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December 4, 2019 NHTSA CAMPAIGN NUMBER: 19V863000
Power Steering Cooler Hose May Detach
A power steering fluid leak may cause a loss of vehicle control, or a hazard to following traffic, increasing the risk of a crash. In addition, the fluid leak in the presence of an ignition source can increase the risk of a fire.
NHTSA Campaign Number: 19V863
Manufacturer Bentley Motors, Inc.
Components STEERING
Potential Number of Units Affected 229
Summary
Bentley Motors, Inc. (Bentley) is recalling certain 2017-2018 Continental Supersports vehicles. The Power Assisted Steering (PAS) cooler pipe may be the incorrect size, allowing the cooler hose to detach and leak power steering fluid.
Remedy
Bentley will notify the owners, and dealers will replace the PAS cooler pipe, free of charge. The recall began January 7, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE19/27.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Field campaign
| Topic | Power Assisted Steering – Pipe Union – Incorrect Dimensions (RE19/27) |
| Market area | Bentley: worldwide (2WBE),Hongkong-Macau (5HK) |
| Brand | Bentley |
| Transaction No. | 2057135/1 |
| Campaign number | RB41 |
| Note | |
| Type | Recall Campaign |
| US code |
Vehicle data
Supersport – Supersport Convertible – Continental 24
Sales types
| Type | MY | Brand | Designation | Engine code | Gearbox code | Final drive code |
| 3935AB | 2017 | E | * | * | * | |
| 3935AB | 2018 | E | * | * | * | |
| 3945AB | 2017 | E | * | * | * | |
| 3945AB | 2018 | E | * | * | * |
Documents
Document name
master.xml
| Recall Campaign RB41 | Transaction No.: 2057135/1 |
| Power Assisted Steering – Pipe Union – Incorrect Dimensions (RE19/27) | Release date: 02-Dec-2019 |
Notes
Repair instructions
Technical background
Two Power Assisted Steering (PAS) cooler stub pipes have been manufactured incorrectly. The fitting shape and dimension may not provide a robust mechanical seal, the associated hoses could therefore leak PAS fluid.
Remedy
PAS cooler stub pipes with correct fitting shape and dimensions to be installed.
Customer notification
Keepers of affected vehicles will be notified in writing by the Bentley retailer.
Please ensure that all affected vehicles are checked and repaired during the next workshop visit, make a note of the required Recall Campaign on the workshop order before it is signed by the customer.
If it is omitted to perform the work required for the Recall Campaign during a workshop visit, the customer should be notified immediately.
You should also pass on this information to your new and used car sales departments so that affected vehicles are checked and if necessary repaired immediately.
Warranty accounting instructions
| Warranty Type | 710 or 790 |
| Labour Operation Code | 48 92 41 00 (Use 48 92 41 99 until 06/02/2020) |
| Damage Service Number | RB 41 |
| Damage Code | 00 99 |
| Time | 120 Time units |
| Criteria ID | 01 |
Genuine parts
Genuine replacement parts should be ordered from Bentley Motors Limited, Crewe or through your regional Bentley parts distribution centre.
Parts supply
| Part Number | Description | Quantity |
| 3W0.422.890 | Pipe Union – Lower | 1 |
| 3W0.422.890A | Pipe Union – Upper | 1 |
| N102.018.01 | Clamp | 2 |
| N907.371.05 | Oval hexagon socket head – screw | 1 |
Parts despatch control
.
Questions and answers
What is the specific issue with the affected vehicles?
During manufacture at the supplier, an error was made which resulted in the stub pipes having a reduced swage diameter. As a consequence, it is possible for the PAS cooler hose to become detached from the stub pipe.
Why are new stub pipes required?
The new stub pipes will have a dimensionally correct swage. This ensures the PAS hoses are secured correctly to the power steering cooler stub pipes.
What repercussions does the fault have?
Should the PAS hose detach, the vehicle will lose the hydraulic steering fluid, which could result in the loss of steering control. The hydraulic steering fluid leak increases the risk of a vehicle fire and of an accident to following traffic. No customer accidents have been reported relating to this issue.
