Update Hermes Communication Module Software – 2019-2021 Freightliner Sprinter

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Daimler Vans USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Years 2019-2021 Update Hermes Communication Module Software DATE: November, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above OVER THE AIR UPDATE NO ACTION NEEDED FROM THE WORKSHOP Daimler Vans USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : Update Hermes Communication Module Software 2022100007 VS3SIMKOM This is to notify you of a Recall Campaign Launch notification to update the Hermes Communication Module Software on approximately 879 MY19-21 Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “OPEN” in VMI and cannot be sold until shows “CLOSED” in VMI. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter vans, has determined that due to an interaction between a SIM card security mechanism and the affected SIM profile, the SIM card might inadvertently become disabled. Should this occur, the communication module would not be able to establish a connection with a mobile phone network. In this case, the eCall function would not be available. Therefore, the condition may preclude or delay the arrival of emergency responders. This might increase the consequences of an injury following an emergency event. What We’re Doing DVUSA is conducting a voluntary recall. As a precautionary measure, the supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed Over-The-Air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Remedy OTA has begun and remedied vehicles will be reflected in VMI Vehicles Affected Vehicle Model Year(s) Model Year 2019-2021 Vehicle Model (s) Sprinter VS30, Platform 907 Vehicle Populations Total Recall 879 Dealer Inventory *CURRENTLY UNAVAILABLE* Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter was mailed in October, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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