Safety Recall Action Notice SB563 – Coolant Expansion Hose – 2019 Triumph Speed Twin Motorcycles

March 5, 2019

Coolant Leak Near Rear Tire

Loss of coolant near the rear tire may cause a loss of traction, increasing the risk of crash.

 

NHTSA Campaign Number: 19V167

Manufacturer Triumph Motorcycles America, LTD

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 726

 

Summary

Triumph Motorcycles America, LTD (Triumph) is recalling certain 2019 Speed Twin motorcycles. Improper routing of the coolant hose may cause it to contact the exhaust header pipe, damaging the hose and resulting in a coolant leak near the rear tire.

 

Remedy

Triumph will notify owners, and dealers will inspect the coolant hose routing, rerouting the hose and replacing it if necessary, free of charge. The recall began April 15, 2019. Owners may contact Triumph customer service at 1-678-854-2010. Triumph’s number for this recall is SRAN563.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Triumph Recalls

 

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Safety Recall Action Notice SB563
Issue 2 – 05.2019

Subject: Coolant Expansion Hose
Bulletin Number	Models Affected	VIN Range	Markets Affected
563	Speed Twin	917456 to 940307, and Appendix A	All Markets

 

Background Information

Internal investigations have identified that, in some instances, the coolant expansion hose may be routed incorrectly. If left in this position the coolant expansion hose may come into contact with the right hand exhaust header pipe, leading to coolant hose damage and loss of engine coolant.

Dealers are requested to check and if necessary reposition or replace the coolant hose as described in the procedure below.

 

Customer Contact Instructions

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY. DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice. Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

 

Triumph subsidiaries and distributors must instigate a Safety Recall Action in their country in accordance with the national recall code of practice. For vehicles in dealer stock, the safety recall MUST be actioned before delivery to the customer.

Dealers are to prioritise repair of customer owned motorcycles before any unsold motorcycles.

 

Identification of Affected Motorcycles

Speed Twin models from VIN 917456 to 940307, and the additional VINs listed in appendix A.

Note:

• Some affected motorcycles listed in the VIN range will have been modified and repaired by Triumph prior to their release from the factory.
• Unmodified motorcycles can be identified by checking the ‘VIN Enquiry’ on www.triumphonline.net.

 

Warranty Claim Instructions

Notice Number	Fault Code	Repair Code	Description	Repair Time Allowance
563	021035934	995630	Check Only	0.02 hours
		995631	Check and reposition hose	0.04 hours
		995632	Check and replace hose	0.6 hours

 

Note:

• To assist workshop planning, note that the replacement of the coolant hose will be a rare occurrence. Factory experience shows that fewer than 13% of affected VINs will require a replacement coolant hose. Therefore dealers should expect 87% of VINs to require either a visual check or a check and reposition.

 

Genuine Parts Information

Notice Number	Part Number	Description	Quantity
563	T2100787	Hose, Expansion, Coolant	1
	T3350003	Locknut, Flanged, M6 x 1.0	3
	T3700440	Clip, Hose	2

 

Note:

• Part number T2100787 – Hose, Expansion, Coolant, T3350003 – Locknut, Flanged, M6 x 1.0 and T3700440 – Clip, Hose, are only required when replacing a damaged hose.

Parts Ordering Instructions

For Triumph Subsidiary and Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched on: Order all repair parts by submitting a New Prior through the Warranty OnLine system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Safety Recall Action Notice. For Overseas Distributor dealers NOT using Triumph Warranty On-Line or for Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched off: Orders should be placed using the normal parts ordering procedure.

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

 

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this Safety Recall Action Notice have been complied with.

Before returning the motorcycle to the customer, download the latest calibration to the engine control module using the current version of the Triumph diagnostic software.

Warning

Before starting work, make sure the motorcycle is stabilised and adequately supported. This will help prevent it from falling and causing injury to the operator or damage to the motorcycle.

Warning

Do not remove the coolant pressure cap when the engine is hot. When the engine is hot, the coolant inside the cooling system is hot and also under pressure. Contact with hot coolant will cause scalds and skin damage.

Warning

Triumph HD4X coolant contains chemicals which are harmful or toxic if swallowed. Prolonged or repeated contact with the skin or eyes may cause irritation. Always wear suitable protective clothing, including impervious gloves and eye/face protection. In case of ingestion, rinse mouth and seek medical attention immediately. In case of skin contact wash the affected area with soap and water. In case of eye contact, promptly wash eyes with plenty of water while lifting the eye lids.

