NHTSA ID Number: 10161910
Manufacturer Communication Number: K66500719
Summary
Automated Manual Transmission (AMT) Clutch Failures At Service Replacement; New Clutch Found To Be Damaged When Unboxed Or Fails Soon After Replacement
11 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MACK | ANTHEM (AN) | 2017-2020 |
| MACK | CHU | 9999 |
| MACK | CXU | 9999 |
| MACK | GU | 9999 |
| MACK | PINNACLE (PI) | 2018-2020 |
| MACK | R | 9999 |
Solution K66500719
Monday, June 3, 2019 5:54:32 PM CEST
** SOLUTION **
| Title | Automated Manual Transmission (AMT) Clutch Failures At Service Replacement; New Clutch Found To Be Damaged When Unboxed Or Fails Soon After Replacement |
| Mack Models | |
| Mack Model | AN - Anthem, CHU - Pinnacle, Axle back, CXU - Pinnacle, Axle front, GR - Granite, GU - Granite, PI - Pinnacle |
| Volvo Models | |
| Volvo Model | VNL, VNM, VNR, VNX, VAH, VHD |
| Emission Standard | |
| Emission Standard | US17, US17+OBD16, US17+OBD18 |
| Engine family | |
| Engine family | 11L Engine, 13L Engine, MP7 MP8 |
| Transmission | |
| Transmission | AMT-F With Crawler Gears, AMT-F Without Crawler Gears, AMT-C, AMT-D, AMT-F, AMT-C, AMT-D, AMT-F With Crawler Gears, AMT-F Without Crawler Gears |
| ** SOLUTION ** | |
| Cause | A new clutch that is replaced in the aftermarket may be found damaged when removed from
packaging, or experience failure shortly after installation. This situation is likely to occur before the vehicle leaves the shop or during the first test drive after replacement. It has been determined that this issue arises due to damage that occurs during shipping and handling of the new part. Damage of this nature normally occurs to the tabs shown in the photo below: Note: This issue has not been seen in vehicles new from the factory. If a clutch is found failed in a new vehicle, normal repair procedure should be followed. |
| Solution | Prior to Installation
Correct Incorrect If the exposed tabs are found to be broken/cracked
|
| Internal comments (BO) | Jeff Grainger investigating. 12/4/18 |
| Solution visibility | Dealer distribution |
| Function(s)/component(s) affected | |
| Function affected | Clutch |
| Function Group | |
| Function Group | 411 mechanical clutch |
| Customer effect | |
| Main customer effect | noise, visual appearance |
| Noise | rattling noise, grinding, knock, rubbing noise |
| Road behaviour | driveability |
| Visual appearance | crack/fracture |
| Conditions | |
| Vehicle operating mode | on start-up, when driving |
| Frequency of occurrence of problem | random |
| Other conditions | after a workshop procedure on the vehicle |
| Administration | |
| Author | UT9268H |
| Dealer ID | UT9268H |
| Last modified by | RU4469V |
| Creation date | 15-11-2018 20:11 |
| Date of last update | 23-05-2019 21:05 |
| Review date | 22-07-2019 00:07 |
| Status | Published |
| NA_Reviewer | ut9268h |
| NA_Author_Group | GTT |
Solution K66500719
Monday, June 3, 2019 5:54:32 PM CEST
https://www.nhtsa.gov/recalls?nhtsaId=10161910
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161910-9999.pdf
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Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API
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