Awning May Unintentionally Extend or Retract – 2022-2023 Coachmen Beyond, Galleria, & Nova Recreational Vehicles

October 4, 2022 NHTSA CAMPAIGN NUMBER: 22V737000

Awning May Unintentionally Extend or Retract

An awning that unintentionally extends or retracts increases the risk of injury.

 

NHTSA Campaign Number: 22V737

Manufacturer Forest River, Inc.

Components EQUIPMENT, ELECTRICAL SYSTEM

Potential Number of Units Affected 962

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2022-2023 Coachmen Beyond, Galleria, and Nova recreational vehicles, equipped with certain Multiplex Electronic Control Modules (ECM). The ECM software may cause the awning to unintentionally extend or retract when the vehicle is parked.

 

Remedy

Dealers will update the Electronic Control Module (ECM), free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Forest River customer service at 1-574-825-4995; Firefly customer service at 1-574-825-4600; or Coachmen customer service at 1-574-825-6319 or 574-825-6225. Forest River’s number for this recall is 225-1538.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Coachman Recall ID 22E070 – Software Update Instructions

The following instructions are for the software update for your Coachman unit, to comply with US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 22E070 and Transport Canada recall number 2022-559.

 

The software download and update should typically take approximately 15 minutes.

 

Supplies needed to complete the software update will be a USB flash drive.

 

USB 2.0 Flash Drive (typical)

 

The Electronic Control Module (ECM) software update is to be completed as follows:

 

Step 1 – Remove Awning Fuse In Your RV

Locate Fuse Panel

Open Fuse Panel and Locate Awning Fuse

Remove Awning Fuse From Fuse Panel

 

Note:  Step One (fuse removal) should be completed immediately, and the fuse left out to prevent unintended awning activations – until the software update has been completed.

 

Step 2 – Download Software Update To A USB Flash Drive

  • Use an empty USB 2.0 Flash Drive (32GB or less, formatted as FAT or FAT32) to transfer files.
  • If you do not have a USB Flash Drive, you can request one at no charge from http://FireflyIntegrationsECMupdateRecall.com/
  • Place the USB Flash Drive into the USB port on your computer (PC or Mac).
  • Go to the recall website http://FireflyIntegrationsECMupdateRecall.com/ and select “Recall Update File” follow the download instructions, and download the update files to the USB Flash Drive.
  • Click and drag the two files (named xxxxxx and xxxxxx) to your USB Flash Drive.
  • Remove USB flash drive from your computer.

 

Step 3 – Remove Touch Screen To Access USB Port, and Insert USB Flash Drive

Locate Touch Screen

Place fingers on top edge of Touch Screen and apply pressure down and out

Remove Touch Screen from wall bracket

 

  • Locate Touch Screen in your RV wall location.
  • Place your fingers along top edge of the Touch Screen, apply pressure down and out to pop the Touch Screen out of its wall mount.
  • Remove Touch Screen from wall bracket

 

  • Remove Touch Screen from wall.
  • Insert USB Flash Drive into USB port on the rear side of the Touch Screen.

 

Disconnect power for 5 seconds

Reconnect power

 

  • Disconnect the power cable to the Touch Screen for five seconds (or more).
  • Reconnect power cable and power up the Touch Screen.

 

Step 4 – Update ECM with onscreen prompts

Main screen view

Press manual load tab

Tap the first update

 

  • From the main screen, tap the “Manual Load” tab.
  • Tap the first update tab to begin the installation process (even if it says “No Update Required”).

Tap the second update

Exit the download screen

Exit the main screen

 

  • Once status for the first update changes to “Update Successful”, tap the second update.
  • Once both updates have finished, tap the “Exit” button at the bottom of the screen.
  • Tap “Exit” button on main screen to exit out of all screens.

 

Confirmation screen

 

  • After you exit all screens, a confirmation screen will appear.

 

Step 5 – Remove USB Flash Drive and Reinstall Touch Screen

Remove USB Flash Drive

Reinstall Touch Screen in its mount

Reinstall Touch Screen – push firmly in place

 

  • Remove the USB Flash Drive from the Touch Screen.
  • Reinstall Touch Screen by applying pressure at the corners and pushing it back in place.

 

Step 6 – Replace Awning Fuse

 

 

Step 7 (Required) Clear Your Vehicle Identification Number (VIN) For This Recall

(Recall Website Screen Pic)

(Recall Website Screen Pic)

(Recall Website Screen Pic)

 

  • Clear this recall for your VIN number by either: a) scanning the custom QR code (on page one of the recall notice letter) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN number, and confirming that the ECM software has been updated.

 

This concludes the ECM software update and clearing of your vehicle Identification number (VIN) in the national recall databases for this recall.

 

Service Centers, please submit service order or invoice for payment online at:

http://FireflyIntegrationsECMupdateRecall.com/

 

Note that Recall Verification must be completed. The service center labor reimbursement by VIN will automatically complete this process.

 

For any other questions or technical assistance, please call 1-877-977-2752.

 


Chronology :

On 10/3/2022, Forest River received a letter from Firefly Integrations regarding recall 22E070.

On 10/4/2022, Forest River filed a pass through recall with NHTSA and Transport Canada

Forest River is providing all pertinent information to Firefly to execute the recall. Firefly will providing all reporting to Forest River. Forest River will provide quarterly reporting to NHTSA and Transport Canada from the data supplied by Firefly.


22E070 – Awning may Unintentionally Extend or Retract – Firefly Multiplex Electronic Control Module (ECM)

 

22E070 – Awning may Unintentionally Extend or Retract – Firefly Multiplex Electronic Control Module (ECM)

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
COACHMEN BEYOND 2022-2023
COACHMEN GALLERIA 2022-2023
COACHMEN NOVA 2022-2023

 


3 Associated Documents

Recall Acknowledgement

RCAK-22V737-4275.pdf 653.818KB

RCAK-22V737-4275

 


Defect Notice 573 Report

RCLRPT-22V737-7502.PDF 215.572KB

RCLRPT-22V737-7502

 


Remedy Instructions and TSB

RCRIT-22V737-7509.pdf 1091.95KB

RCRIT-22V737-7509

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V737&docType=RCL

 


 

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Last update on 2023-01-08 / Affiliate links / Images from Amazon Product Advertising API

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