M1506: Recall 0175 – 2019-2020 Harley-Davidson Trike – Traction Control

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November 22, 2019 NHTSA CAMPAIGN NUMBER: 19V843000

Unintended Activation of One Rear Brake

Unintended activation of one rear brake could lead to an unexpected change in vehicle direction which may increase the risk of a crash.

 

NHTSA Campaign Number: 19V843

Manufacturer Harley-Davidson Motor Company

Components TRACTION CONTROL SYSTEM

Potential Number of Units Affected 12,624

 

Summary

Harley-Davidson Motor Company (Harley-Davidson) is recalling certain 2019-2020 FLHTCUTG, and FLRT Trike motorcycles. The Trike Traction Control System software may respond incorrectly to a faulty rear wheel speed signal by activating one of the rear brakes.

 

Remedy

Harley-Davidson has notified owners, and dealers will update the traction control system software, free of charge. The recall began December 2, 2019. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson’s number for this recall is 0175.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Harley-Davidson Recalls

 


SERVICE BULLETIN

 

M1506:

2020-02-03

RECALL 0175 – 2019-2020 TRIKE – TRACTION CONTROL

 

Reason for Revision

Refer to Table 1.

Table 1. Document History

Date Revision Description
2020-02-03 DT II (Digital Technician II) update
* Updated Required Dealer Action
* Added Figure 1
2019-11-22 Initial release

 

Purpose for Service Bulletin

To inform dealers of a safety recall for 2019-2020 Trikes with traction control, refer to Table 2. The Trike may respond incorrectly to a faulty rear WSS (Wheel Speed Sensor) signal by activating one of the rear brakes. Unintended activation of one rear brake could lead to an unexpected change in the vehicle direction which may increase the risk of a crash.

 

Motorcycles Affected

Trikes built between March 12, 2018 and November 05, 2019. Refer to Table 2.

Table 2. Trike – Years and Models

Year Model
2019 – 2020 FLHTCUTG, FLRT, FLHTCUTGSE

 

Markets Affected

All markets are affected.

 

Required Dealer Action

  1. Verify that vehicle is part of recall 0175.
    1. H-Dnet.com > FAVORITES > MY TOOLBOX > Vehicle Information. Then enter the VIN (Vehicle Identification Number) of the vehicle in question.
  2. Connect a battery charger to vehicle, equivalent to:

Special Tool: GLOBAL 5 AMP BATTERY CHARGER (66000041)

  1. Turn vehicle ON.
    1. Keyed Vehicle: Turn ignition switch ON.
    2. Keyless Vehicle: With fob present, switch RUN/STOP switch to RUN.
  2. Connect DT II to vehicle.

Special Tool: DIGITAL TECHNICIAN II (HD-48650)

  1. Upload vehicle information.
    1. See Figure 1. Click Vehicle/TechLink II Selection (1).
    2. Upload vehicle information.
    3. Click Okay (22).
  2. Click Reflash (8).
  3. Verify software number.
    1. If the software current and the available numbers are different, update is needed. Go to Step 8. Refer to Table 3.
    2. If the software current and the available numbers are the same the update has been completed. Stop Recall. Refer to Table 4.
  4. Proceed to update.
    1. Click ABS.
    2. Click Okay.
  5. Click on update.
    1. Click 40800140_Recall Trike ABS Calibration
    2. Click Okay.

 

NOTE

ABS (Anti-lock Braking System) Service procedure is not needed after a reflash, the hydraulic system was not opened to perform reflash.

 

    1. Follow the direction screens in DT II.

 

  1. Verify software update installation.
    1. Click Reflash (8).
    2. Verify software current and the available numbers are the same. Refer to Table 4.
  2. Clear all DTCs (Diagnostic Trouble Codes).

 

Table 3. Before Software Reflash Values

Module

Present

Current Calibration Available

Calibration

ABS Calibration: 40800140 40800140
Software: 40800139DEV1 40800139A

 

Table 4. After Software Reflash Values

Module

Present

Current Calibration Available

Calibration

ABS Calibration: 40800140 40800140
Software: 40800139A 40800139A

 

Credit Procedure

NOTE

Enter bulletin number into comment section of claim.

