FL809 – School Bus may have been Built without ABS Module – 2019-2020 Thomas Built Saf-T-Liner C2 School Buses

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February 27, 2019 NHTSA CAMPAIGN NUMBER: 19V138000

School Bus may have been Built without ABS Module

The operator may not be aware of the absence of ABS function. Unknowingly operating the vehicle without ABS function may increase risk of a crash.

 

NHTSA Campaign Number: 19V138

Manufacturer Daimler Trucks North America LLC

Components SERVICE BRAKES, AIR

Potential Number of Units Affected 259

 

Summary

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Saf-T-Liner C2 school buses. The affected school buses may have been built without Anti-Lock Braking System (ABS) modules. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 121, “Air Brake Systems.”

 

Remedy

DTNA will notify owners, and dealers will inspect the buses and install any missing ABS modules, free of charge. The recall began June 26, 2019. Owners may contact DTNA customer service at 1-800-547-0712. The DTNA number for this recall is FL-809.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Trucks North America Recalls

 


Daimler Trucks
North America LLC

Recall Campaign

October 2019
FL809A-G
NHTSA #19V-138
REVISED NOTICE

 

Subject: FCCC School Bus Chassis ABS Modules

Models Affected: Specific Freightliner Custom Chassis B2 School Bus chassis (Thomas Built Buses Saf-T-Liner C2) manufactured September 11, 2018, through December 14, 2018, without ABS module.

 

General Information

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.

There are approximately 137 vehicles involved in this campaign.

On certain buses, the ABS modules may not have been installed as required by FMVSS 121 S5.1.6. The operator may not be aware of the absence of the ABS function. Unknowingly operating the vehicle without ABS function may increase the risk of a crash.

Buses will be inspected and the ABS module will be installed when necessary.

REVISION: The parts table has been revised with correct part numbers.

 

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.

 

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).

 

Replacement Parts

REVISION: The parts table has been revised with correct part numbers.

Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.

If our records show your dealership has ordered any vehicles involved in campaign number FL809, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.

Table 1 – Replacement Parts for FL809

Campaign Number Part Description Part Number Qty.
FL809A ECU-ABS,4S4M,ESC,144-159″WB,B2 WAB S400 862 265 0 1 ea
FL809B ECU-ABS,4S4M,ESC,196-215″WB,B2 TDA S400 862 264 0 1 ea
FL809C ECU-ABS,4S4M,ESC,216-239″WB,B2 TDA S400 862 396 0 1 ea
FL809D ECU-ABS,4S4M,ESC,216-239″WB,B2 WAB 400 862 394 0 1 ea
FL809E ECU-ABS,4S4M,ESC,240-264″WB,B2 TDA S400 862 393 0 1 ea
FL809F ECU-ABS,4S4M,ESC,265-292″WB,B2 TDA S400 862 385 0 1 ea
FL809G ECU-ABS,4S4M,ESC,265-292″WB,B2 TDA S400 862 266 0 1 ea
FL809A-G SCREW-CAP,HEX SKT HD,1/4-20,PO 23-10572-175 3 ea
BLANK COMPLETION STICKER WAR260 1 ea

 

Table 1

 

Removed Parts

U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

 

Labor Allowance

Table 2 – Labor Allowance

Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action
FL809A-G Inspect ABS Module 0.1 996-R188A 06-Inspect
FL809A-G Inspect, install, and program the ABS module and test drive the vehicle 2.0 996-R188B 12-Repair Recall/Campaign

 

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.

 

Claims for Credit

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:

  • Claim type is Recall Campaign.
  • In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL809-A, FL809-B, etc.).
  • In the Primary Failed Part Number field, enter 25-FL809-000.
  • In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
  • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
  • The VMRS Component Code is 013-011-145 and the Cause Code is A1 – Campaign.
  • S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
  • Accept the documentation of the previous repair.
  • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
  • Submit an OWL Recall Pre-Approval Request for a decision.
  • Include the approved amount on your claim in the Other Charges section.
  • Attach the documentation to the pre-approval request.
  • If approved, submit a based on claim for the pre-approval.
  • Reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.

 

Copy of Notice to Owners

Subject: FCCC School Bus Chassis ABS Modules

For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the Canadian Motor Vehicle Safety Act.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific B2 school bus chassis (Thomas Built Buses Saf-T-Liner C2).

