I-19-03 – Gear Position Switch – 2014-2019 Indian Chief, Chieftain, Roadmaster, & Springfield Motorcycles

“This site contains affiliate links for which OEMDTC may be compensated”

October 29, 2019 NHTSA CAMPAIGN NUMBER: 19V776000

Gear Position Display May Be Inaccurate

If the transmission is not in neutral when the motorcycle is started, the motorcycle may move unexpectedly, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V776

Manufacturer Indian Motorcycle Company

Components POWER TRAIN, ELECTRICAL SYSTEM

Potential Number of Units Affected 52,745

 

Summary

Indian Motorcycle Company (Indian) is recalling certain 2014-2019 Chief, Chieftain, Roadmaster, and Springfield motorcycles. The gear position switch contacts may oxidize, causing the gear position display to inaccurately show that the motorcycle is in neutral when it is actually in gear.

 

Remedy

Indian will notify owners, and as an interim repair, dealers will clean the gear position switch. The switch will be replaced, once parts are available, currently expected to be in the first few months of 2020. These repairs will be performed free of charge. Indian issued an interim to owners on November 6, 2019. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-19-03.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Indian Motorcycle Recalls

 


SAFETY BULLETIN

Release Date: April 02, 2020

Communication #: I-20-03

Model Year(s): 2014-2019

 

VERSION: R02 (April 28, 2020)

**updated Digital Wrench version (4/24/20) for VCM reflash**

 

IMPORTANT STOP SALE SAFETY NOTICE!

Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.

 

IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.

 

SUBJECT: 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the motorcycle displaying Neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash.

To address this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to replace the gear position switch on impacted models.

IMPORTANT
To ensure the proper function of the gear position switch, it is important to follow the maintenance schedule outlined in the service manual for inspecting and cleaning the gear position switch.

 

AFFECTED MODELS

MODELYEAR MODELS VEHICLE IDENTIFICATION NUMBER RANGE
2014-2019 Chief, Chief Classic, Chief Dark Horse, Chief Vintage Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs.
Springfield, Springfield Dark Horse
Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite
Roadmaster, Roadmaster Classic, Roadmaster Elite

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Bulletin.

 

WARRANTY CLAIM PARTS INFORMATION

Bulletin parts are excluded from the standard RMA policy and cannot be returned. An Initial Recommended Order Quantity has not been provided for this bulletin. Use Quantity Ordered to Date and the Open VIN List from the STOP site to determine an order amount that’s right for your dealership. For more details, refer to University of Polaris training course “Polaris Item Availability and Daily Ordering” and click on “Bulletin Ordering Training”.

2014–2019 INDIAN MOTORCYCLE (111 C.I.)
Bulletin # I-20-03
Claim Type SB (Service Bulletin)
Labor Allowance 0.8 hours (48 minutes)
Part Number / Description 2208606 (QTY 1) K, Gear Switch
Parts Availability Limited Availability
Universityof Polaris Training Required Yes1

 

1Polaris requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed.

 

INVENTORY / STOCK PART CLAIMS

Dealers should review their service parts inventory and ensure the following service parts are NOT used:

  • 4014718

 

NOTICE
To remove these service parts from circulation, file a Part Stock claim as directed below.

 

Use the following process for filing a Part Stock warranty claim for any of the parts listed above.

  1. Start a new Part Stock warranty claim.
  2. Select Product Line: IND
  3. Enter today’s date into the Date Failed and Date Repair information fields
  4. Enter Indian Motorcycle® I-20-03 into the CONCERN field.
  5. Enter Indian Motorcycle® I-20-03 into the CAUSE field.
  6. Enter Indian Motorcycle® I-20-03 into the CORRECTION field.
  7. Enter the part number and quantity.
  8. Enter warranty fail codes: 140/280/152
  9. Validate the parts.
  10. Save and submit the claim to Polaris.

 

ACCESSORY LABOR

Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.

 

For accessory removal and installation:

  1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or Authorization: Out of Warranty.
  2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
  3. Enter in Indian Motorcycle® I-20-03 the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
  4. Enter warranty fail codes 127/277/132.
  5. Add part 0000541, quantity 1.
  6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
  7. Submit the case to Polaris.

 

BULLETIN CONTACT LIST & SCHEDULING TOOL

A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.

 

COVERAGE PERIOD

Coverage will begin on April 02, 2020. This bulletin has no expiration date.

 

UNIVERSITY OF POLARIS TRAINING REQUIREMENT

Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com

 

PARTS RETURN / DISPOSAL INFORMATION

Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required).

 

REPAIR AUDIT INFORMATION

IMPORTANT
Several steps of this procedure require an audit by a service manager, owner, or lead technician that completed the bulletin training but did not complete the repair. Please note that there is NOT an associated Dealer Confirmation document that needs to be completed and retained by the dealer.

 

FEEDBACK FORM

A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. This feedback form is viewable on a mobile device by scanning the QR code or by clicking HERE if viewing this document electronically.

 

TOOLS REQUIRED

  • Small Flat-Blade Screwdriver
  • 5mm, 6mm, 8mm allen socket
  • 1/4” drive, 6” socket extension
  • 7mm socket
  • Short (stub-nosed) 5mm allen wrench (example shown below)
  • Zip-Tie
  • Torque Wrench
  • Magnet
  • Digital Mulit-Meter

 

KIT CONTENTS

Kit 2208606

REF PART DESCRIPTION PART NUMBER QTY
q Switch, Gear 4019238 1
w O-Ring 5412530 1
e Shim 5450958 1

 

GEAR POSITION SWITCH REPLACEMENT

REMOVAL

NOTICE
When moving the transmission through the gears, it may be necessary to elevate the rear wheel and rotate back and forth by hand until the gear is fully engaged.

 

1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise.

 

2. Turn the ignition off.

 

3. Remove the seat. Disconnect the Negative (-) battery terminal.

 

4. Remove upper right-hand sidecover .

 

5. Remove right-hand saddlebag (if equipped).

 

6. Using a 6mm allen socket, remove right-hand rear tip-over bar (if equipped).

 

7. Using a 8mm allen socket, remove right-hand passenger footpeg (if equipped).

 

8. Using a flat-bladed screwdriver, loosen clamps and remove right-hand rear heatshield.

 

9. Remove right-hand lower sidecover.

 

10. Remove drive sprocket cover.

 

IMPORTANT
Use of short (stub-nose) 5mm allen wrench is necessary for bottom two bolts and front bolt.