 

Coolant Expansion Hose Check

Note:

• Figure 1 below shows a correctly routed coolant expansion hose. The hose is routed between the brake line and the engine casing, and contact with the exhaust header pipe is not possible.
• Figures 2 and 3 below show incorrectly routed coolant expansion hoses. The hose is either routed in front of the brake line (when viewed from the right hand side of the motorcycle) or is routed between the brake line and the right hand exhaust header pipe. Contact with the right hand exhaust header is possible.
• If the coolant hose is not in contact with the header pipe and is routed correctly behind the brake line, as shown in Figure 1 below, no repair is necessary. Submit a warranty claim for Check Only using repair code 995630.
• If the coolant hose is not in contact with the header pipe but is routed incorrectly in front of the brake line, as shown in Figure 2 or 3 below, go to Coolant Expansion Hose Reposition. No tools or parts are required. Submit a warranty claim for Coolant Expansion Hose Reposition using repair code 995631.
• If the coolant expansion hose is routed incorrectly in front of the brake line, as shown in Figure 2 or 3 below, and there are signs of damage to the braided sheath or the hose itself go to Coolant Expansion Hose Replace. Submit a warranty claim for Coolant Expansion Hose Replace using repair code 995632.

1. Check the coolant expansion hose is positioned so that it is routed between the brake line and the engine casing as shown below.

Figure1: Coolant Hose Correctly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

Figure 2: Coolant Hose Incorrectly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

Figure 3: Coolant Hose Incorrectly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

 

Coolant Expansion Hose Reposition

Note:

• The coolant expansion hose can be identified by the braided sheath.
• When repositioning, it is not necessary to disconnect the coolant expansion hose.

1. Reposition the coolant expansion hose so that it is located between the brake line and the engine casing as shown below.
2. From the underside of the motorcycle check the coolant expansion hose and alternator harness are positioned as shown below.

1. Coolant expansion hose
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

1. Coolant expansion hose
2. Alternator harness
3. Brake line (rear brake switch)
4. Rubber strap

 

Coolant Expansion Hose Replace

Removal

Warning

If the engine has recently been running, the exhaust components may be hot to the touch. Contact with the hot components may cause damage to exposed skin. To avoid skin damage, always allow the hot parts to cool before touching the exhaust system.

 

1. Remove the seat as described in the Service Manual.
2. Disconnect the battery as described in the Service Manual.
3. Remove the fuel tank as described in the Service Manual.
4. Remove the front sprocket cover as described in the Service Manual.
5. Remove the left hand side panel as described in the Service Manual.
6. Remove the fixing and remove the air intake duct from the left hand side of the airbox.

Note:

• Note the position and orientation of the roll over valve and, if fitted, the purge control valve and the bracket for installation.

7. Remove the fixing and detach the roll over valve and, if fitted, the purge control valve from the airbox.
8. Remove the fixings and shouldered washers then remove the ABS modulator cover.

1. Fixing
2. Air intake duct

 

1. Fixing
2. Roll over valve
3. Purge control valve
4. Bracket

 

1. Fixings
2. ABS modulator cover

 

Warning

Triumph HD4X coolant contains chemicals which are harmful or toxic if swallowed. Prolonged or repeated contact with the skin or eyes may cause irritation. Always wear suitable protective clothing, including impervious gloves and eye/face protection. In case of ingestion, rinse mouth and seek medical attention immediately. In case of skin contact wash the affected area with soap and water. In case of eye contact, promptly wash eyes with plenty of water while lifting the eye lids.

Caution

Do not allow the coolant to become contaminated. If the coolant becomes contaminated always dispose it in an environmentally safe manner. Contaminated coolant may damage the motorcycle cooling system.

 

Note:

• Make sure the coolant expansion hose is correctly identified prior to cutting.
• The coolant expansion hose is constructed of hard rubber.
• The sleeve that covers the alternator harness is flexible plastic and soft when touched.
• To allow for reuse of the coolant, a clean container must be placed below the coolant expansion hose before it is cut.

9. Locate the coolant expansion hose and, noting it’s orientation, remove the rubber strap.
10. Place a clean container under the coolant expansion hose.
11. Cut the coolant expansion hose at the lowest point, and allow the coolant to drain in to the clean container. Retain the coolant for reuse.
12. Remove the fixing and position the coolant filler neck away from the immobiliser bracket.
13. Release the coolant expansion hose clamp from the coolant filler neck.
14. Noting the orientation of the coolant hose and the clips, remove the hose, and remove and discard the hose clamp.

