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August 9, 2022 NHTSA CAMPAIGN NUMBER: 22V604000
Awning Fabric May Detach Causing Awning to Drop
An awning that drops or extends beyond normal operation can increase the risk of injury.
NHTSA Campaign Number: 22V604
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 20,220
Summary
Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Remedy
Dealers will repair or replace the awning fabric, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 22-434.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
11/18/22
SAFETY ADVISORY # 22-434
Lippert Awnings
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning fabric to become detached from the side of the vehicle and drop beyond normal operation; leading to an increased risk of personal injury.
Models Included:
Year | Model | Serial Number Ranges |
2022 | Aspen Trail – 18’ awnings and under | N8923694 – N8925682
NJ924293 – NJ924870 |
2022 – 2023 | Bullet – 18’ awnings and under | ND433673 – ND435903
NT432741 – NT436083 PT430074 – PT430074 |
2022 | Carbon – 18’ awnings and under | NR805381 – NR805812 |
2022 | Coleman – 18’ awnings and under | NH940948 – NH946812
NJ940906 – NJ946769 NM941421 – NM947019 |
2022 | Colorado – 18’ awnings and under | N8950639 – N8950903 |
2022 | Cougar – 18’ awnings and under | N2504341 – N2510550
NV505004 – NV510556 |
2022 | Hideout – 18’ awnings and under | NW246704 – NW251714 |
2022 | Montana – 18’ awnings and under | N4703457 – N4703762 |
2022 | Outback – 18’ awnings and under | NW452437 – NW452740 |
2022 | Passport – 18’ awnings and under | ND413571 – ND415592
NK412945 – NK416142 |
2022 | Raptor – 18’ awnings and under | NR800531 – NR801105 |
2022 | Retreat – 18’ awnings and under | NW260180 – NW260321 |
2022 | Springdale – 18’ awnings and under | N3106372 – N3111953
NW107274 – NW109957 |
2022 | Sprinter – 18’ awnings and under | N1531202 – N1532747 |
2022 | Voltage – 18’ awnings and under | NZ990647 – NZ991219 |
2022 | Yukon – 18’ awnings and under | NZ980412 – NZ980891 |
Parts Required:
Per inspection of awning:
1 – KRV# 708044 – Awning – Seam Repair – Adhesive (this part may be ordered in bulk without a VIN)
1 – Awning fabric – per inspection – See Key Express parts catalog for boxed fabric part number (This part must be ordered by VIN)
Tools Required:
By inspection – See Lippert instructions below.
PHOTOS ARE REQUIRED OF AWNING TAG AND ANY FABRIC WELD CONCERNS.
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The Lippert instructions have been included. The remedy is to review the awning tag. If it is an awning with a light strip manufactured between January 17, 2022 and June 14, 2022, take a photo of the tag and perform push/pull test to test the weld near the awning rail attached to the sidewall of the unit. If a separation exists/occurs, a photo is required. If the separation is 6” or less, perform the repair. If the separation is 6” or more, replace the awning fabric.
INSPECTION and REPAIR INSTRUCTIONS – PHOTOS REQUIRED
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect 12VDC and 120VAC.
Step 2
Inspect the awning tag to determine if the awning is affected. If awning is affected follow the attached instructions for inspection and repair guidelines if separation is under 6”. If separation is over 6” go to step 3. For inspection only proceed to warranty reimbursement.
REPLACEMENT INSTRUCTIONS – PHOTOS REQUIRED
Step 3
If seam separation occurs of over 6”, take a picture of the failure and follow industry guidelines and replace the awning fabric. A link to fabric replacement can be found on the repair document above, or on Lippert’s website at www.lci1.com. Awning fabric parts order must be placed through KRV parts by VIN. See parts catalog on Key Express for fabric part numbers by model. Note: Boxed fabrics must be installed or removed from the box and properly rolled to prevent damage to the fabric before the expiration date. Fabric damaged from not being used by expiration dates will not be eligible for an RGA.
Step 4
Proceed to warranty reimbursement.