 

11. If removed, retain P-clip for installation.

 

12. From under the motorcycle, unplug gear position connector.

 

IMPORTANT
Use a small flat-blade screwdriver to depress the retention feature and release the connector.

 

13. Remove P-clip osecuring the gear position switch wire.

 

NOTICE
Use a zip-tie to hold the belt out of the way during this step.

 

IMPORTANT
Use of 1/4″ drive 6” extension, 6mm allen socket is necessary for screw removal.

 

14. Using a 7mm socket, remove gear position switch fasteners and switch a.

 

IMPORTANT
Do not use power tools to remove fasteners as damage to the fastener may occur.

Remove and DISCARD shim, o-ring and gear position switch.

 

15. Remove shift drum pins and springs.

 

NOTE
Use magnet to aid in removal and re-installation of pins and springs (assemble spring onto pin).

 

16. Measure the free length of the shift drum springs. If the measurement is out of specification, the spring must be replaced.

 

 

MEASUREMENT
12.5 mm ± 0.5 mm

 

17. Examine pin for excessive wear at contact point. The pin should move freely in shift drum bore and be smooth and rounded at contact point.

 

MEASUREMENT
14.5 mm ± 0.5 mm

 

IMPORTANT
If the nose of the pin is visibly worn or does not move freely in the drum bore, the pin must be replaced.

 

NOTICE
Shining or polishing is acceptable wear if the pin is within specification.

 

INSTALLATION

1. Install shift drum pins sand springs.

 

2. If removed, install the shim to the switch first, then the o-ring as shown.

 

IMPORTANT
Install the NEW shim and o-ring from the kit. Do not reuse the shim and o-ring from the removed switch.

 

3. The new gear position switch will have white tape located near the connector as shown.

 

4. Install gear position switch a. Torque fasteners to specification.

 

IMPORTANT
Make sure the gear position switch is properly seated before tightening fasteners.

 

TORQUE
Gear Position Switch Fasteners: 43 in-lbs (5 N·m)

 

IMPORTANT
Do not over torque fasteners

 

5. Install P-clip and fastener securing the gear position switch wire. Torque fastener to specification.

 

TORQUE
P-clip Fastener:
84 in-lbs (9 N·m)

 

6. From under the motorcycle, plug in the gear position connector.

 

IMPORTANT
Verify that the new switch white tape near the connector is installed. Listen for an audible click to indicate the connection is secure.

 

IMPORTANT — AUDIT STEP
A secondary dealer representative must verify the connection is secure.

 

7. If removed, install the O2 sensor p-clip to the top drive sprocket cover fastener.

 

8. Install drive sprocket cover. Torque fasteners to specification.

 

NOTICE
When re-installing, bolts must be loosely assembled into the cover before assembling onto motorcycle.

 

TORQUE
Drive Sprocket Cover Fasteners:
84 in-lbs (9 N·m)

 

9. Install right-hand rear heatshield. Torque clamps to specification.

 

TORQUE
Heat Shield Clamps:
31 in-lbs (4 N·m)

 

10. Install right-hand lower sidecover.

 

11. Install right-hand passenger footpeg (if equipped). Torque fastener to specification.

 

TORQUE
Footpeg Fastener:
35 ft-lbs (48 N·m)

 

12. Install right-hand rear tip-over bar (if equipped). Torque fasteners to specification.

 

TORQUE
Tip-Over Bar Fasteners:
18 ft-lbs (24 N·m)

 

13. Install right-hand saddlebag (if equipped).

 

14. Install upper right-hand sidecover.

 

15. Connect the negative (-) battery terminal. Install the seat. Torque fasteners to specification.

 

TORQUE
Battery Terminal Fasteners:
40 in-lbs (5 N·m)

 

TORQUE
Seat Fasteners (All):
84 in-lbs (9 N·m)

 

VCM REFLASH

1. Verify that Digital Wrench version 4.1 Update 4/24/20 or later has been installed on your PC or laptop and proceed to step 6.

If you do not have Version 4.1 – Update 4/24/20 or later installed, you must first download it before proceeding with the reflash.

 

NOTICE
If you do not have Digital Wrench installed on your computer, you must first download the Digital Wrench Base Version Installer (STEP 2).

 

2. To download Digital Wrench Base Version, go to your dealer homepage and select Digital Wrench Base Version Installer from the Service and Warranty dropdown menu and download.

 

NOTICE
International Subsidiaries and Distributors use the Digital Wrench Subscriptions link to purchase and update your digital wrench software.

 

3. Once the Base Version is installed, go to your dealer homepage and select Digital Wrench Updates from the Service and Warranty dropdown menu.

 

4. Click on Digital Wrench Version 4.1 Updates.

 

5. Download and install Digital Wrench Version 4.1 update 4/24/20 or higher.

 

6. Connect SmartLink / MultiLink XP cables to PC and vehicle.

 

7. Open the Digital Wrench program.

 

8. Select the model year, product line, and vehicle description by selecting the “Change Vehicle Type” icon .

 

9. Select the Special Test Tab.

 

10. Select Vehicle Controller Update.

 

IMPORTANT
Only the Vehicle Controllers Update should be used when completing this bulletin.

 

NOTICE
Digital Wrench will automatically identify current software levels and determine which modules require software updates.

 

IMPORTANT
Make sure the vehicle battery is fully charged or connected to a battery charger before proceeding.

 

STAGE CALIBRATION: If a motorcycle is equipped with an Indian Motorcycle stage calibration, Digital Wrench will identify and maintain the upgraded software calibration if Vehicle Controllers Update is selected.

CAUTION
The VCM update procedure will take you through TWO separate reprogramming procedures.

  • Boot Mode
  • Reflash Application

During the reflash process the gauge and all indicators will power down. Each procedure must be completed in sequence or the VCM will not function.

 

11. Follow the on-screen prompts until all control modules have been updated.

 

IMPORTANT
You will be prompted to place the motorcycle into 1st gear.

