February 25, 2020 NHTSA CAMPAIGN NUMBER: 20V105000
Spare Tire Carrier U-bolts May Fail
If the spare tire carrier and spare tire detach from the vehicle while in motion, it can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 20V105
Manufacturer Keystone RV Company
Components TIRES, EQUIPMENT
Potential Number of Units Affected 1,099
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Hideout, Springdale, and Crossroads Zinger trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.
Remedy
Keystone will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 6, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3/2/20
Keystone RV Company
SAFETY ADVISORY # 20-371
Bear Claw Tire Carrier
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a spare tire carrier that may have a U-Bolt used for attachment to the bumper that can break. Under certain conditions during travel, if both the spare tire carrier UBolts break, the carrier and tire can become detached from the unit leading to an increased risk of personal injury and/or vehicle crash.
| Models Included: | 2020 Hideout Travel Trailers: 175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS
2020 Springdale Travel Trailers: 1720TH, 1790FQ, 1800BH, 1860SS 2020 Zinger Travel Trailers: 18BH, 18DS, 18RD, 18RK, 211RD, 229BH, 249RK, 252BH, 270BH, 280BH, 280RB, 280RK, 290KB, 292RE, 298BH, 299RE, 320FB, 328SB, 330BH, 331BH, 333DB, 340BH, 340RE |
| Serial Number Ranges: | 2020 Hideout LW244386 – LW244797
2020 Springdale LW106017 – LW106260 2020 Zinger LS371411 – LS371858 |
| Parts Required: | 1 – KRV # 656753 – Carrier – U Bolt – Includes 2 U Bolts/2 Nuts – New Production – 2-04-2020 (This part may be ordered in bulk without a VIN) |
| Tools Required: | – 9/16” socket with ratchet or 9/16” wrench |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to replace the existing spare tire carrier mounting U-Bolts with KRV # 656753 – Carrier – U Bolt – Includes 2 U Bolts/2 Nuts.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the spare tire carrier on the rear of the unit.
Step 3
Remove one U-Bolt at a time and replace them with the supplied KRV # 656753 – Carrier – U Bolt – Includes 2 U Bolts/2 Nuts. Proper torque is as follows: hand-tighten the nuts against the provided lock washers. Using a 9/16 wrench or socket, tighten the nut one full turn.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENTREPAIR
Submit the claim on Key Express using Flat Rate Code # 7137142B
In the Complaint section note: Safety Advisory # 20-371
In the Cause section note: Defective U-bolts
In the Correction section note: Replaced U-bolts
The amount of time authorized for this repair is .3 hour.
PARTS DISPOSITION
No return parts, field destroy old U-bolts.
Please call Keystone RV Customer Service if you have any questions:
Team Traditional (Hideout and Springdale) 855-895-4422
Team CrossRoads (Zinger) 844-361-8455
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-105
Transport Canada: 2020-080
Safety Advisory: 20-371
March 6, 2020
Recall Population
| Year | Models | Serial Number Range |
| 2020 | Hideout Travel Trailers:
175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS |
LW244386 – LW244797 |
| 2020 | Springdale Travel Trailers:
1720TH, 1790FQ, 1800BH, 1860SS |
LW106017 – LW106260 |
| 2020 | Zinger Travel Trailers: 18BH, 18DS, 18RD, 18RK, 211RD, 229BH, 249RK, 252BH, 270BH, 280BH, 280RB, 280RK, 290KB, 292RE, 298BH, 299RE, 320FB, 328SB, 330BH, 331BH, 333DB, 340BH, 340RE |
LS371411 – LS371858 |
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have a spare tire carrier that may have a U-bolt used for attachment to the bumper that can break. Under certain conditions during travel, if both the spare tire carrier U-bolts break, the carrier and tire can become detached from the unit and become a potential road hazard, leading to an increased risk of personal injury and/or vehicle crash. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace existing mounting U-bolts (BC-UBK) with new U-bolt kits (BC-UBN-N20) that will be supplied by Keystone RV. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please remove the spare tire until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-105 Safety Advisory: 20-371 March 6, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Hideout, Springdale and Zinger Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have a spare tire carrier that may have a U-bolt used for attachment to the bumper that can break. Under certain conditions during travel, if both the spare tire carrier U-bolts break, the carrier and tire can become detached from the unit and become a potential road hazard, leading to an increased risk of personal injury and/or vehicle crash. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace existing mounting U-bolts (BC-UBK) with new U-bolt kits (BCUBN-N20) that will be supplied by Keystone RV. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please remove the spare tire until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| KEYSTONE | CROSSROADS ZINGER | 2020 |
| KEYSTONE | HIDEOUT | 2020 |
| KEYSTONE | SPRINGDALE | 2020 |
13 Associated Documents
Recall Acknowledgement
RCAK-20V105-3112.pdf 244.219KB
Defect Notice 573 Report
RCLRPT-20V105-7337.PDF 215.534KB
Miscellaneous Document – tweet screenshots
RMISC-20V105-9268.pdf 21.941KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V105-6927.PDF 211.234KB
Remedy Instructions and TSB
Part 577 Owner Notification Envelope
RONE-20V105-7468.pdf 664.749KB
Miscellaneous Document – Tire Carrier Recall – Web
RMISC-20V105-8091.pdf 65.121KB
Manufacturer Notices(to Dealers,etc)-dealer email sent 3-6-2020
RCMN-20V105-1521.pdf 145.782KB
Owner Notification Letter(Part 577)
RCONL-20V105-0120.pdf 91.134KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #1, 2020-1
RCLQRT-20V105-3529.PDF 211.133KB
Recall Quarterly Report #4, 2020-4
RCLQRT-20V105-2287.PDF 211.431KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V105-1473.PDF 211.317KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V105&docType=RCL
- Holds 4-lug (4 on 4" bolt pattern) and 5-lug (5 on 4-1/2" bolt pattern) trailer wheels and not compatible with 5 on 4-3/4" or 5 on 5" bolt pattern
- Mounts on trailer tongues up to 3 inch wide and 5 inch high
- Angled and raised mount design makes this ideal for boat trailers as well
- Durable powder coat finish to resist rust and corrosion
- Zinc plated mounting hardware
- Fit type: Vehicle Specific
- FITMENT: Compatible with 2007-2018 Jeep Wrangler JK as an aftermarket option and accepts up to a 35x12.50R17
- BUILT TO LAST: Constructed from 3/16" steel and combined with 1 3/4" rolled tube steel to result in a lightweight but strong tire mount. Finished in a 2-stage powder coat process including UV and corrosion resistant additives for durability
- ADVANCE TECHNOLOGY: Holds the spare tighter to the body with allowing better departure angels along with a unique cam style adjustment that makes adjusting the tire carrier simple and easy
- INSTALLATION NOTES: Mounting to the body at 4 points and will require modifications to the body for installation. Some assembly is also required with the tire carrier prior to installation. Directions for installation are available in this listing down below.
