PA2ZZQ1904 – Motorcycle May Unexpectedly Slow Down or Stop – 2016-2018 Moto Guzzi Audace 1400 & Eldorado 1400, 2017-2018 Moto Guzzi California 1400, 2017 Moto Guzzi MGX 21 Bagger, 2013-2014 Aprilia Mana 850, 2014-2016 Aprilia Dorsoduro 750, 2018-2019 Aprilia Dorsoduro 900, & 2018 Aprilia Shiver 900 Motorcycles

July 26, 2019 NHTSA CAMPAIGN NUMBER: 19V561000

Motorcycle May Unexpectedly Slow Down or Stop

Unexpectedly slowing down or stopping while driving with no warning to following traffic can increase the risk of a crash.

 

NHTSA Campaign Number: 19V561

Manufacturer Piaggio Group Americas. Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 1,701

 

Summary

Piaggio Group Americas. Inc. (Piaggio) is recalling certain 2016-2018 Moto Guzzi Audace 1400 and Eldorado 1400, 2017-2018 Moto Guzzi California 1400, 2017 Moto Guzzi MGX 21 Bagger, 2013-2014 Aprilia Mana 850, 2014-2016 Aprilia Dorsoduro 750, 2018-2019 Aprilia Dorsoduro 900, and 2018 Aprilia Shiver 900 motorcycles. Due to a problem with the front brake master cylinder, the front brakes may drag or apply, causing the motorcycle to unexpectedly slow down or stop completely without activating the rear brake light.

 

Remedy

Piaggio will notify owners, and dealers will inspect, and if necessary, replace the front brake master cylinder free of charge. The recall began August 16, 2019. Owners may contact Piaggio customer service at 1-212-380-4433. Piaggio’s number for this recall is PA2ZZQ1904.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Aprilia Recalls

 

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Date: August 16, 2019

Dear Valued Customer:

IMPORTANT SAFETY RECALL

Regarding your: Moto Guzzi (Audace/CaIifornia Touring/EIdorado/MGX-21)

THIS NOTICE APPLIES TO YOUR VEHICLE

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. The NHTSA identification number of this recall is 19V-561

 

REASON FOR THIS RECALL

Moto Guzzi USA has decided that a defect, which relates to motor vehicle safety, exists in a specific range of Moto Guzzi motorcycles noted below:

• 2016 and 2018 Audace
• 2017-2018 California Touring
• 2016 and 2018 Eldorado
• 2017 MGX-21

In the affected range, Moto Guzzi USA has identified non-compliant front brake master cylinders that have been installed on a specific, limited batch of vehicles. The front brake master cylinder may not have sufficient ineffective lever stroke (Ineffective stroke = initial part of the lever stroke which does not cause braking effect.) This could lead to a progressive autoactivation of the brake itself until the vehicle stops, with a potential impact on safety. The vehicle may unexpectedly slow down and could stop without activation of the rear stop light, increasing the risk of a crash. According to vehicle registration records, you are the owner of a vehicle that falls within this affected VIN range.

 

WHAT WE WILL DO

To address this situation, Moto Guzzi USA will conduct a recall of models within the affected VIN range. Moto Guzzi USA, through the qualified dealer network, will inspect the front brake master cylinder using a specific procedure to determine if a defect exists. Front master cylinders found to be out of compliance will be replaced. This repair campaign will eliminate any potential safety risk.

The work required by this recall may be completed by your qualified Moto Guzzi dealer at no charge to you for the required parts and labor. The work time for the repair is approximately 20 minutes if the master cylinder is found to be compliant and no parts are needed.

If master cylinder replacement is necessary, a claim will be submitted to obtain a new master cylinder and the repair will require approximately 50 minutes of work time.

WHAT YOU SHOULD DO

With the receipt of this letter, please contact your authorized Moto Guzzi dealership as soon as possible to schedule an appointment to have the recall completed.. Instructions for this recall have been sent to your dealer and the parts are available. Your dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. Please ensure that these instructions are followed by anyone that uses your vehicle.