Chronology :
7-21-2022 – Keystone was informed by Lippert Components that a defect exists with certain awnings. Investigation opened for scope and range.
8-4-2022 – Investigation concluded scope and range completed.
22E055 – Awning Fabric May Detach Causing Awning to Drop – Lippert Electric Retractable Awning
22E055 – Awning Fabric May Detach Causing Awning to Drop – Lippert Electric Retractable Awning
17 Affected Products
Vehicles
MAKE | MODEL | YEAR |
DUTCHMEN | ASPEN TRAIL | 2022 |
DUTCHMEN | COLEMAN | 2022 |
DUTCHMEN | COLORADO | 2022 |
DUTCHMEN | VOLTAGE | 2022 |
DUTCHMEN | YUKON | 2022 |
KEYSTONE | BULLET | 2022-2023 |
KEYSTONE | CARBON | 2022 |
KEYSTONE | COUGAR | 2022 |
KEYSTONE | HIDEOUT | 2022 |
KEYSTONE | MONTANA | 2022 |
KEYSTONE | OUTBACK | 2022 |
KEYSTONE | PASSPORT | 2022 |
KEYSTONE | RAPTOR | 2022 |
KEYSTONE | RETREAT | 2022 |
KEYSTONE | SPRINGDALE | 2022 |
KEYSTONE | SPRINTER | 2022 |
16 Associated Documents
Defect Notice 573 Report
RCLRPT-22V604-1427.PDF 222.114KB
Recall Acknowledgement
RCAK-22V604-9801.pdf 646.032KB
Recall 573 Report – 9/8/2022
RCLRPT-22V604-8106.PDF 250.561KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V604-4727.pdf 94.316KB
Manufacturer Notices(to Dealers,etc)
Miscellaneous Document – 22-434 Lipper Awnings – Web
RMISC-22V604-8112.pdf 158.834KB
Manufacturer Notices(to Dealers,etc) – 22-434 dealer email sent 9-16-2022
Remedy Instructions and TSB
RCRIT-22V604-8999.pdf 169.35KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V604-8609.PDF 211.136KB
Remedy Instructions and TSB
RCRIT-22V604-1883.pdf 3268.923KB
Remedy Instructions and TSB
RCRIT-22V604-7341.pdf 4889.109KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V604-4178.pdf 162.375KB
Remedy Instructions and TSB
RCRIT-22V604-1953.pdf 4889.397KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V604-3556.PDF 211.245KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V604-3818.PDF 211.332KB
ISSUED Renotification Notice
RCRN-22V604-0585.pdf 107.413KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V604&docType=RCL
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SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Recall Population Year Model Serial Number Ranges 2022 Aspen Trail – 18’ awnings and under N8923694 – N8925682 NJ924293 – NJ924870 2022 Coleman – 18’ awnings and under NH940948 – NH946812 NJ940906 – NJ946769 NM941421 – NM947019 2022 Colorado – 18’ awnings and under N8950639 – N8950903 2022 Voltage – 18’ awnings and under NZ990647 – NZ991219 2022 Yukon – 18’ awnings and under NZ980412 – NZ980891 Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning to drop beyond normal operation leading to an increased risk of personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to repair or replace affected awning fabrics. The service and parts required for this corrective action will be provided at no charge to you. Inspect awnings for separation, separating awnings can be stowed before traveling to dealerships for repair. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Lippert Components is administering this recall, Lippert recall number 22E-055, through your dealership. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-604 Transport Canada: 2022-447 Safety Advisory: 22-434 Lippert Components Recall: 22E-055 September 16, 2022
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «POLKZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Aspen Trail, Carbon, Coleman, Colorado, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter, Voltage, Yukon, 2022-2023 Bullet, Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning to drop beyond normal operation leading to an increased risk of personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to repair or replace affected awning fabrics. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-604 Safety Advisory: 22-434 Lippert Components Recall: 22E-055 April 21, 2023 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Inspect awnings for separation, separating awnings can be stowed before traveling to dealerships for repair. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions
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SAFETY ADVISORY # 22-434 Lippert Awnings Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning fabric to become detached from the side of the vehicle and drop beyond normal operation; leading to an increased risk of personal injury. Models Included: Year Model Serial Number Ranges 2022 Aspen Trail – 18’ awnings and under N8923694 – N8925682 NJ924293 – NJ924870 2022 – 2023 Bullet – 18’ awnings and under ND433673 – ND435903 NT432741 – NT436083 PT430074 – PT430074 2022 Carbon – 18’ awnings and under NR805381 – NR805812 2022 Coleman – 18’ awnings and under NH940948 – NH946812 NJ940906 – NJ946769 NM941421 – NM947019 2022 Colorado – 18’ awnings and under N8950639 – N8950903 2022 Cougar – 18’ awnings and under N2504341 – N2510550 NV505004 – NV510556 2022 Hideout – 18’ awnings and under NW246704 – NW251714 2022 Montana – 18’ awnings and under N4703457 – N4703762 2022 Outback – 18’ awnings and under NW452437 – NW452740 2022 Passport – 18’ awnings and under ND413571 – ND415592 NK412945 – NK416142 2022 Raptor – 18’ awnings and under NR800531 – NR801105 2022 Retreat – 18’ awnings and under NW260180 – NW260321 2022 Springdale – 18’ awnings and under N3106372 – N3111953 NW107274 – NW109957 2022 Sprinter – 18’ awnings and under N1531202 – N1532747 2022 Voltage – 18’ awnings and under NZ990647 – NZ991219 2022 Yukon – 18’ awnings and under NZ980412 – NZ980891 Parts Required: Per inspection of awning: 1 – KRV# 708044 – Awning – Seam Repair – Adhesive (this part may be ordered in bulk without a VIN) 1 – Awning fabric – per inspection – See Key Express parts catalog for boxed fabric part number (This part must be ordered by VIN) Keystone RV Company 11/18/22 Safety Advisory 22-434 Page 2 of 13 Tools Required: By inspection – See Lippert instructions below. PHOTOS ARE REQUIRED OF AWNING TAG AND ANY FABRIC WELD CONCERNS. Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The Lippert instructions have been included. The remedy is to review the awning tag. If it is an awning with a light strip manufactured between January 17, 2022 and June 14, 2022, take a photo of the tag and perform push/pull test to test the weld near the awning rail attached to the sidewall of the unit. If a separation exists/occurs, a photo is required. If the separation is 6” or less, perform the repair. If the separation is 6” or more, replace the awning fabric. INSPECTION and REPAIR INSTRUCTIONS – PHOTOS REQUIRED Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect 12VDC and 120VAC. Step 2 Inspect the awning tag to determine if the awning is affected. If awning is affected follow the attached instructions for inspection and repair guidelines if separation is under 6”. If separation is over 6” go to step 3. For inspection only proceed to warranty reimbursement. REPLACEMENT INSTRUCTIONS – PHOTOS REQUIRED Step 3 If seam separation occurs of over 6”, take a picture of the failure and follow industry guidelines and replace the awning fabric. A link to fabric replacement can be found on the repair document above, or on Lippert’s website at www.lci1.com. Awning fabric parts order must be placed through KRV parts by VIN. See parts catalog on Key Express for fabric part numbers by model. Note: Boxed fabrics must be installed or removed from the box and properly rolled to prevent damage to the fabric before the expiration date. Fabric damaged from not being used by expiration dates will not be eligible for an RGA. Step 4 Proceed to warranty reimbursement. Safety Advisory 22-434 Page 3 of 13 WARRANTY REIMBURSEMENT INSPECT – PHOTOS REQUIRED Submit a claim with photos of awning tag on Key Express using Flat Rate Code # 7143442K In the Complaint section note: Safety Advisory # 22-434 In the Cause section note: Safety Advisory # 22-434 In the Correction section note: Awning inspected fabric is NOT separating. The amount of time authorized for this repair is 0.3 hour. REPAIR – PHOTOS REQUIRED Submit a Pre-Authorization request with photos then claim on Key Express using Flat Rate Code # 7143442A In the Complaint section note: Safety Advisory # 22-434 In the Cause section note: Safety Advisory # 22-434 In the Correction section note: Awning fabric is separating – under 6” repaired fabric or Awning fabric is separating – over 6” replaced fabric. Some Models have two awnings. Each