9903429 - Hitch may Become Fractured in Upper Corners - 2019-2020 Entegra Reatta Motorhomes

March 6, 2019

Hitch may Become Fractured in Upper Corners

The damaged hitch may result in the towed vehicle separating from the motorhome, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V178

Manufacturer Entegra Coach

Components TRAILER HITCHES

Potential Number of Units Affected 39

 

Summary

Entegra Coach (Entegra) is recalling certain 2019-2020 Entegra Reatta motorhomes. While the motorhome was being delivered, the tow hitch may have been damaged, compromising the motorhome's ability to safely tow vehicles.

 

Remedy

Entegra has notified owners, and dealers will replace the hitch, free of charge. The recall began March 15, 2019. Owners may contact Entegra's customer service at 1-800-517-9137. Entegra's number for this recall is 9903429.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Safety Recall:  Jayco 19V-177                                                                                                                                

Entegra 19V-178 

March 2019

 

IMPORTANT SAFETY RECALL

 

This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety exits in certain Model Year 2019 Jayco Embark and Entegra Reatta Class A motorhomes.

Reason for this recall The hitch receiver on your motorhome may have been compromised during delivery of the chassis to our production facility.  The hitch may have fractured at the receiver opening. The fracture may not be visible to the naked eye.  Failure of the hitch can increase the risk of crash or injury.
Recall Remedy An authorized Dealer will remove and replace the hitch free of charge.  The Recall Remedy will take aproxiatmetly 2 hours.   PLEASE DO NOT USE THE HITCH UNTIL THE RECALL REMEDY IS PERFORMED .
What we need you to do Please contact a Jayco Authorized Dealer as soon as possible to schedule an appointment to have this remedy completed free of charge.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137.   If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Jayco Motorized/Entegra Coach 


2 Affected Products

Vehicle

MAKE MODEL YEAR
ENTEGRA REATTA 2019-2020

7 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V178-7059.pdf 51.155KB

Download (PDF, 50KB)


Defect Notice 573 Report

RCLRPT-19V178-6257.PDF 212.663KB

Download (PDF, 208KB)


Manufacturer Notices(to Dealers,etc) - 19V-177 178 Dlr Ltr

RCMN-19V178-2667.pdf 185.347KB

Download (PDF, 181KB)


Recall Acknowledgement

RCAK-19V178-5106.pdf 282.422KB

Download (PDF, 276KB)


Recall Quarterly Report #1, 2019-1

RCLQRT-19V178-6647.PDF 211.128KB

Download (PDF, 206KB)


Miscellaneous Document - 19V-177 178 Order Form

RMISC-19V178-0216.pdf 153.695KB

Download (PDF, 150KB)


Remedy Instructions and TSB

RCRIT-19V178-2607.pdf 1342.369KB

Download (PDF, 1.28MB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V178&docType=RCL


 

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Last update on 2019-04-24 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-04-24 / Affiliate links / Images from Amazon Product Advertising API

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