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January 20, 2023 NHTSA CAMPAIGN NUMBER: 23V014000
Awning May Extend Unintentionally
An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 23V014
Manufacturer Forest River Bus, LLC
Components EQUIPMENT
Potential Number of Units Affected 17
Summary
Forest River Bus, LLC (Forest River Bus) is recalling certain 2021 Berkshire Coach Ultra UL1952 coaches. The retractable awning may extend unintentionally during transit.
Remedy
Dealers will install additional support for the internal components of the gearbox housing, free of charge. Owner notification letters were mailed February 27, 2023. Owners may contact Forest River Bus customer service at 1-800-348-7440 or Carefree of Colorado Customer Service Phone Number 1-303-469-3324. Forest River Bus’ number for this recall is 42-1594.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Berkshire Coach Ultra UL1952. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
According to Carefree of Colorado recall 22E094: “There is a potential for cracks to develop in the Gearbox Housing. In a fraction of a percent of units, a Gearbox Housing has been observed with a crack that may develop into a fracture. In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning. As a precaution, owners should manually secure the awnings to reduce the potential for unintentional awning extension until they are able to bring their vehicle in to a dealership for inspection.”
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning.
WHAT IS CAREFREE OF COLORADO GOING TO DO?
Forest River is notifying dealerships of the recall. Carefree will provide, at no cost to you, additional support for the internal components of the Gearbox Housing.
WHAT SHOULD YOU DO?
Upon receipt of this letter, please, contact Carefree of Colorado at the phone number listed below. They will assist you with the next steps to obtain replacement parts and file your claim for labor.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .75 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Carefree of Colorado
2145 W. 6th Avenue,
Broomfield, CO 80020
Chronology :
On January 16, 2023, Forest Rivers’ Office of Corporate Compliance received recall notice 22E-094 from Carefree of Colorado via email.
On January 19, 2023, Forest Rivers’ Office of Corporate Compliance was able to identify affected vehicles by the sales records provided by Carefree of Colorado.
On January 20, 2023, Forest Rivers’ Corporate Recall Committee was notified of the recall.
1/23/2023 Changed Make from Forest River Inc. to Forest River Bus LLC.
22E094 Awning May Extend Unintentionally – Carefree Freestyle Gearbox Housing
22E094 Awning May Extend Unintentionally – Carefree Freestyle Gearbox Housing
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
FOREST RIVER | BERKSHIRE | 2021 |
7 Associated Documents
Recall 573 Report – 1/23/2023
RCLRPT-23V014-6704.PDF 214.326KB
Recall Acknowledgement
RCAK-23V014-6935.pdf 645.779KB
Defect Notice 573 Report
RCLRPT-23V014-6195.PDF 214.288KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V014-3493.pdf 172.12KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V014-7026.PDF 211.216KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V014-7557.PDF 211.216KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V014-4675.PDF 211.44KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V014&docType=RCL
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SEOCONTENT-START
IMPORTANT SAFETY RECALL
Page 1 of 2
February 2023
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Berkshire Coach Ultra UL1952. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
According to Carefree of Colorado recall 22E094: “There is a potential for cracks to develop in the Gearbox Housing. In a fraction of a percent of units, a Gearbox Housing has been observed with a crack that may develop into a fracture. In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning. As a precaution, owners should manually secure the awnings to reduce the potential for unintentional awning extension until they are able to bring their vehicle in to a dealership for inspection.”
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning.
WHAT IS CAREFREE OF COLORADO GOING TO DO?
Forest River is notifying dealerships of the recall. Carefree will provide, at no cost to you, additional support for the internal components of the Gearbox Housing.
WHAT SHOULD YOU DO?
Upon receipt of this letter, please, contact Carefree of Colorado at the phone number listed below. They will assist you with the next steps to obtain replacement parts and file your claim for labor.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .75 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Carefree of Colorado
2145 W. 6th Avenue,
Broomfield, CO 80020
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V014
CANADA RECALL: N/A
FR ID: 42-1594
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IMPORTANT SAFETY RECALL
Page 2 of 2
WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CAREFREE OF COLORADO CUSTOMER SERVICE
(303) 469-3324
WARRANTY@CAREFREEOFCOLORADO.COM
FOREST RIVER CUSTOMER SERVICE
(800) 348-7440
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 23V014
Sincerely,
Forest River Bus LLC
Office of Corporate Compliance**************************************************************************************************************OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-014
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River Bus, LLC JAN 23, 2023 NHTSA Recall No. : 23V-014 Manufacturer Recall No. : 42-1594 Manufacturer Information :
Manufacturer Name : Forest River Bus, LLC Address : 2367 Century Drive
Goshen IN 46528
Company phone : (800) 348-7440
Population :
Number of potentially involved : 17 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Forest River Bus LLC. Berkshire Coach Ultra UL1952 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by sales records from Carefree of Colorado provided to OCC on January 19, 2023.
