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November 1, 2019 NHTSA CAMPAIGN NUMBER: 19V786000
Seat Backs may Collapse/FMVSS 202 & 207
Improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA Campaign Number: 19V786
Manufacturer Thor Motor Coach
Components SEATS
Potential Number of Units Affected 229
Summary
Thor Motor Coach (TMC) is recalling certain 2019-2020 Magnitude and Omni motorhomes. The seat recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, “Head Restraints” and 207, “Seating Systems.”
Remedy
Ford has notified TMC owners, and Ford dealers will inspect the seat structures and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332 or TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000178.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
October 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 19C07 / NHTSA Recall 19V-633
2019 F-550 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202a for Head Restraints and FMVSS 207 for Seating Systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, one or more of the seatbacks may have an improperly assembled recliner mechanism. |
| What is the risk? | A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in the event of a crash, increasing the risk of injury. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect the seat backs and replace it if necessary free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19C07. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-633. |
Thank you for your attention to this important matter.
Ford Customer Service Division
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR | MAGNITUDE | 2019-2020 |
| THOR | OMNI | 2019-2020 |
4 Associated Documents
ISSUED Owner Notification Letter(Part 577)- Ford Notification to Owners
RCONL-19V786-5200.pdf 140.545KB
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Recall Acknowledgement
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Non-Compliance Notice 573 Report
RCLRPT-19V786-5797.PDF 215.084KB
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Manufacturer Notices(to Dealers,etc) – Ford Notification to Dealers
RCMN-19V786-4454.pdf 140.545KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V786&docType=RCL
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