awning will require a separate claim line to accumulate time. The amount of time authorized for this repair is: Inspection plus repair is 0.6 hour. Inspection plus replacement is 1.8 hours. Please call Keystone RV Customer Service if you have any questions: Dutchmen – 855-382-4100 Light Weight – 866-273-1456 Luxury – 866-273-1450 Premium – 866-273-1454 Toy Haulers – 866-273-1452 Traditional – 855-895-4422 Rev: 09.15.22 Page 1 CCD-0006998 AWNING INSPECTION AND WELD/SEAM REPAIR Recall Number: Lippert – 22E-055 Keystone – 22-434 Product: Awnings Date: Sept. 15, 2022 Labor Rate: .30 hours inspection only .30 hours repair only 1.5 hours fabric replacement only Purpose The purpose of this document is to provide guidance, as well as visual aides, to dealers performing inspection on units that may have insufficient awning weld(s). The inspection point is at the awning fabric seam at the awning rail at the wall of the unit (Fig. 1). This only affects awnings manufactured January 17, 2022 – June 14, 2022. The date of manufacture can be located on the variant code label (Fig. 2) located on the awning. Fig. 1 Fig. 2 Fig. 3 Date Instructions Push Test 1. Extend the awning. 2. From underneath the awning, about 1″ to 1.5″ from the fabric edge, push up on the fabric with one finger (Fig. 3) until the awning fabric is flush with the top of the awning rail. Look for any separation or visible daylight at the seam. Perform push test at both ends of the awning. Resources Required • Stepladder of adequate height to perform push test and inspect weld near awning rail Rev: 09.15.22 Page 2 CCD-0006998 Recall Number: Lippert – 22E-055 Keystone – 22-434 Product: Awnings Date: Sept. 15, 2022 Labor Rate: .30 hours inspection only .30 hours repair only 1.5 hours fabric replacement only AWNING INSPECTION AND WELD/SEAM REPAIR As a supplier of a broad array of highly-engineered components in the recreation and transportation product markets, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at customerservice@lci1.com. Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the LippertNOW app. Top Inspection 1. Position stepladder next to the unit to view the topside of the awning at the unit wall from either end (drive/idler side). 2. Inspect the weld near the awning rail (Fig. 4A). A. Fig. 4 shows no separation at the seam. It does not require repair or replacement. B. Fig. 5 shows separation at the seam (Fig. 5A). I. If the separation is less than 6 inches, repair can be accomplished using the procedure described in TI-434. II. If the separation is over 6 inches it will require awning fabric replacement using the procedure described in TI-166. All inspections and repairs must be documented with the following information: • Full unit information, including 17-digit VIN and Make/Model • Clear photo of the awning tag • Photos documenting any weld separation concerns Fig. 4 Fig. 5 A Light strip location A Awning rail location Rev: 08.29.2022 Page 1 CCD-0006469 AWNING FABRIC SEAM REPAIR TI – 434 AWNINGS Purpose This document outlines the repair of awning fabric that has separated at the seam using Awning Seam Repair Adhesive PN 2022107896 (Fig. 1). The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious personal injury or product and/or property damage if not performed safely and within the parameters set forth in this manual. Repair compounds can be highly flammable. Do not use around open flame or other heat sources. Repair compounds may cause eye and skin irritation. May also cause drowsiness and dizziness. Use in a well-ventilated area as prolonged exposure to fumes can cause irritation to nose, mouth, throat and respiratory system. FOLLOW THE SAFETY PRECAUTIONS ON THE LABEL BEFORE USING THE REPAIR COMPOUNDS. The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this manual. Always use personal protective equipment (PPE) such as gloves and eye protection when working with chemical compounds. Safety Fig. 1 PN 2022107896 Rev: 08.29.2022 Page 2 CCD-0006469 As a supplier of components to many industries, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at customerservice@lci1.com. Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the LippertNOW app. TI – 434 AWNINGS AWNING FABRIC SEAM REPAIR Resources Required • Awning Seam Repair Adhesive PN 2022107896 (Fig. 1) • Mild soap and water • Ladder, if needed, to reach the awning rail or roll tube Seam Separation Repair Procedure NOTE: The repair procedure is optimal for 6 to 8″ seam separations or less (Fig. 2). 1. Extend the awning: A. For a seam fix at the awning rail, extend the awning a few feet. B. For a seam fix at the roll tube, extend the awning completely. 2. Tie both awning arms slightly back to gain some slack in the fabric. 3. Clean the area to be repaired with mild soap and water. Allow to dry completely. 4. Spread open the seam area needed repair and apply a continuous bead of Awning Seam Repair Adhesive PN 2022107896 along the entire separation (Fig. 3). 5. Press down firmly and hold for several minutes. 6. Allow to dry for at least four hours. Fig. 3 Polycords Fabric Seam needing repair Fig. 2 NOTE: Photo shows fabric removed from the awning for clarity and upside down. The repair can be completed with the awning fabric installed. Rev: 01.11.2021 Page 1 CCD-0002066 AWNING FABRIC REPLACEMENT TI-166 AWNINGS Purpose This document outlines the removal and replacement of awning fabric. Resources Required Manual Awning Fabric Replacement Removal 1. Remove the drip cap (if equipped) from the end of the awning from which the fabric will be removed. 2. Extend the awning out approximately 12″ and insert cotter pins through both end caps into the shafts on the head assemblies (Fig. 2). Note: If the awning is 6′ in length it will only need one cotter pin for the drive side end cap. 3. Secure both support arm assemblies by running a zip tie around the outer arm and around the pin on the top of the mount arm where the mount arm and inner arm connect (Fig. 3). 4. Remove the screws holding the polycord in place on the awning rail. Moving parts can pinch, crush or cut. Keep clear and use caution. If not properly secured, the support arms can kick out due to pressure from the gas strut, which may result in serious injury or property damage. • 1 to 3 People • Cordless or Electric Drill or Screw Gun • Appropriate Drive Bits • Zip Ties • Two Cotter Pins (manual awning only) • Non-Permanent Marker Safety Fig. 1 Polycord Note: Previous awning versions had two (2) polycords and fabric stitching along the hem. The current awning model has one (1) polycord (see Fig. 1) and no fabric stitching. This should not be mistaken as defective. Rev: 01.11.2021 Page 2 CCD-0002066 AWNING FABRIC REPLACEMENT TI-166 AWNINGS 5. Remove the drive head assembly and idler head assembly retaining bolts from the outer arms to separate the components. 6. Working together, remove the roll tube assembly (which includes the drive/idler head assemblies) from the awning rail and support arms by sliding the assembly along the awning rail until clear. 7. Secure the idler head and the roll tube to a work bench. Failure to support the roll tube, fabric and drive/idler head assemblies during removal may result in serious injury or property damage. 8. Hold the drive head assembly securely (there will be tension to be released) while another person removes the drive head assembly cotter pin. 9. While one person holds the roll tube, have another person slowly rotate the drive head assembly clockwise to release tension. 10. Mark the cam lock position on the roll tube with a non-permanent marker. 11. Remove the three screws holding the drive head assembly end cap on the roll tube and set the drive head assembly aside. Note: Awnings longer than 6′ will also have tension that needs to be released in the idler head assembly prior to continuing the procedure. To release tension, remove the idler head cotter pin and slowly rotate the idler head in a counterclockwise motion to release tension in the idler head assembly’s spring. 12. Place the roll tube and fabric on a clean, level surface that is free of any debris able to scratch or damage the roll tube and/or fabric. 