On certain buses, the ABS modules may not have been installed as required by FMVSS 121 S5.1.6. The operator may not be aware of the absence of the ABS function. Unknowingly operating the vehicle without ABS function may increase the risk of a crash.

Buses will be inspected and the ABS module will be installed when necessary.

This is the second of two notices regarding this recall. Parts are now available. Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall may take up to two hours and will be performed at no charge to you.

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure


Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired
  • What problem occurred, what repair was done, when the repair was done
  • Who repaired the vehicle
  • The total cost of the repair expense that is being claimed
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

 

Work Instructions

Subject: FCCC School Bus Chassis ABS Modules

Models Affected: Specific Freightliner Custom Chassis B2 school bus chassis (Thomas Built Buses Saf-T-Liner C2) manufactured September 11, 2018, through December 14, 2018, without ABS module.

REVISION: The parts table has been revised with correct part numbers.

 

ABS Module Inspection

  1. Check the base label (Form WAR259) for a completion sticker for FL809 (Form WAR260) indicating this work has been done. The base label is usually located over the drivers window. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step.
  2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
  3. Check to see if an antilock brake system (ABS) module is present. If an ABS module is present, no further work is needed. Clean a spot on the base label (Form WAR259). Write the recall number, FL809, on a completion sticker (Form WAR260), and attach it to the base label to indicate this recall has been completed. If an ABS module is not present, go to ’ABS Module Installation.’

 

ABS Module Installation

DANGER

 

When working on the vehicle, shut down the engine, set the parking brake, and chock the tires. Before working under the vehicle, always place jack stands under the frame rails to ensure the vehicle cannot drop. Failure to follow these steps could result in serious personal injury or death.

  1. Using the bolts, install the ABS module on the mounting plate. See Fig. 1. Tighten the bolts hand tight; the nuts are welded in place.

 

  1. Install the harness connectors in the ABS module. Ensure the connectors are firmly in place.
  2. Tighten the 1/4-20 fasteners 5 lbf·ft (7 N·m).

 

Electronic Stability Control (ESC) End-of-Line Calibration Procedure

The following process consists of two operations. The first is the steering angle sensor (SAS) calibration while the vehicle is stationary, followed by the ESC initialization while driving the vehicle. The status of the ESC end-of-line procedure can be verified using the following allowed faults:

  • SAS not calibrated SID 89, FMI 13
  • ESC initialization require SID 88, FMI 13
  • ESC initialization not completed SID 88, FMI 1

IMPORTANT: Additional faults must not be active. Any other faults must be resolved in order for the main menu items to be available.

NOTE: Disconnect any telematics system(s) before performing this procedure.

IMPORTANT: To prevent incorrect activations, SAS calibration and ESC initialization must be done separately. It is necessary to perform the SAS calibration before the ESC initialization.

For questions or assistance, contact WABCO North America Customer Care at 1-855-228-3203 or visit wabco-na.com for further details.

 

Steering Angle Sensor Calibration

NOTE: The front tires must be in the straight-ahead position before performing the SAS calibration.

  1. Turn the ignition to the ON position; do not start the engine.
  2. Launch the Meritor WABCO TOOLBOX® diagnostic software and select the blue truck. See Fig. 2.

 

  1. If using software version 10, select ’ESC Menu.’ A drop down list opens. Select ’End of Line.’ See Fig. 3.

If using software version 11 or higher, select ’Components’. Select ’ESC’ from the message box that appears, then select ’Start EOL.’ See Fig. 4.

  1. In the message box that appears, select ’SAS Calibration.’ See Fig. 5.

 

  1. Follow the instructions in the message box. See Fig. 6. The software indicates when the SAS is calibrated. Once the SAS is calibrated, press the ’Close’ button or the space bar to continue. See Fig. 7.

 

ESC Initialization

IMPORTANT: The straight driving can be done in segments and the ECU will accumulate the information until 800 ft (240 m) is reached, however it must be done in the same ignition cycle.

  1. Start the engine.
  2. Begin with the vehicle at a complete stop. From the main menu, select ’ESC Menu,’ then select ’End of Line.’ See Fig. 3.
  3. Select ’ESC Initialization.’ See Fig. 5.
  4. From the pop-up message that appears, press the space bar or select ’Continue’ when ready to proceed. See Fig. 8. The automatic traction control (ATC) lamp will start blinking to inform the driver that the ECU is in learning mode.

