Fastener Failure may Cause Pedestal Separation – 2018-2019 Altec LR7, TA50, TA55, TA60 & TDA58 Aerial Devices

August 6, 2019 NHTSA CAMPAIGN NUMBER: 19V578000

Fastener Failure may Cause Pedestal Separation

If the fasteners break, the pedestal may separate from turntable, increasing the risk of injury or death.

 

NHTSA Campaign Number: 19V578

Manufacturer Altec Industries Inc.

Components STRUCTURE, EQUIPMENT

Potential Number of Units Affected 118

 

Summary

Altec Industries Inc. (Altec) is recalling certain 2018-2019 LR7, TA50, TA55, TA60 and TDA58 Aerial Devices. The high strength fasteners used to secure the pedestal to the turntable may fail.

 

Remedy

Altec has notified owners, and dealers will inspect the fasteners, replacing them as necessary, free of charge. The recall began August 9, 2019. Owners may contact Altec customer service at 1-877-462-5832.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list.

NHTSA Safety Recall
No. 19V-578

August 9, 2019

Dear Altec Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain LR7, TA50, TA55, TA60, TA45-L55 and TDA58 Units. These units have rotation bearing fasteners that can fail. The failed fasteners can possibly cause uncontrolled movement resulting in death or serious injury.

Refer to MAB 732 for the items covered under the warranty policy. Altec will supply, free of charge, replacement fasteners to correct this condition.

In order to determine if your unit is affected by MAB 732, compare the serial number of your unit with the list of affected units attached to the MAB. The repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The repair is expected to take 4 hours to complete.

At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.

For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or  go to https://www.safercar.gov.

For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-4625832).

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-4625832) so the records may be changed.

If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 MAB 732 MANDATORY ACTION BULLETIN

August  9, 2019

Units Affected: LR7, TA50, TA55, TA60, TA45-L55 and TDA58 Units (See attached list)

Rotation Bearing Fastener Inspection

This Mandatory Action Bulletin requires immediate action.

This Mandatory Action Bulletin requires the inspection of rotation bearing fasteners before using the unit again. Altec received reports of a number of rotation bearing fasteners that broke during a torque inspection. Death or serious injury can result from uncontrolled movement. The failure of rotation bearing fasteners can cause uncontrolled movement.

Altec requires an immediate visual inspection of the inner race (turntable side) rotation bearing fasteners before the unit is used in service again.

  • Look for any broken or missing fastener heads
  • Look at all the fastener heads on the inner race to see ifthere is a 5203 below the Altec logo (refer to Figure 1)

If any of the fasteners have a head with the head stamp of 5203 or there is a broken or missing fastener head, remove the unit from service.

If none of the fasteners have the 5203 stamp and there are no broken fastener heads, the unit can be returned to service and the MAB action is complete. Complete the MAB 732 Inspection Sheet and return it to Altec after the inspection.

If fasteners marked with 5203 are found on the inner race, all of the fasteners on that race must be replaced before the unit can be returned to service. Order the replacement fastener kit from the list on Page 2 by calling 1-877-GO ALTEC (1-877-462-5832) and select Prompt 1. Refer to Section 6 in the Maintenance Manual for replacement Instructions.

 

990859928 LR7, TA50/55/60, TA41/45  Rotation Fastener Replacement Kit
990935694 TDA58 Rotation Fastener Replacement Kit

 

For reference, fasteners with the head marking of 6035, 6043, and 5172 have been previously recalled.  If any of these fasteners are found please contact 1-877-GO ALTEC (1-877-4625832) for replacements.

This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility.  If the customer, or the customer’s warranty provider performs the inspection or repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/ or labor. Altec will allow up to $45 for the labor to perform the inspection and $315 for the labor to perform this repair. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers may be responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection or repair at the owner’s location.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC AERIAL DEVICE 2018-2019

 


7 Associated Documents

Recall Acknowledgement

RCAK-19V578-9390.pdf 245.351KB

RCAK-19V578-9390

 


Defect Notice 573 Report

RCLRPT-19V578-9304.PDF 212.762KB

RCLRPT-19V578-9304

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V578-8297.pdf 70.662KB

RCONL-19V578-8297

 


Recall Quarterly Report #2, 2019-4

RCLQRT-19V578-0754.PDF 211.241KB

RCLQRT-19V578-0754

 


Recall Quarterly Report #3, 2020-1

RCLQRT-19V578-8734.PDF 211.324KB

RCLQRT-19V578-8734

 


Recall Quarterly Report #1, 2019-3

RCLQRT-19V578-4833.PDF 211.141KB

RCLQRT-19V578-4833

 


Recall Quarterly Report #4, 2020-2

RCLQRT-19V578-9512.PDF 211.427KB

RCLQRT-19V578-9512

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V578&docType=RCL

 


 

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