Incorrect Bolt Lengths for Rotating Pin Box – 2019-2020 Jayco Eagle HT Fifth Wheel Trailers

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August 28, 2019 NHTSA CAMPAIGN NUMBER: 19V628000

Incorrect Bolt Lengths for Rotating Pin Box

When the pin box is unlocked, the incorrect length bolts may allow the rotating pin box to rotate in two places, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V628

Manufacturer Jayco, Inc.

Components TRAILER HITCHES

Potential Number of Units Affected 870

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Eagle HT fifth wheel trailers equipped with MORyde Orbital or You Turn Rubber Pin Box Wedge Kits. The pin boxes may have been equipped with bolts 1-3/4″ in length when they should be equipped with 2″ long bolts.

 

Remedy

Jayco will notify owners, and dealers will inspect the bolts and replace them as necessary, free of charge. The recall began on September 18, 2019. Owners may contact MORyde customer service at 1-574-293-1581 or Jayco at 1-800-283-8267. Jayco’s number for this recall is 9901435.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


MorRyde Orbital Pin Box Bolts

Bulletin Type: Recall Publication Date: September 2019
Bulletin #(s): 19V-628 US

2019-446 CN

Make: Jayco
Job Code(s): 9901435 Model: Eagle HT Fifth Wheel
Flat Rate(s): RC024 – Inspect and replace bolts as required .25 Hour

RC025 – Lock Out Procedure .5 Hour Only when applicable.

Model Year(s): 2019-2020

 

Incident: Rotating Pin Box may have improper length bolt/s that hold the wedge to the pin box.
Affected Units: 2019  Eagle HT FW 

Models Affected

K1P1, P5, P6, P7, P9, PA, PB, PG, PN, PP, PR built w the optional pin box

 

2020  Eagle HT FW

Models Affected

L1P5, P7, P9, PA, PB, PG, PN, PP, PR built w the optional pin box

 

Please note serial number listing at the end of these Instructions. 

 

Parts Kit: Parts Kit #: 19V-628
 Contents: 2 bolts  2” and  1 bolt 1 ¼”
Misc. Tools & Supplies: 15/16” Socket

Breaker bar

Torque Wrench (250 FT/LBS)

Tape measure or ruler

Optional:  Impact gun

Optional:  ratchet

 

IMPORTANT SAFETY RECALL NOTICE

RECALL INSTRUCTIONS

 

NOTE:  Perform the following steps on one bolt at a time, so that if the wedge is installed in the rotation position, it can maintain that position without having to follow the wedge installation instructions in the owner’s manual. When a bolt is removed, inspected and the length determined incorrect, the following repair instructions are required.

 

STEP 1:

Using the breaker bar and the 15/16” socket, loosen one of the bolts that hold the wedge in place.  Remove the  bolt and verify it is the proper length.  Orbital Rotating Rubber Pin Box uses two 2” bolts and one 1-1/4”

 

LOCKOUT PROCEDURE:

Lockout procedure is only required if the unit is in the rear rotation transport position AND the dealer performing the recall does NOT have the necessary bolts to replace the incorrect bolts that are installed on their wedge.

 

The wedge stored in the Orbital Rotating Rubber Pin Box with 3 bolts installed (two 2” and one 1-1/4”)

 

The wedge in the Orbital Rotating Rubber Pin Box with 2 bolts installed (2” and 1-1/4”). The 3rd bolt (2”) is located in the storage location and needs to be checked as well. Do not confuse it with the two 1-1/2” lockout bolts which are also in the storage location.

The wedge in use in the alternate orientation of the Orbital Rotating Rubber Pin Box with two 2” bolts installed. The 3rd bolt (1-1/4”) is in the storage location and needs to be checked as well. Do not confuse it with the 2 lockout bolts (1-1/2”) which are also in the storage location.

 

 

STEP 2a

If the bolt that was removed in Step 1 was correct, Reinstall the bolt and torque to 200 ft-lbs. Continue to Step 3.

 

STEP 2b

If the bolt that was removed in Step 1 was Incorrect, replace it with the correct bolt from Parts kit and torque to 200 ft-lbs.

 

STEP 3

Repeat Steps 1 & 2 for both the remaining bolts. (Total bolts to inspect is 3)

 


Safety Recall:

19V-628 US
2019-446CN

Date:  September 2019

 

IMPORTANT SAFETY RECALL

 

 This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019 2020 Eagle HT Fifth Wheels manufactured with the optional MorRyde Orbital Pin Box.  

Reason for this The bolts that hold the wedge to the pin box may be incorrect length.  When the pin box is unlocked and allowed to rotate with incorrect length bolts, the wedge may disconnect from the pin box. This could allow the rotating pin box to pivot in two places and the RV could contact the tow vehicle increasing the risk of a crash.
Recall Remedy  Remove and inspect each wedge bolt ( 3 bolts) to confirm correct length.  Reinstall  the correct length bolts  and torque at 200 ft. lbs; and when required, replace incorrect length bolts with correct length bolts torquing each  bolt to 200 ft lbs.
What we need you to do immediately Please contact an authorized Dealer as soon as possible to schedule an appointment to have this remedy completed free of charge.  The recall remedy will take approximately thirty minutes.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-283-8267.   If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Jayco Towable Division

 


Safety Recall:

19V-628US
2019-446CN

September  2019

 

IMPORTANT SAFETY RECALL  

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019 and 2020 Eagle HT Fifth Wheels manufactured with the optional MorRyde Orbital Pin Box.  

Reason for this recall The bolts that hold the wedge to the pin box may be an incorrect length.  When the pin box is unlocked and allowed to rotate with incorrect length bolts, the wedge may disconnect from the pin box. This could allow the rotating pin box to pivot in two places and the RV could contact the tow vehicle increasing the risk of a crash.
Recall Remedy  Remove and inspect each wedge bolt (3) to confirm correct length.  Reinstall  the correct length bolts  and torque at 200 ft. lbs; and when required, replace incorrect length bolts with correct length torquing each  bolt to 200 ft lbs.
All pertinent information regarding this recall is available under the Service and Parts Tab of our Website.  If you need further assistance, please Contact Customer Service at 800-283-8267. A Recall Parts Kit is shipping direct from Jayco to Dealers with affected inventory, Please do not submit an order for stock units.
What we need you to do Our records show the following unit is affected by this recall and is currently part of the inventory at your Dealership.  The Recall Remedy must be completed on this unit prior to customer delivery.

 

VIN

 

Federal law requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a stock recall notice on, please contact the owner immediately to advise of the recall.   In addition, please register the unit by submitting the Warranty Registration.

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Jayco Towables

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
JAYCO EAGLE HT 2019-2020

 


11 Associated Documents

Recall Quarterly Report #1, 2019-3

RCLQRT-19V628-2291.PDF 211.128KB

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V628-3355.PDF 211.421KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V628-3201.PDF 211.227KB

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V628-8552.PDF 211.311KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V628-4948.pdf 674.009KB

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Recall Acknowledgement

RCAK-19V628-4451.pdf 279.826KB

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Defect Notice 573 Report

RCLRPT-19V628-2543.PDF 212.785KB

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Remedy Instructions and TSB

RCRIT-19V628-6105.pdf 990.773KB

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Miscellaneous Document-19V-628 Order Form

RMISC-19V628-1332.pdf 158.569KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V628-4387.pdf 189.261KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V628-7316.pdf 51.42KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V628&docType=RCL

 


 

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