 

NOTICE
The new gear position switch (included in the 2208606 kit) utilizes updated resistance values to improve accuracy. 1st gear voltage should be greater than 4.9v and less than 6.2v. Once the new gear position switch in installed and before the Vehicle Controllers Update is performed, the display will indicate 6th gear while the motorcycle is in 1st gear. Once the ‘Vehicle Controllers Update’ is complete, the gear indicated on the display will match the actual gear position. If still not within this range please start an Ask Polaris Case.

 

12. Once the flash is complete, hit the continue button and leave Digital Wrench connected and ignition powered ON. Do NOT touch the unit for 35 seconds.

 

13. Power ignition off and wait 130 Seconds.

 

14. Check / clear any stored fault codes.

 

NOTICE
Following the VCM reflash, some customers may notice a slight delay in illumination of their fog lights (if equipped) during vehicle use. This is normal and is intended to reduce current flow through the VCM

 

15. Shift motorcycle back into NEUTRAL.

 

16. Cycle through the gears of the motorcycle to ensure the correct gear position is indicated, in every gear, on the instrument cluster.

 

17. File a claim for I-20-03

 


SAFETY BULLETIN

Release Date: November 5, 2019

Communication #: I-19-03

Model Year(s): 2014-2019

 

VERSION: R03 (December 12, 2019)
**updated shift drum pin length ± tolerance**

 

IMPORTANT STOP SALE SAFETY NOTICE!

Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.

 

IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.

 

SUBJECT: 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

Indian Motorcycle has released this Safety Bulletin, as an interim action, with instructions to inspect and clean the gear position switch on all 2014–2019 (111 c.i.) motorcycles in inventory. We are targeting a resolution by Spring 2020, at that time, a new communication will be released with additional information. In the interim, the gear position switch inspection and cleaning must be performed before any 2014–2019 Indian Motorcycle (111 c.i.) models can be retailed.

 

AFFECTED MODELS

MODEL YEAR MODELS VEHICLE IDENTIFICATION NUMBER RANGE
2014-2019 Chief, Chief Classic, Chief Dark Horse, Chief Vintage Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs.
Springfield, Springfield Dark Horse
Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite
Roadmaster, Roadmaster Classic, Roadmaster Elite

 

CUSTOMER NOTIFICATION

Indian Motorcycle will notify consumers by mail no later than 12/28/2019 to inform them of the concern and repair timeline. Consumers will also be reminded of the correct vehicle starting technique. If a gear position concern is identified, or the consumer does not feel comfortable riding their motorcycle, they will be asked to contact an authorized Indian Motorcycle Dealer for further instruction. Indian Motorcycle has also released an interim field communication ISA-19–03 to manage isolated cases mentioned above and consumer concerns regarding the gear position switch.

 

WARRANTY CLAIM PARTS INFORMATION

In most cases, this Bulletin will not require parts to complete. If parts are required, they will be excluded from the standard RMA policy and cannot be returned.

2014–2019 INDIAN MOTORCYCLE (111 C.I.)
Bulletin # I-19-03
Claim Type SB (Service Bulletin)
Labor Allowance 0.8 hours (48 minutes)
Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor
Parts Availability NA
University of Polaris Training Required Yes1

 

1Polaris requires one person from a dealership to be certified before parts ordering mayoccur and two people from a dealership to be certified before warranty claims may be processed.

 

ACCESSORY LABOR

Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.

For accessory removal and installation:

  1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or Authorization: Out of Warranty.
  2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
  3. Enter in Indian Motorcycle® I-19-03 the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
  4. Enter warranty fail codes 127/277/132.
  5. Add part 0000541, quantity 1.
  6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
  7. Submit the case to Polaris.

 

BULLETIN CONTACT LIST & SCHEDULING TOOL

A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.

COVERAGE PERIOD

Coverage will begin on 11/5/2019.

 

UNIVERSITY OF POLARIS TRAINING REQUIREMENT

Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com

 

PARTS RETURN / DISPOSAL INFORMATION

Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required).

 

REPAIR AUDIT INFORMATION

IMPORTANT
Several steps of this procedure require an audit by a service manager, owner, or lead technician that completed the bulletin training but did not complete the repair. Please note that there is NOT an associated Dealer Confirmation document that needs to be completed and retained by the dealer.

 

TOOLS REQUIRED

 

GEAR POSITION SWITCH INSPECTION / CLEANING

REMOVAL

NOTICE
When moving the transmission through the gears, it may be necessary to elevate the rear wheel and rotate back and forth by hand until the gear is fully engaged.

 

1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise.

 

2. Turn the ignition off.

 

3. Remove the seat. Disconnect the Negative (-) battery terminal.

 

4. Remove upper right-hand sidecover.

 

5. Remove right-hand saddlebag (if equipped).

 

6. Using a 6mm allen socket, remove right-hand rear tip-over bar (if equipped).

 

7. Using a 8mm allen socket, remove right-hand passenger footpeg (if equipped).

 

8. Using a flat-bladed screwdriver, loosen clamps and remove right-hand rear heatshield .

 

9. Remove right-hand lower sidecover.

 

10. Remove drive sprocket cover.

 

IMPORTANT
Use of short (stub-nose) 5mm allen wrench is necessary for bottom two bolts and front bolt.

 

11. From under the motorcycle, unplug gear position connector.

 

IMPORTANT
Use a small flat-blade screwdriver to depress the retention feature and release the connector.

 

12. Remove P-clip osecuring the gear position switch wire.

 

NOTICE
It can be helpful to use a zip-tie to hold the belt out of the way during this step.

 

IMPORTANT
Use of 1/4″ drive 6” extension, 6mm allen socket is necessary for screw removal.

 

13. Using a 7mm socket, remove gear position switch fasteners and switch.

 

14. Remove shift drum pins and springs.

 

NOTE
Use magnet to aid in removal and re-installation of pins and springs (assemble spring onto pin).

 

15. Measure the free length of the shift drum springs. If the measurement is out of specification, the spring must be replaced.

 

MEASUREMENT
12.5 mm ± 0.5 mm

 

16. Examine pin for excessive wear at contact point. The pin should move freely in shift drum bore and be smooth and rounded at contact point.

 

MEASUREMENT
14.5 mm ± 0.5 mm

 

IMPORTANT
If the nose of the pin is visibly worn or does not move freely in the drum bore, the pin must be replaced.

