Recall 19-341 Montana Slide Ram Adjustment Bolt - 2019 Keystone Montana Recreational Trailers

January 28, 2019 NHTSA CAMPAIGN NUMBER: 19V058000

Kitchen Slide Bolt may Contact the Tire

If the adjustment bolt contacts the tire, the tire may fail, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V058

Manufacturer Keystone RV Company

Components STRUCTURE, TIRES

Potential Number of Units Affected 121

 

Summary

Keystone RV Company (Keystone) is recalling certain 2019 Montana recreational trailers, models 3855BR and 3854BR. The adjustment bolt for the kitchen slide may be too long, allowing it to make contact with the tire while moving.

 

Remedy

Keystone had notified owners, and dealers will replace the adjustment bolt with a correct length adjustment bolt, and replace the dinette slide room adjustment mechanism, free of charge. The recall began on February 7, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-341.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-058
Safety Advisory: 19-341
February 7, 2019

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019 Montana Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall It has been decided that the vehicles in this recall population may have an adjustment bolt for the kitchen slide that can come into contact with the tire. If the bolt comes into contact with the tire during travel, there is an increased risk of a tire blow out leading to the possibility of property damage and poor vehicle handling.
What we will do Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the incorrect length of adjustment bolt with a 2” bolt. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately a 1/2 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler

Vice President Service Operations cc:  National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com


1 Affected Product

Vehicle

MAKE MODEL YEAR
KEYSTONE MONTANA 2019

15 Associated Documents

Remedy Instructions and TSB

RCRIT-19V058-9928.pdf 206.66KB

Download (PDF, 202KB)


Recall 573 Report - Amendment 1

RCLRPT-19V058-1612.PDF 214.434KB

Download (PDF, 209KB)


Recall Quarterly Report #1, 2019-1

RCLQRT-19V058-9654.PDF 211.138KB

Download (PDF, 206KB)


Recall Acknowledgement

RCAK-19V058-8550.pdf 245.584KB

Download (PDF, 240KB)


19-341 Montana Slide Out Head Bolt Web

RMISC-19V058-8045.pdf 63.143KB

Download (PDF, 62KB)


Remedy Instructions and TSB

RCRIT-19V058-5008.pdf 133.593KB

Download (PDF, 130KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V058-4587.pdf 89.97KB

Download (PDF, 88KB)


Defect Notice 573 Report

RCLRPT-19V058-9821.PDF 214.171KB

Download (PDF, 209KB)


19-341 Montana Slide Ram Adjustment Bolt Dealer EMAIL

RMISC-19V058-6716.pdf 132.283KB

Download (PDF, 129KB)


Manufacturer Notices(to Dealers,etc) - Date: February 5, 2019 Subject: 19-341 Montana Slide Out Head Bolt Recall Dealer Letter.

RCMN-19V058-3958.pdf 92.948KB

Download (PDF, 91KB)


Miscellaneous Document - 19-341 Montana Slide Out Head Bolt Web-rev

RMISC-19V058-2478.pdf 63.681KB

Download (PDF, 62KB)


ISSUED Owner Notification Letter(Part 577) - 19-341 Montana Slide Out Head Bolt Recall Retail Letter US Amend 1 B

RCONL-19V058-0775.pdf 115.996KB

Download (PDF, 113KB)


Miscellaneous Document - Recall 19-341 REVISED Dealer EMAIL

RMISC-19V058-9177.pdf 137.342KB

Download (PDF, 134KB)


ISSUED Owner Notification Letter(Part 577) - 19-341 Montana Slide Out Head Bolt Recall Retail Letter US Amend 1 A

RCONL-19V058-8375.pdf 90.387KB

Download (PDF, 88KB)


Manufacturer Notices(to Dealers,etc) - 19-341 Montana Slide Out Head Bolt Recall Dealer Letter Amend 1

RCMN-19V058-0000.pdf 95.407KB

Download (PDF, 93KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V058&docType=RCL


 

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Last update on 2019-07-21 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-21 / Affiliate links / Images from Amazon Product Advertising API

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