Which vehicles are affected?
Bentley Continental Supersports, Continental Supersports Convertible and Continental 24 models built between October 2016 and January 2018.
Are all models affected by the fault?
No, this campaign only affects second generation Supersports, Supersports Convertible and Continental 24 vehicles with 710PS W12 engines.
Can customers continue to drive the cars?
We encourage customers to arrange an appointment with their retailer as soon as possible.
What is the fix?
Bentley authorised retailers will replace the incorrect stub pipes with dimensionally correct parts. This will take approximately one hour.
Do I have to make an appointment?
Yes that’s important. Please contact your retailer immediately.
Technical background
Two Power Assisted Steering (PAS) cooler stub pipes have been manufactured incorrectly. The fitting shape and dimension may not provide a robust mechanical seal, the associated hoses could therefore leak PAS fluid.
Check
If the vehicle is not already listed as repaired in the “Repair history” (ElsaPro) check for the presence of a red Campaign completion mark to the forward edge of the intake manifold, see the Identification section of this document – Figure 4.
Genuine parts
Genuine replacement parts should be ordered from Bentley Motors Limited, Crewe or through your regional Bentley parts distribution centre.
Work
Remove the radiator shell – refer to – Repair Group 66 – Exterior equipment – Radiator shell – Radiator shell – To remove and fit.
Remove the PAS fluid cooler – refer to – Repair Group 48 – Steering – Power steering cooler – To remove and fit.
Remove and discard the socket head screw “A” (N907.371.05) from the PAS fluid cooler, remove securing bracket “B”, note the position and orientation of the retaining bracket and stub pipes prior to removal – figure 1.
Figure 1
Remove and discard the two PAS cooler stub pipes, the stub pipes should be withdrawn from the PAS cooler body – figure 2.
Note – Take care not to damage the cooler matrix.
Figure 2
Noting the original stub pipe position and orientation fit new PAS fluid cooler stub pipes 3W0.422.890 – Pipe union lower and 3W0.422.890A –
Pipe union upper, lubricate the o-rings fitted to the stub pipes with new Pentosin hydraulic fluid (Pentosin CHF 11S) when fitting – figure 3
Figure 3
Refit the retaining bracket “B” to the PAS fluid cooler using new socket head screw “A” (N907.371.05) (5 Nm) – figure 1.
Refit the PAS cooler – refer to – Repair Group 48 – Steering – Power steering cooler – To remove and fit IMPORTANT: Please also refer to the onward manual PAS bleed instructions
Caution
The PAS pump must never be run dry or with a hydraulic oil reservoir below the minimum level. The power steering pump will be permanently damaged should the engine be run with low or no hydraulic oil in the PAS system
To bleed manually
- Raise the vehicle until the front wheels are off the ground – Refer to “Raising the Vehicle”
- With the engine switched off, turn the steering wheel from lock to lock
- Check the hydraulic oil level and top-up if necessary – Refer to Power steering oil level – To check
- Repeat operations 2 and 3 until the oil level in the reservoir does not change
- Lower the vehicle
- Turn the engine over briefly and check the hydraulic oil level and top up as necessary – Repeat until the oil level in the reservoir does not change
- Start the engine and turn the steering wheel from lock to lock 10 times
- Check the hydraulic oil level and top up if necessary – Refer to Power steering oil level – To check
NOTE: Any remaining air in the power steering system will dissipate when driving over the next 10 to 20 km Identification
Red Campaign completion mark to the forward edge of the intake manifold – figure 4.
