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November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V841000
Unintended vehicle movement increases the risk of a crash.
NHTSA Campaign Number: 19V841
Manufacturer Navistar, Inc.
Components ENGINE
Potential Number of Units Affected 12,539
Summary
Navistar, Inc. (Navistar) is recalling certain 2019-2020 International MV and HV, 2018-2020 Workstar, and 2018-2019 Durastar vehicles equipped with feature codes 12VXT and 12VXU. With the parking brake applied and the automatic transmission in the ‘Drive’ or ‘Reverse’ position, when the stationary PTO switch is engaged by the operator, the engine RPM will ramp up and may overcome the parking brake’s ability to hold the vehicle.
Remedy
Navistar will notify owners, and dealers will update the Engine Control Module to enable the PTO neutral interlock, free of charge. The recall began January 16, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar’s number for this recall is 19518.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
JAN 16 2020
SERVICE PROCEDURE
19518
JANUARY, 2020
| SUBJECT: | SAFETY RECALL
Stationary PTO on certain International® HV™ and MV™ Series, DuraStar®, and WorkStar® models built 12 January 2017 thru 24 September 2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Preset, Two Speed Settings) |
DEFECT DESCRIPTION
On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine rpm could ramp up and may overcome parking brake hold capability resulting in possible vehicle movement. Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.
MODELS INVOLVED
This safety recall involves certain International® HV™, MV™ Series and DuraStar®, and WorkStar® models built 12 January 2017 thru 24 September 2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Preset, Two Speed Settings).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service Portals”‘ with Safety Recall 19518. Also complete any other open campaigns listed on the Service Portal at this time.
PARTS INFORMATION
| Part Number | Part Description | Quantity |
| N/A | EZ-Tech® | 1 |
| N/A | Cummins lnsite | 1 |
| NIA | Approved USB Communication Interface | 1 |
PSC550CC |
Battery Charger 55 Amp | 1 |
SERVICE PROCEDURE
WARNING! To prevent personal mJury and / or death, or damage to property, park vehicle on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to prevent the vehicle from moving in either direction.
WARNING! To prevent personal injury and/ or death, always wear safe eye protection when performing vehicle maintenance.
WARNING! To prevent personal injury and / or death, or property damage, park vehicle on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to prevent the vehicle from moving in either direction.
- Park vehicle on flat surface.
- Shift transmission to Park or Neutral and set parking brake.
- Turn vehicle ignition to Key OFF position.
- Install wheel chocks.
- Connect battery charger/ maintainer to vehicle battery.
- Connect EZ-Tech® to vehicle with approved USB communication interface.
- Turn vehicle ignition to Key ON, Engine OFF
- Connect to Cummins INSITE™.
Figure 1. PTO Parameters
- Features and Parameters button
- PTO menu
- Maximum Vehicle Speed value
- Parking Brake Interlock Type value
- Transmission Neutral Interlock value
- Select FEATURES AND PARAMETERS button (Figure 1, Item 1).
NOTE: Set PTO to ENABLE before modifying parameters.
- Scroll to PTO menu (Figure 1, Item 2).
- Set applicable PTO parameters:
-
- Maximum Vehicle Speed: 2 mph (3.2 km/h (Figure 1, Item 3).
- Parking Brake Interlock Type: ALL (Figure 1, Item 4).
- Transmission Neutral Interlock: ENABLE (Figure 1, Item 5).
Figure 2. Send to ECM
- Send to ECM button
- Select SEND TO ECM button (Figure 2, Item 1).
- After send is complete, turn ignition to Key OFF Wait 30 seconds before proceeding to next step.
- Turn ignition to Key ON, Engine OFF Verify parameter settings have been saved correctly.
- Disconnect EZ-Tech8 from vehicle.
- Turn ignition to Key OFF position.
- Remove battery charger / maintainer from vehicle battery.
- Remove wheel chocks.
END OF SERVICE PROCEDURE
LABOR INFORMATION
| Operation Number | Description | Time |
| A40-19518-1 | Reset Parameters | 0.5 hr |
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this campaign must be marked with a CTS-1075 Campaign Identification Label.
Complete the label and attach on a clean surface next to the vehicle identification number (VIN) plate.
ADMINISTRATIVE/ DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the normal manner, making reference to Safety Recall 19518.
Section 7 of the Warranty Policy and Procedures Manual contains further information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the “Other Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire, barrel of oil, or tube of silicone} should be prorated for the cost of the individual pieces / amount used during each repair.
UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle that is subject to a vehicle recall campaign must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after a tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within 60 days, the owner may be entitled to replacement with an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the owner, regardless of mileage, age of vehicle, or ownership, from this time forward.
Dealers should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each owner to repair his or her vehicle as soon as possible. However, consistent with the customer notification, dealers are expected to complete the repairs on the mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names and addresses to enable them to follow up with owners and have the vehicles corrected. Use of this listing must be limited to this campaign because the list may contain information obtained from state motor vehicle registration records, and the use of such motor vehicle registration data for purposes other than this campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the owner, regardless of mileage, age of vehicle, or ownership, from this time forward.