 

GEAR POSITION SWITCH CLEANING

Using a Very-Fine abrasive pad, such as Scotch-Brite™ green (600 grit or finer), apply light pressure by hand in a rotary motion to the contact points f on the switch face until they are clean and uniform in color. Use only enough movement to put a light shine on the brass contacts.

 

CAUTION
Scotch-Brite™ Green (600 grit is the coarsest abrasive that should be used). DO NOT use a power tool or rotary tool to polish.

 

INSTALLATION

IMPORTANT
To achieve optimal resistance measurement results follow these best practices:

  • Subtract meter-lead resistance from gear position readings.
  • Ensure that DVOM is scaled to show the most significant digit in the left-most position. (auto-scale doesn’t always account for least significant digit or rounding)
  • Eliminate multiple connections and intermediate test leads.
  • If available, follow up measurement with a 2nd DVOM,

 

1. Install shift drum pins and springs.

 

2. Install gear position switch. Torque fasteners to specification.

 

IMPORTANT
Make sure the gear position switch is properly seated before tightening fasteners.

 

TORQUE
Gear Position Switch Fasteners:
43 in-lbs (5 N·m)

 

3. Set multi meter to measure resistance (“Ω” Ohms) to test the switch for proper resistance.

 

4. Connect one meter lead to each of the pins on the switch connector.

 

5. Watch the resistance readings as the transmission is shifted through each of the 6 gear positions including Neutral. The meter readings should match the resistance specifications given in the following diagram.

 

IMPORTANT — AUDIT STEP
A secondary dealer representative must verity that the meter readings match the resistance specifications below.

 

GEAR RESISTANCE (OHMS)
MIN NOMINAL MAX
1st 7.107291 7.481359 7.855427
N 39.53571 41.61654 43.69737
2nd 69.51783 73.17666 76.83549
3rd 103.4657 108.9113 114.3569
4th 139.1792 146.5044 153.8296
5th 186.4891 196.3043 206.1196
6th 248.1241 261.1833 274.2424

 

STOP!
  • If resistance values from any gear position DOES NOT show in the specified range, take pictures of the meter readings and start an ASK Polaris case.

US/CAN: Submit an Ask Polaris Service & Warranty Question> All Vehicle Diagnostic case.

INT’L: Contact your Country Service Department.

  • If resistance values from all gear positions DOES show in the specified range, proceed to step 6 and complete Indian Motorcycle® I-19-03.

 

6. Install P-clip o and fastener securing the gear Install drive sprocket cover. Torque fasteners to position switch wire. Torque fastener to specification.

 

TORQUE
P-clip Fastener:

84 in-lbs (9 N·m)

 

7. From under the motorcycle, plug in the gear position connector.

 

IMPORTANT
Listen for an audible click to indicate the connection is secure.

 

IMPORTANT — AUDIT STEP
A secondary dealer representative must verify the connection is secure.

 

8. If removed, install the O2 sensor p-clip to the top drive sprocket cover fastener.

 

9. Install drive sprocket cover. Torque fasteners to specification.

 

NOTICE
When re-installing, bolts must be loosely assembled into the cover before assembling onto motorcycle.

 

TORQUE
Heat Shield Clamps: 31 in-lbs (4 N·m)

 

10. Install right-hand rear heatshield. Torque clamps to specification.

 

TORQUE
Heat Shield Clamps:
31 in-lbs (4 N·m)

 

11. Install right-hand lower sidecover.

 

12. Install right-hand passenger footpeg (if equipped). Torque fastener to specification.

 

TORQUE
Footpeg Fastener:
35 ft-lbs (48 N·m)

 

13. Install right-hand rear tip-over bar (if equipped). Torque fasteners to specification.

 

TORQUE
Tip-Over Bar Fasteners:
18 ft-lbs (24 N·m)

 

14. Install right-hand saddlebag (if equipped).

 

15. Install upper right-hand sidecover.

 

16. Connect the negative (-) battery terminal. Install the seat. Torque fasteners to specification.

 

TORQUE
Battery Terminal Fasteners: 40 in-lbs (5 N·m)
TORQUE
Seat Fasteners (All): 84 in-lbs (9 N·m)

 

17.Road test the motorcycle to ensure the correct gear position is indicated, in every gear, on the instrument cluster.

 

18.File a claim for Indian Motorcycle® I-19-03

 


URGENT SAFETY
RECALL NOTICE

I-20-03 2014-2019 Indian Motorcycles (111ci)
Gear Position Switch

Operating your motorcycle without having this recall performed may increase a safety risk to riders.

Contact your Indian Motorcycle dealership immediately

2ND NOTIFICATION
ACTION REQUIRED!

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. You are being sent this notification because our records indicate you have not had this recall completed.

The reason for this recall:

Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2014-2019 (111 c.i.) model year motorcycles. The gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the gear position display showing neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash.

 

What you should do:

Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. The repairs must be performed by an authorized Indian Motorcycle dealer. This repair should take approximately 60 minutes. When making contact with your dealer, please discuss parts availability, their schedule and how long they will need to keep your vehicle.

DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR INDIAN MOTORCYCLE DEALER.

 

What your dealership will do:

To address this concern, Indian Motorcycle has authorized your dealer to install a new gear position switch. This work will be performed by your dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Indian Motorcycle dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, you may contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/email/.

 

If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy.

 

Sincerely,

Indian Motorcycle Company

 

For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/vin-search/.

 


SUBJECT: Recall Campaign
Indian Motorcycle – Gear Position Switch
2014-2019 Indian 111 ci
IMPORTANT SAFETY RECALL 19V776
Reference: Indian Motorcycle Safety Recall Bulletin I-19-03
PLEASE READ IMMEDIATELY

 

VIN I-19-03

FIRST NAME LAST NAME
ADDRESS
CITY, ST ZIP

 

Dear Indian Motorcycle Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate you have purchased an affected vehicle.

 

The reason for this recall:

Indian Motorcycle has decided that a defect, which relates to motor vehicle safety, exists with the gear position switch on 20142019 Indian Motorcycles (111 c.i.). In some cases, oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect indication of neutral during start-up can cause unintended movement, increasing the risk of a crash.

