FL955 – Tie Rod Clamps Failure – 2023 Western Star 4700, 4900, 49X, 6900, & Freightliner 114SD

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September 28, 2022 NHTSA CAMPAIGN NUMBER: 22V722000

Tie Rod Clamps Failure

Tie rod separation can result in a sudden loss of steering, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V722

Manufacturer Daimler Trucks North America, LLC

Components 

Potential Number of Units Affected 36

 

Summary

Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Western Star 4700, 4900, 49X, 6900, and Freightliner 114SD vehicles. The tie rod clamps may have been improperly heat-treated, causing them to crack and allowing the tie rods to separate.

 

Remedy

Dealers will replace the tie rod clamps, free of charge. Owner notification letters were mailed Marc 15, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL955.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Trucks North America Recalls

 


Subject: Tie Rod Clamps

Models Affected: Specific model years 2022-2023 Freightliner 108SD, and 114SD; and Western Star 4700, 4900, 6900, 47X, and 49X vehicles manufactured December 16, 2021, through July 29, 2022.

 

General Information

Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on the vehicles mentioned above.

On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash.

A Daimler Truck North America authorized service facility will replace the tie rod.

There are approximately 100 vehicles involved in this campaign.

 

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.

 

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).

 

Replacement Parts

Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.

If our records show your dealership has ordered any vehicle(s) involved in campaign number FL955, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall.

Table 1 – Replacement Parts for FL955

Campaign Number Part Description Part Number Qty.
FL955A TIE ROD TUBE & TIE ROD ENDS TDA A1 3102R4854 1 ea
FL955B TIE ROD TUBE & TIE ROD ENDS TDA A1 3102Z4836 1 ea
TIE ROD TUBE & TIE ROD ENDS TDA A1 3102R4854 1 ea
FL955C TIE ROD TUBE & TIE ROD ENDS TDA A1 3102U4233 1 ea
FL955A-C BLANK COMPLETION STICKER WAR260 1 ea

Table 1

 

Removal

FL955A, C: Trucks with Single Front Steer Axle

NOTE: Tie rods and tie rod ends are not available separately. The entire tie rod assembly must be replaced.

1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.

2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires.

3. At both ends of the tie rod, remove the cotter pins.

4. At both ends of the tie rod, remove the castle nuts.

5. At both ends of the tie rod assembly, use a Tiger Tool® MK6 slack adjuster puller or equivalent, shown in Fig. 1 to remove the tie rod end from the tie rod arm as shown in Fig. 2.

 

Installation

FL955A, C: Trucks with Single Front Steer Axle

NOTE: The tie rod clamp bolt must be on the bottom of the tie rod and the nut on the bolt must face to the rear of the vehicle. An alignment rib on the tie rod prevents incorrect installation. To properly align the clamp on the tie rod (left and right, side to side), the tie rod rib must fit inside of the corresponding groove in the tie rod clamp.

1. Remove the plastic protective covers from both castle nuts of the new tie rod assembly.

2. On one side of the vehicle, install the tie rod end in the spindle. Install the new castle nut and hand tighten
it.

3. Adjust the tie rod until the other end of the tie rod can be installed into the spindle on the other side of the vehicle. Install the other tie rod end into the spindle. Install the new castle nut and hand tighten it. Fig. 3 shows the USK tie rod bolt orientation. Fig. 4 and Fig. 5 show adjustments for each type of the tie rod.

4. Tighten the castle nuts 120 to 170 lbf·ft (163 to 230 N·m). If the cotter pin hole in the tie rod end stud is not aligned with a castle nut slot, turn the castle nut up to one-sixth of a turn to align it.

5. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly. Fig. 6 shows an installed tie rod assembly with castle nut and cotter pin.

6. Perform a full steering alignment. For instructions, see Group 33 of the respective workshop manual.

7. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed.

 

FL955B: Trucks with Two Front Steer Axles

1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.

2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires.

3. Identify the tie rods for the front and the rear steer axle.

4. Repeat the above removal and installation procedures for both axles.

5. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed.

 

 


Chronology :

Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the initially suggested population.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER 114SD 2023
WESTERN STAR 4700 2023
WESTERN STAR 4900 2023
WESTERN STAR 49X 2023
WESTERN STAR 6900 2023

 


12 Associated Documents

Defect Information Report

RMISC-22V722-0299.pdf 731.964KB

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Defect Notice 573 Report

RCLRPT-22V722-5741.PDF 215.895KB

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Recall Acknowledgement

RCAK-22V722-2405.pdf 645.233KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V722-2058.pdf 565.595KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V722-8008.pdf 140.505KB

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Recall 573 Report – November 30, 2022

RCLRPT-22V722-5478.PDF 216.105KB

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Recall 573 Report – November 30 2022

RCLRPT-22V722-6163.PDF 215.997KB

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Amended Defect Information Report

RMISC-22V722-0544.pdf 731.265KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V722-0173.pdf 281.857KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V722-2463.pdf 143.611KB

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Recall Quarterly Report #1, 2023-1

RCLQRT-22V722-9573.PDF 211.131KB

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Recall Quarterly Report #2, 2023-2

RCLQRT-22V722-1221.PDF 211.231KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V722&docType=RCL

 


 

