SR19-42 – Missing Potentiometer Component – 2020 Prevost X3-45 & H3-45

October 29, 2019 NHTSA CAMPAIGN NUMBER: 19V777000

Missing Potentiometer Component

During night time vehicle operation, highest level of dash brightness may reduce the driver’s visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V777

Manufacturer Prevost Cars, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 110

 

Summary

Prevost Cars, Inc. (Prevost) is recalling certain 2020 X3-45 VIP, X3-45 VIP Entertainer, X3-45 Passenger, H3-45 VIP, and H3-45 Passenger coaches. Due to a missing component, the driver may not be able to adjust the brightness of the dash illumination for the controls and indicators, allowing only the highest level of brightness. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Controls and Displays.”

 

Remedy

Prevost will notify owners, and dealers will install the missing potentiometer component and required wiring to adjust the brightness of the dash’s illumination, free of charge. The recall began November 28, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR19-42.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Prevost Technical Publications


SAFETY
RECALL

SR19-42

 

DATE : November 2019
SECTION : 06 ELECTRICAL
SUBJECT: POTENTIOMETER INSTALLATION

First Release

11-28-2019

 

APPLICATION

NOTICE TO SERVICE CENTERS

Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website.

Model VIN
H3-45 coaches  Model Year: 2020          From 2PCH33497LC7  up to 2PCH33498LC  incl.
H3-45 VIP motorhomes  Model Year: 2020 From 2PCVS3493LC  up to 2PCV3349XLC7 incl.
X3-45 coaches  Model Year: 2019 – 2020 From 2PCG33494KC up to 2PCG33496LC  incl.
X3-45 VIP commercial use  Model Year: 2019 – 2020 From 2PCCS3499KC up to 2PCCS3496LC7 incl.
This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned.

 

DESCRIPTION

On vehicles affected by this recall, the dashboard potentiometer (controlling the dash illumination intensity) may not have been factory installed.

 

MATERIAL

Order kit # SR19-42, which includes the following parts:

Part No. Description Qty
563915 KNOB POTENTIOMETER OHMITE 1
563881 POTENTIOMETER OHMITE 25OHMS 25W 1
562291 TERMINAL,RECEP,ST,22-18,1/4,N-INS 1
562499 SHRINK .250in .125in CLEAR -55C, +135C 1in

 

NOTE
Material can be obtained through regular channels.

 

PROCEDURE

DANGER
Park vehicle safely, apply parking brake, stop engine.  Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position.

Lock out & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy.

 

NOTE
Confirm that the dashboard potentiometer is missing and proceed with the following steps.

 

1. Remove the rubber cap installed over the potentiometer opening in the dashboard.

 

2. Remove the dashboard cover.

 

3. Under the dash, unscrew and move away (do not disconnect) the AE55 I/O-EA module installed over the potentiometer area.

 

4. Find the potentiometer wires Pot1 (yellow) & A55J1.1 (orange) and remove the jumper wire connecting them together.

 

5. Replace the Pot1 terminal.

 

− Cut the Pot1 wire factory terminal and splice the wire end.

− Install (crimp) the supplied smaller 562291 terminal to the spliced end of the Pot1 wire.

 

− Install the supplied 562499 shrink tubing over the new connector (metal/spade part of the connector must be entirely covered).

 

6. H3-45 VIP and X3-45 VIP Commercial use vehicles:

− Enlarge the potentiometer opening to 10mm (3/8in) using a regular drill bit.

 

H3-45 & X3-45 Coaches:

Enlarge & offset 3.5mm (9/64in) to the left the potentiometer opening using either, a 10mm (3/8in) die grinder bit, a stepped bit or a round file.

 

NOTE

H3-45 & X3-45 vehicles: If present, remove the dash switch next to the potentiometer opening.

 

7. Connect the supplied 563881 potentiometer (once installed, tab connectors will point down).

− Remove & discard the potentiometer locating tab (reinstall the lock nut).

 

− Connect the Pot1 wire (smaller terminal) to the potentiometer center tab (carefully bent the center tab 45deg).

 

− Connect the A55J1.1 wire to the lower right tab (viewed from front, knob side as shown).

 

8. Install the potentiometer on the vehicle dashboard.

 

− Insert the potentiometer in the dash opening (connectors pointing down).

 

− Secure the potentiometer to the dash using the supplied locknut.

 

H3-45 & X3-45 coaches: Reinsert & reconnect the rocker switch next to the potentiometer & check for correct clearance.

 

IMPORTANT

There must be at least a 1.5mm (1/16in) gap between the rocker switch and the potentiometer body.

 

− Install the potentiometer knob (secure with the small locknut on the side of the knob).

