Tires Improperly Vulcanized - Galaxy DH241-G 16H Commercial Truck Tires

January 24, 2020 NHTSA CAMPAIGN NUMBER: 20T001000

Tires Improperly Vulcanized

The tread separation can reduce vehicle handling, increasing the risk of a crash.

 

NHTSA Campaign Number: 20T001

Manufacturer Alliance Tire Americas, Inc.

Components TIRES

Potential Number of Units Affected 1,178

 

Summary

Alliance Tire Americas, Inc. (Alliance Tire) is recalling certain Galaxy DH241-G 16H commercial truck tires in size 11R24.5 with DOT date codes 2519 through 4619. The tires may have been improperly vulcanized, allowing the tread to separate from the casing.

 

Remedy

Alliance Tire will notify owners, and dealers will replace the tires, free of charge. The recall is expected to begin February 4, 2020. Owners may contact Alliance Tire customer service at 1-844-921-2778.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


1/29/2020

Technical Service Bulletin: Galaxy 11R24.5 DH241-G 16H TBR Recall 

ATC Tires PVT. LTD. is initiating a voluntary recall of certain Galaxy 11R24.5 DH241-G 16H tires.  These tires may have been manufactured with improper vulcanization.  Alliance Tire Americas, Inc. (ATA) will replace the subject tires at no charge to consumers:

  1. What tires are subject to this recall: “Eligible Tires”?

Galaxy 11R24.5 DH241-G 16H

Catalog No:  683446-36

DOT TIN:   01C 14F000 2519 through 01C 14F000 4619

Example:  DOT 01C 14F000 3919

DOT 01C 14F000 3919

Year of manufacture

Week of manufacture  Tire size code and type code

Manufacturer plant code

 

  1. What tire condition is involved?

The tires subject to this recall may have been produced with improper vulcanization which could potentially lead to a tread separation.

 

  1. What is the effect of this condition for driving safety?

In small separations, a vibration may be present.  If left in service, the separation could grow and result in tread detachment. Tread detachment may create unpredictable vehicle handling and result in a vehicle accident.

 

  1. How do I handle replacement of one tire on a dual fitment?

ATA will allow for the replacement of both tires in dual fitment.

 

  1. How do I process the removed tires for warranty reimbursement?

Dealers are asked to call the ATA Recall Coordinator who will set up an appointment with the dealer and our authorized freight carrier to return the subject tires to the ATA Savannah Recall Facility. You can contact the ATA Recall Coordinator toll free at: 844-9212778 or 339-900-8030 or email: [email protected]

 

*DO NOT RETURN TIRES TO ATA ON YOUR OWN.

 

  1. What is the “Eligible Time Period” for this recall?

Owners of eligible tires will receive a dated letter with instructions for the service campaign. Owners have 150 days from the date of the letter to take advantage of the free replacement policy.

 

  1. How will owners of eligible tires be notified or become aware of this recall?

Notification letters will be sent to all registered and recorded owners of eligible tires.  A public notice will be placed on ATGTIRE.COM.

 

  1. How can anyone find answers to questions?

For any questions relating to this recall, contact ATA RECALL COORDINATOR toll free at 844-921-2778 or 339-900-8030 or [email protected]


1/29/2020

 

IMPORTANT SAFETY RECALL NOTICE

This notice is sent to you in accordance with the requirements of the  National Traffic and Motor Vehicle Safety Act.

All questions regarding this recall should be directed to Alliance Tire Americas, Inc.

toll free at: 844-921-2778 or 1-339-900-8030 or email: [email protected]

To: All Alliance Tire Americas, Inc. (ATA) Dealers and Distributors,

ATC Tires PVT. LTD. has determined that a safety defect exists in certain Galaxy 11R24.5 DH241G 16H tires. These tires were manufactured at ATC Tires PVT. LTD., in Dahej, India from 06/22/2019 to 11/17/2019.

The tires subject to this recall may have been produced with improper vulcanization. The tire tread may separate from the casing. In small separations, a vibration may be present. If left in service, the separation could grow and result in tread detachment. Tread detachment may create unpredictable vehicle handling and result in a vehicle crash.

Registered tire owners will be notified by email and certified US mail about the recall and will be instructed to contact their local authorized dealer for return and replacement. There is no cost to owners for the recall.

 

IDENTIFYING THE TIRES

The subject tires are Galaxy 11R24.5 DH241-G 16H tires manufactured between 06/22/2019 through 11/17/2019. They can be identified by the 11-digit TINS: DOT 01C 14F000 2519 through 01C 14F000 4619 located on the sidewall of the tire.

 

WHAT YOU CAN DO

Effective immediately, dealers and distributors must not sell any of the tires subject to this recall as described above.