 

  1. Carefully follow the instructions that appear in the pop-up message. See Fig. 8. The ESC initialization procedure requires the vehicle to be driven. Once the ESC initialization begins, the messages will automatically change as the requirements are met. DO NOT select the ’continue’ button again as it may cause the process to fail.

 

ESC System Calibration

IMPORTANT: The straight driving adjustment can be done in segments as the ECU will accumulate the information until 800 ft (240 m) is reached. Cornering and stopping is allowed as long as calibration is done within the same ignition cycle.

When the 800 feet of straight driving adjustment is completed, the ATC lamp will stop blinking and remains on.

NOTE: Some vehicles may not require you to perform the turning portion of the ESC initialization steering ratio calculation process. For these vehicles, the ATC lamp will go out. Follow the instructions that appear on the screen.

The screen will automatically change to the next portion of the procedure. See Fig. 9 and Fig. 10.

 

NOTE: The circle driving (calculation of steering ratio) can be done in segments as the ECU will accumulate the information until the desired distance is reached, but must be done within the same ignition cycle. The calibration requires driving in both directions with the steering wheel rotated 360 degrees.

  1. The vehicle must come to a complete stop before starting the steering ratio calculation and turning the steering wheel 360 degrees for the first time.

Once the steering wheel is turned one revolution (360 degrees) in either direction, accelerate slowly until 12 mph (19 km/h) is reached.

Continue driving in a circle until the screen automatically changes to inform that the steering ratio is being calculated. Maintain the vehicle speed and conditions for approximately 8 seconds until the ATC lamp turns off. The screen will automatically change to the next portion of the procedure. See Fig. 11.

 

IMPORTANT: The vehicle does not have to come to a complete stop before turning the steering wheel 360 degrees in the other direction but it is recommended to make sure wheels are in the straight position before making the turn.

  1. Turn the steering wheel 360 degrees in the opposite direction and repeat the driving conditions. The ATC lamp will start blinking when the required conditions are met. Maintain the driving conditions for approximately 8 seconds until the lamp turns off.

The screen will automatically change to show ESC end-of-line data and ratios. See Fig. 12.

 

  1. Bring the vehicle to a stop when the steering ratio calculation is completed.
  2. When the vehicle is stopped, the ESC end-of-line data with the steering ratios and steering angle offset values will appear. The data can be saved or printed for maintenance records. If saving or printing is not desired, select ’Close.’ The next screen will automatically appear to complete the ESC initialization. See Fig. 13.

 

NOTE: The power down cycle time and sequence varies among vehicle manufacturers. Some vehicles may require the key to be removed from the ignition for ignition power to be completely turned off. Follow the vehicle manufacturer procedure to ensure the ignition is turned off.

  1. The ignition must be cycled in order for the ECU to save the ratios and ESC end-of-line data. With the vehicle stopped, close window that appears on the laptop and cycle the ignition for approximately 10 seconds.
  2. Turn the ignition to the ON position. Verify that no active or stored faults are logged in the ECU and that the ABS and ATC/ESC warning lamps are OFF. See Fig. 14 and Fig. 15.
  3. The ESC end-of-line initialization procedure is complete.

IMPORTANT: If the ESC end-of-line initialization was not properly completed or the ratios were not saved correctly, fault code SID 88 FMI 1 will be active. Follow the ESC initialization again and make sure each portion is successfully completed. Ensure the ignition power-down is completed for the ECU to successfully save the data.

  1. If the calibration was successful, clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL809 (Form WAR260) on the base label.

If the calibration was not successful, review MM0112 ABS and ESC Maintenance Manual on the Meritor website, or contact Meritor OnTrac at (855) 228-3203, and follow the advice given.

When the calibration is completed successfully, clean a spot on the base label (Form WAR259) and attach a completion sticker for FL809 (Form WAR260) on the base label. If additional labor was required, request the additional repair time in a WSC ticket or OWL as appropriate for your location.



Daimler Trucks
North America LLC

Recall Campaign

 

April 2019
FL809
Interim Recall Notice
NHTSA #19V-138

 

Important Safety Recall

This notice applies to y our vehicle(s)

Subject: FCCC Bus Chassis ABS Modules

                         

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific B2 school bus chassis (Thomas Built Bus Saf-T-Liner C2).

