June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V351000
Frameless Window Glass Panels May Detach
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
NHTSA Campaign Number: 20V351
Manufacturer Keystone RV Company
Components VISIBILITY
Potential Number of Units Affected 428
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Remedy
Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall is expected to begin July 29, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA 20V351
Supplemental Chronology
2/7/2020 – Report was made in production that the adhesive bond between the glass and the metal hinge frame on the LCI window vents were failing.
2/11/2020 – Keystone began investigating the issues. All affected units had already been put on hold and LCI windows were inspected and subjected to a pull test by Lippert representatives. Windows that detached were replaced upon inspection.
2/20/2020 – Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a similar condition to a previous Service Campaign 17-276 involving glue bond failures. No reports were made that would indicate that failures happened during travel would lead to accidents or injury. It was determined to release a Service Campaign on affected units. Investigation initiated to determine affected unit range.
3/11/2020 – Mailings to dealer and Retail customers were sent out alerting owners of the service campaign. Dealers were alerted on the online dealer portal that units involved in the campaign would need to be remedied.
3/18/2020 to 5/4/2020 – Operations at Keystone, and at Keystone’s dealers were impacted by COVIDrelated stay-at-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, Keystone closed most of its operations, and Keystone dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of 3/23/2020, Keystone began closing most of its operations to observe social distancing guidance. skeleton crew retained to maintain minimal operations.
5/4/2020 to 5/11/2020 – Keystone began returning its workforce.
5/18/2020 – NHTSA contacted Keystone regarding the service campaign to address the LCI-window issue.
5/26/2020 – Keystone responded to NHTSA, providing additional background on the issue.
5/27/2020 to 6/4/2020 – Keystone learned that NHTSA had also contacted a sister company (Jayco) regarding a service bulletin that company issued for the same window issue. Keystone re-evaluated the window issue and reviewed recent recalls related to window failures for potential similarities.
6/5/2020 – Although there have been no claims of separation involving retail customers and no accidents or injuries related to this issue, following communications with NHTSA and having received information that dealer inspections revealed several units in dealer inventory with poor adhesion, Keystone decided to convert the service campaign into a safety recall.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CROSSROADS | REDWOOD | 2020 |
| DUTCHMEN | VOLTAGE | 2020 |
| KEYSTONE | ALPINE | 2020 |
| KEYSTONE | AVALANCHE | 2020 |
| KEYSTONE | FUZION | 2020 |
| KEYSTONE | LAREDO | 2020 |
| KEYSTONE | MONTANA | 2020 |
| KEYSTONE | RAPTOR | 2020 |
3 Associated Documents
Recall Acknowledgement
RCAK-20V351-1430.pdf 244.957KB
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Open in new tab Defect Notice 573 Report
RCLRPT-20V351-7693.PDF 219.846KB
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Miscellaneous Document-20-375 Supplemental Chronology
RMISC-20V351-5747.pdf 26.091KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V351&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2021-01-20 / Affiliate links / Images from Amazon Product Advertising API
