 213.532KB
Defect Notice 573 Report
RCLRPT-20V388-9616.PDF 213.532KB
Recall Acknowledgement
RCAK-20V388-6372.pdf 287.988KB
ISSUED Owner Notification Letter(Part 577)-Fleet Proof.MB Final CNL_Brake Hose
RCONL-20V388-9851.pdf 183.254KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V388&docType=RCL
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- [Perfect Fitment-1]: For "Front or Rear Left or Right, Driver or Passenger Side" Models: Compatible with Dodge Sprinter 2500 2007-2009; Compatible with Freightliner Sprinter 2500 2007-2014, Sprinter 3500 2015-2016; For "Front Left or Right, Driver or Passenger Side" Models: Compatible with Dodge Sprinter 3500 2007-2009; Compatible with Freightliner Sprinter 3500 2007-2014; Compatible with Mercedes-Benz Sprinter 2500 2010-2011, Sprinter 3500 2010-2014
- [Perfect Fitment-2]: For "Rear Left or Right, Driver or Passenger Side" Models: Compatible with Freightliner Sprinter 3500 2007-2009, Sprinter 3500 2010-2014; Compatible with Mercedes-Benz Sprinter 2500 2010-2014, Sprinter 2500 2019(4WD), Sprinter 3500 2010-2014(with Single Rear Wheels)
- [Reference Number]: The A-Premium Brake Hydraulic Hose's reference number: 2202709, H622560, 9074282600, 9064281235, 9014280835, 9064280535.
- [Note]: For Sprinter 3500 2007-2014, It fits the model with Single Rear Wheel
- [Directly Fit]: OE Replacement Brake Hydraulic Oil Pipe Line. Please enter your vehicle information in the top left corner of listing and check our "Special Note" before.
- [Perfect Fitment-1]: For "Front and Rear Left and Right, Driver and Passenger Side" Models: Compatible with Dodge Sprinter 2500 2007-2009; Compatible with Freightliner Sprinter 2500 2007-2014, Sprinter 3500 2015-2016; For "Front Left and Right, Driver and Passenger Side" Models: Compatible with Dodge Sprinter 3500 2007-2009; Compatible with Freightliner Sprinter 3500 2007-2014; Compatible with Mercedes-Benz Sprinter 2500 2010-2011, Sprinter 3500 2010-2014
- [Perfect Fitment-2]: For "Rear Left and Right, Driver and Passenger Side" Models: Compatible with Freightliner Sprinter 3500 2007-2009, Sprinter 3500 2010-2014; Compatible with Mercedes-Benz Sprinter 2500 2010-2014, Sprinter 2500 2019(4WD), Sprinter 3500 2010-2014(with Single Rear Wheels)
- [Reference Number]: The A-Premium Brake Hydraulic Hose's reference number: 2202709, H622560, 9074282600, 9064281235, 9014280835, 9064280535.
- [Note]: For Sprinter 3500 2007-2014, It fits the model with Single Rear Wheel
- [Directly Fit]: OE Replacement Brake Hydraulic Oil Pipe Line. Please enter your vehicle information in the top left corner of listing and check our "Special Note" before.
- [Perfect Fitment]: For "Front Side" Model: Compatible with Freightliner Sprinter 3500 2017-2019; Compatible with Mercedes-Benz W901-W905 Sprinter 2500 2014-2016 (RWD), W901-W905 Sprinter 3500 2015-2016 (RWD); For "Front or Rear Side" Model: Compatible with Mercedes-Benz Sprinter 2500/Sprinter 3500 NCV3 2017-2018 (RWD); For "Rear Side" Model: Compatible with Mercedes-Benz Sprinter NCV3 3500 2019 (4WD)
- [Reference Number]: The A-Premium Brake Hydraulic Hose's reference number: 2207151, 9074284200, 9064280535, 9064281235
- [Superior Quality]: A-Premium Brake Hydraulic Oil Hose consists of EPDM rubber and stainless steel fittings, meeting DOT certification standards, Federal Motor Vehicle Safety Standards(FMVSS 106) and SAE J1401 Standards. Premium craftsmanship and materials ensure superior quality and durability, and excellent performance enhances the whole braking system.
- [Directly Fit]: OE Replacement Brake Hydraulic Oil Pipe Line. Please enter your vehicle information in the top left corner of listing and check our "Special Note" before.
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted brake hydraulic hose. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Ideal replacement - precision-engineered to match the performance of the original brake hose on specific vehicles
- Position-specific - manufactured to precise measurements to provide an exact fit and easy installation
- Quality assured - materials tested to exacting government-regulated safety and durability standards
- Durable design - made with EPDM rubber and specially coated, corrosion-resistant fittings
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- 【❗Fitment Details❗:】Front
- ✅【OE Standards:】Our Product Is Designed And Manufactured With Modern Tooling, Ensuring Optimal Quality And Reliability
- ✅【Quality Manufacturing:】Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
- ✅【Direct Replacement:】Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
- ✅【Road Tested:】Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
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- 4 Front Rear Brake Hydraulic Hose
- Warm Tip: Please use Amazon's vehicle fitment tool (located at the top of the listing on desktop, below the images on mobile) to confirm if the part is correct for your vehicle
- Fits for Mercedes-Benz Sprinter 2007-2018, Sprinter 3500 2010-2018
- Fits for Dodge Sprinter 2500 3500 2007-2009
- Fits for Freightliner Sprinter 2500 3500 2007-2009
- Package Contents: 1x Turbocharger Intercooler Hose
- [Vehicle Fitment]: Compatible with Dodge Sprinter 2500 2007-2009 V6 3.0L (RWD) ✔ Sprinter 3500 2007-2009 V6 3.0L (RWD) ✔ Compatible with Freightliner Sprinter 2500 2007-2014 V6 3.0L (RWD) ✔ Sprinter 2500 2015-2017 V6 3.0L ✔ Sprinter 3500 2007-2014 V6 3.0L (RWD) ✔ Sprinter 3500 2015-2017 V6 3.0L ✔ Compatible with Mercedes-Benz Sprinter 2500 2010-2014 V6 3.0L (RWD) ✔ Sprinter 2500 2015-2017 V6 3.0L ✔ Sprinter 3500 2010-2014 V6 3.0L (RWD) ✔ Sprinter 3500 2015-2017 V6 3.0L ✔
- [Reference Number]: 3403231, 68006667AA
- [Leakage-Free]: A-Premium power steering pressure hose (aka "high pressure hose") is made of sturdy rubber and alloy, which shows good strength, toughness and is not easy to wear and break. The size, length and port of this power steering hose is the same as the original. After replacing the old, worn-out hose with this pressure tube, there's no more need to put up with annoying p/s fluid leak issues.
- [Specifications]: ① Position: Pump to Rack/Gear; ② Material: High Grade Steel with a Zinc coating & 3 Layers Design Rubber; ③ Max Working Pressure: 1,500 psi; ④ Burst Pressure Rating: 8,700 psi; ⑤ Tensile Strength: 1,600 lb
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- Driven by Possibility
- Make: Mercedes-Benz
- Model: Sprinter 2500
- Year: 2016-2019
- Engine: 3.0L Diesel
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- 1 Front Brake Hydraulic Hose
- Important Note: Please use Amazon's vehicle fitment tool first to confirm if the part is correct for your vehicle
Last update on 2024-04-14 / Affiliate links / Images from Amazon Product Advertising API
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