If you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within three (3) days, we recommend you contact our Customer Care helpline at 212-380-4433.

After contacting your dealer and the above number, if you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave SE, Washington, DC 20590, or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153); or go to https://www.safercar.qov.

Our Customer Care helpline (212-380-4433) is available to provide you with further information and any support you may need. Should the vehicle not be in your possession or available to you, please provide the name and address of the purchaser by contacting our Customer Care department or by filling out the form on the following page. This form can be faxed to 212-3804459. Our Customer care email is: customercare@piaqqioqroupamericas.com

If you previously had the work required of this recall completed at your own expense, please refer to the attached letter (Tread Act Customer Reimbursement Plan) describing the criteria and procedure to request reimbursement.

Federal law requires any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.

We are sorry to cause this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products. Thank you for your prompt attention to this important matter.

Very truly yours,

Moto Guzzi USA- Technical Services
Piaggio Group Americas

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN

Customer Reimbursement for Safety Related Recall Repairs

Effective with Safety related recalls initiated as of January 15, 2003

Moto Guzzi USA is initiating a safety related recall for a select range of models that includes your VIN number. If you have previously paid to have the repair or update as described in the recall documentation completed, you are entitled to be reimbursed for that expense.

You are encouraged to request reimbursement from your respective Moto Guzzi dealer. Alternatively, you may submit the request for reimbursement to the following address:

Customer Care
Moto Guzzi USA
1020 W. 1 7^th Street
Costa Mesa, CA 92627

In every case:

• Repair expenses pertaining to the subject of the safety recall are reimbursable, not consequential expenses such as towing, rental, accommodations, damage repairs, etc.

• Expenses from repair facilities outside of the Moto Guzzi USA authorized dealer network will be considered; however, the repair procedure must meet Moto Guzzi USA’s
• When reimbursing for parts, the Manufacturers Suggested Retail Price (MSRP) will be considered as the guideline for reasonable charges.
• Expenses for repairs performed more than 10 days after the date of the last customer notification letter sent by Moto Guzzi USA are not eligible for reimbursement.
• Taxes and hazardous waste disposal, where previously paid, are eligible for reimbursement.

The authorized Moto Guzzi dealer will request a copy of the customer notification letter, as well as a copy of the owner’s previously paid invoice, and then inspect the vehicle (if still in the possession of the invoice holder) to determine the scope and quality of the previous repair. Claims will be processed within 60 days of receipt.

 

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11/04/19

 

19-561 Chronology

 

1. All principal events that were the basis for the determination that the defect related to motor vehicle safety.

 

Details about chronology of principal events are listed here below:

 

December 2016

Piaggio recorded some claims from the market about residual torque at front wheel during parking with gearbox in neutral. Piaggio claimed the defect with master cylinder supplier. A possible machining non-conformity of brake lever only was declared by supplier and resolved. According to supplier master cylinders produced from March 27, 2017 on (marking on component 7327) would be OK.

Piaggio Quality Inspectors checked components and lever machining process, confirming the supplier’s  statement about cut-off date.

No further action was made by Piaggio on the field, as customers safety was not involved. Claims continued to be managed through warranty normal procedure.

 

July 2018

Piaggio recorded from the market some cases of vehicles slowing down while running, due to progressive auto-activation of the front brake.

Following these events, Piaggio began to perform deeper investigations, finding that the main responsible of the defect was the pump body and not the lever, as declared by supplier till the date. In order to solve such functional problem for the ongoing vehicle production Piaggio activated in July a 100% selection of master cylinders before assembling them on vehicles. No action on the field due to lack of evidence of safety consequences, and claims continued to be managed through warranty normal procedure. The component is designed by the supplier and purchased by Piaggio as a blackbox, so Piaggio pushed the supplier for a drawing modification with increased minimum value of ineffective stroke.