2021 Berkshire Coach Ultra UL1952 – 17 Production Dates : DEC 11, 2020 – MAY 20, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : According to Carefree of Colorado recall 22E094: “There is a potential for cracks to develop in the Gearbox Housing. In a fraction of a percent of units, a Gearbox Housing has been observed with a crack that may develop into a fracture. In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning. As a precaution, owners should manually secure the awnings to reduce the potential for unintentional awning extension until they are able to bring their vehicle in to a dealership for inspection.”
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a fracture, there appears to be a potential for release of the
awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/
or present a road hazard to the vehicle driver or surrounding traffic, which Part 573 Safety Recall Report 23V-014 Page 2 can increase the risk of a crash without prior warning.
Description of the Cause : Unknown Identification of Any Warning
that can Occur : Unknown Involved Components : Component Name 1 : Carefree of Colorado Freestyle Awning Component Description : Carefree of Colorado Freestyle Awning Component Part Number : 015933-002 Supplier Identification : Component Manufacturer
Name : Carefree of Colorado Address : 2145 W. 6th Ave
Broomfield Colorado 80020
Country : United States Chronology :
On January 16, 2023, Forest Rivers’ Office of Corporate Compliance received recall notice 22E-094 from Carefree of Colorado via email. On January 19, 2023, Forest Rivers’ Office of Corporate Compliance was able to identify affected vehicles by the sales records provided by Carefree of Colorado. On January 20, 2023, Forest Rivers’ Corporate Recall Committee was notified of the recall. 1/23/2023 Changed Make from Forest River Inc. to Forest River Bus LLC. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-014
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. Forest River and/or Carefree will provide additional support for the internal components of the Gearbox Housing which will alleviate the risk outlined in this notice
What is the Forest River Customer Service Phone Number? (800) 348-7440
What is the Carefree of Colorado Customer Service Phone Number? (303) 469-3324 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Drive
Goshen, IN 46528
How Remedy Component Differs from Recalled Component :
Carefree of Colorado Freestyle Awning Part No. 015933-002
Unknown what distinguishes the remedy component from the recalled component Identify How/When Recall Condition was Corrected in Production : Unknown Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 01, 2023 – MAR 01, 2023
Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023
* NR – Not Reported**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-014
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River Bus, LLC JAN 20, 2023 NHTSA Recall No. : 23V-014 Manufacturer Recall No. : 42-1594 Manufacturer Information :
Manufacturer Name : Forest River Bus, LLC Address : 2367 Century Drive
Goshen IN 46528
Company phone : (800) 348-7440
Population :
Number of potentially involved : 17 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Forest River Inc. Berkshire Coach Ultra UL1952 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by sales records from Carefree of Colorado provided to OCC on January 19, 2023.
2021 Berkshire Coach Ultra UL1952 – 17 Production Dates : DEC 11, 2020 – MAY 20, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : According to Carefree of Colorado recall 22E094: “There is a potential for cracks to develop in the Gearbox Housing. In a fraction of a percent of units, a Gearbox Housing has been observed with a crack that may develop into a fracture. In the event of a fracture, there appears to be a potential for release of the awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/or present a road hazard to the vehicle driver or surrounding traffic, which can increase the risk of a crash without prior warning. As a precaution, owners should manually secure the awnings to reduce the potential for unintentional awning extension until they are able to bring their vehicle in to a dealership for inspection.”
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a fracture, there appears to be a potential for release of the
awning brake under certain in-use conditions. An awning that extends unintentionally while a motor home is in motion could be a distraction and/
or present a road hazard to the vehicle driver or surrounding traffic, which Part 573 Safety Recall Report 23V-014 Page 2 can increase the risk of a crash without prior warning.
Description of the Cause : Unknown Identification of Any Warning
that can Occur : Unknown Involved Components : Component Name 1 : Carefree of Colorado Freestyle Awning Component Description : Carefree of Colorado Freestyle Awning Component Part Number : 015933-002 Supplier Identification : Component Manufacturer
Name : Carefree of Colorado Address : 2145 W. 6th Ave
Broomfield Colorado 80020
Country : United States Chronology :
On January 16, 2023, Forest Rivers’ Office of Corporate Compliance received recall notice 22E-094 from Carefree of Colorado via email. On January 19, 2023, Forest Rivers’ Office of Corporate Compliance was able to identify affected vehicles by the sales records provided by Carefree of Colorado. On January 20, 2023, Forest Rivers’ Corporate Recall Committee was notified of the recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-014
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. Forest River and/or Carefree will provide additional support for the internal components of the Gearbox Housing which will alleviate the risk outlined in this notice
What is the Forest River Customer Service Phone Number? (800) 348-7440
What is the Carefree of Colorado Customer Service Phone Number? (303) 469-3324 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Drive
Goshen, IN 46528
How Remedy Component Differs from Recalled Component :
Carefree of Colorado Freestyle Awning Part No. 015933-002
Unknown what distinguishes the remedy component from the recalled component Identify How/When Recall Condition was Corrected in Production : Unknown Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 01, 2023 – MAR 01, 2023
Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023
* NR – Not Reported
SEOCONTENT-END