 

Credit Procedure: H-Dnet and Talon Warranty Claim System Users

For each vehicle involved in the recall (involvement of the VIN has been verified on H-Dnet.com ) submit a recall claim per Table 5.

Table 5. H-Dnet and Talon Warranty Claim System

ITEM DATA
Claim Type SRC
Problem Part Number 41100093
Quantity Leave Blank
Primary Labor Code 2706
Time 0.2 h
Customer Concern Code 0175
Condition Code 9981

 

Upon submission of the properly completed claim, dealers are credited 0.2 h of labor time for performing the procedure, plus appropriate administrative time. Submit campaign events on their own warranty claim. Do not mix claims with other warranty events.

 

Credit Procedure: GDP/SAP System Users

For each vehicle involved in the recall (involvement of the VIN has been verified on H-Dnet.com ) submit a recall claim per Table 6.

Table 6. GDP/SAP System

ITEM DATA
Claim Type Recall Claim
Fix ID-Found in Recall Number C
Problem Part Number 41100093
Customer Concern Code 0175
Condition Code 9981

 

Upon submission of the properly completed claim, dealers are credited 0.2 h of labor time for performing the procedure, plus appropriate administrative time. Submit campaign events on their own warranty claim. Do not mix claims with other warranty events.

 


IMPORTANT RECALL INFORMATION

Safety Recall Campaign 0175 – Trike Traction Control

HIGHLIGHTS

  • Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle safety exists on certain model year 2019 and 2020 Trike models (FLHTCUTG, FLRT, FLHTCUTGSE) built between 3/12/18 and 11/5/19 in the U.S.
  • Electro-hydraulic control unit (EHCU) software on affected motorcycles may respond incorrectly to a faulty rear wheel speed signal by activating one of the rear brakes. Unintended activation of one rear brake could lead to an unexpected change in vehicle direction, which may increase the risk of a crash.
  • For motorcycles in the recall population, review and complete actions described below prior to each ride until the required recall service is complete.

 

KEY DATES

  • Week of 11/25/19: Digital Technician 2 software update available for dealers to download.
  • Week of 11/25/19: Service Bulletin posts
  • Week of 11/25/19: Owner notification letters begin mailing

 

CONTACT 

  • U.S. dealers: Call 800-664-7762 and select the appropriate prompts
  • International dealers: Contact their regional office

 

November 25, 2019

Worldwide Dealers:

Harley-Davidson has learned that the Trike Traction Control System software used on model year 2019 and 2020 Trike models (FLHTCUTG, FLRT, FLHTCUTGSE) built between 3/12/18 and 11/5/19 may respond incorrectly to a faulty rear wheel speed signal by activating one of the rear brakes. Unintended activation of one rear brake could lead to an unexpected change in vehicle direction which may increase the risk of a crash.

We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall (Campaign 0175) all affected motorcycles. The remedy is to first confirm that the motorcycles are covered by this recall. If covered, perform the recommended service per the service bulletin using the software download. A service bulletin (M1506) outlining the repair and credit procedures will be posted prior to the software release; reference the bulletin for additional information.

In the interest of our mutual customers’ safety, and as required by federal law, you may sell but not deliver any motorcycles until the remedy is complete. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “0175” Campaign to view the VIN list.

In accordance with federal regulations administered by NHTSA and other appropriate market- specific government agencies, Harley-Davidson Motor Company, Inc. or authorized HarleyDavidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service.

The owner letter will include the following direction, which should also be followed by all dealership personnel operating affected motorcycles:

IMPORTANT:  Should you choose to ride your motorcycle before this safety recall service has been completed, to reduce the risk associated with this condition, we recommend that you disable traction control on your motorcycle BEFORE each ride per the following procedure:

  1. Start motorcycle, but do not begin moving. (Note: The (TC) icon in the tachometer will be flashing.)
  2. Press and hold the (TC) button on the left hand control until the (TC) icon remains illuminated (solid) in the tachometer.
  3. Do not touch the (TC) button during vehicle operation.
  4. Since the system resets with every ignition switch cycle, this procedure needs to be performed at the beginning of every ride until the safety recall service has been completed.