 

June 2019

Piaggio recorded from the market the first two cases of accident due to self-braking event during normal running. Details:

 

Ref. no.	date	vehicle	Country	Claim – EVENT	Piaggio check result
HDS 9000046729	18/06/2019	DORSODURO 750	Macedonia	Accident with driver’s injury	Piaggio technician traveled to Macedonia and checked the front master cylinder, finding ineffective stroke missing at all (measured 0 mm)
HDS 9000046205	11/06/2019	GUZZI MGX-21	Russia	Accident with driver’s injury	Recall of part was not possible

 

Due to above two events, Piaggio activated in July 2019 a safety recall campaign regarding the master cylinder, although at that time the supplier had not yet confirmed the master cylinder problem.

 

July – September 2019

Piaggio arranged meetings and calls with the supplier in order to clarify the issue and technical responsibility and made available several defective parts available. In September the supplier stated that he had been able to reproduce the problem with internal tests on defective samples, nevertheless has not agreed on responsibility.

 

2. A summary of all warranty claims, field or service reports,

Enclosed: summary of related warranty claims on Front Master Cylinder part numbers.

Relevance of each event is classified adding ranking 1-2-3 (1=accident; 2= clear feedback from the customer; 3= low evidence or not clear relation to the issue).

Warranty no.	Relevance (*)	Part no.	Description	Vehicle Type	Production date	Selling date	Country	Mileage Km	Warranty date
not classified	1	887764	FRONT MASTER CYLINDER ABS	California	2/22/2017	6/16/2017	Russia	2303	6/11/2019
5919889	2	2B006115	FRONT MASTER CYLINDER ABS	DORSODURO 750	17/06/2016	28/06/2016	Italy	1860	6/17/2019
not classified	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	6/17/2016	6/28/2016	Italy	1850	6/17/2019
5921609	3	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 750	07/04/2016	23/08/2016	France	11108	6/21/2019
5923015	2	2B006115	FRONT MASTER CYLINDER ABS	DORSODURO 900	13/06/2018	17/04/2019	Italy	2144	6/26/2019
5925688	3	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 900	23/07/2018	26/04/2019	France	2918	7/3/2019
5926994	2	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 900	09/04/2018	3/29/2019	Italy	1614	7/8/2019
5929519	3	887764	FRONT MASTER CYLINDER ABS	California	5/20/2018	2/22/2019	France	4390	7/15/2019
5938454	3	887764	FRONT MASTER CYLINDER ABS	California	09/09/2013	04/03/2015	Italy	100360	8/8/2019
5948378	3	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 900	01/03/2018	24/04/2018	Italy	7911	9/10/2019
5952973	3	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 900	03/04/2018	5/15/2018	Germany	3707	9/21/2019
5953729	3	2B006111	FRONT MASTER CYLINDER ABS	California	19/10/2016	09/11/2017	Italy	2600	9/24/2019
5960651	3	2B006115	FRONT MASTER CYLINDER ABS	SHIVER 900	17/07/2018	27/05/2019	Belgium	4030	10/11/2019
5961070	3	2B006111	FRONT MASTER CYLINDER ABS	California	07/07/2017	10/08/2019	USA	1032	10/12/2019
5797619	2	887764	FRONT MASTER CYLINDER ABS	California	26/10/2016	02/01/2017	Italy	9970	01/06/2018
5726353	3	887764	FRONT MASTER CYLINDER ABS	California	03/02/2017	#	USA	0	01/11/2017
5450203	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	15/05/2013	22/09/2014	UK	4864	03/02/2016
2873448	3	859781	FRONT MASTER CYLINDER ABS	SPORT GEAR 850	25/08/2008	13/03/2009	Germany	2922	03/11/2009
5292088	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	19/04/2013	16/02/2015	USA	134	04/03/2015
5561660	2	887764	FRONT MASTER CYLINDER ABS	California	19/05/2015	28/08/2015	France	3283	06/10/2016
5800178	2	887764	FRONT MASTER CYLINDER ABS	California	13/07/2016	18/08/2016	Germany	5360	08/06/2018
5855916	2	887764	FRONT MASTER CYLINDER ABS	California	31/01/2017	26/09/2017	France	2905	08/11/2018
5856045	3	887764	FRONT MASTER CYLINDER ABS	California	13/10/2017	5/14/2018	Czech Rep.	5184	08/11/2018
5504948	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	21/07/2015	24/03/2016	Italy	2150	09/06/2016
5689965	2	887764	FRONT MASTER CYLINDER ABS	California	18/07/2015	23/04/2017	USA	1154	09/08/2017
5690041	3	887764	FRONT MASTER CYLINDER ABS	California	07/02/2017	07/09/2017	USA	0	09/08/2017
5845400	3	887764	FRONT MASTER CYLINDER ABS	California	03/02/2017	22/06/2018	USA	2567	09/10/2018
5856246	3	887764	FRONT MASTER CYLINDER ABS	California	30/03/2018	25/04/2018	Czech Rep.	5670	09/11/2018
5823796	2	887764	FRONT MASTER CYLINDER ABS	California	29/11/2016	3/1/2017	Norway	6267	10/08/2018
5322538	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	05/06/2013	09/08/2013	Germany	10143	11/05/2015
5490851	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	09/05/2014	30/06/2014	Germany	2662	11/05/2016
5564099	3	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	15/05/2014	03/02/2015	France	11451	11/10/2016
5440737	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	18/06/2013	28/01/2014	Germany	13298	12/01/2016
5110008	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	31/03/2011	12/06/2012	Italy	5948	12/03/2014