 

1. Coolant expansion hose (hard rubber)
2. Coolant overflow hose
3. Alternator harness (soft plastic)
4. Rubber strap

 

1. Fixing
2. Coolant pressure cap
3. Immobiliser bracket

 

1. Coolant expansion hose
2. Coolant expansion hose clamp
3. Clip

 

Note:

• Note the routing of the coolant expansion hose prior to removal.
• The coolant expansion hose is routed behind the left hand side panel.
• To ease the installation process it is advisable to attach a suitable length of cord to the coolant hose prior to removal.
• Attaching the cord assists in the installation of the new coolant hose.

15. Attach a suitable cord to the hose prior to removing it completely from the motorcycle.
16. Noting the routing of the coolant expansion hose, pass the coolant expansion hose from the right hand side of the frame to the left hand side noting that the hose is routed through the harness guide and exits to the left hand side of the frame.

 

1. Coolant expansion hose
2. Harness guide
3. Roll over valve hose
4. Frame (right hand side)
5. Frame (left hand side)

 

Note:

• To allow access to the coolant expansion hose the motorcycle harness must first be unclipped from the guide loop and moved to one side.

17. Release the coolant expansion hose and the harness from the guide loop on the left hand side of the frame.
18. Pass the coolant expansion hose from the left hand side of the frame until it is free from the side panel infill.
19. Pass the coolant expansion hose between the left hand side of the frame and the frame cross member.
20. Note the routing of the coolant expansion hose in relation to the frame cross member and the electrical connectors and remove the coolant hose from the motorcycle.
21. Remove the coolant expansion tank as described in the Service Manual.
22. Release the hose clamp from the coolant expansion hose and disconnect it from the coolant expansion tank outlet pipe, discard the hose clamp.
23. Attach the cord to the remaining part of the hose and then remove the hose from the motorcycle.

 

1. Coolant expansion hose
2. Harness
3. Guide loop
4. Connector

 

1. Coolant expansion hose
2. Harness
3. Side panel infill

 

1. Coolant expansion hose
2. Frame cross member
3. Harness (regulator rectifier)
4. Harness (ABS modulator)

 

1. Coolant expansion hose
2. Harness
3. Brake line (rear brake switch)
4. Strap

 

1. Coolant expansion hose
2. Hose clamp
3. Coolant expansion tank

 

Note:

• Make sure the cord remains routed on the motorcycle prior to removing the coolant expansion hose.

24. Remove the cord from the coolant expansion hose.

 

Installation

Note:

• When securing the cord to the coolant expansion hose make sure the edge of the braided hose is protected by a suitable tape to prevent snagging during installation.

1. Fit the cord to the braided end of the coolant expansion hose.
2. Route the coolant filler hose along the right hand side of the frame.
3. As noted during removal, fit the coolant hose to the coolant filler neck and secure with a new hose clamp.
4. Refit the coolant filler neck to the immobiliser bracket and tighten the fixing to 3 Nm.
5. As noted during removal, pass the coolant expansion hose from the right hand side of the frame to the left hand side noting that the hose is routed through the harness guide and exits to the left hand side of the frame.
6. Route the coolant expansion hose and secure with the clip on the right hand side of the frame.

 

1. Coolant expansion hose
2. Coolant expansion hose clamp
3. Clip

 

1. Coolant expansion hose
2. Clip
3. Harness guide

 

Note:

• Do not allow the coolant expansion hose to become separated from the cord at this stage.
• Push the coolant expansion hose whilst gently pulling on the cord.

7. As noted during removal, route the coolant hose through the side panel infill.
8. As noted during removal, refit the coolant expansion hose and reposition the harness into the guide loop on the left hand side of the frame.
9. Noting the route of the coolant hose, pass the coolant expansion hose between the left hand side of the frame and the frame cross member.
10. As noted during removal, route the coolant expansion hose around the frame cross member and the electrical connectors.
11. Refit the rubber strap.
12. As noted during removal, route the coolant expansion hose to the front of the coolant overflow hose so that it rests between the alternator harness and the rear brake line.
13. Refit the coolant expansion tank hose to the coolant expansion tank outlet pipe and secure using a new hose clamp.
14. Refit the coolant expansion tank, as described in the Service Manual, making sure the coolant expansion hose is routed so that it is positioned between the brake line and the engine casing and the coolant overflow is not trapped or kinked.
15. Refit the roll over valve bracket and, if fitted, the purge control valve and tighten the fixing to 1.5 Nm.
16. Refit the air intake duct and tighten the fixing to 1.5 Nm.
17. Refit the ABS modulator cover, fit the shouldered washers and tighten its fixings to 4 Nm.