On certain buses, the ABS modules may not have been installed as required by FMVSS 121 S5.1.6. The operator may not be aware of the absence of the ABS function. Unknowingly operating the vehicle without ABS function may increase the risk of a crash.

This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time.

The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.

If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall Notice, please return the notice in the postage-paid envelope with any information you can furnish that will assist us in locating the present owner.

If you have questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) FTL-HELP, after normal business hours.  If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: (800) 424-9153); or to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure


Daimler Trucks
North America LLC

 

June 2019
FL809A-G
NHTSA #19V-138

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s)

Subject: FCCC Bus Chassis ABS Modules

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific B2 school bus chassis (Thomas Built Buses Saf-T-Liner C2).

On certain buses, the ABS modules may not have been installed as required by FMVSS 121 S5.1.6. The operator may not be aware of the absence of the ABS function. Unknowingly operating the vehicle without ABS function may increase the risk of a crash.

Buses will be inspected and the ABS module will be installed when necessary.

This is the second of two notices regarding this recall. Parts are now available. Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall may take up to two hours and will be performed at no charge to you.

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday thro ugh Friday, e-mail address DTNA.Warranty.Campaigns@ Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1220 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 TTY: (800) 424-9153); or to https://www.safercar.gov.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure


Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair.
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired.
  • What problem occurred, what repair was done, when the repair was done.
  • Who repaired the vehicle.
  • The total cost of the repair expense that is being claimed.
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).

Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.


2 Affected Products

Vehicle

MAKE MODEL YEAR
THOMAS BUILT BUSES SAF-T-LINER C2 2019-2020

 


16 Associated Documents

Miscellaneous Document- 573 Defect Information Report

RMISC-19V138-5585.pdf 626.038KB

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Non-Compliance Notice 573 Report FMVSS 121

RCLRPT-19V138-3276.PDF 212.642KB

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Recall Acknowledgement

RCAK-19V138-9129.pdf 245.745KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V138-1220.pdf 88.063KB

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Interim Owner Notification Letter(Part 577)

RIONL-19V138-4569.pdf 92.123KB

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Miscellaneous Document- 2019-2 Quarterly Report Breakdown

RMISC-19V138-8129.pdf 440.572KB

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Owner Notification Letter(Part 577)

RCONL-19V138-1790.pdf 433.378KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V138-1648.PDF 211.146KB

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Remedy Instructions and TSB

RCRIT-19V138-3042.pdf 370.91KB

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Remedy Instructions and TSB

RCRIT-19V138-3372.pdf 360.603KB

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Remedy Instructions and TSB

RCRIT-19V138-6657.pdf 490.453KB

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Remedy Instructions and TSB

RCRIT-19V138-6738.pdf 354.636KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V138-6268.pdf 112.508KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V138-4605.PDF 211.24KB

