Awning May Unintentionally Extend or Retract – 2022-2023 Coachmen Beyond, Galleria, & Nova Recreational Vehicles

October 4, 2022 NHTSA CAMPAIGN NUMBER: 22V737000

Awning May Unintentionally Extend or Retract

An awning that unintentionally extends or retracts increases the risk of injury.

 

NHTSA Campaign Number: 22V737

Manufacturer Forest River, Inc.

Components EQUIPMENT, ELECTRICAL SYSTEM

Potential Number of Units Affected 962

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2022-2023 Coachmen Beyond, Galleria, and Nova recreational vehicles, equipped with certain Multiplex Electronic Control Modules (ECM). The ECM software may cause the awning to unintentionally extend or retract when the vehicle is parked.

 

Remedy

Dealers will update the Electronic Control Module (ECM), free of charge. Owner notification letters were mailed October 24, 2022. Owners may contact Forest River customer service at 1-574-825-4995; Firefly customer service at 1-574-825-4600; or Coachmen customer service at 1-574-825-6319 or 574-825-6225. Forest River’s number for this recall is 225-1538.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

---

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Firefly Integrations has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Coachmen Galleria, Nova, and Beyond Class B recreational vehicles Multiplex Electronic Control Module (ECM). This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, this may result in property damage, personal injury.

 

WHAT IS FIREFLY INTEGRATIONS GOING TO DO?

Firefly Integrations is providing the instructions to complete a self-installation update to resolve this issue. If you are not able to complete the update yourself, you have the option to complete the recall at an Authorized Forest River Dealer or Service Center. Firefly Integrations is notifying dealerships of the recall. It is preferable if you have your selling dealership perform the remedy. Firefly Integrations completely covers your cost for the remedy; you will not receive an invoice for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

The vehicle Owner is responsible for a self-installation or arranging to have the work completed.

• Remove the awning fuse until the update is complete (to avoid unanticipated deployments) 

• Select an update option: 

Option 1) Self-Installation Update. This involves uploading the update files to a USB stick, and transferring them to your RV per the attached instruction links, OR 

Option 2) If you are not able to complete the update yourself; schedule an installation appointment with an authorized Forest River Dealer/Service Center.

 

If utilizing a dealer to complete the upload, please state you have been notified by Firefly Integrations of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

If you are not able to complete the self-installation update, and are not able make an appointment with a Forest River Service Center, please schedule an appointment with an RV Service Center of your choice. Provide the recall instructions to the service center at or before the time of your appointment.

 

3) Release your unit’s VIN from the Safety Recall list 

Once the ECM update has been complete, clear this recall for your VIN by either: a) scanning the attached custom QR code (on page one of this recall notice) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN, and confirming that the ECM software has been updated.

 

This completes the process and clears this Safety Recall associated with your unit’s VIN.

If you take your RV to a dealer or service center under installation Option 2, the repair will be completed at NO CHARGE to you. The dealer or repair facility of your choice will contact Spyder Controls Corp. for payment by going to http://FireflyIntegrationsECMupdateRecall.com/ following the instructions, and uploading an invoice. This installation should take up to 0.5 hours complete. If you have any installation questions, contact Spyder Controls Corp. at 1-877-977- 2752 for additional information.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is up to 0.5 hours. If a dealership is utilized to complete this update, the dealership may need to keep your vehicle for additional time or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall performed to ensure the correct upload and procedures were followed.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

To upload a service invoice you have already paid, go to http://FireflyIntegrationsECMupdateRecall.com/ enter your VIN number and upload the invoice and your mailing address to receive reimbursement.

 

WHAT IF YOU NO LONGER OWN THIS VEHICLE?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER OR FIREFLY ASSIST YOU FURTHER?  

If you have difficulties getting your vehicle repaired, please contact a representative listed below:

CONTACT	PHONE	Email
Brandon Armstrong	574-825-6319	barmstrong@forestriverinc.com
	or
Billy Bontrager	574-825-6225	wbontrager@forestriverinc.com
	or
Neil Stephenson	574-825-4600	neils@fireflyint.com

If you are still having difficulty getting your vehicle’s ECM software updated in a reasonable amount of time or without charge, you may write to the following address:

For US Owners Please Contact:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search; Recall ID: 22E070

For Canadian Owners Please Contact:

Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1

Telephone (800) 333-0510
Facsimile (819) 420-4292

Recall ID: 2022-559

 

---

Coachman Recall ID 22E070 – Software Update Instructions

The following instructions are for the software update for your Coachman unit, to comply with US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 22E070 and Transport Canada recall number 2022-559.

 

The software download and update should typically take approximately 15 minutes.

 

Supplies needed to complete the software update will be a USB flash drive.

 

USB 2.0 Flash Drive (typical)

 

The Electronic Control Module (ECM) software update is to be completed as follows:

 

Step 1 – Remove Awning Fuse In Your RV

Locate Fuse Panel

Open Fuse Panel and Locate Awning Fuse

Remove Awning Fuse From Fuse Panel

 

Note:  Step One (fuse removal) should be completed immediately, and the fuse left out to prevent unintended awning activations – until the software update has been completed.

