Brake Pads May Dislodge and Cause Loss of Braking – 2020 Genuine Scooters Royal Alloy GT150 Scooters

January 10, 2020 NHTSA CAMPAIGN NUMBER: 20V010000

Brake Pads May Dislodge and Cause Loss of Braking

If the brake pad becomes dislodged, the scooter can experience a reduced or complete loss of braking, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V010

Manufacturer Genuine Scooters, LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 148

 

Summary

Genuine Scooters, LLC. (Genuine Scooters) is recalling certain 2020 Royal Alloy GT150 scooters. The front brake rotor may become uncentered within the front brake caliper allowing the inner brake pad to dislodge from the top of the brake caliper.

 

Remedy

Genuine Scooters will notify owners, and dealers will reposition the brake rotors with spacers to prevent the brake pads from dislodging, free of charge. The recall began January 2019. Note: Genuine Scooters requests owners to not drive their scooters. Please have the scooter towed to a dealer for repairs. Roadside assistance coverage has been provided along with owner’s warranty so the tow will be free of charge. Owners may contact Genuine Scooters customer service at 1-773-433-1311.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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2020 Royal Alloy Grand Tourer 150 Recall Instructions – EDITED

 

Models Affected:

All 2020 Royal Alloy Grand Tourer 150 models produced in calendar year 2019.  Check the manufacture date on the DOT Certification label located on the upper left portion of the legshield to verify the production date if you are unsure.  

 

Technical Issue:

During operation, the front brake rotor can become uncentered within the front brake caliper causing the innermost brake pad to dislodge from the top of the brake caliper.  This could result in reduced or a complete loss of braking ability in both the front and rear brake systems as they are linked.

To remedy, the brake rotor will be repositioned with spacers to prevent the front brake pads from dislodging from the front brake caliper. This problem will be resolved at no charge to the consumer.

Recall remedy installation video can be viewed here: https://youtu.be/Af7H4xjVuuI

1. Place a large metal punch tool over the head of the brake rotor bolt (1).
2. Strike the punch a few times with a hammer prior to extraction. Video: https://youtu.be/UPZp9kqcnnY
3. Remove brake rotor mounting bolt and discard.
4. Repeat steps 1-3 until all brake rotor bolts have been removed from the wheel.
5. Install Spacer (3) supplied between the Wheel (4) and brake Rotor (2) at the mounting point.
6. Locate the new rotor mounting bolts supplied in recall parts package. Begin the bolt tightening process by hand to prevent cross-threading and then tighten bolt till snug. DO NOT APPLY THREADLOCK OR TORQUE UNTIL LATER STEP.
7. Repeat step 2 and 3 above for the second bolt.
8. Repeat step 2 for the third and final mounting location, then place blue thread-locker on the new bolt. Begin the bolt tightening process by hand to prevent cross-threading.  Torque bolt to 18.4 ft-lb or 25 Nm.
9. Remove one of the previously tightened bolts and apply blue thread-locker. Begin the bolt tightening process by hand to prevent cross-threading. Torque bolt to 18.4 ft-lb or 25 Nm.
10. Remove the last of the previously tightened bolts and apply blue thread-locker. Begin the bolt tightening process by hand to prevent cross-threading. Torque bolt to 18.4 ft-lb or 25 Nm.
11. Visually verify spacers are installed flush with wheel and rotor. Spin front wheel and visually verify rotor does not wobble from left to right.
12. Take vehicle for a test ride to ensure brake system is functioning properly.
13. Log into Simply Warranty and complete a warranty claim for each vehicle. We have created a specific part number and labor code for this recall. Enter in Part Number RA-1970, quantity 1. This covers all parts necessary to complete the recall. Enter in Labor Code 1224.
14. Once the Simply Warranty claim has been submitted and approved by Genuine, the recall will be recorded as completed and you will receive reimbursement for labor.

 

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IMPORTANT SAFETY RECALL

Recall Number:  20V010

This notice applies to your vehicle:  [Insert VIN Number]

 

Dear:  [Insert Name]:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Genuine Scooters has determined that a defect which relates to motor vehicle safety exists in certain 2020 GT150 scooters.

 

During operation of the scooter, the front brake rotor can become uncentered within the front brake caliper causing the innermost brake pad to dislodge from the top of the brake caliper.  This could result in reduced or a complete loss of braking ability in both the front and rear brake systems as they are linked.  A loss of braking ability increases the risk of a crash or injury.

 

Genuine Scooters, the U.S. distributor of the GT150, has provided your dealer with the parts required to repair your scooter free of charge. Please contact your dealer to schedule the repair.

 

Do not drive your scooter until it has been repaired.  Please contact your roadside assistance provider, Driven Solutions, at 800-289-3556.  Roadside assistance coverage has been provided along with your warranty so the tow will be free of charge.

 

If you no longer own the scooter, please forward the new owner information to Genuine Scooters at recall@genuinescooters.com or fax it to (773) 433-1143.

 

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.

 

If you have additional questions, please email recall@genuinescooters.com or contact Jim Kolbe at jim@genuinescooters.com or (773) 433-1311.

 

If, after having attempted to take advantage of this recall you believe you have not been able to have your scooter remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC, 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this safety recall may cause but your safety is our first concern.

 

Genuine Scooters, LLC

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
GENUINE SCOOTER	ROYAL ALLOY	2020

 

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4 Associated Documents

Defect Notice 573 Report

RCLRPT-20V010-9981.PDF 214.328KB

 

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Recall Acknowledgement

RCAK-20V010-9400.pdf 245.486KB

 

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Renotification Notice

RCRN-20V010-8375.pdf 126.925KB

 

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Remedy Instructions and TSB

RCRIT-20V010-3314.pdf 186.625KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V010&docType=RCL

 

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