20503 – Axles Insufficiently Lubricated – 2019 International WorkStar & HV

SEOCONTENT-START

POSTED ON r SIS
APR 3 02020
MAILED
MAY O 12020
SERVI~~ jf}RocEDUltlE
20503
APRIL, 2020
SUBJECT: SAFETY RECALL
Front driven axle on certain 2019 International®
HV™ Series models built 07 September 2018 thru
18 December 2018 and certain WorkStar® model
trucks built 09 May 2018 thru 17 December 2018
with feature code 02GAE (Meritor MX-14-120 EVO
front axle).
DEFECT DESCRIPTION
The steer axle hubs may not have lubricant filled to the proper level at time of
assembly, which may result in wheel bearing damage and, in extreme instances,
separation of the wheel from the front axle. Possible wheel separation from the
front axle can increase the risk of a vehicle crash.
MODELS INVOLVED
This safety recall involves certain International® HV … Series models built 07
September 2018 thru 18 December 2018 and certain WorkStar® model trucks
built 09 May 2018 thru 17 December 2018 with feature code 02GAE (Meritor
MX-14-120 EVO front axle).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the lntemational«l Service
Portal”‘ with Safety Recall 20503. Also complete any other open campaigns
listed on the Service Portal at this time.
PARTS INFORMATION
Parts will only be required if directed by Meritor. Meritor will ship the parts to your
location.
VEHICLE RECALL 20503
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SERVICE PROCEDURE
GOVERNMENT REGULATION: Engine fluid (oil, fuel, and coolant) may be a
hazard to human health and the environment. Handle all fluid and other
contaminated materials (such as filters and rags) in accordance with
applicable regulations. Recycle or dispose of engine fluids, filters, and
other contaminated materials according to applicable State and Federal
regulations.
WARNING! To prevent personal injury, and / or death, or damage to
property, park vehicle on hard flat surface, turn the engine off, set the
parking brake and install wheel chocks to prevent the vehicle from moving
in either direction.
WARNING! To prevent personal injury, and / or death, or damage to
property, if the vehicle must be raised, do not work under the vehicle
supported only by jacks. Jacks can slip or fall over.
WARNING! To prevent personal injury, and / or death, or damage to
property, always wear safe eye protection when performing vehicle
maintenance.
WARNING! To prevent personal injury, and / or death, or damage to
property, allow engine I vehicle components to cool before servicing.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Locate and rotate left-side steer axle hub until fill / drain plug is at 3
o’clock position or 9 o’clock position.
VEHICLE RECALL 20503
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NOTE: If a hub well contains no oil, complete Meritor Ontrac Pre-Call
Worksheet (attached to this document). Contact Meritor at 886-668-
7221 and use reference number C19AB.
6. Remove fill / drain plug and inspect oil level.
a. If hub well contains oil, proceed to Step 7.
b. If hub well contains no oil, proceed to Step 8.
7. Install fill / drain plug to hub well.
8. Repeat Steps 5 through 7 for right-side steer axle hub.
9. Complete Meritor Ontrac Pre-Call Worksheet. Meritor will direct you on
the repair that is to be made.
10. Remove wheel chocks.
END OF SERVICE PROCEDURE
LABOR INFORMATION
NOTE: Travel time for any one claim should be entered as T-Time.
Operation Number Description
A40-20503-1 Inspect Both Axle Wheel Hubs
A40-20503-2 Repair Axle (If Necessary)
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.
VEHICLE RECALL 20503
Time
0.3 hr
3.0 hrs
COMPLETEO
Service Le.cation Code’
© 2020 Navistar. Inc. All rights reserved. All marks are trademarks of their respective owners. 3
ADMINISTRATIVE/ DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 20503.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items ( such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the
cost of the individual pieces/ amount used during each repair.
GROUP
GROUP – Enter n
NOUN – Leave b
umber
lank ~
.,__ I
–
C (CAUSE) – Ente r either 1, 2, 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective p art from parts stock.
–
arranty Code) Enter 40. –
‘
I
WARRANTY – (W
TYPE PART – En
PAD – Enter 1)()
ter P for type part causing failure.
–
I
– ~
NOUN C WARR. TP
I I I
I
PAD
00),)00’01~
UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
VEHICLE RECALL 20503
© 2020 Navistar, Inc. All rights reserved. AU marks are trademarks of their respect1ve owners. 4
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
VEHICLE RECALL 20503
© 2020 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 5
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 20503
© 2020 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 6
Meritor Customer Call Center
eritrac Meritor Customer Gall Center
2.~ MERITOR
Case# AM □□□□□□
Authorization #ARM □□□□□□□
PRE-CALL WORKSHEET
*Meritor ID Number:
*Vehicle Information
Last 8 Digits
*17 Digit VIN Number. ———-,—,——-(
17 Dig;lt,)
*Vehicle Make: __________ Vehicle Model: _________ Vocation: _______ _
Vehicle Owner/Fleet Name: _____________ Vehicle Owner Unit#: __________ _
*In Setvice Date : _ _.I.____._! _ Vehicle Build Date: _……_I ….I_ __
Mo Day Yr Mo Day Yr
Part I Component Information
Meritor Component Model Number: ________________ _
Meritor Component Serial Number:—————–
*Repair Facility Information
*Contact
Name:
_________________ *Phone:
(__) –
Work Order
Number:
_____________ Email Address: ______________ _
I I *Odometer Reading: ________ Ml_ KM_ HRS ___ _
*Failure Date: Mo I Day I Yr
*Work Order Detail/ Customer Complaint
. All marks are trademarks of their respective owners.
6
Meritor WABCO Only – Diagnostic Trouble Codes
SIDIFMI# __ 1_,_1_, __ 1 __ ,_/ _ _ , __ /_,_1 _ ,_1_, _
/_
Active yin? ___ _ —-·–
Service Part Only
Component Purchase Date: ___ !..____._I _ _ Original Invoice Number: ________________ _
Mo Day Yr
Mileage on Component: _________ _
Assistance: 1-866-OnTrac1 (1-866-668-7221)
*Required Fields
Fax: 1-248-435-5580 E-Mail: ontrac@merltor.com
. All marks are trademarks of their respective owners.
Revised 06-14
7