51-1189 – Cooler may Backfeed Current and Damage Appliances – 2021 Forest River No Boundaries (NOBO) Travel Trailers

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July 2, 2020 NHTSA CAMPAIGN NUMBER: 20V386000

Cooler may Backfeed Current and Damage Appliances

A voltage overload may cause electrical damage and may increase the risk of a fire.

 

NHTSA Campaign Number: 20V386

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 71

 

Summary

Forest River Inc. (Forest River) is recalling certain 2021 No Boundaries (NOBO) 10.5 and 10.6 travel trailers equipped with Dometic CFX3 Series chest refrigerators (models CFX3 35, CFX3 45, CFX3 55IM, CFX3 75DZ, CFX3 95DZ and CFX3 100). The protection device on the electrical circuit may fail when the refrigerator is connected to both AC and DC power, allowing the AC/DC power supply to back feed through some or all of the other appliances (such as the air conditioner, water pump, lights, furnace, etc.) that are connected to the 12V DC system. A voltage overload may result, causing DC appliances on the same circuit to fail.

 

Remedy

Forest River will notify owners, and dealers will install new warning labels, free of charge. This recall began August 24, 2020. Owners may contact Forest River customer service at 1-574-642-3119 Option 2, or Dometic customer service at 1-888-943-4905. Forest River’s number for this recall is 51-1189.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V386
CANADA RECALL: 2020-297
FR ID: 51-1189

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

08/21/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 NOBO 10.5 and 10.6 travel trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

This recall affects certain travel trailers equipped with a Dometic CFX3 powered cooler. A problem with the electrical controller for the cooler could cause it to back feed power to other appliances in the trailer. If this happens, the appliances could overheat and fail due to a voltage overload.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

A voltage overload could cause appliances to fail and create the risk of a fire.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River has included a Dometic remedy kit with this notification explaining how and where to install the warning labels. Forest River has notified dealerships of this recall and has provided them with remedy instructions to install these warning labels. If you are uncomfortable installing them yourself, you may have the recall corrected at any Forest River dealership. If you choose to go to a dealer/service center please take the remedy kit supplied with this notification with you for the appointment. It is preferable to you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy and you will not receive a bill for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Follow the instructions contained within the remedy kit, or contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .25 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Dometic North America
2320 Industrial Parkway
Elkhart, IN 46516

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

 

CONTACT PHONE
Dometic Customer Service (888) 943-4905
NOBO Customer Service (574) 642-3119 Option 2

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: For Canadian Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V386
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-297

 

Sincerely,
Forest River, Inc.
Office Manager
Office of Corporate Compliance

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V386
CANADA RECALL: 2020-297
FR ID: 51-1189

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

8/21/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2021 NOBO 10.5 and 10.6 travel trailers. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is 05/07/2020 through 06/10/2020

 

DEFECT/NONCOMPLIANCE:

This recall affects certain travel trailers equipped with a Dometic CFX3 powered cooler. A problem with the electrical controller for the cooler could cause it to back feed power to other appliances in the trailer. If this happens, the appliances could overheat and fail due to a voltage overload.

 

EVALUATION OF RISK:

A voltage overload could cause appliances to fail and create the risk of a fire.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the cooler will be to apply warning labels to the cooler in specific locations. Please contact Dometic at recall@dometic.com and provide them the list of the model and serial number(s) of the CFX3 cooler(s) in your stock product. Dometic will mail the remedy kits to you.  The remedy kit will include instructions, warning labels, a revised operating manual, and a recall response card.

 

HELPFUL CONTACT INFORMATION:

CONTACT PHONE
Dometic Customer Service (888) 943-4905
NOBO Customer Service (574) 642-3119 Option 2

 

The Recall shall be considered the utmost priority to remedy the 2021 NOBO 10.5 and 10.6 travel trailers in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021 NOBO 10.5 and 10.6 travel trailers listed under this Recall.

 

If your dealership has already performed the remedy to 2021 NOBO 10.5 and 10.6 travel trailers, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2021 NOBO 10.5 and 10.6 travel trailers in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

Sincerely,
Forest River, Inc.
Office Manager
Office of Corporate Compliance

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
FOREST RIVER NO BOUNDARIES 2021

 


11 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V386-8195.PDF 214.739KB

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Recall Acknowledgement

RCAK-20V386-2273.pdf 245.178KB

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Defect Notice 573 Report

RCLRPT-20V386-3743.PDF 214.614KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V386-3051.PDF 211.135KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V386-2650.PDF 211.236KB

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Remedy Instructions and TSB

RCRIT-20V386-8905.pdf 1305.887KB

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Recall 573 Report – Amendment 3

RCLRPT-20V386-2024.PDF 214.739KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V386-8257.PDF 211.325KB

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Recall 573 Report – Amendment 2

RCLRPT-20V386-4017.PDF 214.74KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V386-3778.pdf 210.954KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V386-3810.pdf 216.895KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V386&docType=RCL

 


 

