NHTSA Campaign Number: 18V928
Manufacturer Prevost Cars, Inc.
Components STEERING
Potential Number of Units Affected 676
Draglink Turnbuckle May Fracture
A complete loss of steering would increase the risk of a crash.
Summary
Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.
Remedy
Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. Owners will be mailed a second letter when the remedy is available. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Prevost Technical Publications
IMPORTANT SAFETY RECALL – INTERIM NOTICE
NHTSA RECALL #18V-928
This customer
this address
This city, ST 99999
US
February 2019
INTERIM NOTICE
We are preparing the remedy.
We will notify you again when the remedy is ready.
SAFETY DEFECT / NONCOMPLIANCE NOTICE
PREVOST SAFETY RECALL SR19-04 "Draglink Replacement"
Dear Customer,
This interim notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2000 to 2006 XL2 and 2007 to 2014 X3-45 coaches equipped with I-beam front axle.
According to our records, you are the registered owner of the following vehicles involved in safety recall SR19-04 :
VIN1 VIN2 VIN3 VIN4 VIN5
DEFECT DESCRIPTION
On the vehicles involved, under certain conditions, cracks can occur and propagate in the steering drag link turnbuckle. If the cracks start to propagate, over time it may extend inward to a point where the turnbuckle may fracture.
FAILURE CONSEQUENCE
If the turnbuckle fractures, a complete loss of steering would occur that can increase the risk of a vehicle crash or other risks associated with a disabled vehicle.
WHAT YOU NEED TO DO
We appreciate your patience while we prepare the remedy.
You will receive a second owner notification letter when the remedy is available.
PRE NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
IF YOU NO LONGER OWN THE VEHICLES(S)
If you no longer own the vehicles(s) listed on the first page, please help us update our records by completing the form: ‘Change of address or ownership’ available on our web site, under the Warranty Documents page at this address: http://www.prevostcar.com/parts-and-services/warranty
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers
COMPLAINTS
You may submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue SE, Washington, DC 20590, USA, Auto Safety Hotline: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov if you believe that Prevost Car US has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost's commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team
Interim Owner Notification Letter
February 2019
https://static.nhtsa.gov/odi/rcl/2018/RIONL-18V928-0605.pdf
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Open in new tab Recall Acknowledgement
February 22, 2019
https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V928-8012.pdf
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V928&docType=RCL
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