NOTE: While the Traction Control function will be disabled, this does not affect other functions of the Reflex Defensive Rider System (RDRS). Reflex-Linked Brakes with Cornering-Enhanced ABS and Drag Torque Slip Control systems will remain operational.

 

Sincerely,
Harley-Davidson Motor Company, Inc.
0175

For: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager

Sent to: All Dealers (Worldwide, except Brazil and Caribbean markets)


IMPORTANT SAFETY RECALL

Owner Notification

This notice applies to your vehicle, VIN # 1HD1MAF1XKB

Decembert 3, 2019
Harley-Davidson Recall No. 0175
NHTSA Recall No. 19V843

 

Dear Harley-Davidson® Motorcycle Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle safety exists on certain model year 2019 – 2020 Trike models (FLHTCUTG, FLRT, FLHTCUTGSE). We are notifying you because our records indicate that you may own one of these motorcycles.

 

What is the Issue?

The electro-hydraulic control unit (EHCU) software on affected motorcycles may respond incorrectly to a faulty rear wheel speed signal by activating one of the rear brakes.  Unintended activation of one rear brake could lead to an unexpected change in vehicle direction which may increase the risk of a crash.

 

What Should You Do?

Revised software to address this condition will be available the week of November 25. Please contact your Harley-Davidson dealer to schedule an appointment to have the repair performed  at no cost to you. The repair will take less than one hour to perform. However, due to scheduling, the dealer may require your motorcycle for a longer period of time. To verify that the service has been completed, your dealer will ask you to sign a recall claim.

IMPORTANT:  Should you choose to ride your motorcycle before this safety recall service has been completed, to reduce the risk associated with this condition, we recommend that you disable traction control on your motorcycle BEFORE each ride per the following procedure:

  1. Start motorcycle, but do not begin moving. (Note: the (TC) icon in the tachometer will be flashing.)
  2. Press and hold the (TC) button on the left hand control until the (TC) icon remains illuminated (solid) in the tachometer.  This reflects that traction control is
  3. Do not touch the (TC) button during vehicle operation.
  4. Since the system resets with every ignition switch cycle, this procedure needs to be performed at the beginning of every ride until the safety recall service has been completed.

NOTE: While the Traction Control function will be disabled, this does not affect other functions of the Reflex Defensive Rider System (RDRS). Reflex-Linked Brakes with Cornering-Enhanced ABS and Drag Torque Slip Control systems will remain operational.

If you have sold your motorcycle and have an address for the current owner, it is important that you forward this notice to the new owner. Alternatively, you may contact us at the Harley- Davidson phone numbers listed below and provide us with the new contact information so that we may notify the new owner of this recall. Also, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

What If You Have Additional Questions or Concerns?

For more information, or if you take your motorcycle to your dealer on a mutually agreed upon date and they are unable to perform the required service to your satisfaction, please contact Harley-Davidson Motor Company, Inc. for immediate assistance at 1-800-258-2464 in the U.S. or 1-414-343-4056 world-wide.

If you are still having difficulty getting your vehicle serviced in a reasonable time, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this may cause you, but we are initiating this action in the interest of your personal safety and satisfaction with our products. Thank you for your cooperation.

Sincerely,

Harley-Davidson Motor Company, Inc. Recall 0175

 


Harley-Davidson Motor Company
H-D Recall 0175
NHTSA Recall No. 19VXXX
Trike Traction Control System November 22, 2019

 

Chronology

10/5/18 – H-D’s Service organization documented a Service Request involving a customer report that the traction control system on a 2019 Trike FLHTCUTG activated unexpectedly, causing the vehicle to veer off the intended course and crash (with injuries).  (This vehicle was later inspected by H-D personnel, but no defects were found or pre-crash Traction Control fault codes indicated.)

10/30/18 – The TSC conducted a review of the Service Request and related information.