 

What you should do:

When starting your motorcycle you should exercise the following steps as outlined in the Owner’s Manual:

  1. Straddle the motorcycle and bring it to the fully upright position. Retract the sidestand.
  2. Move the engine stop/run switch to the RUN position
  3. Shift the transmission to neutral
  4. Apply the front brakes
  5. Disengage the clutch (pull the clutch lever fully toward the handlebar)
  6. Start the engine

If you have witnessed an inaccurate gear position, or if you have any concerns starting or riding your motorcycle, contact your authorized Indian Motorcycle dealer and schedule an appointment to have your gear position switch cleaned and inspected, free of charge. Do not attempt any repairs yourself. Repairs must be done by an authorized Indian Motorcycle dealer.

 

What your dealership will do:

Indian Motorcycle is currently evaluating a permanent solution for this concern, which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another letter with additional instructions. These procedures will be made at an authorized Indian Motorcycle dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Indian Motorcycle dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, you may contact our Indian Motorcycle Customer Connections Department at 1-877-204-3697, scan the QR code, or go to www.polaris.com/en-us/contact/.

If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy.

 

Sincerely,

Indian Motorcycle Company

 

For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www.polaris.com/en-us/on-road-recalls/.

 


2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

Version: R02 (April 2nd, 2020)

 

What is the purpose of the I-20-03 Safety Bulletin / Stop Sale?

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the motorcycle displaying Neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash. To address this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to replace the gear position switch on impacted models.

 

What make & model year is included in this Stop Sale?

2014-2019 Indian Motorcycle (111 C.I.)

 

Is every model of 2014-2019 Indian Motorcycle (111 C.I.) vehicle affected?

Yes, all 2014-2019 Indian Motorcycle (111 C.I.) models are impacted.

 

If the interim repair procedure from ISA-19-03 was completed on a vehicle, does the vehicle require the I-20-03 repair?

Yes. ISA-19-03 was an interim repair.  Reference the STOP Site or Unit Inquiry to determine if a vehicle requires the I-20-03 repair.

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Bulletins’.
  4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

 

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?

This is a STOP SALE on all 2014-2019 Indian Motorcycles (111 C.I).  All impacted units, new and used, in dealer inventory cannot be retailed until I-20-03 is completed. This is NOT a STOP RIDE for consumers.

 

What Dealers CAN Do

  1. Can quote new products.
  2. Can accept deposits from consumers as a reservation for a future sale.
  3. Can utilize PCDX to begin setup and PDI (except for test ride).
  4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

  1. Cannot complete a sale.
  2. Cannot deliver impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

Are dealers allowed to demo motorcycles that have not had I-20-03 completed?

Dealers can allow demos on motorcycles that haven’t had I-20-03 completed.

 

Will Indian Motorcycle notify consumers?  

Yes, Indian Motorcycle will notify consumers of the final repair procedure by mail.  

 

Should dealers notify consumers?

Yes.  Dealers should follow their standard process for contacting consumers regarding bulletin work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.  Note: Parts availability will be limited at bulletin launch.  Once an order is placed, an initial quantity will be shipped, with parts flowing steadily until the full order is fulfilled.  Service appointments should be planned as shipping dates are confirmed on DEX or as parts arrive at the dealership.

 

Is training required before filing claims for this bulletin? 

Yes, one person must be certified before ordering parts, two people must be certified before warranty claims may be processed.

 

What parts are required to update the vehicles affected by this bulletin?

Gear Position Switch Kit 2208606 (QTY 1) will need to be ordered to complete this bulletin.

 

Are parts available now?

Yes. Our #1 goal is to get dealers enough parts to address affected customer owned units AND customers who want to buy.  Initial quantities are available today, but not in the quantity required to repair all affected units.  To best service dealer and consumer needs, an initial allocation of parts has been determined.  Once dealers place an order, expect to see kits arrive in incremental quantities until the full order has been fulfilled.

 

How does a dealer know if/when they’re receiving parts?

Follow this path: DEX Homepage -> PG&A -> Purchase Order Inquiry.  Once there, follow these steps:

 

Do any parts need to be returned as part of this bulletin?

Gear position switches removed from vehicles do not need to be returned.  Gear position switches from dealer inventory do not need to be returned as part of any Parts Stock claim.

 

Are the kits returnable if a dealer over orders?

No.  Our standard RMA policy excludes the return of Service or Safety Bulletin parts.

 

What should dealers do with related service parts in dealer inventory?

Refer to the bulletin for detailed instructions to file a single Parts Stock claim for all inventory of part number  

 

Will Dealers have all of the appropriate tools to complete this bulletin?

This repair procedure requires basic shop tools, including a Short (stub-nosed) 5mm allen wrench, which is commercially available

 

Will dealers be paid for performing this update?

Yes.  Dealers will be reimbursed for the cost of labor to perform the update.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing Program Number, Promotional Financing Rate, etc.)
  • Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs.

Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

 


2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

Version: R01 (November 5, 2019)

 

What is the purpose of the I-19-03 Safety Bulletin / Stop Sale?

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

Indian Motorcycle has released this Safety Bulletin, as an interim fix, with instructions to inspect and clean the gear position switch on all 2014–2019 (111 c.i.) motorcycles in inventory. We are targeting a resolution by Spring 2020, at that time, a new communication will be released with additional information. In the interim, the gear position switch inspection and cleaning must be performed before any 2014–2019 Indian Motorcycle (111 c.i.) models can be retailed.

Additionally, if a gear position concern is identified on consumer (registered) vehicles, or a consumer does not feel comfortable riding their motorcycle, an interim Service Advisory has been released (ISA-19-03) to provide coverage to inspect and repair registered vehicles.

 

What make & model year is included in this Stop Sale?

2014-2019 Indian Motorcycle (111 C.I.)

 

Is every model of 2014-2019 Indian Motorcycle (111 C.I.) vehicle affected?

Yes, all 2014-2019 Indian Motorcycle (111 C.I.) models are impacted.

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Bulletins’.
  4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

 

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?

This is a STOP SALE on all 2014-2019 Indian Motorcycles (111 C.I).  All impacted units, new and used, in dealer inventory cannot be retailed until I-19-03 is completed. This is NOT a STOP RIDE for consumers.

Please note, as I-19-03 is an interim solution, it is recommended that you perform the outlined procedure on vehicles being prepared for retail (vehicles located on the showroom floor, or with an identified buyer).  While the STOP SALE procedure must be completed prior to retail, completing the service on an as-needed basis allows you to keep crated vehicles safely stored, and avoids rework when the updated solution is available in Spring 2020.

