Stabilizer Bracket May Break – 2017 Dynamax DX3 & Force Motorhomes

October 18, 2019 NHTSA CAMPAIGN NUMBER: 19V747000

Stabilizer Bracket May Break

If the stabilizer bracket breaks, a sudden loss of vehicle control could occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V747

Manufacturer Forest River, Inc.

Components SUSPENSION

Potential Number of Units Affected 14

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2017 Dynamax DX3 and Force motorhomes. The front axle stabilizer bracket may not properly mount to the axle, and may break as a result.

 

Remedy

Forest River has notified owners, and a Detroit Diesel dealer will perform the recall remedy. The stabilizer brackets and I-beams will be inspected and spacers and replacement stabilizer brackets will be installed, as necessary, free of charge. The recall began November 6, 2019. Owners may contact Forest River customer service at 1-800-348-7440 or find a Detroit Diesel location at www.detroitdiesel.com/locations/default.aspx. Forest River’s number for this recall is 55-1105.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

IMPORTANT SAFETY RECALL

NHTSA RECALL: 19V747
FR Recall ID: 55-1105
DETROIT DIESEL RECALL ID: D19M4

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

 

October 21, 2019

 

This Notice applies to your vehicle VIN listed above. Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 – Dynamax – DXC37BH, DXC37RB, DXC37TS, FRC37BHHD and FRC37TSHD Class C recreational vehicles.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

According to the Detroit Diesel defect notice: “A different I-beam design was introduced on Model 3 Detroit™ Axles thatdoes not have a flat mating surface on the bottom side of the I-beam where the optional stabilizer brackets are mountedand may result in damage to the stabilizer bracket due to bending stress during assembly of the U- bolts at the truck manufacturing plant.”

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the stabilizer bracket broke, there may be a loss of vehicle control, which may lead to a crash.

 

WHAT SHOULD YOU DO?

Please contact your nearest Detroit Diesel Authorized Repair Facility without delay, and request a service appointment to schedule the free inspection and if required, remedy. The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Detroit Diesel and Forest River of having a recall of your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of these letters when you take your vehicle in for the recall remedy.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 3.10 hours, according to Detroit Diesel.  However, the Detroit Diesel Authorized Repair Facility may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

Please refer to the terms of reimbursement by Detroit Diesel.

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FORD OR FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Ford or Forest River Representative listed below:

 

CONTACT	PHONE
DETROIT DIESEL CUSTOMER SERVICE	(313) 592-5000

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline  at 1-888-327-4236 or (TTY: 1-800-424-9153).

 

Or visit www.safercar.gov and search;

FOREST RIVER Recall ID: 19V747
DETROIT DIESEL RECALL ID: D19M4

 

Sincerely,

 

Forest River, Inc.
Engineer
Office of Corporate Compliance

 

---

IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

 

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

 

NHTSA RECALL: 19V747
CANADA RECALL: N/A
FR ID: 55-1105

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

<<DATE>>

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 – Dynamax – DXC37BH, DXC37RB, DXC37TS, FRC37BHHD and FRC37TSHD Class C recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

According to the Detroit Diesel defect notice: “A different I-beam design was introduced on Model 3 Detroit™ Axles that does not have a flat mating surface on the bottom side of the I-beam where the optional stabilizer brackets are mounted and may result in damage to the stabilizer bracket due to bending stress during assembly of the U- bolts at the truck manufacturing plant.”

 

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the stabilizer bracket broke, there may be a loss of vehicle control, which may lead to a crash.

 

WHAT SHOULD YOU DO?

Please contact your nearest Detroit Diesel Authorized Repair Facility without delay, and request a service appointment to schedule the free inspection and if required, remedy. The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Detroit Diesel and Forest River of having a recall of your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of these letters when you take your vehicle in for the recall remedy.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 3.10 hours, according to Detroit Diesel.  However, the Detroit Diesel Authorized Repair Facility may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

Please refer to the terms of reimbursement by Detroit Diesel.

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FORD OR FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Ford or Forest River Representative listed below:

CONTACT	PHONE
DETROIT DIESEL CUSTOMER SERVICE	(313) 592-5000

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

 

Or you may call the toll free Vehicle Safety Hotline  at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;

FOREST RIVER Recall ID: 19V747
DETROIT DIESEL RECALL ID: D19M4

 

---

Subject:

Emission Recall D19M4 Detroit Axle M2 Chassis Stabilizer Bracket lnsg_ection

 

 

Detroit Diesel Corporation (DOC) has determined that certain Freightliner® M2 vehicles with Detroit™ Axles and front stabilizer bars will need to have the front axle stabilizer brackets inspected for damage.

Certain vehicles built between June 2014 and March 2018, a different I-beam design was introduced on Model 3 Detroit™ Axles that does not have a flat mating surface on the bottom side of the I-beam where the optional stabilizer brackets are mounted and may result in damage to the stabilizer bracket due to bending stress during assembly of the U­ bolts at the truck manufacturing plant.

These specific vehicles will need to have the stabilizer brackets and I-beams inspected for damage and may require installation of spacers and replacement of the stabilizer brackets and mounting hardware.

Note that the inspection procedure will help to determine which vehicles have already been completed and prevent further customer dissatisfaction.

Records available to us indicate that your vehicle has one of the eligible engines.

Instructions for this Field Action have been sent to your local Detroit Diesel Authorized Repair Facility and the labor time required to perform this repair is approximately 3.1 hours.

Please contact a Detroit Diesel Authorized Repair Facility to arrange to have the Field Action performed. To locate an authorized facility, search online at www.detroitdiesel.com/loca tions/defautl.aspx . 

This service will be completed for you at no charge, prior to September 26, 2020, under the provisions of this notice.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

 

 

---

---

2 Affected Products

Vehicles

MAKE	MODEL	YEAR
DYNAMAX	DX3	2017
DYNAMAX	FORCE	2017

 

---

9 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V747-7909.PDF 211.23KB

 

---

ISSUED Renotification Notice

RCRN-19V747-3623.pdf 181.088KB

 

---

Recall Quarterly Report #3, 2020-2

RCLQRT-19V747-3855.PDF 211.311KB

 

---

Recall Quarterly Report #1, 2019-4

RCLQRT-19V747-6234.PDF 211.127KB

 

---

Defect Notice 573 Report

RCLRPT-19V747-6728.PDF 213.428KB

 

---

Recall Acknowledgement

RCAK-19V747-6549.pdf 244.969KB

 

---

Remedy Instructions and TSB

RCRIT-19V747-2195.pdf 556.809KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-19V747-9322.pdf 185.856KB

 

---

Recall Quarterly Report #4, 2020-3

RCLQRT-19V747-8963.PDF 211.418KB

 

---

Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V747&docType=RCL

 

---