11/02/18 – An initial warranty/field service review was conducted on the traction control systems   One additional incident involving alleged unintended traction control activation was identified (with no crash or injuries). A malfunctioning wheel speed sensor was replaced, which appeared to resolve the issue.  At this point in time, it was understood per the supplier that a wheel speed sensor fault would disable the traction control system and prevent unintended activation.

1/9/19 – A follow up warranty/field service review identified a third incident of alleged unintended traction control activation (with no crash or injuries).  A malfunctioning wheel speed sensor was replaced.

1/14/19 – After review of all available information, the TSC completed its review and closed out the issue.

6/24/19 – Upon learning of a fourth incident (with no crash or injuries), the TSC re-opened its review of the issue.  This vehicle was inspected by H-D personnel and a bad wheel speed sensor pin connector was identified and replaced.  This inspection marked the first time that H-D learned that wheel speed sensor faults may result in unintended traction control activation.

6/24 – 10/24/19 – H-D Engineering and Bosch, the Traction Control System software supplier, conducted a joint investigation of the findings, ultimately leading to the re-creation of this type of incident.

10/24/19 – Based upon the information developed during its review, the TSC initiated a formal investigation, to include reviews with the system supplier Bosch.  A fifth potential incident related to this issue was identified (with no crash or injuries).

11/4/19 – The TSC concluded its investigation and escalated the issue to the Field Action Committee (FAC).

11/11/19 – The FAC reviewed this issue and escalated it to the Executive Decision Authority (EDA).

11/18/19 – The Executive Decision Authority (EDA) reviewed this topic and authorized a recall.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
HARLEY-DAVIDSON FLHTCUTG 2019-2020
HARLEY-DAVIDSON FLHTCUTGSE 2020
HARLEY-DAVIDSON FLRT 2019-2020

 


13 Associated Document

Remedy Instructions and TSB

RCRIT-19V843-4887.pdf 512.952KB

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Recall 573 Report – deleted Model FLHTCUTGSE

RCLRPT-19V843-5181.PDF 213.853KB

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Recall 573 Report – deleted Model FLHTCUTGSE

RCLRPT-19V843-1571.PDF 213.853KB

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Recall Quarterly Report

RCLQRT-19V843-7131.PDF 211.333KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V843-1144.PDF 211.25KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V843-6442.PDF 211.146KB

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Defect Notice 573 Report

RCLRPT-19V843-5899.PDF 213.834KB

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Remedy Instructions and TSB

RCRIT-19V843-5514.pdf 113.503KB

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Recall Acknowledgement

RCAK-19V843-3724.pdf 288.918KB

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Manufacturer Notices(to Dealers,etc) – Safety Recall Campaign 0175 – Trike Traction Control

RCMN-19V843-1027.pdf 46.575KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V843-2430.pdf 190.294KB

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Chronology

RMISC-19V843-5573.pdf 51.628KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V843-4071.PDF 211.448KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V843&docType=RCL

 


 