 

− Connect the vehicle power & turn the lights on to validate that the potentiometer is working properly.

− Make sure that there is sufficient obscurity inside the driving area and watch for a dimming effect on the panel switches, radio & cluster display.

− Make sure that the knob pointer travel is correct (pointer is at the lower left at the low setting and lower right at the max setting).

− Reinstall the AE55 I/O-EA module and the dash cover.

 

PARTS DISPOSITION

Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)

 

WARRANTY

This modification is covered by Prevost’s normal warranty.  We will reimburse you the parts and one hour (1.0) of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type:  “Bulletin/Recall” and select ‘’Safety Recall SR19-42 “.

Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301.

 

OTHER 

VBC Bulletin N/A
Fail Code 06.07
Defect Code 09
Syst.Cond R
Causal Part 562845

 

Access all our Service Bulletins on https://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone.

E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by email.

 


IMPORTANT SAFETY RECALL
NHTSA RECALL #19V-777
November 2019

 

«customer»
«add» «po»
«city», «st»  «zip»
«pays»

SAFETY DEFECT / NONCOMPLIANCE NOTICE

 

PREVOST SAFETY RECALL SR19-42 “Potentiometer Installation”

 

Dear Customer,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.

Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 H3-45 coaches & H3-45 VIP motorhomes; 2019 – 2020 X3-45 coaches and  X3-45 VIP for commercial use.

According to our records, you are the registered owner of the following vehicle(s) involved in safety recall SR19-42 :

 

«VIN1»

«VIN5»

«VIN9»

«VIN13»

«VIN2»

«VIN6»

«VIN10»

«VIN14»

«VIN3»

«VIN7»

«VIN11»

«VIN15»

«VIN4»

«VIN8»

«VIN12»

«VIN16»

 

DEFECT DESCRIPTION

On the vehicles involved, the potentiometer & components to adjust the brightness of illumination for controls and indicators may be missing. The only available level of brightness for identification of controls and indicators would then be the highest.

 

FAILURE CONSEQUENCE

This presents a risk that during night time vehicle operation, highest level of brightness for identification of controls and indicators may impact the driver attention and road vision and may increase the risk of a crash.

 

CORRECTIVE ACTIONS

For all vehicles involved, Prevost will install free of charge, the potentiometer component and required wiring required to adjust the brightness of illumination for controls.

 

WHAT YOU NEED TO DO

Please make an appointment to your nearest Prevost Service Center and refer to SR19-42 to have the work performed free of charge.

Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR19-42 procedure that can be found on Prevost Technical Publications web site at this address:

https://techpub.prevostcar.com/en/

Prevost will reimburse you parts and labor as described in the SR19-42 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

The time to inspect and repair your vehicle if required is approximately one hour (1.0 h).

 

PRE NOTIFICATION REMEDIES

If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.  Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification.  To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

 

NOTICE REGARDING LEASED VEHICLES

If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 working days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.

 

CHANGE OF ADDRESS OR OWNERSHIP

If your address has changed, or you no longer own the vehicle(s),  please help us update our records. Use the link below to access the Prevost Warranty Support web page.

https://www.prevostcar.com/parts-and-services/warranty

Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to  prevost.onlinewarranty@volvo.com.

 

ASSISTANCE

If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:

https://www.prevostcar.com/contact-us/prevost-service-centers

 

COMPLAINTS

You may submit complaints if you believe that Prevost Car US has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.

You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA.  Hotline: 1-888-327-4236, (TTY): 1-800-424-9153) or go to https://www.safercar.gov

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.

Truly yours,

Prevost Service Team

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
PREVOST H3-45 2020
PREVOST X3-45 2020

 


7 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V777-9504.PDF 211.128KB

RCLQRT-19V777-9504

 


Owner Notification Letter(Part 577)

RCONL-19V777-3594.pdf 192.69KB

RCONL-19V777-3594

 


Remedy Instructions and TSB

RCRIT-19V777-6083.pdf 1080.523KB

RCRIT-19V777-6083

 


Non-Compliance Notice 573 Report

RCLRPT-19V777-1033.PDF 212.893KB

RCLRPT-19V777-1033

 


Recall Acknowledgement

RCAK-19V777-4841.pdf 245.021KB

RCAK-19V777-4841

 


Recall Quarterly Report #4, 2020-3

RCLQRT-19V777-4742.PDF 211.422KB

RCLQRT-19V777-4742

 


Recall Quarterly Report #3, 2020-2

RCLQRT-19V777-8665.PDF 211.312KB

RCLQRT-19V777-8665

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V777&docType=RCL

 


 