Dealers should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each owner to repair his or her vehicle as soon as possible. However, consistent with the customer notification, dealers are expected to complete the repairs on the mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names and addresses to enable them to follow up with owners and have the vehicles corrected. Use of this listing must be limited to this campaign because the list may contain information obtained from state motor vehicle registration records, and the use of such motor vehicle registration data for purposes other than this campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with respect to this important subject matter. If you have any questions or need further assistance, please contact the Regional Service Manager at your regional office.
NAVISTAR, INC.
IMPORTANT SAFETY RECALL 19518
NHTSA RECALL N0.19V-841
This notice applies to your vehicle identified on the enclosed card.
JANUARY 2020
Dear INTERNATIONAL Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Navistar has decided that a defect which relates to motor vehicle safety exists in certain 2018 and 2019 DuraStar® and WorkStar® model trucks and certain 2019 and 2020 HV® and MV® series trucks built 01/12/2017 thru 09/24/2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Pre-Set, Two Speed Settings).
REASON FOR THIS RECALL
On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible vehicle movement.
RISK TO MOTOR VEHICLE SAFETY
Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.
REASON FOR THIS RECALL
On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible vehicle movement.
RISK TO MOTOR VEHICLE SAFETY
Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.
DEFECT REMEDY
The repair will involve updating the parameters in the Engine Control Module that enables the PTO neutral inteock. Dealers have parts and instructions to repair your vehicle. The repair will be performed free of charge and take approximatlye 45 minute to complete.
ACTIONS YOU SHOULD TAKE
Navistar’s records indicate that you own a vehicleinvolvedin this campaign. The vehicle is identified on the enclosed card.
If you own this vehicle, please schedule an appointment with any INTERNATIONA® Ldealer to have your vehicle repaired. Find your nearest dealer by calling 1-800-448-7825 or by using the dealer locator at https://www.internationaltrucks.com.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee as soon as possible.
If you do not own this vehicle, pleasefill out and return mail the enclosed card so that you will not be contacted again about this campaign.
IF YOU NEED FURTHER ASSISTANCE
If you believe that Navistar has failed to remedy the defect without charge or within a reasonable time, please follow the procedure described in the Owner Assistance Guide seciton in your Owner’s Manual or call toll free 1-800-448-7825.
You may also submit a complaint to the AdministratorN, ational Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590; or cal the toll free Vehicle Safety Hotlineat 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safecrar.gov.
Navistar requests your prompt attention and patience regarding the correciton of this defect and apologizes for any inconvenienctheis may cause you.
Navistar, Inc.
IMPORTANTE CAMPANA DE REVISION DE SEGURIDAD 19518
CAMPANA DE REVISION REQUERIDA POR NHTSA N.0 19V-841
Este aviso se aplica a su vehiculo, identificado en la tarjeta adjunta.
ENERO 2020
Estimado cliente de INTERNATIONAL,
Esta notificaci6n es enviada a usted de acuerdo con las requiistos de la Ley Nacional de Transito y Seguridad de Vehiculos de Motor.
Navistarha decididoque existe un defecto relacionado con la seguridadde los vehiculos de motor en ciertos camiones DuraStar® y WorkStar® de 2018 y 2019 yenciertos camiones de las series HV® y MV® de 2019 y 2020 construidos entre el 01/12/2017 y el 09/24/2019 con el c6digo de caracteristica 12VXT (Control de velocidad del motor; Electr6inco, Estacionario, Velocidad variable) o 12VXU (Control de velocidad del motor para PTO; Electr6nico, preajuste estacionario, dos ajustes de velocidad).
MOTIVO PARA ESTA REVISION
En ciertos camiones equipados con una transmisi6n automatica, si la transmisi6n automatica todavia esta en posici6n de marcha o en marcha atras y el interruptor de la TDF estacionario esta conectado, las RPM del motor aumentaran y pueden superar la capacidad de retenci6n del freno de mano, lo que puede provocar el movimiento deJ vehiculo.
RIESGO PARA LA SEGURIDAD DE VEHICULOS DE MOTOR
El movimiento inesperado del camion puede aumentar el riesgo de un choque que resulte en dafios a la propiedad o lesiones personales.
ARREGLO DE DEFECTOS
La reparaci6n implicarala actualizaci6nde los parametros del modulo de control del motor que permite el bloqueo del neutro de la TDF. Los concesionairos tienen las piezas y las instruccionepsara reparar su vehiculo. La reparaci6n se realizara de forma gratuita y tomara aproximadamente 45 mlnutosen completarse.
ACCIONES QUE USTED DEBE TOMAR
Los registros de Navistar indican que usted es dueiio de un vehiculo involucradeon esta campai’ia. El vehiculo se identifica en la tarjeta adjunta.
Si usted es dueiio de este vehiculo, por favor, haga una cita con cualquier distribuidor INTERNATIONAL® para que reparen su vehicuto. Encuentre a su distribuidor mas cercano llamando al 1-800-448-7825 o mediante el locailzador de distribuidores en https://www.internationaltrucksc.om.