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  • 👍【Multifunctional Motorcycle Diagnostic Tool】MT500 PRO is an advanced motorcycle diagnostic tablet developed by ANCEL specifically for motorcycle enthusiasts. Bright 5" touchscreen & Android 5.1.1 OS & 8 Languages; Auto VIN & Scan; Online remote assistance and solve problems, One-click WIFI update; Full systems diagnosis for most popular motorcycle models; 30+ Resets like oil service reset, abs bleeding, etc.
  • ✅【Wider Motorcycle Coverage Than Others】 Compare with other similar motorcycle scan tool, MT500PRO added more popular motorcycle brands, it' not only compatible with Harley Yamaha Honda Indian Polaris BRP Victory diagnosis.Newly upgraded in 2023 with the addition of two more popular brands fit for Kawasaki Suzuki diagnosis. Plug and play, easy to use
  • ✅ [Manufacturer-level Diagnostic] MT500 PRO is a all-system motorcycle diagnostic tool. It can read and clear trouble codes and turn off the CEL when a check engine light comes on. Besides, it can also scan all the available electronic control modules of your motorcycle including Engine, ABS, TPMS, Suspensions, Ignition, EPS, Service system, Meter system, etc. to read/clear fault codes, and view live data.You can quickly and accurately find existing or potential problems, saving time and money
  • ✅ [Excluisive Advance Functions, Save Costs For You] MT500 PRO diagnostic tool with almost all daily maintenance services that necessary advanced functions for most motorcycle to meet the market trends and needs. Auto scan, auto VIN recognition, control module programming and coding, ECU setting, instrument coding, maintenance light reset, CO adjustment, idle speed adjustment, A/F value reset, ABS control unit setting etc. Help you solve all kinds of complex maintenance problems easily
  • ✅The ANCEL MT500PRO scanner diagnostic tool providing real-time data display for quick and accurate diagnostics. With its user-friendly touch screen interface, the Moto 100 OBD2 code reader allows for easy navigation and interpretation of the data streams. Whether you are a professional mechanic or a motorcycle enthusiast, this code reader is a valuable tool for troubleshooting and maintaining your motorcycle’s performance
Bestseller No. 9
ANCEL Motorcycle Diagnostic Scan Tool, MT500 Plus Motorcycle OBD2 Scanner Fits for BMW Honda Yamaha Ducati KTM Kawasaki Suzuki Triumph, Motorbike Code Reader with 30+Reset ABS Bleed Oil Light Service
  • 🔥【2022 MOST Worth Buying Motorcycle Diagnostic Tool】MT500 PLUS is an advanced motorcycle diagnostic tablet developed by ANCEL specifically for motorcycle enthusiasts.🥇Bright 5" touchscreen & Android 5.1.1 OS & 8 Languages;🥇Auto VIN & Scan;🥇Online remote assistance and solve problems, One-click WIFI update;🥇Full systems diagnosis for almost of all EU motorcycle models, such as BMW/Yamaha/KTM/Triumph/Ducati, etc.;🥇30+ Resets;✅1-Year Free Update (Value $200);✅9 extra adapter cables (Value $300)
  • 【Wider Coverage for Motorcycles】Most motorcycle scanners on the market are mainly fit for BMW. For the convenience of owners who own different motorcycles, we specially added DUCATI, KTM, TRIUMPH, YAMAHA, HONDA, SUZUKI, KAWASAKI. not only that, it also covers scooters, side-by-side motorcycles, snowmobiles, ATVs, etc. It is easy to plug and play. What's more, considering the different interfaces, it is specially equipped with 9 adapter cables (worth over $300), no need to spend extra money to buy
  • Fit for BMW/Yamaha/DUCATI/TRIUMPH】For BMW motorcycles, it supports serial C/F/G/H/K/R/S, year 1996 onward. For Yamaha motorcycles, it supports serial A/B/C/D/F/G/M/N/R/S/T/V/W/X/Y/Z, year 2003 onward. For DUCATI motorcycle, it supports serial 1/7/8/9/D/G/H/M/P/S/X, year 1998 onward. For TRIUMPH motorcycle, it supports serial A/B/D/R/S/T, year 1997 onward. Please confirm compatibility via email, message or Q&A before ordering
  • 【Manufacturer-level Diagnostic for Motorbike】MT500 PLUS supported do a dealer-level and comprehensive diagnosis for all electronics control modules of your motorcycles, including Engine, ABS, TPMS, Suspensions, Ignition, EPS, Traction control, Radio, LED headlight, Service system, Meter system. It can read and clear fault codes, allows you to easily diagnose engine problems and turn off the warning light. It makes your easily know the car situation and check the problems
  • 【30+ Special Service Functions】MT500 PLUS motorbike scan tool covers almost all commonly used resets, such as TPS reset, Oil Reset, ABS Brake Bleeding, EPB Service, ECU reset, instrument coding, CO adjustment, idle speed adjustment, A/F value reset, windshield adjustment, etc. Helping motorcycle users save money and time in maintenance or repair, at least $300/YEAR
SaleBestseller No. 10
MOTOPOWER MP69033 Car OBD2 Scanner Code Reader Engine Fault Scanner CAN Diagnostic Scan Tool for All OBD II Protocol Cars Since 1996, Yellow
  • Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
  • Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
  • LCD Display - Designed with a clear display LCD screen (128 x 64 pixels) - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
  • Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
  • ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.

Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API

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