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Remedy Instructions and TSB

RCRIT-19V138-9586.pdf 361.047KB

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Remedy Instructions and TSB

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SaleBestseller No. 1
NEXAS NL102 Plus Full Systems Heavy Duty Truck Scan Tool Force DPF Regen Tool HDOBD/EOBD Diagnostic Scanner with Oil Reset Sensor Calibration Truck & Car 2 in 1 Code Reader (Elite Version)
  • 🍇➤Please Note: 1. The HD OBD option is available for heavy truck owners and the OBD/EOBD option is available for other vehicle. 2. Owners need to fix the problem with the truck first before they need clear the error code.
  • 🍉➤【Support Full Systems for Heavy Duty Truck】 NL102 PLUS supports read and clear DTC, live data, ECU information for truck all systems. Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more, which are in compliance with J1939, J1708 and J1587 protocols, It includes almost American HD trucks(Class4-Class8), it is recommended that customers confirm before purchase that if they comply with the years and agreements supported by NL102P before purchasing.
  • 🍋➤【Professional DPF Regeneration Tool】Force DPF Regen work on Cummings, Detroit, Maxxforce, ISUZU, HINO engine,It covers almost all US trucks, supported advanced features: DPF Regeneration,D-O-C Cleaning Procedures, DPF Regeneration in Parking, DPF Regeneration in Driving, DPF Onboard. NL102P's tool helps you re-awaken the engine power When the diesel p-articulates of the engine accumulate. It will save $800-$2500 for truck owners a year.
  • 🍊➤【Excellent Oil Light Reset】NL102 PLUS support Oil service reset work on Cummings, Detroit, Maxxforce engine. when the replacement of engine oil is done, the truck system calculates when to change the engine oil and filter based on vehicle use. An oil change is required whenever indicated by the display, otherwise it will affect the engine maintenance and life. The NL102P truck scanner offers help to reset the Oil Life Reminder (Determine the Oil Service Light), ensure your driving safety.
  • 🍐➤【All OBD/EOBD Diagnosis】NL102 PLUS supports both all 12V and all 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. NL102 PLUS can read and earse the trouble codes, determine the MIL (check your Truck engine) and I/M Readiness, Freeze Frame, Live Data, O-xygen Sensor Test, On-Board Monitor, Vehicle Identification Info. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair. In order to ensure that you can use the NL102P, please check the manual before purchasing.
Bestseller No. 2
ANCEL V5 HD Heavy Duty Truck Scanner,2024 Elite Bidirectional Diesel Diagnostic Scan Tool ECU Coding,40+ Resets Full System Diagnostic Tool Code Reader ABS SRS DPF Regen for Truck & Commercial Vehicle
  • 🔥2024 TOP INTELLIGENT DIAGNOSTIC SCANNER FOR SEMI COMMERCIAL: ANCEL V5 HD obd2 scanner is specifically designed for 12V & 24V semi trucks,pickup trucks,heavy-duty trucks and 99% of commercial vehicles.you will enjoy✅All System Diagnostic;✅40+ Special Functions;✅ Full Bi-directional Test; ✅Advanced ECU Coding;✅Exclusive Remote Diagnosis Assistance;✅Full System Diagnostic ;✅Wider Vehicle Coverage;✅ Full HD OBD /OBDII /EOBD Modes;✅Top-level Hardware;✅>2 Yrs Free Update,Lifetime Tech Support
  • 🚚40+ Resets with ABS SRS DPF Regen: ANCEL V5 HD includes 40+ resets for various systems, including ABS, SRS, DPF, EPB, BMS,DPF Regen, Injector Coding,Parameter Setting,Idle Speed Adjustment, Speed Limit Adjustment and more to fully meet your various needs. These resets can help reset the vehicle's systems to their default settings, eliminating any error codes or malfunctions that may be causing problems.Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
  • 🚛FULL BI-DIRECTIONAL CONTROL, GET YOU TO MALFUNCTIONS DIRECTLY:ANCEL V5 HD bidirectional scan tool supports bidirectional testing, which means it can both read and erase fault codes from the vehicle's ECUs.This feature saves time and money by eliminating the need for multiple scanners or tools.you can quickly identify whether the repair job works or not:Aftertreatment Test, Injector Test,Fuel Pump Test,Cylinder Test,Enigne State Monitor,A/C Compressor Test,Heated Oxygen Sensor Test and more.
  • 🚜ADVANCED ECU CODING & PROGRAMMING:ANCEL V5 HD diesel truck scan tool comes with a powerful ECU programming and coding function, allowing you to reprogramme and decode the electronic control units (ECUs) of the vehicle.This feature is especially useful for technicians who need to update software,adjust parameters,or perform other modifications to the vehicle's electronic systems.🚦Note: ECU Coding is not universal to all cars, please check compatibility with VIN before order.