 

Step 2 – Download Software Update To A USB Flash Drive

• Use an empty USB 2.0 Flash Drive (32GB or less, formatted as FAT or FAT32) to transfer files.
• If you do not have a USB Flash Drive, you can request one at no charge from http://FireflyIntegrationsECMupdateRecall.com/
• Place the USB Flash Drive into the USB port on your computer (PC or Mac).
• Go to the recall website http://FireflyIntegrationsECMupdateRecall.com/ and select “Recall Update File” follow the download instructions, and download the update files to the USB Flash Drive.
• Click and drag the two files (named xxxxxx and xxxxxx) to your USB Flash Drive.
• Remove USB flash drive from your computer.

 

Step 3 – Remove Touch Screen To Access USB Port, and Insert USB Flash Drive

Locate Touch Screen

Place fingers on top edge of Touch Screen and apply pressure down and out

Remove Touch Screen from wall bracket

 

• Locate Touch Screen in your RV wall location.

• Place your fingers along top edge of the Touch Screen, apply pressure down and out to pop the Touch Screen out of its wall mount.

• Remove Touch Screen from wall bracket

 

• Remove Touch Screen from wall.

• Insert USB Flash Drive into USB port on the rear side of the Touch Screen.

 

Disconnect power for 5 seconds

Reconnect power

 

• Disconnect the power cable to the Touch Screen for five seconds (or more).

• Reconnect power cable and power up the Touch Screen.

 

Step 4 – Update ECM with onscreen prompts

Main screen view

Press manual load tab

Tap the first update

 

• From the main screen, tap the “Manual Load” tab.

• Tap the first update tab to begin the installation process (even if it says “No Update Required”).

Tap the second update

Exit the download screen

Exit the main screen

 

• Once status for the first update changes to “Update Successful”, tap the second update.

• Once both updates have finished, tap the “Exit” button at the bottom of the screen.

• Tap “Exit” button on main screen to exit out of all screens.

 

Confirmation screen

 

• After you exit all screens, a confirmation screen will appear.

 

Step 5 – Remove USB Flash Drive and Reinstall Touch Screen

Remove USB Flash Drive

Reinstall Touch Screen in its mount

Reinstall Touch Screen – push firmly in place

 

• Remove the USB Flash Drive from the Touch Screen.

• Reinstall Touch Screen by applying pressure at the corners and pushing it back in place.

 

Step 6 – Replace Awning Fuse

 

• Replace awning fuse which was removed in Step 1.

 

Step 7 (Required) Clear Your Vehicle Identification Number (VIN) For This Recall

(Recall Website Screen Pic)

(Recall Website Screen Pic)

(Recall Website Screen Pic)

 

• Clear this recall for your VIN number by either: a) scanning the custom QR code (on page one of the recall notice letter) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN number, and confirming that the ECM software has been updated.

 

This concludes the ECM software update and clearing of your vehicle Identification number (VIN) in the national recall databases for this recall.

 

Service Centers, please submit service order or invoice for payment online at:

http://FireflyIntegrationsECMupdateRecall.com/

 

Note that Recall Verification must be completed. The service center labor reimbursement by VIN will automatically complete this process.

 

For any other questions or technical assistance, please call 1-877-977-2752.

 

---

Chronology :

On 10/3/2022, Forest River received a letter from Firefly Integrations regarding recall 22E070.

On 10/4/2022, Forest River filed a pass through recall with NHTSA and Transport Canada

Forest River is providing all pertinent information to Firefly to execute the recall. Firefly will providing all reporting to Forest River. Forest River will provide quarterly reporting to NHTSA and Transport Canada from the data supplied by Firefly.

 

---

22E070 – Awning may Unintentionally Extend or Retract – Firefly Multiplex Electronic Control Module (ECM)

 

22E070 – Awning may Unintentionally Extend or Retract – Firefly Multiplex Electronic Control Module (ECM)

 

---

6 Affected Products

Vehicles

MAKE	MODEL	YEAR
COACHMEN	BEYOND	2022-2023
COACHMEN	GALLERIA	2022-2023
COACHMEN	NOVA	2022-2023

 

---

8 Associated Documents

Recall Acknowledgement

RCAK-22V737-4275.pdf 653.818KB

 

---

Defect Notice 573 Report

RCLRPT-22V737-7502.PDF 215.572KB

 

---

Remedy Instructions and TSB

RCRIT-22V737-7509.pdf 1091.95KB

 

---

Remedy Instructions and TSB

RCRIT-22V737-0433.pdf 688.619KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-22V737-5234.pdf 266.978KB

 

---

Recall Quarterly Report #1, 2022-4

RCLQRT-22V737-4200.PDF 211.136KB

 

---

Recall Quarterly Report #2, 2023-1

RCLQRT-22V737-8774.PDF 211.234KB

 

---

Recall Quarterly Report #3, 2023-2

RCLQRT-22V737-2584.PDF 211.322KB

 

---

Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V737&docType=RCL

 

---

 

Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

---