RC000188 – Driveshaft May Separate From Rear Axle – 2020 Thor Chateau, Quantum, Vegas, Axis & 2020-2021 Four Winds Motorhomes

March 25, 2020 NHTSA CAMPAIGN NUMBER: 20V178000

Driveshaft May Separate From Rear Axle

If the driveshaft separates, there may be a loss of drive, increasing the risk of crash. Additionally, if the parking brake is not applied, unintended vehicle movement can occur if the transmission is left in Park, increasing the risk of injury or crash.

 

NHTSA Campaign Number: 20V178

Manufacturer Thor Motor Coach

Components POWER TRAIN

Potential Number of Units Affected 22

 

Summary

Thor Motor Coach (TMC) is recalling certain 2020 Chateau 31W and 31WV, Quantum KW29 and LF31, Vegas 24.1 and Axis 24.1 motorhomes and 2020-2021 Four Winds 24F, 28Z, and 31E motorhomes built on a Ford chassis. The rear axle differential may have an insufficient amount of fluid, possibly resulting in a failure of the rear axle assembly and a driveshaft separation.

 

Remedy

Ford will notify owners, and Ford or Lincoln dealers will inspect the rear axle differential fluid level and adjust it, or replace the rear axle as necessary, free of charge. The recall is began May 22, 2020. Owners may contact Ford customer service at 1-866-436-7332 or TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000188.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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DEMONSTRATION / DELIVERY HOLD- Safety Recall 20S09

https://ford.oemdtc.com/5617/safety-recall-20s09-rear-differential-fluid-fill-level-2020-ford-f-super-duty-2021-e-series

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IMPORTANT SAFETY RECALL
TMC# RC000188
VIN:

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Ford Motor Company that a defect which relates to motor vehicle safety exists in certain Ford chassis that were used to manufacture your TMC motorhome. Ford’s recall number is 20S09. To assist Ford in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, it may be possible that rear axle differential fluid is below the minimum fill level. This may result in premature failure of the rear axle assembly, increasing the risk of a crash.

TMC has included in this mailing the recall notification letter from Ford. Ford will be handling the repair of the vehicle at an authorized Ford dealer.  The dealer will be inspecting the rear axle differential fluid level and adjust or replace if necessary. The time needed for the repair is less than one-half day.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

If you have questions about this Recall, please contact the Ford Customer Relationship Center at 1-866-436-7332 or www.Fordowner.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

Sincerely,

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-178
TC Recall No. 2020-125

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 20V-178
Safety Advisory: RC000188
May 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»

«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Ford Motor Company that a defect which relates to motor vehicle safety exists in certain Ford chassis that were used to manufacture your TMC motorhome. Ford was issued recall 20V-099 by the National Highway and Safety Administration (NHTSA) to remedy this defect. Ford’s recall number is 20S09. To assist Ford and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that on certain TMC motorhomes subject to this recall campaign, it may be possible that rear axle differential fluid is below the minimum fill level. This may result in premature failure of the rear axle assembly, increasing the risk of a crash.
What we will do	TMC has included in this mailing the recall notification letter from Ford. Ford will be handling the repair of your vehicle at an authorized Ford dealer.  The dealer will be inspecting the rear axle differential fluid level and adjust or replace if necessary. The time needed for the repair is less than one-half day. This will be done for you, the owner, free of charge.
What we need you to do	Please review the included Ford recall notification letter for further instructions.  If you have questions about this Recall, please contact the Ford Customer Relationship Center at 1-866-436-7332 or www.Fordowner.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

 

If after contacting Ford or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor Coach

 

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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6 Affected Products

Vehicles

MAKE	MODEL	YEAR
THOR MOTOR COACH	AXIS	2020
THOR MOTOR COACH	VEGAS	2020
THOR	CHATEAU	2020
THOR	FOUR WINDS	2020-2021
THOR	QUANTUM	2020

 

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8 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V178-2005.pdf 340.343KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V178-6651.pdf 146.037KB

 

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Miscellaneous Document – 20S09 Ford

RMISC-20V178-1597.pdf 294.655KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V178-4271.pdf 340.343KB

 

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Recall Acknowledgement

RCAK-20V178-3886.pdf 244.893KB

 

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Defect Notice 573 Report

RCLRPT-20V178-8267.PDF 219.303KB

 

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Defect Notice 573 Report

RCLRPT-20V178-9403.PDF 219.303KB

 

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Miscellaneous Document – 20S09_Dealer

RMISC-20V178-8496.pdf 55.657KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V178&docType=RCL

 

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