Si usted es el arrendador de este vehiculo, favor de enviar una copia de este aviso al arrendatario dentro de los siguientes diez dias, para cumpllr con las regulaciones federlaes.
Si usted no es dueiio de este vehiculo, por favor Ilene y devuelva por correo la tarjeta adjunta a fin de que no volvamosa ponernos en contacto con usted de nuevo acerca de esta campana.
SI USTED NECESITA MAS AYUDA
Si usted cree que Navistar no ha subsanado el defecto sin cargo o dentro de un plazo razonable, por favor, siga el proceidmiento descrito en la secci6n Guia de Asistencia Propietario en el Manual del Propietario o al numero gratuito 1-800-448-7825 llamada.
Tambien puede presentar una queja al Administrador, National HighwayTraffic Safety Administration, 1200 New Jersey Ave, SE, Washingto,nDC 20590; o Hamar a la linea gratuita Vehicle Safety Hotlineal 1-888-327-4236 (TTY: 1-800- 424-9153;)o ir a http://www.safercar.gov.
Navistar sollcitasu pronta atenci6n y su paciencia en cuanto a la correcci6n de este defecto y se disculpa por cualquier inconveniente que esto pueda causarle.
Navistar, Inc.
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| INTERNATIONAL | DURASTAR | 2018-2019 |
| INTERNATIONAL | HV | 2019-2020 |
| INTERNATIONAL | MV | 2019-2020 |
| INTERNATIONAL | WORKSTAR | 2018-2020 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-19V841-6879.PDF 216.065KB
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Recall Acknowledgement
RCAK-19V841-2148.pdf 244.872KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-19V841-7804.PDF 211.123KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-19V841-0319.PDF 211.223KB
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Owner Notification Letter(Part 577)
RCONL-19V841-5929.pdf 43.623KB
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Owner Notification Letter(Part 577)
RCONL-19V841-4582.pdf 80.407KB
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Remedy Instructions and TSB
RCRIT-19V841-8765.pdf 187.534KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-19V841-8488.PDF 211.311KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V841&docType=RCL
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4
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Nexiq Blue-Link Mini Product Number NQ126015 Nexiq Blue Link Mini™ Vehicle Communication Interface |
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NEXIQ Technologies 124032 USB-Link 2 Connector |
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Dearborn DPA5 Pro Universal RP1210 Protocol Adapter |
Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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- 🔎【Comprehensive Full Systems Diagnostic Tool For Truck】Launch Heavy Duty Truck Diagnostic Tool offers OE-Level diagnosis for all systems of heavy truck/Pickups/Bus/Van in compliance with OBD-II Communication Modes 1-10 and J1587, J1708 and J1939 protocols,Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more.
- 🔥【All OBD/EOBD Diagnosis】This truck scanner diagnostic tool supports both most 12V and 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. Our truck scan tool can read codes, erase codes, I/M Readiness, Live data, EVAP Test. . . etc for obd2/eobd cars. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair.
- 🚚【Wide Truck Applications】Heavy duty truck scan tool covers almost J1587, J1708 and J1939 protocols heavy duty trucks and OBD II vehicles. Such as Cummins, Paccar, Detroit, Perkins, International, Peterbilt, Allison, Eaton, Ford duty trucks and so on, Covers class 4 (14,001 lbs) through class 8 (33,000 lbs and over) heavy duty trucks. One that meets all the requirements! NOTE:Compatibility will vary on vehicles model and year, please send V-IN to check the compatibility before purchase.
- 💡【Friendly Design, Easy of Use】This heavy duty diagnostic scan tool is plug and play, simple and convenient, The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
- ✨【3 YEARS WARRANTY & FREE LIFETIME UPDATES】The diesel truck scanner is exclusively designed for US truck. it's come With a full service functions and full systems and provides 24/7 technical support, 3 years warranty, 90-days free return for refund or replacement. This diesel scan tool is suitable for auto repair shops and technicians.No subscription fee and free lifetime updates.
- Powerful and Cost-Effective - An essential heavy duty truck scanner designed for heavy duty truck owner-operators and small commercial fleets. With the Diesel Decoder, just plug the diesel scan tool into the diagnostic port and pair with the free smartphone app to access in-depth HD diagnostic information.
- Swift and Adaptable - This heavy duty truck scanner recognizes both diagnostic trouble codes (DTCs) and brand-specific error codes for prevalent heavy-duty truck brands in North America, such as Freightliner, Peterbilt, Mack, Kenworth, Volvo, Western Star, among others and give the ability to perform DPF regens on select model years of Cummins, International, Detroit, Isuzu, Paccar, Mercedes, Hino and Mack/Volvo.
- Instant Repair Help - The diesel scan tool seamlessly connects to the Diesel Laptops comprehensive Diesel Repair Platform library so you can immediately start diagnosing and repairing any problems and get back on the road as soon as possible.
- Continuous Enhancement - Benefit from direct feature additions and updates via the app, our heavy duty truck scanner will continue to have functionality added over time. This removes the hassle of lengthy update processes and the financial strain of renewing costly diagnostic gear.
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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