Figure 4
Repair instructions Notes
IMPORTANT SAFETY RECALL
Customer Letter
«Env_Sal»
«Addr_1»
«Addr_2»
«Addr_3»
This notice applies to your vehicle,
Vehicle Identification Number (VIN): <<VIN>>
Model Year/Model: <<MODELYEAR MODEL>>
NHTSA: 19V863
Dear «Env_Sal»
RE: SAFETY RECALL – DETACHED POWER ASSISTED STEERING (PAS) COOLER HOSE
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2018 model year Bentley vehicles. Our records show that you are the owner of one of these vehicles.
| What is the issue? | The Power Assisted Steering (PAS) cooler hose could detach and cause a loss of hydraulic steering fluid. This can cause a loss of vehicle steering and lead to a crash, increase the risk of a fire, and make the roadway hazardous for traffic following behind the vehicle. |
| What will we do? | Your authorized Bentley dealer will replace the PAS cooler pipes. This work will take about two hours to complete and will be performed for you free of charge. |
| What should you do? | Please telephone your authorized Bentley dealer without delay to schedule a repair appointment. Your dealer has all the necessary parts and instructions to perform this important safety repair to your satisfaction. |
| Lease vehicles | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. |
| Can we assist you further? | If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923.
In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. If you have already incurred “out of pocket” expenses relating to the issue described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your request. We would like you to know that we sincerely appreciate your continued support of our cars. I do apologize for the fact that we have to ask you to allow us to recall your car for this modification. |
Yours Sincerely,
Stephen Worrall Director, Aftersales
SEOCONTENT-START
Bentley Motors, Inc.
Customer Campaign Reimbursement Claim Form
Customer Campaign Reimbursement Claim Procedure
Please follow the instructions on the Claim form provided on the reverse side to file a claim for reimbursement. If you have any questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form.
• Requests for reimbursement may include parts, labor, fees and taxes.
• Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Bentley dealer.
• Your claim will be acted upon within 60 days of receipt.
• If your claim is approved, you will receive a check from Bentley.
• If your claim is denied, you will be contacted by Bentley with the reason(s) for the denial.
• If your claim is incomplete, you will be contacted by Bentley identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Thank you for your continued support of our cars.
Bentley Motors, Inc.
Customer Campaign Reimbursement Claim Form
Customer Campaign Reimbursement Claim Form
THIS SECTION TO BE COMPLETED BY CUSTOMER
Campaign Code (as indicated on the customer letter): ____________________________________________
Date Claim Submitted: ___________________________________________________________________
Vehicle Identification Number (VIN): _________________________________________________________
Mileage at Time of Repair: _________________________________________________________________
Date of Repair: _________________________________________________________________________
Customer Name (please print): _____________________________________________________________
Street Address or P.O. Box Number: ________________________________________________________
City: __________________________ State: ____________________ ZIP Code: ____________________
Daytime Telephone Number (including Area Code): _____________________________________________
Evening Telephone Number (including Area Code): ______________________________________________
Amount of Reimbursement Requested: _______________________________________________________
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS CLAIM FORM:
Original receipts, invoices and/or repair orders relating to this campaign that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who performed it.
• The total cost of the repair expense that is being claimed.
• Payment (cancelled check, bank statement, etc.) for the repair in question and the date of payment.
My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this action.
Claimant’s Signature ______________________________________________________________
Please send this claim form and required documents to:
BENTLEY MOTORS, INC.
Attn: Customer Campaign Reimbursement
2200 Ferdinand Porsche Drive
Herndon, VA 20171
All customer campaign reimbursement questions should be directed to the following number: 1 800 777 6923
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| BENTLEY | CONTINENTAL | 2017-2018 |
8 Associated Documents
Owner Notification Letter(Part 577)
RCONL-19V863-3846.pdf 44.922KB
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Manufacturer Reimbursement Plan
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Remedy Instructions and TSB
RCRIT-19V863-2988.pdf 421.861KB
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Recall Quarterly Report #1
RCLQRT-19V863-4735.pdf 211.135KB
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Recall Acknowledgement
RCAK-19V863-4217.pdf 292.064KB
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Defect Notice 573 Report
RCLRPT-19V863-7461.PDF 212.988KB
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Remedy Instructions and TSB
RCRIT-19V863-5407.pdf 421.851KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-19V863-1786.PDF 211.322KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V863&docType=RCL
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- Package Dimensions: 23.2 H x 6.9 L x 11.2 W (centimetres)
- Package Weight: 0.9 kilograms
- Country of Origin : United States
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