Recall 17-306 Western Edition Cougar Stabilizer Jacks – 2017-2018 Keystone Cougar Western Edition Recreational Trailers

NHTSA Campaign Number: 17V673
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 1,890

 

Stabilizer Jacks may Detach from Frame in Transit

If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.

 

Summary

Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.

 

Remedy

Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 17-306.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Keystone RV Company
SAFETY ADVISORY # 17-306
Western Edition Cougar Stabilizer Jacks

12/6/17

 

Keystone RV Company is conducting a voluntary RECALL notification campaign in accordance with the National Traffic and Motor Vehicle Safety Act. It has been decided that the mounting welds for the stabilizer jack installed on the units listed below may fail. If the fastener fails and the jack separates from the vehicle, there is an increased risk of personal injury and property damage.

Models Included:	2017 – 2018 Cougar WE Fifth Wheels and Travel Trailers
Serial Number Ranges:	2017 HC504421 – HC509056 2018 JC500147 – JC502981

 

Parts Required:

For rear storage rack:

(1) – KRV # 592535 – Axle – Service Advisory – 17-306 – Western Edition Cougar Stabilizer Jacks – Kit

 

For frame rail mounted jacks:

(4 per jack) – KRV # 391530 Screw 3/8″ x 1″ Ind Hex Wash Unslot SMS Zinc *Canada Dealers Obtain Locally*

(4 per jack) – KRV # 391552 Washer – 3/8″ – Lock – Ext Tooth – Zinc – For SVC

 

Tools Required:

– 3/8 Hex Bit – Screw Gun – Drill – 5/16” Dia. Drill Bit – 9/16” socket with ratchet

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to inspect the mounting of the four stabilizer jacks mounted to the chassis frame and use appropriate fasteners to secure all stabilizer jacks.

 

REPAIR INSTRUCTIONS 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Disconnect all sources of 12 VDC and 120 VAC electrical power.

 

For stabilizer jacks mounted to the chassis frame rail

Step 3

Locate stabilizer jacks and drill four holes (two in each “ear”) to 5/16” Dia. Use a 9/16” socket and ratchet to install (1) of the supplied screws and lock washers, repeat for the remaining (3) screws, Figure 1.

 

Step 4

Repeat Step 3 for each jack that is mounted directly to the chassis frame rail, securing it to the frame.

 

For stabilizer jacks mounted to rear storage rack

Step 3

Locate rear stabilizer jacks and use supplied ubolts and u-bolt plates to secure the stabilizer jack to the frame of the storage rack. Repeat for the remaining jack, Figure 2.

 

Step 4

Use black paint on fasteners to match the undercarriage.

 

Step 5

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

Submit the claim on Key Express using Flat Rate Code # 7130642A with Safety Advisory # 17-306 noted in the customer complaint section. The amount of time authorized for repair is 1.0 hour per vehicle.

 

PARTS DISPOSITION

No parts return.

Please call Keystone RV Customer Service at (866) 273-1454 if you have any questions.

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall:
US: 17V-673
CAN: 2017-539
Safety Advisory: 17-306

December 5, 2017

 

SAFETY ADVISORY 17-306

 

Dear «Dealer_name»,

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model  2017-2018 Keystone Western Edition Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.

Reason for this recall

It has been decided that the vehicles in this recall population may have manual stabilizer jacks attached to the chassis frame that were not properly installed. If the manual stabilizer jacks separate from the vehicle during transit, there is an increased risk of personal injury and property damage. The vehicles included in the recall are:

2017-2018 Keystone Western Edition Cougar Fifth Wheels and Travel Trailers

• Serial Number Range: HC504421 – HC509056
• Serial Number Range: JC500147 – JC502981

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important:  If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery.  The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:

«VIN1»

—  Serial numbers with ‘*’ have been retail sold  —

Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #17-306, which details how to remedy the situation and the proper reimbursement procedures.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation.  Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler

Vice President Service Operations

cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

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SAFETY ADVISORY # 17-306
Western Edition Cougar Stabilizer Jacks

12/6/17

https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V673-1973.pdf

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
safety Recall: 17V-673
Safety Advisory: 17-306

June 15, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCRN-17V673-4091.pdf

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 17V-673
CAN: 2017-539
Safety Advisory: 17-306
December 5, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V673-3313.pdf

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 17V-673
Transport Canada: 2017-539
Safety Advisory: 17-306
December 5, 2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V673-3325.pdf

 

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Keystone Twitter Tweet

12/7/2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V673-3647.pdf

 

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Miscellaneous Document

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V673-7517.pdf

 

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Recall Acknowledgement

November 7, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V673-5954.pdf

 

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