 

1. Coolant expansion hose
2. Harness
3. Side panel infill

 

1. Coolant expansion hose
2. Harness
3. Guide loop
4. Connector

 

1. Coolant expansion hose
2. Frame cross member
3. Harness (regulator rectifier)
4. Harness (ABS modulator)

 

1. Coolant expansion hose
2. Harness
3. Brake line (rear brake switch)
4. Rubber strap

 

1. Coolant expansion hose
2. Coolant overflow hose
3. Alternator harness
4. Rubber strap

 

1. Coolant expansion hose
2. Hose clamp
3. Coolant expansion tank

 

1. Coolant expansion hose (braided sheath)
2. Alternator harness
3. Coolant overflow hose
4. Rear brake line
5. Exhaust header pipe (right hand)

 

1. Fixing
2. Roll over valve
3. Purge control valve
4. Bracket

 

1. Fixing
2. Air intake duct

 

1. Fixings
2. ABS modulator cover

 

Caution

Do not allow the coolant to become contaminated. If the coolant becomes contaminated always dispose of it in an environmentally safe manner. Contaminated coolant may damage the motorcycle cooling system.

 

18. Refill the coolant expansion tank with the original coolant and adjust to the correct level as necessary.
19. Refit the front sprocket cover as described in the Service Manual.
20. Refit the left hand side panel as described in the Service Manual.
21. Refit the fuel tank as described in the Service Manual.
22. Connect the battery as described in the Service Manual.
23. Refit the seat as described in the Service Manual.
24. Carry out a final check of the coolant expansion hose routing, rectify as necessary.

Figure 1: Coolant Hose Correctly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

Figure 2: Coolant Hose Incorrectly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

Figure 3: Coolant Hose Incorrectly Routed

1. Coolant expansion hose (braided sheath)
2. Brake line
3. Alternator harness
4. Right hand exhaust header pipe

 

 

Appendix A

	944120	943853	948710	940938
941002	944124	943856	948720	941006
945919	944131	944100	948735	941008
948757	944144	944487	949415	941024
941333	944155	944500	949422	941027
942449	944157	947687	949428	941037
944068	944158	947690	949436	941299
944084	944160	947694	949454	941305
944414	944174	947700	949463	941315
944422	944181	951238	949470	941609
946309	945936	951248	949543	941623
946314	945943	951252	951367	941645
948866	948334	951256	951374	941654
950427	948347	951266	951385	941671
950431	948381	951270	953644	941681
941375	948387	951276	953646	941726
941687	948392	951277	953648	941733
944115	942553	951286	953652	941746
944166	944057	951294	953655	941753
944170	949806	951301	953657	941755
944171	949807	951307	953661	942104
949791	949809	954719	953664	942116
952931	949811	958012	953682	942143
953032	949813	958017	955104	942150
953936	949835	941259	955115	942170
953969	949836	941713	955140	942180
942513	949837	944161	955161	942198
943807	949838	944412	955181	942489
943812	949839	944575	940703	944032
943824	949852	944185	940706	944033
943828	949856	944416	940709	944035
943833	951040	947427	940713	944036
943837	951053	947431	940715	944038
943858	940691	947447	940717	944041
944030	940694	947643	940719	944042
944039	940984	947648	940721	944044
944048	941565	947655	940908	944045
944118	941579	947663	940921	944047

 

944050	944433	948768	953667	944092
944051	944435	948775	953673	944098
944053	944437	949478	953676	944107
944054	944439	949486	953679	944108
944056	944442	949492	953685	944164
944059	944444	949497	953687	953710
944060	944446	949504	953691	948862
944063	944448	949516	953695	951322
944064	944451	949522	953702	956165
944066	944453	949525	953706	957057
944070	944457	951535	954352	958025
944186	944460	951540	955833
944189	944540	951550	955870
944193	947361	951553	955883
944418	947369	951557	941770
944420	947380	951562	944071
944424	947453	951573	944076
944426	947456	951576	944078
944428	948743	951578	944089
944430	948750	951588	944090

 

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15^th April 2019

! IMPORTANT SAFETY RECALL !