  • 🚌OE-Level Full System Diagnostic:ANCEL V5 HD code reader is a professional-grade truck scanner that covers almost all the systems in semi-commercial vehicles, including engine, transmission, ABS, SRS, airbag,instrument panel, etc.It provides accurate and comprehensive diagnostic results,helping you quickly identify and solve vehicle problems,which are in compliance with J1939, 1708,ISO14230,ISO15765,ISO9141,ISO11898,E-J1850 VPW,SAE-J1850 PWM,J1587,CAN TP16,CAN TP20,AN-FD,and DOIP protocols.
SaleBestseller No. 3
ANCEL X7HD Heavy Duty Truck Scanner,Semi Trucks Full System Diagnostic Tool, Bidirectional Diesel Scan Tool with DPF, ECU Coding,40+ Reset for Cummins, Detroit, Caterpillar, Paccar
  • 🔥🔥🔥2024 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD heavy duty truck scan tool 10 major functional advantages .✅>Full HDOBD/OBD2 Function ✅>ALL System Diagnostic ✅>40+ Reset Function ✅>Active Test / Bi-Directional Control✅>ECU Coding✅>Graphing Live Data✅>Wide Compatibility ✅>2 Yrs Free Update✅>Remote Operation✅>Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: ✅>6000 mAh✅>10.1 inch Tablet✅>2G RAM✅>32G ROM (Expandable to 128GB)✅>Data Record & Replay & Print✅>Android 10.0✅>Bluetooth 5.0 & Wifi✅>14 Languages
  • 🚛Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch diesel truck scan tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
  • 🚛40+ Reset Functions & Bidirectional Control - 2024 newest top truck scanner diagnostic tool, comes with 40+ special services (ECU, Oil Reset, Injector Coding, EPB, ABS, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
  • 🚛10 Inch All Systems Diesel Scanner & Full HDOBD/OBD2 Modes - ANCEL X7 HD diesel scanner diagnostic tool supports all systems scan, such as Engine, Brake, Retarder, TECU Transmission, Tachograph, ABS, SRS, TPMS, EPB, SAS, ESP, and other vehicle systems, comes with 10 obd2 service modes: read/erase error codes, Data Stream, I/M Readiness, Vehicle Information, Actuations, DTC Lookup, EVAP, view freeze frame, etc.
  • 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD truck scanner not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABS Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
Bestseller No. 4
LAUNCH CR-HD Plus Heavy Duty Truck Scanner Diagnostic Full System Scan Tool Fit for Cummins, Caterpillar, International, Volvo, Detroit, Isuzu, Fuso, Diesel Truck & Car 2-in-1 OBD2 Code Reader
  • 🔎【Comprehensive Full Systems Diagnostic Tool For Truck】Launch Heavy Duty Truck Diagnostic Tool offers OE-Level diagnosis for all systems of heavy truck/Pickups/Bus/Van in compliance with OBD-II Communication Modes 1-10 and J1587, J1708 and J1939 protocols,Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more.
  • 🔥【All OBD/EOBD Diagnosis】This truck scanner diagnostic tool supports both most 12V and 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. Our truck scan tool can read codes, erase codes, I/M Readiness, Live data, EVAP Test. . . etc for obd2/eobd cars. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair.
  • 🚚【Wide Truck Applications】Heavy duty truck scan tool covers almost J1587, J1708 and J1939 protocols heavy duty trucks and OBD II vehicles. Such as Cummins, Paccar, Detroit, Perkins, International, Peterbilt, Allison, Eaton, Ford duty trucks and so on, Covers class 4 (14,001 lbs) through class 8 (33,000 lbs and over) heavy duty trucks. One that meets all the requirements! NOTE:Compatibility will vary on vehicles model and year, please send V-IN to check the compatibility before purchase.
  • 💡【Friendly Design, Easy of Use】This heavy duty diagnostic scan tool is plug and play, simple and convenient, The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
  • ✨【3 YEARS WARRANTY & FREE LIFETIME UPDATES】The diesel truck scanner is exclusively designed for US truck. it's come With a full service functions and full systems and provides 24/7 technical support, 3 years warranty, 90-days free return for refund or replacement. This diesel scan tool is suitable for auto repair shops and technicians.No subscription fee and free lifetime updates.
Bestseller No. 5
Diesel Laptops Heavy Duty Truck Scanner with DPF Regens Diesel Decoder Mobile Diagnostic Tool for Cummins, Volvo, Paccar, International and Repair Information for iOS & Android