SaleBestseller No. 1
Dash Cam Rearview Mirror Monitor - Dual Front Rear Slim Bar w/Backup Camera 7.4” LCD Display Screen Waterproof IP-69 DVR Video Recording w/Night Vision Illumination - Pyle PLCMDVR77
  • 7.4” LCD SCREEN: Pyle vehicle DVR driving video recording features rear view mirror assembly with 7.4” LCD monitor display backup camera. Built-in G-sensor auto-save recording during collision and microphone for audio recording
  • SLIM BAR CAMERA: Pyle slim bar front tilt view adjustable camera is preferably mounted in the rear of your vehicle. The product is designed to replace your existing rear-view mirror assembly and a marine grade IP-69 waterproof rated cam
  • BACKUP CAMERA: Pyle dash cam mirror motor comes with dual camera system. The backup camera features 656 x 492 pixels, ¼” color CMD image sensor and 420 TV lines resolution. It can be tilted up to 170° degree angle with PAL/NTSC video auto switching
  • DVR RECORDING: Pyle monitor video system kit includes DVR recording with camera plus camcorder that snap pictures or record video. It has 1280 x 420 VGA resolution and 32gb memory card slot. The video recordings can be saved automatically
  • NIGHT VISION ILLUMINATION: Driving at night will be easier with 656 x 492 pixels, 170-degree wide viewing angle, and 420 TVL resolution. This model comes with night vision, which illuminate the area behind you at night helping you see easier in the dark
Bestseller No. 2
WLJH Super Bright Blue Dash Led Light Kit Instrument Panel Cluster Gauge Illumination Backlighting Bulb for 1996-1999 Chevrolet Tahoe,Pack of 24
  • COMPLETE DASH KITS: This full LEDs light kits is special for 1996 1997 1998 1999 Chevy Tahoe, Included 24pieces led light bulbs,enough LED bulbs to convert all the dash backlighting and indicator warning lamp
  • SUPERIOR PERFORMANCE : High power super bright 100-300 lumen 3030 and 4014 SMD LEDs with high efficiency design,huge improvement in visibility and brightness
  • GUARANTEED TO FIT: The bulb type was specially selected to allow maximum brightness and still able to fit, some opposition bulbs are physically too big to fit inside most clusters.
  • EASY INSTALLATION:This a plug and play kit,direct replacement bulb,NO SOLDERING!Just plugs right into the original light sockets.LEDs are polar sensitive. If any don't turn on at first, rotate them 180 degrees
  • 100% SATISFACTION GUARANTEE: WLJH provides a 2 year guarantee for this product,no hassle on replace,exchange or refund
Bestseller No. 3
WLJH Super Bright White 12V Dash Led Light Kits Instrument Panel Cluster Gauge Illumination Bulbs for 2000-2002 Chevrolet Tahoe,Pack of 11
  • COMPLETE DASH KITS: This full LEDs light kits is special for 2000 2001 2002 Chevrolet Tahoe, Included 11pieces led light bulbs,enough LED bulbs to convert all the dash backlighting and indicator warning lamp
  • SUPERIOR PERFORMANCE : High power super bright 100-300 lumen 3030 and 4014 SMD LEDs with high efficiency design,much better and brighter than the 5050 2835 1210 3014 3528 chipset smd led,improve night time readability
  • LED LUXURY UPGRADE: Huge improvement in visibility and brightness,upgrade your current lighting in your vehicle dash cluster
  • EASY INSTALLATION:This a plug and play kit,direct replacement bulb,NO SOLDERING!Just plugs right into the original light sockets.LEDs are polar sensitive. If any don't turn on at first, rotate them 180 degrees
  • HIGH QUALITY AND BRAND NEW: WLJH's quality are built to strict control standards and WLJH offer "2 YEARS" warranty.
Bestseller No. 4
SaleBestseller No. 5
Maidenform Women's Invisible Look Bikini DMBTBK, Dash Daisy Nightshade, 9
  • Covered waistband
  • Silky smooth, super soft fabric
  • Fuller back coverage
  • No panty lines for an invisible look under clothes
Bestseller No. 6
Sonic the Hedgehog
  • Amazon Prime Video (Video on Demand)
  • James Marsden, Tika Sumpter, Jim Carrey (Actors)
  • Jeff Fowler (Director) - Pat Casey (Writer) - Neal H. Moritz (Producer)
  • English (Playback Language)
  • English (Subtitle)
SaleBestseller No. 7
WLJH Blue T10 Led Bulb Dash Lights Dashboard Instrument Panel Cluster Gauge 2825 194 W5W Car Interior Lamp Twist Sockets PC195 PC194 PC168, Pack of 6