SaleBestseller No. 1
VEVOR Inner Tie Rod Tool Kit, 13 Pcs Tie Rod Removal Tool, 13 Pcs Crowfoot Adapters Inner Tie Rod Tool Set, 1/2 Inch Drive Tube Tie Rods Tool, Heavy-Duty Steel Inner Tie Rod Removal Tool for Vehicle
  • Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
  • 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
  • Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
  • Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
  • Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
Bestseller No. 2
Lisle 58100 Inner Tie Rod Tool Set, 12 Pc
  • The long socket slips over tie rod end and crows footengages on socket for easy removal and installation of tierods with inaccessible wrench flats.
  • Includes 12 crowsfeet, sizes 1-3/16", 1-1/4", 1-3/8", 1-1/2", 1-5/16", 1-7/16", 29mm,32.5mm, 33.6mm, 38.4mm, 40mm and 42mm
  • fits many cars, trucks and SUVs.
  • fit type: Vehicle Specific
SaleBestseller No. 3
OEMTOOLS 27178 Master Inner Tie Rod Tool Set, Remove & Install Tie Rods in Cars, Pickups, and SUVs, Includes 12 Crowfoot Adapters & 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL SET: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm; Easily remove most inner tie rod ends
  • ULTRA DURABLE: Tie rod puller tool's crowfoot adapters are nickel plated for durability; Work the inner tie rod tool kit on your tierod end with the confidence that your tie rod set won't bend or break during use; Get the most from our tie rods tool
  • WIDELY USEFUL INNER TIE ROD TOOL: Be sure you have an inner tie rod kit that can easily reach your inner tie rod without removing the rack and pinion; Tube handle inner diameter is 2.125 in. to service small cars, pick-ups, and SUVs
  • USE A RATCHET OR BREAKER BAR: Properly torque the inner tie rod remover on the tie rod end without hassle; Tie rod end puller's 1/2 Inch drive tube handle makes it easy to remove and re-install tie rod ends; Tie rod puller kit gives you proper reach
  • EFFORTLESS ORGANIZATION: OEM Tools inner tie rod tool can be taken anywhere easily; Tie rod end removal tool comes in a blow mold case for easy organization; The inner tie rod end tool is portable for use on tie rod inner ends on your family's fleet
Bestseller No. 4
Orion Motor Tech Inner Tie Rod Removal Tool Kit, Inner Tie Rod Tool for Tie Rod Removal and Installation, Master Inner Tie Rod Tool Set with 12 Crowfoot Adapters 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
  • 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
  • UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
  • SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
  • HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
Bestseller No. 5
Orion Motor Tech 5-in-1 Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (RB06)
  • (1) ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • (2) HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • (3) UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • (4) PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • (5) ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Bestseller No. 6
ABN 1/2 Inch Drive SAE Inner Tie Rod Removal Tool Kit – Inner Tie Rod Tool Set with Tie Rod Puller Tool and 3 Adapters
  • [Perform Maintenance on Your Vehicle]: The ABN Master Inner Tie Rod Tool Removal 4-Piece Kit allows you to save time to make adjustments without removing the rack and pinion to access hard-to-reach tie rods
  • [For Your Toolkit]: With its 1/2-inch square drive, this tie rod remover tool will work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
  • [Fits Your Vehicle]: 1 3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1 5/16-inch adapter compatible with most rear wheel drive (RWD) and vehicles with racks and pinion power steering; 1 7/16-inch adapter compatible with most cars with saginaw in steering gear
  • [Easy Storage]: No need to worry about tie rod end removal tool kit parts getting lost in your workshop; Heavy-duty 16.75 x 2.25 x 7.5 inch (42.5 x 5.7 x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
  • [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
Bestseller No. 7
Orion Motor Tech 5pc Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (BL06)
  • 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
SaleBestseller No. 8
OTC (6275) Tie Rod/Pitman Arm Adjusting Set
Bestseller No. 9
DPTOOL Inner Tie Rod Removal Tool Kit, Automotive Inner Tie Rod Tool Set with 12 Crowfoot Adapters, 1/2 Inch Drive Tube Tie Rods Tool, Suitable for Domestic & Import Cars
  • Inner Tie Rod Removal Kit: Used to safely and efficiently remove and install inner tie rods. Successfully remove and install inner tie rods without removing the rack and pinion. Suitable for most domestic and imported vehicles including cars, pickups and suv
  • 12Pcs Crowfoot Adapters: The rod kit includes 12 crowfoot adapters, all of which are in the most common SAE and metric sizes: 1-3/16 ", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm and 42 mm. To get everything done quickly and efficiently to meet your needs
  • 1/2 Inch Drive Durable Rod: Our drawbar tools are made of high quality steel, heat treated and coated with black oxide, which makes them extremely durable and resistant to damage. Compatible with a 1/2" drive wrench for easy operation. 20 "long, its knurled grip gives you full control at all times
  • Easy to Use: First slide the adapter onto the flats of the lever, then rotate the collar to hold the fishtail fitting in place, and finally insert a 1/2" ratchet or impact spanner into the end hole. The inner lever can then be easily removed
  • A Complete Set: This rod removal tool kit is a complete set that includes a rod, 12 adapters and a portable case. All tools are stored in this case, and fixed, easy to store and carry tools
Bestseller No. 10
Astro Pneumatic 7802 Tie Rod / Pitman Arm Adjusting Tool Set
  • Facilitates 360-degree rotation of adjusting sleeve in tight areas
  • Blow molded case keeps the tools organized and easy to transport
  • 1 PC Pitman arm tool
  • 4 PC Tie rod tools
  • Weight 2.5 lbs.

Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API

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