 

What Dealers CAN Do

  1. Can quote new products.
  2. Can accept deposits from consumers as a reservation for a future sale.
  3. Can utilize PCDX to begin setup and PDI (except for test ride).
  4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

  1. Cannot complete a sale.
  2. Cannot deliver impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

Are dealers allowed to demo motorcycles that have not had I-19-03 completed?

This is not a STOP RIDE, so dealers can allow demos on motorcycles that haven’t had I-19-03 completed.  Vehicles used for demos should have the update performed, as there is a higher probability that these vehicles will be retailed following a demo.  If a gear position concern has been identified, the update should be performed prior to allowing any further demos of the vehicle.

 

Will Indian Motorcycle notify consumers?  

Indian Motorcycle will notify consumers by mail no later than 12/28/2019 to inform them of the concern and repair timeline. Consumers will also be reminded of the correct vehicle starting technique. If a gear position concern is identified, or the consumer does not feel comfortable riding their motorcycle, they will be asked to contact an authorized Indian Motorcycle Dealer for further instruction. Indian Motorcycle has also released an interim field communication ISA-19–03 to manage isolated cases mentioned above and consumer concerns regarding the gear position switch.

 

Should dealers notify consumers?

Dealers are not required to contact consumers regarding ISA-19-03 or I-19-03.  Indian Motorcycle will notify consumer by mail no later than 12/28/2019.

 

Is training required before filing claims for this bulletin? 

Yes, two people from the dealership must be certified before warranty claims may be processed.

 

Why is Polaris asking for dealers to complete the training and double check completed work?

As a fail-safe and best practice, Polaris is requiring technicians to complete the training and have all work completed double checked by the completing technician and by an Owner, Service Manager or Lead Technician.

 

Why can’t dealers file claims until training is completed?

Dealers must complete the bulletin training on University of Polaris before DEX will allow them to file bulletin claims.  This training is critical to ensuring the updates are done correctly.

 

What parts are required to update the vehicles affected by this bulletin?

No parts are required to complete this bulletin except in rare cases when the gear position switch is not functioning properly.  Refer to the Stop Sale document for instructions on starting an Ask Polaris case in this instance.

 

Will Dealers have all of the appropriate tools to complete this bulletin?

This repair procedure requires basic shop tools, including a Short (stub-nosed) 5mm allen wrench, which is commercially available

 

I’ve been contacted by a consumer that’s heard about the recall – what should I tell them?

Indian Motorcycle is currently evaluating a final remedy to this concern which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another consumer communication with additional instructions.

If a gear position switch concern is identified, or the consumer does not feel comfortable riding their motorcycle, they should contact an authorized Indian Motorcycle Dealer to schedule a diagnostic service appointment.

 

What consumers should do?

When starting the motorcycle riders should exercise the following steps as outlined in the Owner’s Manual:

  1. Move the engine stop/run switch to the RUN position
  2. Shift the transmission to neutral
  3. Apply the front brakes
  4. Disengage the clutch (pull the clutch lever fully toward the handlebar)
  5. Start the engine

If riders have witnessed an inaccurate gear position, or if they have any concerns starting or riding their motorcycle, they should contact their authorized Indian Motorcycle dealer and schedule an appointment to have the gear position switch cleaned and inspected.

 

Will dealers be paid for performing this update?

Yes.  Dealers will be reimbursed for the cost of labor to perform the update.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing Program Number, Promotional Financing Rate, etc.)
  • Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs.

Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

 


TIMING: Release on Thursday, April 2nd, at 2 PM

SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle

BODY:

Dear Indian Motorcycle Customer,

Our records indicate that you are the owner of a motorcycle affected by Safety Recall I-20-03 announced on April 2nd, 2020. The Safety Recall specifically affects the gear position switch on 2014-2019 Indian Motorcycle (111 c.i.) models.

Visit our On Road Safety Recall page for more information, and to verify if your Indian

Motorcycle is impacted by this recall.  Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.

Due to many state and federal guidelines implemented due to COVID-19, some dealers have made changes to hours of operation or may even be closed. Please use this link https://www.polaris.com/en-us/polaris-coronavirus-response/ to help answer questions regarding these concerns. Polaris will continue to focus on the health and safety for our customers, dealer personnel, and all Polaris employees. We will continue to respond as the situation evolves. Continue to monitor this page for the latest updates.

While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.

Sincerely,

The Customer Service Team

 


TIMING: Release on Wednesday, November 6th, at 2 PM

SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle

BODY:

Dear Indian Motorcycle Customer,

 

The reason for this recall:

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

 

What Indian Motorcycle and your dealer will do:

Indian Motorcycle is currently evaluating a permanent solution for this concern, which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another letter with additional instructions.  This repair will be completed free of charge.

What you should do:

When starting your motorcycle you should exercise the following steps as outlined in the Owner’s Manual:

  1. Straddle the motorcycle and bring it to the fully upright position. Retract the sidestand.
  2. Move the engine stop/run switch to the RUN position
  3. Shift the transmission to neutral
  4. Apply the front brakes
  5. Disengage the clutch (pull the clutch lever fully toward the handlebar)
  6. Start the engine

If you have witnessed an inaccurate gear position, or if you have any concerns starting or riding your motorcycle, contact your authorized Indian Motorcycle dealer and schedule an appointment to have your gear position switch cleaned and inspected.

Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.

While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.