 

RE-ROUTING OF THE COOLANT HOSE TO PREVENT A LOSS OF TRACTION AT THE REAR TIRE

Safety Recall: SRAN563
NHTSA Recall: 19V167

 

This notice applies to your motorcycle:
Model: Speed Twin
VIN: XXX

 

Dear XXX:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that a defect which relates to motor vehicle safety exists in your motorcycle, with the VIN shown above. Accordingly, Triumph Motorcycles America Ltd. is conducting a safety recall to address the condition.

The reason for this recall notice:	The coolant hose between the radiator and expansion tank may have been misrouted during assembly. A misrouted hose may come into contact with the exhaust header pipe, potentially causing damage to the hose.  If this condition occurs and remains undetected, it may lead to a loss of coolant in the area of the rear tire, presenting a risk of a loss of traction, increasing the risk of a crash.
What Triumph & your dealer will do:	Triumph Motorcycles America Ltd. has authorized your dealer to have the routing checked and if necessary, repaired free of charge (parts and labour) to you.  This repair should take less than 40 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make your motorcycle available for a longer period of time.
What you must do to ensure your safety:	Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need help:	Please contact your authorized Triumph dealer should you have any questions or encounter any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010.

 

If an authorized Triumph dealer or Triumph Motorcycle America Ltd, fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

We apologise for any inconvenience this may cause you.  However, we have taken this course of action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

 

Sincerely 

Triumph Motorcycles America Ltd.

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15 July 2019

 

! IMPORTANT SAFETY RECALL !

RE-ROUTING OF THE COOLANT HOSE TO PREVENT A LOSS OF TRACTION AT THE REAR TYRE

Safety Recall: SRAN563
NHTSA Recall: 19V167

 

This notice applies to your motorcycle: 

Model: Speed Twin
VIN: SMTD54HF4KTXXXXXX

 

Dear XXX:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that a defect which relates to motor vehicle safety exists in your motorcycle, with the VIN shown above. Accordingly, Triumph Motorcycles America Ltd. is conducting a safety recall to address the condition.

The reason for this recall notice:	The coolant hose between the radiator and expansion tank may have been misrouted during assembly. A misrouted hose may come into contact with the exhaust header pipe, potentially causing damage to the hose.  If this condition occurs and remains undetected, it may lead to a loss of coolant in the area of the rear tyre, presenting a risk of a loss of traction.
What Triumph & your dealer will do:	Triumph Motorcycles America Ltd. has authorized your dealer to have the routing checked and if necessary, repaired free of charge (parts and labour) to you.  This repair should take less than 40 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make your motorcycle available for a longer period of time.
What you must do to ensure your safety:	Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need help:	Please contact your authorized Triumph dealer should you have any questions or encounter any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010.

 

If an authorized Triumph dealer or Triumph Motorcycle America Ltd, fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

We apologise for any inconvenience this may cause you.  However, we have taken this course of action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

 

Sincerely 

Triumph Motorcycles America Ltd.

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3/22/2019

IMPORTANT: SAFETY RECALL ACTION NOTICE 563

Notice Information

Ref	10261
Posted Date:	21/03/2019 10:06:09
Posted To:	General Manager / Business Owner, Technician, Parts / Accessories Coordinator, Sales Executive, Clothing Sales, Sales Manager, Aftersales Manager, Service Leader / Advisor, Accounts / Admin
Subject:	Service/Technical

 

TOL NOTICE (US&CAN) – March 21, 2019

TOL Ref. # 10261-SVC

 

IMPORTANT: Safety Recall Action Notice 563
Misrouted Coolant Expansion Hose

 

Triumph Motorcycles has initiated a safety recall affecting the specific Speed Twin models in the VIN range listed below. Safety Recall Action Notice 563 requires your immediate attention to rectify the following motorcycles:

Coolant Expansion Hose

Bulletin Number	Model Affected	VIN Range
563	Speed Twin	From 917456 to 940307

 

Internal investigations have identified that, in some instances, the coolant expansion hose may be routed incorrectly. Dealers are requested to check and if necessary reposition or replace the coolant hose as described in the procedure outlined in the attached Safety Recall Action Notice 563 PDF.

