Incorrect Bolt Lengths in Wedge Kits – 2020 Crossroads Cruiser Fifth-Wheel Trailers

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August 14, 2019 NHTSA CAMPAIGN NUMBER: 19V596000

In certain conditions, the incorrect bolts could allow the pin box to rotate in two places rather than one, increasing the risk of a crash.

NHTSA Campaign Number: 19V596

Manufacturer Keystone RV Company

Components TRAILER HITCHES

Potential Number of Units Affected 9

Summary

Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser 29SI, 27MK, 28RD, 24RL, and 29RK fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. These pin boxes may be attached with bolts that are too short.

Remedy

Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. The recall began on October 2, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-358.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

10/1/19

Keystone RV Company
SAFETY ADVISORY # 19-358

Morryde Rotating Pin Box

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a Morryde Rotating Pin Box and may have been manufactured with improper length bolts that hold the wedge to the pin box. If the Rotating Pin Box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places which could allow the trailer to come in contact with the truck. This could increase the risk of a crash.

Models Included:	2020 Cruiser Fifth Wheels: 29SI, 27MK, 28RD, 24RL, 29RK
Serial Number Ranges:	2020 L6320022 – L6320115
Parts Required:	Contact MorRyde for parts kits if needed – 574-293-1581
Tools Required:	15/16” socket Breaker Bar 250 ft-lb Torque Wrench Tape Measure Impact Gun (optional) Ratchet (optional)

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to inspect the length of the Rotating pin box wedge bolts and replace if they do not measure 2”.

INSPECTION AND REPAIR INSTRUCTIONS

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

Step2

NOTE: The following steps are intended to be performed on one bolt at a time so that if the wedge is installed in the rotation position, it can maintain that position without having to follow the wedge installation instructions in the owner’s manual. Locate the Rotating pin box on the front of the unit. Using the breaker bar and 15/16″ socket, loosen one of the bolts that hold the wedge in place. Remove the bolt and verify that it is the proper length. The You Turn Rotating Pin Box uses (2) 2″ long bolts to hold the wedge in place. See Figure 1.

Step 3

If the bolt that was removed in Step 2 was correct, reinstall the bolt and torque to 200 ft-lbs. If the bolt that was removed in Step 2 was incorrect, contact MORryde to replace it with the correct bolt. Before moving the unit, refer to the Lockout Procedure located after Step 4 only if the wedge has been set up in the rotating position. The pin box will come from the factory in the lock out position. The 2″ bolt is UO115-824. Reinstall the bolt and torque to 200 ft-lbs.

Step 4

Repeat Steps 1 & 2 for the remaining bolt for the You Turn Rotating Pin Box. Proceed to Warranty Reimbursement.

LOCKOUT PROCEDURE

TOOLS REQUIRED:

15/16″ Socket
Breaker Bar
Torque wrench capable of 200ft-lbs

TIME ALLOWED: 30 minutes

Use the socket and breaker bar to loosen the wedge bolts and the bolts that are in the lockout hardware storage location, removing them and the spacer plates.

Place the spacer plates between the spindle box and pin box so that the hole lines up with the lockout holes. Use the two 5/8-18 x 1.5” bolts removed from the storage location with the conical lock washers and hand thread them into the lockout holes. Use the remaining bolts and conical lock washers and hand thread them into the storage location to store the wedge. Set the torque wrench to 200ft-lbs and torque all 5 bolts.

WARRANTY REIMBURSEMENT

INSPECTION and REPAIR

Submit the claim on Key Express using Flat Rate Code # 7135842F

In the Complaint section note:	Safety Advisory # 19-358
In the Cause section note:	Safety Advisory # 19-358
In the Correction section note:	Bolts were correct size or Bolts were incorrect size and were acquired from MorRyde

The amount of time authorized for this repair is .5 hour. Additional .5 hour for lock out procedure if needed.

PARTS DISPOSITION

No part return.

Please call Keystone RV Customer Service at 844-361-8455 if you have any questions.

RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 19V-596
Safety Advisory: 19-358

October 2, 2019

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»

This notice applies to your vehicle: «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Crossroads Cruiser Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

*Reason for this recall*	It has been decided that the vehicles in the recall population have a Morryde Rotating Pin Box and may have been manufactured with improper length bolts that hold the wedge to the pin box. If the Rotating Pin Box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places which could allow the trailer to come in contact with the truck. This could increase the risk of a crash.
*What we* *will do*	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect bolts in the wedge plate of each pin box and replace as needed. The service and parts required for this corrective action will be provided at no charge to you.
*What we need you to do*	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
*If you have questions*	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 19V-596
Safety Advisory: 19-358
Transport Canada: 2019-406

October 2, 2019

Recall Population

2020 Crossroads Cruiser Fifth Wheels
Models: 29SI, 27MK, 28RD, 24RL, 29RK

Serial Number Range:

L6320022 – L6320115

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

*Reason for this recall*	It has been decided that the vehicles in the recall population have a Morryde Rotating Pin Box and may have been manufactured with improper length bolts that hold the wedge to the pin box. If the Rotating Pin Box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places which could allow the trailer to come in contact with the truck. This could increase the risk of a crash.
*What we* *will do*	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect bolts in the wedge plate of each pin box and replace as needed. The service and parts required for this corrective action will be provided at no charge to you.
*What we need you to do*	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
*If you have questions*	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)

PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

Your Stock Units With Open Recall 19-358

You are receiving this email as your dealership has stock units with this recall still open. If the unit has been sold and you are unable to register it due to the open recall, please email a bill of sale copy to dealerservice@keystonerv.com so that we can contact the owner.

SAFETY ADVISORY 19-358
Safety Recall: US: 19V-596
CAN: 2019-406

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Crossroads Cruiser Fifth Wheels. As a result, Keystone RV is conducting a safety recall.

It has been decided that the vehicles in the recall population have a Morryde Rotating Pin Box and may have been manufactured with improper length bolts that hold the wedge to the pin box. If the Rotating Pin Box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places which could allow the trailer to come in contact with the truck. This could increase the risk of a crash. The remedy is to inspect bolts in the wedge plate of each pin box and replace as needed. The vehicles included in the recall are:

2020 Crossroads Cruiser Fifth Wheels
Models: 29SI, 27MK, 28RD, 24RL, 29RK

Serial Number Range: L6320022 – L6320115

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery.

Please log-in to Key Express for your list of VINs in campaign # 19-358

Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Please click here for a copy of the Safety Advisory 19-358 which details how to remedy the situation and the proper reimbursement procedures.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the Safety Advisory, please feel free to contact us.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

cc. National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

1 Affected Product

Vehicle