Sincerely,

The Customer Service Team

 


24 Affected Products

Vehicles

MAKE MODEL YEAR
INDIAN CHIEF 2014-2019
INDIAN CHIEFTAIN 2014-2019
INDIAN ROADMASTER 2014-2019
INDIAN SPRINGFIELD 2014-2019

 


24 Associated Documents

Miscellaneous Document – Dealer Email re Safety Bulletin I‐20‐03 UPDATE

RMISC-19V776-7811.pdf 71.176KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [69.51 KB]

 


Remedy Instructions and TSB – Safety Bulletin re 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RCRIT-19V776-3187.pdf 7237.647KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.90 MB]

 


Recall 573 Report

RCLRPT-19V776-4394.PDF 214.505KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [209.48 KB]

 


Remedy Instructions and TSB – Safety Bulletin re 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RCRIT-19V776-4448.pdf 7828.816KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [7.47 MB]

 


Miscellaneous Document – GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

RMISC-19V776-9891.pdf 177.272KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [173.12 KB]

 


Miscellaneous Document – Consumer Email re IMPORTANT Information Regarding Your Indian Motorcycle

RMISC-19V776-4589.pdf 71.857KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [70.17 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V776-1091.pdf 304.86KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [297.71 KB]

 


Miscellaneous Document – Dealer Email re Service Bulletin I-20-03 Released

RMISC-19V776-2824.pdf 417.878KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [408.08 KB]

 


Remedy Instructions and TSB – Gear Position Switch

RCRIT-19V776-0889.pdf 9121.183KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [8.70 MB]

 


Remedy Instructions and TSB – Gear Position Switch

RCRIT-19V776-0943.pdf 9118.236KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [8.70 MB]

 


Miscellaneous Document – Safety Bulletin re 2014 2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN STOP SALE FAQ

RMISC-19V776-7553.pdf 291.437KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [284.61 KB]

 


Manufacturer Notices(to Dealers,etc) – Dealer Email re Ford Motor Company (Ford) Recall No. 20S25 – Certain 2016-2017 model year Ford Transit Connect vehicles – Front Seat Belt Pretensioner

RCMN-19V776-8532.pdf 204.56KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [199.77 KB]

 


Miscellaneous Document – Consumer Email re IMPORTANT Information Regarding Your Indian Motorcycle

RMISC-19V776-2597.pdf 52.794KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [51.56 KB]

 


Recall 573 Report

RCLRPT-19V776-9017.PDF 214.505KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [209.48 KB]

 


Recall 573 Report

RCLRPT-19V776-8089.PDF 214.412KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [209.39 KB]

 


Recall 573 Report – Added Supplier information

RCLRPT-19V776-7720.PDF 214.588KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [209.56 KB]

 


Recall Quarterly Report #1, 2020-2

RCLQRT-19V776-2513.PDF 211.143KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.19 KB]

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V776-8429.pdf 129.313KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [126.28 KB]

 


Miscellaneous Document – 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RMISC-19V776-3838.pdf 7230.529KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.90 MB]

 


Recall Acknowledgement

RCAK-19V776-3830.pdf 244.893KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [239.15 KB]

 


Defect Notice 573 Report

RCLRPT-19V776-9381.PDF 214.208KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [209.19 KB]

 


Remedy Instructions and TSB

RCRIT-19V776-8150.pdf 7236.979KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [6.90 MB]

 


ISSUED Renotification Notice – 2nd Notification Postcard dated 8/13/2020

RCRN-19V776-7548.pdf 110.112KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [107.53 KB]

 


