Recall 19-347 MORryde Cargo Tray – 2019 Keystone Alpine & High Country Montana & 2018-2019 Avalanche & Montana Recreational Trailers

February 26, 2019 NHTSA CAMPAIGN NUMBER: 19V129000

Cargo Tray May Detach

If the cargo tray detaches, the tray may hit someone, increasing the risk of injury.

 

NHTSA Campaign Number: 19V129

Manufacturer Keystone RV Company

Components EQUIPMENT

Potential Number of Units Affected 1,535

 

Summary

Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.

 

Remedy

Keystone RV has notified owners, and dealers will replace the affected fasteners, free of charge. The recall began March 26, 2019. Owners may contact Keystone RV’s customer service at 1-866-425-4369. Keystone RV’s number for this recall is 19-347.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-129
Safety Advisory: 19-347
March 25, 2019

 

IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019 Alpine, 2018-2019 Avalanche, 2019 High Country Montana, and 2018-2019 Montana Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that the vehicles in the recall population have a MORryde cargo tray that may have insufficient fasteners used on the stop bracket. Under certain conditions when enough force is applied while opening the MORryde cargo tray, the fasteners may fail and the tray will not stop, allowing it to come all the way out of the compartment it is mounted in. This situation may lead to an increased risk of personal injury.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is remove the affected fasteners and replace them with the new fasteners specified by MORryde. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

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6 Affected Products

Vehicles

MAKE	MODEL	YEAR
KEYSTONE	ALPINE	2019
KEYSTONE	AVALANCHE	2018-2019
KEYSTONE	MONTANA	2018-2019
KEYSTONE	MONTANA HIGH COUNTRY	2019

 

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10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V129-5897.pdf 90.314KB

 

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Miscellaneous Document-Recall 19-347 MORryde Cargo Tray-Revised Advisory Dealer EMAIL

RMISC-19V129-3891.pdf 137.286KB

 

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Defect Notice 573 Report

RCLRPT-19V129-9938.PDF 216.092KB

 

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Manufacturer Notices(to Dealers,etc)-19-347 MORrydge Cargo Tray Recall Dealer Letter

RCMN-19V129-4366.pdf 92.743KB

 

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Miscellaneous Document-Recall 19-347 MORryde Cargo Tray Dealer EMAIL

RMISC-19V129-7164.pdf 134.235KB

 

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V129-7252.PDF 211.124KB

 

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V129-2214.PDF 211.23KB

 

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Recall Acknowledgement

RCAK-19V129-3766.pdf 245.628KB

 

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V129-2838.PDF 211.313KB

 

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Recall Quarterly Report #4, 2019-4

RCLQRT-19V129-0572.PDF 211.428KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V129&docType=RCL

 

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