  • Powerful and Cost-Effective - An essential heavy duty truck scanner designed for heavy duty truck owner-operators and small commercial fleets. With the Diesel Decoder, just plug the diesel scan tool into the diagnostic port and pair with the free smartphone app to access in-depth HD diagnostic information.
  • Swift and Adaptable - This heavy duty truck scanner recognizes both diagnostic trouble codes (DTCs) and brand-specific error codes for prevalent heavy-duty truck brands in North America, such as Freightliner, Peterbilt, Mack, Kenworth, Volvo, Western Star, among others and give the ability to perform DPF regens on select model years of Cummins, International, Detroit, Isuzu, Paccar, Mercedes, Hino and Mack/Volvo.
  • Instant Repair Help - The diesel scan tool seamlessly connects to the Diesel Laptops comprehensive Diesel Repair Platform library so you can immediately start diagnosing and repairing any problems and get back on the road as soon as possible.
  • Continuous Enhancement - Benefit from direct feature additions and updates via the app, our heavy duty truck scanner will continue to have functionality added over time. This removes the hassle of lengthy update processes and the financial strain of renewing costly diagnostic gear.
Bestseller No. 6
ANCEL HD3400 Full System Heavy Duty Truck Scanner - DPF Regen, Free Lifetime Updates - 98% Truck Compatibility - Diesel Diagnostic Scan Tool for Cummins, Detroit, Caterpillar, Paccar & More
  • 🌟【Run Your DPF Cleaner, Longer -Renew, Don't Replace!】Safeguard your truck from breakdowns and and high repair costs with focused DPF care. Opt for HD3400, featuring DPF regen, reset, DPR state control, and more, tailored for engines like Cummins, Detroit, Caterpillar, etc. Imagine this: easy and cost-effective DPF regen saving you from potential $10,000 to $30,000 in repairs. Unlock compliance-free operation for improved fuel efficiency, extended engine life, and significant cost savings
  • 🚜【Maximize Caterpillar Engine Trucks' Potential!】HD3400 Plus diesel scanner, exclusively for Caterpillar engines (C7, C9, C11, C13, C15, C32, and more) commonly found in trucks like Caterpillar, Ford Pick-up, Freightliner, Peterbilt, Kenworth. Features include code reading/clearing, live data streaming, ECU retrieval, DPF regeneration and more. Unleash your Caterpillar engine's power!
  • 🚛【Designed for Detroit Engine Trucks】ANCEL HD3400 heavy duty truck scan tool is compatible with a wide range of heavy duty commercial trucks – class 7 and class 8, medium duty trucks, light duty trucks and semi-trucks equipped with Detroit engines, including DD13, DD15, DD16, Series 50, Series 60, MBE 900, MBE 4000, OM501, OM502, DDDL 6, and DDDL 7.
  • 🚐【Designed for Paccar Engine Trucks】ANCEL HD3400 heavy-duty truck scanner diagnostic tool is specifically designed for Paccar engines, including Paccar PX-7, PX-9, MX-11, MX-13. ❗Note: PACCAR engines post-2016 require a CAN-3 adapter for forced DPF regeneration. If you want to perform DPF regen for your PACCAR engines manufactured after 2016, please find us to get the additional CAN-3 adapter.
  • 🌟【Unlock Advanced DPF Regeneration】Our diesel scanner diagnostic tool excels in DPF reset, providing active/forced regeneration and advanced DPF state control. Save time and money on DPF maintenance, making it the top choice for truck diagnostics. Elevate your DPF maintenance with our advanced features!
Bestseller No. 7
ANCEL Heavy Duty Truck Scanner HD601 PRO All System Diesel Diagnostic Scan Tool fits for Cummins, Detroit, Freightliner, International, Paccar, Check Engine for Truck & Car 2 in 1 Code Reader
  • 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 PRO heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Such as Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks from 1996 and latest.
  • 【OE-Level Full System Diagnostic】HD601 PRO Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool for Cummins, Caterpillar, Detroit, Perkins, Maxxforce, BendixWabash, Wabaco, Haldex, Allison, Eaton heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money.
  • 【Enhanced Diesel OBD Scanner】As a 2-in-1 code reader, it supports the latest ISO27145 and Euro6 protocols and enables diagnosis of car and truck engines. In addition to reading codes, clearing codes and displaying live data in a text or graphic format for trucks, you can also retrieve vehicle information, view freeze frames and look up DTCs. To ensure that this device works with different engines, it is also equipped with 6, 9 and 16 pin cables that allow you to easily turn off the CEL light.