Recall Quarterly Report #2, 2020-3

RCLQRT-19V776-7359.PDF 211.24KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.29 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V776&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
Bestseller No. 1
Chrome Heel Shifter 2014-2020 Indian Motorcycles Like Chieftain Limited Roadmaster Elite Vintage Challenger Chief Classic Springfield Dark Horse Foot Toe Shift Peg Controls refer Pinnacle 2880103-156
  • Excellent Quality ( Not Made in China ) Chrome Heel Shifter
  • Fits Indian Chieftain Chief Roadmaster Springfield 2014-2020
  • Does not fit Scout , Does Not Fit 2013 and older
  • Shifter & Bolts Included easy install , Thanks for Looking at our Quality items
  • IF YOU GO FROM TOURING HARLEY TO INDIAN YOU ARE USE TO A HEEL SHIFTER , I BOUGHT MY INDIAN CHIEFTAIN IN 2014 AND KEPT MISSING MY SHIFT !! I KEPT HITTING THE BACK OF MY FLOORBOARD WITH MY HEEL ( BUY THIS MAKE LIFE EASIER ) WHATS INCLUDED Heel Shifter, Heel Peg and installation hardware Material Forged Aluminum Product Dimensions 7.9 x 3.1 x 2.9 inches Chrome Care And Cleaning Wipe with soft cloth and mild cleaner Ship Weight 1.3 lbs Ship Dimensions 12.25 x 7.35 x 2.5 inches
Bestseller No. 2
Indian Motorcycle Select Toe Shift Peg for Gear Shift Lever, Brake Lever, Chrome, for Specific Pursuit, Challenger, Chieftain, Springfield, Roadmaster, Chief Models and More, Qty 1-2880728-156
  • [ENHANCED STYLE] Complete the full customization of your motorcycle with components such as this stylish Chrome Select Toe Shift Peg, Part 2880728-156, designed to complement other Select collection accessories on your motorcycle.
  • [STURDY AND SECURE] The toe shift peg is precision engineered with a sturdy, grooved rubber cover to provide a secure grip and a comfortable perch for your foot, reducing fatigue and discomfort.
  • [INDIAN MOTORCYCLE BRANDING] Just like your other favorite Indian Motorcycle Accessories, the Select Toe Shift Peg is designed with Indian Motorcycle branding to complement the look of your motorcycle.
  • [EASY INSTALL] The Select Toe Shift Peg replaces the standard toe peg on the stock shifter or foot brake and attaches quickly in two integrated mounting points. It delivers the same reliable performance as standard Indian Motorcycle equipment.
  • [SPECIFICATIONS] Includes one Select Toe Shift Peg and mounting hardware. This toe shift peg only works on the clutch shifter side of a 2017 Roadmaster or Roadmaster Classic model. It is not compatible with Infinite Highway Pegs (sold separately).
Bestseller No. 3
Kuryakyn 5649 Motorcycle Foot Control Component: Heel Shift Lever for 2014-19 Indian Motorcycles, Chrome
  • Ergonomically designed, extends past the floorboard for effortless shifting
  • Made of durable aluminum construction with a high gloss black finish
  • Easy bolt-on install to the factory toe shift location with all necessary hardware
  • Includes (1) Chrome heel shift lever, (1) hardware kit; suggested tools for installation (not Includesd): hex wrench set and combo wrench set
  • Compatible with Indian models: '14-'19 Indian, (excludes Scouts); accepts any Kuryakyn- Indian OEM shift peg, (not Includesd)
SaleBestseller No. 4
Indian Motorcycle Select Heel Shift Peg for Gear Shift Lever, Black, for Specific Pursuit, Challenger, Chieftain, Roadmaster, Springfield, Chief Models and More, for Comfort, Qty 1-2880729-468
  • One Select Heel Shifter Peg
  • Extend your bike’s custom style to the heel shifter with this branded Shifter Peg
  • Peg features bright chrome or black finish and grooved rubber insert
  • Rubber insert provides style and gives a foot a sure grip on the peg
  • End of peg features Indian Motorcycle branding
Bestseller No. 5
TiCoast Heel Toe Gear Shift Lever, Shifter Level Pedal, Motorcycle Brake Pedal Foot Pegs for 2015 and Up Indian Scout and Scout Sixty
  • Made of High-Quality Billet Aluminum CNC with Black anodized finish. Custom new style make your bike more outstanding.
  • Smooth Back Protects Toe of Your Boot From Wear While Shifting. Comfortable and Stylish Design Upgrade Your Bike Impression.
  • Fitment:Compatible for 2015 and Up Indian Scout and Scout Sixty.
  • Package Includes: 1 x Front Shift Lever (Toe) + 1 x Rear Shift Lever (Heel) + Accessories, Easy to install, No instruction with it.
  • Warranty: If you encounter any problems in the use of the product, please feel free to contact us, our professional customer service team will provide you with high-quality solutions.
Bestseller No. 6
Indian Motorcycle Pegs for Brake/Shifter, Chrome With Black Rubber Inserts, Billet Aluminum, Pair, for Scout, Scout Sixty, Scout Bobber, Chief, Chief Bobber, Super Chief Models and More - 2882005-156
  • [CONFIDENCE-INSPIRING GRIP] This pair of Indian Motorcycle Billet Aluminum Brake/Shifter Pegs install easily in place of the standard brake or shifter pegs. Grooved rubber inserts provide a sure grip for foot control.
  • [ENHANCED STYLE] Add distinctive style and elevate the custom look of your Scout or Chief motorcycle with these stylish billet aluminum pegs. Their bright chrome finish contrasts nicely with the black rubber inserts.
  • [INDIAN MOTORCYCLE BRANDING] Just like your other favorite Scout and Chief accessories, these Brake/Shifter Pegs are designed with Indian Motorcycle branding to complement the look of your motorcycle.
  • [INDIAN MOTORCYCLE ACCESSORIES MEAN DURABILITY] Indian Motorcycle Accessories are engineered specifically for your motorcycle and made from premium components, so you can rely on their durability and performance.
  • [PERFECT FIT] All Indian Motorcycle Accessories are designed and engineered to precise specifications to ensure an exact fit and alignment with your motorcycle and its components.
Bestseller No. 7
BAIONE Motorcycle Heel Shifter Gear Shift Lever Pedal Replacement for Indian Dark Horse Chief Chieftain Roadmaster Challenger Springfield 2014-2021 Chrome
  • MATERIAL:high strength CNC aluminum gear shifter shift lever pedal, strong and durable.
  • FITMENT:Replacement for Indian Dark Horse Chief Classic Chieftain Roadmaster Challenger Springfield 2014 2015 2016 2017 2018 2019 2020 2021 (NOTE: SHIFTER IS NOT FIT FOR SCOUT, NOT FIT FOR 2013 AND OLDER)
  • EASY INSTALL AND WORK:Shifter levers pedal are perfect fit,anti-skip rubber makes it easier and smoother when shifting.
  • COLOR: Black and Chrome,aluminum parts with anodized finish to prevent fade and rusty.No install instructions, no modification.
  • PACKAGE INCLUDE:1 PC Motorcycle Foot Brake Pedal Lever .Dear customer, if you receive item damaged, defective,not as describe or wrong one, please email us pictures within 72 hours, we will do our best to help you to solve the problem.
SaleBestseller No. 8
HCmotorku Motorcycle Heel Toe Shift Lever Arm with Shifter Peg Fit for Indian Chieftain Dark Horse Chief Vintage Challenger Springfield 2016-2021 (Chrome)
  • 【Fitment】:Fit For Indian 2016-2019 Chief Dark Hors,2016-2020 Chieftain Dark Horse,2016-2020 Springfield,2018-2021 Springfield Dark Horse,2017-2020 Chieftain Limited,2020-2021 Challenger Dark Horse.
  • 【Style】:Custom new style make your bike more outstanding.Make your shift more comfortable and natural while riding.
  • 【Material】: Made of High-Quality Aluminum and painted with gloss black finish.
  • 【Easy Installation】:Easy to install, No Installation Instruction.
  • 【Package Included】:1xHeel Shifter Lever With Peg.
Bestseller No. 9
TCMT Heel Shifter Fit for Indian 2022-2023 Indian Pursuit 2021-2023 Indian Challenger 2017-2020 Chieftain Limited 2017-2019 Chief Dark Horse 2015-2021 Roadmaster 2014-2019 Chief Vintage
  • Condition: 100% Brand New; High class quality and very durable
  • Material : Aluminum; Color: Black
  • Fit For 2022-2023 Indian Pursuit Limited; Fit For 2022-2023 Indian Pursuit Dark Horse; Fit For 2022-2023 Indian Challenger Elite; Fit For 2021-2023 Indian Challenger; Fit For 2021 Vintage Dark Horse; Fit For 2021 Indian Springfield Dark Horse; Fit For 2020-2021 Indian Vintage; Fit For 2020, 2018 Roadmaster Elite; Fit For 2020, 2017-2018 Chieftain Elite; Fit For 2020 Roadmaster Dark Horse
  • Fit For 2020 Challenger; Fit For 2018-2020 Springfield Dark Horse; Fit For 2018-2020 Chieftain Classic; Fit For 2018, 2016 Chief; Fit For 2017-2020 Chieftain Limited; Fit For 2017-2019 Chief Dark Horse; Fit For 2017-2018 Roadmaster Classic; Fit For 2016-2020 Springfield; Fit For 2016-2020 Chieftain Dark Horse; Fit For 2015-2021 Roadmaster; Fit For 2014-2020 Chieftain; Fit For 2014-2019 Chief Vintage; Fit For 2014-2018 Chief Classic
  • Package included: One Heel Shifter
Bestseller No. 10

Last update on 2024-03-19 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...