5491530	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	10/04/2015	06/10/2015	Italy	1840	12/05/2016
5339329	3	887764	FRONT MASTER CYLINDER ABS	California	31/10/2012	27/06/2013	Germany	2261	12/06/2015
5813046	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	22/06/2016	29/07/2016	Germany	4395	12/07/2018
5691257	2	887764	FRONT MASTER CYLINDER ABS	California	28/10/2016	29/06/2017	Germany	3197	14/08/2017
5835858	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 900	01/06/2017	13/06/2017	Italy	4100	15/09/2018
5731960	3	887764	FRONT MASTER CYLINDER ABS	California	13/07/2016	20/11/2017	Sweden	0	15/11/2017
3481640	2	859781	FRONT MASTER CYLINDER ABS	SPORT GEAR 850	12/10/2010	01/04/2011	Australia	1059	16/02/2012
5891115	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	04/09/2014	12/09/2015	Germany	15850	18/03/2019
5640383	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	27/02/2014	01/04/2015	Austria	11700	19/04/2017
5721218	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	12/05/2014	18/11/2015	Austria	12455	19/10/2017
5721282	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	31/03/2016	22/04/2016	France	1703	19/10/2017
5859264	2	887764	FRONT MASTER CYLINDER ABS	California	29/07/2016	06/07/2018	USA	437	19/11/2018
5509604	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	29/02/2016	11/03/2016	Germany	2628	20/06/2016
5509537	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	06/05/2015	18/06/2015	Germany	4037	20/06/2016
5553206	3	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	29/09/2015	15/12/2015	Italy	800	20/09/2016
5707378	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	20/07/2016	22/09/2016	Italy	6500	20/09/2017
5733606	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	28/04/2015	30/06/2016	UK	2574	20/11/2017
5859503	3	887764	FRONT MASTER CYLINDER ABS	California	12/09/2016	30/05/2017	Italy	5723	20/11/2018
5805003	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 900	31/05/2017	16/06/2018	Germany	650	21/06/2018
5181428	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	23/04/2013	18/10/2013	Germany	5943	21/07/2014
5681834	3	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	18/04/2016	31/05/2017	Canada	524	21/07/2017
5838113	3	887764	FRONT MASTER CYLINDER ABS	California	13/02/2017	17/07/2018	Canada	3991	21/09/2018
5838580	2	887764	FRONT MASTER CYLINDER ABS	California	07/04/2017	20/06/2017	Canada	4428	21/09/2018
5875706	3	887764	FRONT MASTER CYLINDER ABS	California	24/05/2018	28/11/2018	Italy	5010	22/01/2019
5101611	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	24/04/2013	05/06/2013	Germany	2472	22/02/2014
5618221	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	04/04/2013	03/05/2016	USA	2114	22/02/2017
5511143	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	20/03/2014	21/03/2015	Germany	420	22/06/2016
5783719	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	28/04/2016	13/05/2016	Germany	7269	23/04/2018
5345258	3	887764	FRONT MASTER CYLINDER ABS	California	23/04/2015	11/04/2017	Italy	0	23/06/2015
5850444	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	19/04/2016	12/05/2016	Italy	16034	23/10/2018
3416339	3	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	01/07/2009	12/05/2011	Italy	2166	24/10/2011
5571384	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	26/02/2016	05/08/2016	Italy	565	26/10/2016
5710498	2	887764	FRONT MASTER CYLINDER ABS	California	12/09/2016	06/10/2016	Italy	14050	27/09/2017
5572241	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	27/04/2016	06/10/2016	France	15	27/10/2016
5316673	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	11/04/2013	06/06/2013	Germany	8266	28/04/2015
5277732	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	26/02/2013	27/04/2013	France	2250	29/01/2015
5696415	2	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	21/06/2016	01/09/2016	Germany	2921	29/08/2017
5796905	2	887764	FRONT MASTER CYLINDER ABS	California	07/07/2015	13/05/2016	USA	2846	30/05/2018
5037716	3	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	22/04/2013	03/07/2013	Italy	1220	30/07/2013
5819429	2	896385	FRONT MASTER CYLINDER ABS	DORSODURO 900	14/06/2017	13/07/2017	Germany	1228	30/07/2018
5542413	2	887764	FRONT MASTER CYLINDER ABS	California	18/07/2015	25/04/2016	USA	1137	30/08/2016
not classified	2	887764	FRONT MASTER CYLINDER ABS	California	10/28/2016	3/31/2017	Swiss	9990
not classified	1	896385	FRONT MASTER CYLINDER ABS	DORSODURO 750	7/10/2015	10/15/2015	Macedonia	8016
not classified	2	859781	FRONT MASTER CYLINDER ABS	DORSODURO 750	2/25/2016	np	Palestina	9850
not classified	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	2/27/2016	3/26/2016	Germany	1872
not classified	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 750	7/12/2016	9/27/2016	Italy	1500
not classified	3	896385	FRONT MASTER CYLINDER ABS	SHIVER 900	5/31/2017	6/21/2017	Italy	8900
not classified	2	896385	FRONT MASTER CYLINDER ABS	SHIVER 900	8/3/2017	4/4/2018	Italy	1613

