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August 31, 2022 NHTSA CAMPAIGN NUMBER: 22V658000
Welds May Be Missing Or Crack In Frame
Missing or cracked welds may cause the cargo body to shift, increasing the risk of a crash.
NHTSA Campaign Number: 22V658
Manufacturer Shyft Group
Components STRUCTURE
Potential Number of Units Affected 2,139
Summary
Shyft Group (Shyft Group) is recalling certain 2018-2019 Utilimaster Work Trucks. The welds may be missing or cracked on certain areas of the truck’s body mount frame.
Remedy
Dealers will inspect for missing welds, and repair if necessary, free of charge. Owner notification letters were mailed October 10, 2022. Owners may contact Shyft Group’s customer service at 1-800-237-7806. Shyft Group’s number for this recall is 22-08.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
On July 17, 2022, Shyft was received a customer complaint involving a significant shift the the work trucks body. Engineering representative visited the subject vehicle and observed missing welds, cracked welds and other damage the underbody structure. Due the nature of the failure, the customer evaluated other vehicles in their fleet and found similar conditions but yet the body had not yet shifted on those units.
On August 18, 2022, Shyft received a complaint involving a subfloor support that had come loose and lodged between the chassis frame and rear drive axle.
On, August 26, 2022, the information was reviewed by the Campaign Approval Board and Shyft determined that a safety related defect could exist in the affected vehicle population.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
UTILIMASTER | TRUCK BODY | 2018-2019 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-22V658-5302.PDF 213.38KB
Recall Acknowledgement
Owner Notification Letter(Part 577)
RCONL-22V658-8589.pdf 194.269KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V658-4868.PDF 211.125KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V658&docType=RCL
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Last update on 2024-03-12 / Affiliate links / Images from Amazon Product Advertising API
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The Shyft Group USA, Inc. October 10, 2022 IMPORTANT SAFETY RECALL – 22V-658 This notice applies to the vehicle identification number in the label below. Dear Valued Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Utilimaster, a brand of The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety may exist in certain 2018 and 2019 model year Work Trucks. What is the Defect? Welds may be missing or cracked on certain areas of the truck body mount frame. What is the Safety Risk? As a result of the missing or cracked welds, the cargo body could shift a significant amount. Support material may separate from the vehicle. This could increase the risk of injury or crash. What is the Warning? Although a missing or cracked weld may be identified during periodic maintenance and inspection, the welds could crack without warning. What is the Remedy? Vehicles affected by this recall will be inspected to determine the level of repair needed. Repairs may take up to 3 hours. For missing welds, welds will be applied, free of charge. For cracked welds, they will be repaired, free of charge. The Shyft Group USA, Inc. What You Should Do: Call Utilimaster, a Shyft Group Brand, at 1- 800-237-7806 or email your company name, shipping address and the VIN of the affected unit(s) to FVSWarranty@utilimaster.com to coordinate having your vehicle inspected. Leased Vehicles: The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications. Reimbursement: If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Utilimaster at 1-800-237-7806. Reply Card: Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Utilimaster at 1-800-237-7806. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us. Sincerely –
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-658 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : AUG 31, 2022 NHTSA Recall No. : 22V-658 Manufacturer Recall No. : 22-08 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 2,139 Estimated percentage with defect : 23 % Vehicle Information : Vehicle 1 : 2018-2019 Utilimaster Work Truck Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The basis for this recall population is all work truck bodies assembled at a specific plant. Production Dates : JAN 15, 2018 – SEP 18, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Welds may be missing or cracked on certain areas of the truck body mount frame. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result of the missing or cracked welds, the cargo body could shift a significant amount. Support material may come separate from the vehicle. This could increase the risk of injury or crash. Description of the Cause : Pending Identification of Any Warning that can Occur : Although a missing or cracked weld may be identified during periodic maintenance and inspection, the welds could crack without warning. Involved Components : Part 573 Safety Recall Report 22V-658 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On July 17, 2022, Shyft was received a customer complaint involving a significant shift the the work trucks body. Engineering representative visited the subject vehicle and observed missing welds, cracked welds and other damage the underbody structure. Due the nature of the failure, the customer evaluated other vehicles in their fleet and found similar conditions but yet the body had not yet shifted on those units. On August 18, 2022, Shyft received a complaint involving a subfloor support that had come loose and lodged between the chassis frame and rear drive axle. On, August 26, 2022, the information was reviewed by the Campaign Approval Board and Shyft determined that a safety related defect could exist in the affected vehicle population. Description of Remedy : Description of Remedy Program : Vehicles affected by this recall will be inspected to determine the level of repair needed. For missing welds, welds will be applied. For cracked welds, they will be repaired. How Remedy Component Differs from Recalled Component : The remedied components will have appropriate welds. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Shyft’s Utilimaster brand does not have dealers for this product. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : SEP 09, 2022 – SEP 09, 2022 Part 573 Safety Recall Report 22V-658 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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