- VALUE: DV8 Offroad products are designed, engineered and tested in the USA by our hard-working team. We promise to offer high quality offroad products at affordable prices.
- 【Upgraded Stake Pocket Spare Tire Carrier Fit】: Fits most tongue and trailer frames Compatible with 4 Lug X 4", 5 Lug X 4.5" /4.75“ /5” /5.5", 6 Lug X 5.5" /6.0",and 8 Lug X 6.5" Diameter Hole Pattern.
- 【Universal Compatibility】:This spare tire carrier fits mounts on trailer tongues up to 4 inch wide and 6 inch high stake pockets.
- 【Safe Durable Advantage】: This Stake Pocket Spare Tire mount hold max load up to120 lbs. Durable powder coat finish to resist rust and corrosion.
- 【Easy Installation】: First Spring-sheet lock the Carriage screw and bracket, and then install the tires，You can easily install the cone nuts fixing the tire.Double-nut design prevent one of them from loosing, no fear of losing the tire on the road.
- 【Excellent service】: All mounting hardware and installation instructions induded.If you have any questions, you can contact us, we will help you solve it.
- HEAVY DUTY TIRE MOUNT: The cast aluminum hinge casting and HD wheel mount kit provides the ultimate in strength & adjustability for mounting your oversized wheel & tire. Allowing you to mount upto 37" wheel & tire combos without any concerns.
- FOR THE SPARE: The HD wheel mount lifts the mounting position & incorporates depth & tilt adjustability for large diameter & wide tire options. Includes adjustable third brake light bracket. Compatible with OE and most aftermarket rear bumpers.
- CARRIER MOUNTS: Easily attach a spare tire & oversized wheel to the back of your jeep with our tire mounts that are easily adjustable while maintaining stability, especialy while off roading.
- RUGGED RIDGE JEEP PARTS: Count on Rugged Ridge to provide you with proven Jeep parts & accessories like bumpers, lift kits, wheels, interior accessories, floor liners & more for varying Jeep models
- FIVE YEAR WARRANTY: Our Rugged Ridge products are covered by industry leading 5 year warranty & Rugged Ridge Floor Liners have Limited Lifetime Warranties providing customers with repair or replacements subject to certain common exclusions.
- Package Dimension : 30.48 cms L x 40.64 cms W x 74.168 cms H
- Country of Origin: CHINA
- Item Package Weight: 20.82 kilograms
- The original HD Aluminum JK Tire Carrier
- OEM Quality UV resistant powder coat finish w/ 3,000-hour accelerated weather testing
- The solution if you are running oversized tires on your 07+ Jeep Wrangler JK and need a full-size spare tire, but don’t want to run an aftermarket rear bumper with an integrated tire carrier
- Adjustable tire mount holds 37" maximum tire size (up to 135 lbs) while maintaining easy single action of opening and closing of the tailgate
- Strong monoblock aluminum construction and forged chrome mounting brackets (30% stronger than steel) eliminate tailgate sag
- No drilling required - you can maintain OE bumpers, if preferred
- Mounting points for brackets to mount trail jack. Mount (#2844) and Trail Jack (#2722) sold separately
- HEAVY DUTY TIRE MOUNT: Tire Carrier Wheel Mount provides the ultimate in strength & adjustability for mounting your oversized wheel & tire. Easily mounts to the tailgate
- FOR THE SPARE: The textured tire carrier mount features a 1/4" steel construction & extends 2" further away from the body. Maximum tire size: 35"
- CARRIER MOUNTS: Easily attach a spare tire & oversized wheel to the back of your jeep with our tire mounts that are easily adjustable while maintaining stability, especialy while off roading
- RUGGED RIDGE JEEP PARTS: Count on Rugged Ridge to provide you with proven Jeep parts & accessories like bumpers, lift kits, wheels, interior accessories, floor liners & more for varying Jeep models
- FIVE YEAR WARRANTY: Our Rugged Ridge products are covered by industry leading 5 year warranty & Rugged Ridge Floor Liners have Limited Lifetime Warranties providing customers with repair or replacements subject to certain common exclusions
- Mounts into a 2" receiver
- Fits wheel sizes: 16", 16.5", 19.5", 22.5" and 24"
- 10,000-pound maximum capacity; 400-pound maximum tongue weight
- Built in receiver allows for towing a car or attaching a bike rack or accessory
Last update on 2022-07-06 / Affiliate links / Images from Amazon Product Advertising API
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