“YOU ARE PROHIBITED BY FEDERAL LAW FROM SELLING OR LEASING NEW OR USED TIRES COVERED BY THIS NOTIFICATION”

 

If a dealer or distributor knowingly sells or leases new or used recalled tires, that sale must be reported to the Associate Administrator for Enforcement, NHTSA, 1200 New Jersey Ave. SE, Washington, DC  20590, within 5 working days after a person to whom the sale or lease has been made has taken possession of that tire.  The required contents for such report are provided in NHTSA’s regulation 49 C.F.R. § 573.10.

Dealers and Distributors are asked to identify and return to ATA any tires subject to this recall that they may have in stock. Please be reminded that it is a violation of Federal law for you to sell or lease the Galaxy 11R24.5 DH241-G 16H tires covered by this notification. Substantial civil penalties apply to violations of this law.

Dealers and Distributors are asked to forward this information to all their locations and to their dealers.

Dealers and Distributors are requested to research their sales records for end customers who have purchased subject tires.  If end customers are identified, please call the ATA Recall Coordinator, Richard Sergi, at 844-921-2778 or 339-900-8030 with the following customer information or email the following information to him at [email protected]:

  • End-user customer name, address, phone number, email address
  • Customer sales invoice documenting sale of subject tires
  • Quantity of subject tires sold
  • Tire name, size and DOT serial numbers
  • Date of tire sale

ATA will then notify these customers with the program information.

Dealers are also asked to assist end customers in identifying if they have tires subject to this recall on their vehicles. If tires subject to this recall are found on the end customer’s vehicle, dealers are asked to remove these tires and replace them with tires as described in the section labeled: “HOW ARE THE SUBJECT TIRES TO BE REPLACED?”

 

HOW ARE THE SUBJECT TIRES TO BE REPLACED?

Below are the procedures for replacing the subject tires on a single vehicle:

  1. If the inspected tires are confirmed to be eligible for replacement by ATA, a free replacement tire will be provided to the dealer using an equivalent Constellation tire (models CDL892 or CDL37).
  2. Dealers will be reimbursed for actual cost, up to $350.00 per tire, if a Constellation replacement tire is not available and an equivalent competitor tire is required to be installed.
  3. If an end customer does not want a replacement tire and requests a monetary refund, ATA will refund the amount of the original tire purchase from ATA to the authorized dealer only.
  4. Note: If a single tire needs to be replaced in the case of a dual assembly, ATA will allow both tires in the dual assembly to be replaced with new tires.
  5. Please render the tire unserviceable by cutting a radial slice through the sidewall prior to storage or shipping.

 

WHAT ATA WILL REIMBURSE FOR MOUNTING

  1. For tire replacement done at a dealer location: A $30.00 per tire mounting allowance will be credited for eligible end customer replacements. An allowance will not be paid on tires that were never mounted.
  2. For road service tire replacement calls: an hourly rate of $90.00 during regular business hours and a rate of $115.00 per hour for after-hours (nights, weekends, federal holidays) calls will be made. All labor, materials, and services will be included in this rate.

 

WHAT ATA WILL REIMBURSE FOR HANDLING

 

The dealer will be credited a handling fee of $15.00 per tire to the dealer’s account for all eligible tires that are returned to the ATA Savannah Recall Center within 180 days of the recall announcement (150 days of Eligible Time + 30 days to execute the tire return to the Savannah Recall Facility).

 

RETURNING TIRES TO ATA

Dealers are asked to call the ATA Recall Coordinator who will set up an appointment with the dealer and our authorized freight carrier to return the subject tires to the ATA Savannah Recall Facility. You can contact the ATA Recall Coordinator toll free at: 844-921-2778 or 339-900-8030 or email: [email protected]

*DO NOT RETURN TIRES TO ATA ON YOUR OWN.

 

CONTACTING ATA

Alliance Tire Americas, Inc. encourages all dealers, owners and purchasers of ATA products who have questions or safety concerns relating to this recall to contact the ATA Recall Coordinator:

 

Richard Sergi | 844-921-2778 or 339-900-8030 | [email protected]

 

Or visit the ATGTIRE.COM website https://atgtire.com/recalls/

 


1 Affected Product

Tire

BRAND TIRE LINE/SIZE PRODUCTION DATES
GALAXY DH241-G 16H/11R24.5

5 Associated Documents

Safety Bulletin

RCSB-20T001-4007.pdf 242.969KB

Download (PDF, 237KB)


Defect Notice 573 Report

RCLRPT-20T001-3958.PDF 215.471KB

Download (PDF, 210KB)


Recall Acknowledgement

RCAK-20T001-9780.pdf 270.56KB

Download (PDF, 264KB)


Manufacturer Notices(to Dealers,etc)

RCMN-20T001-4822.pdf 231.603KB

Download (PDF, 226KB)


Part 577 Owner Notification Envelope - Approved

RONE-20T001-3779.pdf 134.631KB

Download (PDF, 131KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20T001&docType=RCL

 


 

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Last update on 2020-04-10 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-04-10 / Affiliate links / Images from Amazon Product Advertising API

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