 

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY

DO NOT deliver a motorcycle affected by this Safety Recall Action Notice 563 to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice. Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

To assist workshop planning, please note that the replacement of the coolant hose will be a rare occurrence.  Factory experience shows that fewer than 13% of affected VINs will require a replacement hose.  Therefore dealers should expect 87% of VINs to require either a visual check or a check and reposition.

 

WHAT IS THE PROBLEM?

The coolant hose between the radiator and expansion tank may have been misrouted during assembly. A misrouted hose may come into contact with the exhaust header pipe, potentially causing damage to the hose.  If this condition occurs and remains undetected, it may lead to a loss of coolant in the area of the rear tire, presenting a risk of a loss of traction. A loss of traction at the rear tire without warning may lead to an increased risk of a crash.

 

WHAT WILL TRIUMPH DO?

To address this condition, Triumph is launching a new recall as described in Safety Recall Action Notice 563.

All arrangements for updating of our computer systems will be completed by Wednesday, March 20, 2019.

Notification letters to current customers will be mailed beginning March 22 explaining the action and advising them to return their bike to a Triumph dealer to have the modification carried out free of charge to the owner.

 

WHAT SHOULD YOU DO?

All affected motorcycles are to be repaired in accordance with Safety Recall Action Notice 563.

It is imperative that any owner having recently purchased an affected machine be contacted by you immediately and asked to return the machine for modification.

Triumph Dealers should take the following actions:

1. You must quarantine all unsold stock and arrange modification as per Safety Recall Action Notice 563 prior to any further deliveries to customers. You can check those machines in your unsold stock that require modification by using TriumphOnline.net. Do this by undertaking the following simple steps:

• Once signed into the site, select Motor Cycle Sales and then Stock Management (this will provide you a display summary of your unsold machines by model).
• Select the affected model to view the individual VIN details of your unsold machines. We strongly recommend you check this listing against your physical stock and advise us of any discrepancies. Machines containing a symbol of a ‘spanner’ (indicating Bulletin or Safety Recall Action Notice outstanding) will require attention. Select the VIN to open a dialogue window. Details of all outstanding bulletin(s) and Safety Recall Action Notices are contained in the bottom half of the screen. To view the bulletin content, click on the Union Jack “flag” to open an English language PDF document or alternative flags for other language options (when available). This can be read and/or printed off as required.

2. Owners of machines outside of the affected VIN range are not connected with this action and may therefore require reassurance.

3. Some VINs affected by this Safety Recall Action Notice may also require other bulletin or Safety Recall Action Notice work to be carried out. Please use the above-described system tools to identify all outstanding bulletins or notices and make arrangements to carry out these repairs at the same time.

4. Read, download and circulate the above-mentioned Safety Recall Action Notice to relevant staff and ensure all Sales and Service staff are aware of this action.

5. This action is likely to increase visitor traffic to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.

U.S. law prohibits the delivery of a recalled motorcycle under a sale or lease until the remedy has been performed.

We apologize for the inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products. We thank you in advance for your anticipated cooperation.

Please consult the attached Safety Recall Action Notice 563 PDF for complete details. If you have any questions, contact your Regional Manager or call Triumph Customer Support at (888) 284-6288.

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
TRIUMPH	SPEED TWIN	2019

 

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13 Associated Documents

Safety Bulletin

RCSB-19V167-6750.pdf 497.498KB

 

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Recall Acknowledgement

RCAK-19V167-4103.pdf 245.794KB

 

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Manufacturer Notices(to Dealers,etc) – IMPORTANT: SAFETY RECALL ACTION NOTICE 563

RCMN-19V167-2363.pdf 164.09KB

 

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Defect Notice 573 Report

RCLRPT-19V167-9702.PDF 213.107KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V167-6428.pdf 296.178KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V167-6148.PDF 213.649KB

 

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Safety Bulletin

RCSB-19V167-2357.pdf 530.068KB

 

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Manufacturer Notices(to Dealers,etc)- UPDATE TO SERVICE BULLETIN 563

RCMN-19V167-8937.pdf 152.232KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V167-6966.pdf 296.115KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V167-8710.PDF 211.136KB

 

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Owner Notification Letter(Part 577) – RCONL-19V167-0337

RCONL-19V167-0337.pdf 150.631KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V167-4326.PDF 211.241KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V167-1462.PDF 211.325KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V167&docType=RCL

 

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Last update on 2024-04-22 / Affiliate links / Images from Amazon Product Advertising API

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