  • 【DTC Library】+【Life Time Free Update】The built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages.
  • 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
Bestseller No. 8
LAUNCH X431 PRO3S+Smartlink HD Heavy Duty Truck Scanner,2024 Top Diesel&Gasoline Bidirectional Diagnostic Scan Tool with J2534 Reprogramming,Topology Map,60+Service,ECU Coding,CANFD &DOIP,Free Update
  • 【2024 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
  • J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
  • 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
  • 【2024 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
  • 【Wider Vehicle Coverage of 12V & 24V Vehicles + 24 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
Bestseller No. 9
OBDResource Full Systems Heavy Duty Truck Scanner Tool HDOBD/EOBD/OBD2 Automotive Scanner Diagnostic Tool for Truck & Car 2 in 1 Code Reader for Most 12V 24V Diesel Vehicles
  • 【Full Systems Heavy Duty Scanner Tool】:this heavy duty scanner tool supports Read DTC and Clear DTC, Live Data,Engine Check, Transmission, Drivetrain, Suspension, Cluster, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more, which are in compliance with J1939, J1708 and J1587 protocols,
  • 【OBD2/HDOBD/EOBD All Diagnosis】: supports both all 12V and all 24V truck, with 6 pin and 9 pin adapters for different interfaces.It support reading code, earsing trouble codes, Live Data, determine the MIL (check your Truck engine) and I/M Readiness, Freeze Frame, O2 Sensor Test, On-board Monitor, Vehicle Identification Info.It can lookup DTC, translates the related code's meaning to help you know what's wrong with the car.
  • 【Suitable for Most Trucks】:diesel diagnostic scanner support all truck standard protocols SAEJ1939/ J1587/ J1708,it work on heavy duty trucks/ light truck/ mini vans/ buses/ pickups from1996 to now.
  • 【CANBUS System】:Detect the CANBUS node, and easily find out the wrong modoles and lines.
  • 【Professional Automotive Scanner Diagnostic Tools】:Designed specifically for HDOBD/OBD2/EOBD.This HD10 covers all the functions of HDOBD,OBD2,and EOBD. What is more important is that it provide the results correctly and quickly, and you can read the results with graghs, which make you easier to read.
Bestseller No. 10
ANCEL HD3400 Pro Heavy Duty Truck Scanner, Lifetime Free Update,DPF Regen Tool for Cummins Detroit Caterpillar Paccar, Wide U.S. Diesel Truck Compatibility,Diesel Truck & Car 2 in 1 Code Reader
  • 👍【2024 Newest wide Coverage for Heavy truck】: With support for standard HD OBD protocols and customized protocols, ANCEL HD3400 PRO provides 98% coverage for heavy truck models in the US market, including those with Cummins, Detroit, Caterpillar, Paccar engines,and trucks like Ford, Autocar, western star, Freightliner, Kenworth, Peterbilt, caterpillar,Terex, Thomas, Sany, Komatsu, Agrifac , Isuzu, Fuso, Hino,Volvo and more.
  • 🚛【Available for Cummins 】ANCEL HD3400 Pro is specifically designed to support a wide range of Cummins engines found in trucks like Ford, Volvo, Freightliner, Kenworth, and more, as well as Sany machinery, Agrifac vehicles, RVs, and more. Compatible with ISX, ISM, ISN, QSB, X12, ISB, ISC, ISD, ISG, ISK, ISL, X15, B6.7, L9, L9N, QSM11, and other popular models.
  • 🚒【Available for Caterpillar】exclusively designed for Caterpillar engines (C7, C9, C11, C13, C15, C32, and more), you can perform top-notch diagnostics to keep your trucks running reliably. Compatible with popular truck models like Kenworth, Peterbilt, Freightliner, International, Mack, and Volvo.
  • 🚛【Available for Paccar&Detroit】ANCEL HD3400 PRO is compatible with a wide range of engine types, including Detroit engines (Series 50, Series 55, Series 60, OM501, OM502, DD5, DD13, DD15, DD16,MBE 900, MBE 4000, DD8, DDDL 6, DDDL 7, CPC2, CPC02T, CPC04T, CPC302T and More) and Paccar engines(PX-7, PX-9, MX-11, MX-13 and more). like medium-duty or light-duty trucks, or even semi-trucks
  • 🚒【Superb Lifetime Free Update,Best Bang For The Buck】ANCEL HD3400 PRO diesel code reader allow our customers get the latest version with free update via WIFI,With Lifetime Free Update,HD3400 PRO is way more valuable by comparing with the other OBD diagnosis,which can save hundreds of dollar for our customers!

Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API

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