 

(*)

Relevance 1	accident
Relevance 2	clear feedback from the dealer
Relevance 3	low evidence or not clear relation to the issue

 

3. Other information (such as numbers of deaths and/or injuries), with their dates of receipt.

Only 2 cases of injury were recorded – see above list.

 

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17 Affected Products

Vehicles

MAKE	MODEL	YEAR
APRILIA	DORSODURO	2014-2016, 2018-2019
APRILIA	MANA 850	2013-2014
APRILIA	SHIVER	2018
MOTO GUZZI	AUDACE	2016-2018
MOTO GUZZI	CALIFORNIA	2017-2018
MOTO GUZZI	ELDORADO	2016-2018
MOTO GUZZI	MGX 21 BAGGER	2017

 

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12 Associated Documents

Recall 573 Report – Amendment 4

RCLRPT-19V561-1103.PDF 223.715KB

 

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Recall 573 Report – Amendment 5

RCLRPT-19V561-6241.PDF 223.795KB

 

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Recall Acknowledgement

RCAK-19V561-1364.pdf 245.473KB

 

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Defect Notice 573 Report

RCLRPT-19V561-7523.PDF 222.081KB

 

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Recall 573 Report – Amendment 3

RCLRPT-19V561-3250.PDF 223.659KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V561-9035.PDF 211.35KB

 

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Chronology

RMISC-19V561-2999.pdf 175.081KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V561-8440.PDF 211.456KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V561-6472.PDF 211.264KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V561-1491.pdf 2875.902KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V561-3660.PDF 211.163KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V561-7115.PDF 222.146KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V561&docType=RCL

 

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