March 8, 2023 NHTSA CAMPAIGN NUMBER: 23E018000
Emergency Exit Window Latch May Fail/FMVSS 217
Emergency windows that open during a crash may not properly retain passengers as intended, increasing their risk of injury.
NHTSA Campaign Number: 23E018
Manufacturer AROW Global Corp
Components STRUCTURE
Potential Number of Units Affected 1,500
Summary
AROW Global Corp (AROW) is recalling certain MV204 and MV207 emergency exit windows. Please see the recall report for a complete list of part numbers and window sizes. During a crash, the emergency exit window latch may fail and allow the window to open. As such, these windows fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Arow will provide a parts kit with a new latch component, free of charge. Owner notification letters are expected to be mailed March 2023. Owners may contact AROW customer service at 1-715-693-6020.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| AROW GLOBAL | BUS EMERGENCY EXIT WINDOW | |
3 Associated Documents
Recall Acknowledgement
RCAK-23E018-7811.pdf 647.079KB
Noncompliance Notice 573 Report
RCLRPT-23E018-6114.PDF 217.559KB
RCLRPT-23E018-6114
Recall 573 Report – 3/17/2023
RCLRPT-23E018-5530.PDF 217.772KB
RCLRPT-23E018-5530
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E018&docType=RCL
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Last update on 2023-03-15 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-018 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : AROW Global Corp Submission Date : MAR 07, 2023 NHTSA Recall No. : 23E-018 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : AROW Global Corp Address : 924 N Park View Circle Mosinee WI 54455 Company phone : 6936020 Population : Number of potentially involved : 1,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : AROW Global Model : MV204 Part No. : MV2040000 Size : 40.83 x 40.10 Function : exit window Descriptive Information : The recalled product is based on the manufacturing date and the unique combination of size, glass type, window type, and customer. All part numbers with this combination have been identified and included. Approximately 1500 windows are affected and sold for use on New Flyer Industries transit busses between 2011 and 2023 Production Dates : MAR 03, 2011 – MAR 06, 2023 Brand / Trade 2 : AROW Global Model : MV204 Part No. : MV2040001 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : NOV 08, 2013 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 3 : AROW Global Model : MV204 Part No. : MV2040002 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : JAN 10, 2014 – MAR 06, 2023 Brand / Trade 4 : AROW Global Model : MV204 Part No. : MV2040005 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : FEB 25, 2014 – MAR 06, 2023 Brand / Trade 5 : AROW Global Model : MV204 Part No. : MV2040006 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : FEB 26, 2015 – MAR 06, 2023 Brand / Trade 6 : AROW Global Model : MV204 Part No. : MV2040007 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : JAN 24, 2017 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 7 : AROW Global Model : MV204 Part No. : MV2040008 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : AUG 04, 2017 – MAR 06, 2023 Brand / Trade 8 : AROW Global Model : MV204 Part No. : MV2040009 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : AUG 07, 2017 – MAR 06, 2023 Brand / Trade 9 : AROW Global Model : MV207 Part No. : MV2070049 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : FEB 14, 2013 – MAR 06, 2023 Brand / Trade 10 : AROW Global Model : MV207 Part No. : MV2070060 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : SEP 30, 2013 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 11 : AROW Global Model : MV207 Part No. : MV2070092 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : OCT 19, 2016 – MAR 06, 2023 Brand / Trade 12 : AROW Global Model : MV207 Part No. : MV2070101 Size : 49.31 x 42.60 Function : exit window Descriptive Information : * Production Dates : JUN 01, 2018 – MAR 06, 2023 Brand / Trade 13 : AROW Global Model : MV207 Part No. : MV2070108 Size : 49.31 x 42.60 Function : exit window Descriptive Information : * Production Dates : AUG 09, 2019 – MAR 06, 2023 Description of Noncompliance : Description of the Noncompliance : Specific emergency exit windows may not meet the passing criteria for FMVSS 571.217 S5.1. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : Passenger retention during a vehicle accident may be reduced. Description of the Cause : Window latch mechanism failed prior to reaching any passing criteria during destructive testing. 75% of the force threshold was achieved at failure. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23E-018 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : AROW Global Corp Address : 924 North Park View Circle Mosinee Wisconsin 54455 Country : United States Chronology : NR Description of Remedy : Description of Remedy Program : A parts kit has been issued to correct the affected product. How Remedy Component Differs from Recalled Component : A black plastic latch component will be replaced with an aluminum component. Identify How/When Recall Condition was Corrected in Production : The recall condition has been corrected in production in March 2023. Recall Schedule : Description of Recall Schedule : New Flyer Industries has been notified and they are processing notifications to their vehicle owners Planned Dealer Notification Date : MAR 06, 2023 – MAR 31, 2023 Planned Owner Notification Date : MAR 06, 2023 – MAR 31, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Part 573 Safety Recall Report 23E-018 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Name : New Flyer Industries Address : NR 00 Country : NR Company Phone : NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-018 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : AROW Global Corp Submission Date : MAR 17, 2023 NHTSA Recall No. : 23E-018 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : AROW Global Corp Address : 924 N Park View Circle Mosinee WI 54455 Company phone : 6936020 Population : Number of potentially involved : 1,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : AROW Global Model : MV204 Part No. : MV2040000 Size : 40.83 x 40.10 Function : exit window Descriptive Information : The recalled product is based on the manufacturing date and the unique combination of size, glass type, window type, and customer. All part numbers with this combination have been identified and included. Approximately 1500 windows are affected and sold for use on New Flyer Industries transit busses between 2011 and 2023 Production Dates : MAR 03, 2011 – MAR 06, 2023 Brand / Trade 2 : AROW Global Model : MV204 Part No. : MV2040001 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : NOV 08, 2013 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 3 : AROW Global Model : MV204 Part No. : MV2040002 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : JAN 10, 2014 – MAR 06, 2023 Brand / Trade 4 : AROW Global Model : MV204 Part No. : MV2040005 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : FEB 25, 2014 – MAR 06, 2023 Brand / Trade 5 : AROW Global Model : MV204 Part No. : MV2040006 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : FEB 26, 2015 – MAR 06, 2023 Brand / Trade 6 : AROW Global Model : MV204 Part No. : MV2040007 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : JAN 24, 2017 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 7 : AROW Global Model : MV207 Part No. : MV2070108 Size : 49.31 x 42.60 Function : exit window Descriptive Information : * Production Dates : AUG 09, 2019 – MAR 06, 2023 Brand / Trade 8 : AROW Global Model : MV204 Part No. : MV2040009 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : AUG 07, 2017 – MAR 06, 2023 Brand / Trade 9 : AROW Global Model : MV207 Part No. : MV2070049 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : FEB 14, 2013 – MAR 06, 2023 Brand / Trade 10 : AROW Global Model : MV207 Part No. : MV2070060 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : SEP 30, 2013 – MAR 06, 2023 Part 573 Safety Recall Report 23E-018 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 11 : AROW Global Model : MV207 Part No. : MV2070092 Size : 49.31 x 42.60 Function : NR Descriptive Information : * Production Dates : OCT 19, 2016 – MAR 06, 2023 Brand / Trade 12 : AROW Global Model : MV207 Part No. : MV2070101 Size : 49.31 x 42.60 Function : exit window Descriptive Information : * Production Dates : JUN 01, 2018 – MAR 06, 2023 Brand / Trade 13 : AROW Global Model : MV204 Part No. : MV2040008 Size : 40.83 x 40.10 Function : NR Descriptive Information : * Production Dates : AUG 04, 2017 – MAR 06, 2023 Description of Noncompliance : Description of the Noncompliance : Specific emergency exit windows may not meet the passing criteria for FMVSS 571.217 S5.1. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : During a crash the emergency exit window latch may fail and allow the window to open. Passenger retention during a vehicle crash may be reduced and present and increase risk of passenger injury. Description of the Cause : Window latch mechanism failed prior to reaching any passing criteria during destructive testing. 75% of the force threshold was achieved at failure. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23E-018 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : AROW Global Corp Address : 924 North Park View Circle Mosinee Wisconsin 54455 Country : United States Chronology : NR Description of Remedy : Description of Remedy Program : A parts kit has been issued to correct the affected product. The parts kit will be provided at no charge. Labor to install the parts kit will be provided by AROW Global or compensation for labor based on an agreed labor rate and time estimate. How Remedy Component Differs from Recalled Component : A black plastic latch component will be replaced with an aluminum component or a 2 latch assembly will be replaced with a 3 latch assembly. Identify How/When Recall Condition was Corrected in Production : The recall condition has been corrected in production in March 2023. Recall Schedule : Description of Recall Schedule : New Flyer Industries has been notified and they are processing notifications to their vehicle owners Planned Dealer Notification Date : MAR 06, 2023 – MAR 31, 2023 Planned Owner Notification Date : MAR 06, 2023 – MAR 31, 2023 Part 573 Safety Recall Report 23E-018 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : New Flyer Industries Address : NR 00 Country : NR Company Phone : NR * NR – Not Reported
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