  • HIGH BRIGHTNESS: Blue powerful 3030 smd,100lm,12v,super bright,much better than the 5050 2835 1210 3014 3528 chipset smd led,package included 6pieces led light bulbs and 6pieces twist sockets
  • MODERN LOOK WITH BEAUTIFUL LIGHT: Latest and improved design,high quality 3030 chips led light,it made a drastic difference in lighting upgrade your current lighting in your vehicle
  • EASY TO INSTALL: Direct fit,remove the old bulb and put the new led bulb in by twisting the wires around the metal blades in the new twist socket, Note: LED T10 lights are polarity sensitive.Don't pull the LED out of the holder once you place it in, just rotate the holder in the slot you place it in the dashboard
  • VARIOUS APPLICATIONS: Replacement For Gauge,Speedometer,Tachometer,Dashboard,Instrument Cluster Panel Light,Dome Lights,Map Lights, Glove Box,License Plate Light,Courtesy Lights,Side Marker Lights,Car Trunk Light,Parking Lights ,Tail Light,Side Mirror Light ,Or Indicator Light,Etc
  • 100% SATISFACTION GUARANTEE: WLJH provides a 2 year guarantee for this product,no hassle on replace,exchange or refund
Bestseller No. 8
LEDGlow 4pc Multi-Color LED Interior Footwell Underdash Neon Light Kit for Cars & Trucks - 7 Solid Colors - 7 Patterns - Music Mode - Auto Illumination - Universal - Includes Cigarette Power Adapter
  • LEDGlow 4pc 7 Color SMD LED Interior Kit Adds Ultra-Bright Multi-Color Accent Lighting to the Footwells, Under the Dashboard & Under the Seats of Any Car or Truck
  • Control Box Features 7 Solid Colors, 4 Fading Modes, 3 Strobing Modes, 1 Sound Activation Mode that Reacts to Music Playing Inside of Your Car & an Auto Illumination Bypass Mode - Solid Colors: Blue, Red, Green, Purple, Teal, White & Yellow - Auto Illumination Bypass Mode Allows the Kit to Turn On & Off with a Switched 12V Ignition Source
  • Includes (4) 9" Interior Tubes that House 24 SMD LEDs, 5' of Wire per Tube, Control Box, 12V Cigarette Lighter Adapter & Mounting Hardware - Cigarette Lighter Adapter Offers a Quick & Easy Solution to Power Your Interior Kit Out of the Box
  • Detailed Instructions to Walk Users Through the Installation Process Step-by-Step
  • LEDGlow Guarantee with One Year Limited Warranty & Free Lifetime Technical Support
Bestseller No. 9
20 pcs T5 17 86 206 White Halogen Light Bulb Instrument Cluster Gauge Dash Lamp 12V
  • 12V t5 37 74 glass halogen lamps.Long-lasting Life - 50000 working hours
  • Cross Reference:T5 17,18,27,37 ,57,58,70,73, 74, 79,85, 86,206,207,286,306,2721.
  • Application: Replace the light with T5 base, such as instrument Panel indicators, Speedometer, Tachometer,Gauge Cluster, Check Engine indicator, Highbeam indicator, Shifter Lights,etc(please note your original bulb size for your instrument light)
  • Universal to all of the cars as long if only the size fits.Common use for Car, Truck, Motorcycle, Scooter, Trailer, RV, Boat, Marine, ect.
  • Please NOTE: If the LED does not light up, simply Rotating it 180 degrees (reverse the polarity)
SaleBestseller No. 10
10Pack T10 194 168 LED Light Bulb 158 PC194 PC195 PC160 PC161 PC168 Instrument Panel Gauge Cluster Dashboard Automotive Light Bulb Green
  • Fitment: Ideal replacement for all T10 wedge type:194, T10, 168, W5W, 147, 152, 158, 159, 161, 175, 184, 192, 193, 259, etc.
  • 400% Brighter than Halogen Light: The 168 LED bulbs are equipped with 5 pieces 5050 SMD led. 4 times brighter than original Halogen Bulb.
  • Application: 194 LED bulb can fit map light, dome light, license plate light, trunk light, courtesy light.Built in intelligent IC to optimize LED working prevent short circuit.
  • Easy Installation: The 2825 LED bulb is easy to in stall, just plug and play! If it doesn’t light up, please flip it 180 degrees then it should light up
  • Note: Amazon filter system may not be 100% accurate, the bulb size may vary between trim of your vehicle. Please double check owners manual or original bulb size to confirm

Last update on 2022-11-14 / Affiliate links / Images from Amazon Product Advertising API

This product was presentation was made with AAWP plugin.

Leave a Comment

Share to...