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EUHOMY 12 Volt Refrigerator, 53 Quart(50L) Car Fridge Freezer 12V/24V DC 110-240V AC, 12V Portable Refrigerator -4℉~68℉, Largr Zone Electric Cooler with Wheels & 2 Baskets for RV, Travel, Truck, Boat
  • 【Large Zone & LCD Panel】 The Euhomy 12 Volt Car Refrigerator is equipped with two zones and is equipped with two storage baskets and a partition, it can be a refrigerator or freezer, remove the partition and you will have a 53 Quart(50L) of separate storage space, large space to store your various foods. Two storage baskets make it easy to store and access food. The car refrigerator is equipped with a simple LCD control panel, which allows you to control the temperature you need.
  • 【Strong Compressor & Good Insulation】 The 12V Refrigerator is equipped with a high-efficiency compressor with strong cooling capacity and temperature control ranging from -4℉ to 68℉. In ECO mode, the car fridge uses very little power while staying cold on long trips. If you need to store more frozen food, we recommend that you pre-cool the refrigerator before your trip. Car refrigerator shell with combined insulation material, efficient heat preservation and preservation.Before using fridge on first time,please leave it stand upright for 24 hours
  • 【Mobile design & Anti-shake and shock】 The 12 Volt Portable Refrigerator uses the outdoor easy to move design, equipped with double handles and off-road wheels to reduce your burden, it is easy to carry, you can take him to enjoy the cold outdoors. At the same time, the built-in LED light design of the Portable Refrigerator allows you to easily pick up items at night. The Car Freezer adopts a silent seismic design, and the non-slip base is designed to operate at a 30 degree Angle
  • 【Battery Protection & Multiple power supply methods】 The 12V Car Refrigerator has a three-level battery protection function, and the input power can be adjusted from 9.6V to 12.4V in L/M/H mode to prevent overload or battery exhaustion. Battery protection allows you to use the refrigerator in a variety of cars, suitable for car, SUV, truck and most other vehicles. The Portable Freezer can be powered by DC/AC line, making the car refrigerator suitable for use in a variety of scenarios
  • 【Complimentary Accessories & After-sales warranty】 The Euhomy Car Refrigerator comes with 1 DC power cord 1 AC power cord 2 storage baskets and 1 partition for automotive, home, indoor and outdoor use. The electric cooler is certified for safety and Euhomy offers a one-year quality guarantee. If you have any questions about our car fridge, please contact our customer service team to provide you with satisfactory service.
Bestseller No. 9
Alpicool 12 Volt Refrigerator Electric Cooler (-4℉-68℉) 16 Quart Portable Refrigerator Car Fridge Portable 12V/24V DC 100~240V AC Small Car Refrigerator for Camping Travel Road Trip RV Truck Camper
  • LARGE CAPACITY & PORTABLE: With the 16 quarts of large storage space, this car refrigerator can hold up to 20 cans of cola (12fl oz) or 18 bottles of water (16.9fl oz). Alpicool 12v refrigerator serves as a refrigerator or a freezer. You can easily adjust the temperature as you want, no ice needed!
  • EFFICIENT COOLING PERFORMANCE: Equipped with a powerful and efficient compressor, this portable refrigerator can rapidly cool down from 77℉ to 32℉ in just 15 minutes and reach as low as -4℉ within an hour, allows you to store a variety of foods while keeping fresh. Enjoy a quick and reliable cooling experience.
  • DUAL POWER OPTIONS: Equipped with 100/240V AC and 12/24 DC adapter, allows you to use the electric cooler at home or in the car, enjoy the flexibility with two power supply modes. The battery protection system prevents portable fridge draining your vehicle's battery, providing peace of mind during your trips.
  • 45dB LOW NOISE: With a noise level of only 45 decibels, this portable freezer ensures a quiet operating environment. Its low noise level allows you to sleep peacefully, making it ideal for use even after long periods of driving. The anti-tilt design maintains stability, ensuring the rv refrigerator work steadily during bumpy rides, even on roads with a 45° incline.
  • HUMANIZED DESIGNED: Alpicool 12 volt refrigerator comes with practical features, including durable latch and sturdy handle for easy opening and lifting, tie down slots allowing you to use straps to fasten the refrigerator to the seat or trunk, enhancing stability while on the road trips. These thoughtful designs ensure a stable operation of the refrigerator in various scenarios.
Bestseller No. 10
SubSun Electric Cooler, 12 Volt Refrigerator for Car Travel Plug in, 25 L(26.5QT) Portable Thermoelectric Fridge (28.4℉~139℉), Car Fridge Cooler with 12V DC & 110 AC, Grey
  • 👍Keep Your Food Fresh: This car refrigerator has dual functions of cooling and heating. The maximum temperature range is 28.4 ℉ to 149 ℉ (-5 ℃ to 65 ℃). Even while on the road or camping, it is possible to keep food and drinks cool and fresh.
  • 👍Portable and Compact: This electric cooler is not only lightweight, but also has a unique handle design that conforms to ergonomics. Its compact design is easy to carry and is perfect for your car/truck.
  • 👍Dual Power Options: This car refrigerator can be powered by both AC and DC power sources, making it versatile for use at home or on the go.
  • 👍Large Capacity Design: This 26.5-quart small compact cooler stores about 30 cans of soda or a large 2-liter bottle with plenty of space for food & snacks. Portable and spacious.
  • 👍Quiet Operation: This electric cooler adopts an energy-saving thermoelectric cooling system without the need for a compressor, which can minimize vibration and noise, allowing you to enjoy a peaceful journey without any noise interference.

Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API

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