13. With one person holding the awning rail end of the fabric, another can rotate the roll tube to unroll the fabric until only the polycord is left on the roll tube. 14. Remove the screws holding the polycord in place on the roll tube. 15. Mark the roll tube groove containing the polycord with a non-permanent marker prior to removing the fabric from the roll tube. 16. To remove the fabric, gently pull the roll tube from the idler end, while another person holds the fabric in place. Fig. 2 Cotter Pin Fig. 3 Failure to maintain control of the roll tube, fabric and drive/idler head may result in serious injury or property damage. Rev: 01.11.2021 Page 3 CCD-0002066 AWNING FABRIC REPLACEMENT TI-166 AWNINGS Fig. 4 Roll Fabric Roll Tube Fig. 5 Polycord in Fabric Roll Tube Channel Slide 5. Roll the fabric onto the roll tube (Fig. 5). Make sure the fabric stays snug and flat to the roll tube with the printed side facing away. 6. Using the three screws previously removed from the drive head assembly end cap, attach the drive head to the roll tube, making sure the orientation is the same. Note: Be sure the drive head assembly with the cam lock is on the right-hand side of the awning. 7. Secure the idler head and roll tube to the work bench. 8. Rotate the drive head assembly counterclockwise, proper turns according to the length of the awning (Fig. 6) and insert a cotter pin into the end cap into the shaft on the drive head assembly. Fig. 6 Manual Awning Tensioning Awning Length Proper Tensioning (# of turns) 6’* 15 7′-16′ 9 17′-21′ 10 22′-28′ 11 Note: *6′ Awnings only have one spring to tension on the drive side. Installation 1. Unroll the replacement fabric printed side down so that the polycord is parallel and away from the roll tube. 2. On a clean, level surface free of any debris able to scratch or damage the roll tube, gently slide the roll tube onto the polycord of the fabric, making sure that the non-printed side is touching the roll tube (Fig. 4). 3. Center the fabric on the roll tube. 4. Apply the screws that were holding the polycord in place on the roll tube. Install the screws no more than 1″ from the edge of the fabric. Rev: 01.11.2021 Page 4 CCD-0002066 AWNING FABRIC REPLACEMENT TI-166 AWNINGS Failure to support the roll tube, fabric and drive/idler head assembly during installation may result in serious injury or property damage. Fig. 7 Awning Rail 1″ Fabric Power and Hybrid Awning Fabric Replacement Resources Required • 1 to 3 People (depending on task) • Cordless or Electric Drill or Screw Gun • Appropriate Drive Bits • Zip Ties Removal 1. Remove the drip cap (if equipped) from the end from which the fabric will be removed. 2. Fully extend the awning. 3. Disconnect any fabric LED lights in the support arm assembly or remove the fabric LED light strip from the polycord of the fabric. 4. Retract the awning until approximately 12″ remain visible. 5. Secure both support arm assemblies by running a zip tie around the outer arm and around the pin on the top of the mount arm where the mount arm and inner arm connect (Fig. 8). 6. Remove the screws holding the polycord in place on the awning rail. 7. Remove the wax screws holding the end caps onto the drive and idler head shafts (Fig. 9). 8. Working together, remove the roll tube and fabric from the awning rail and support arm assemblies. 9. Place the roll tube and fabric on a clean, level surface that is free of any debris able to scratch or damage the roll tube and/or fabric. Note: If the awning is longer than 6′ and the idler head assembly tension had previously been released, rotate the idler head assembly clockwise according to the length of the awning (Fig. 6) and insert a cotter pin into the end cap into the shaft on the idler head assembly. Be sure that both head assemblies are parallel once tension has been added. 9. Working together, install the roll tube assembly (which includes the drive/idler head assemblies) to the awning rail and support arms by sliding the assembly along the awning rail. Make sure the awning will unroll with the printed side of the fabric up. 10. Install the previously removed drive/idler head assembly retaining bolts into the outer arms to secure. 11. Remove the cotter pins from both end caps and cut the zip ties from the support arm assemblies. 12. Extend and retract the awning several times to ensure that the fabric is square on the roll tube. 13. Secure the fabric in the awning rail 1″ inside the edge of the fabric on both ends using a #6 x 1/2” hex head screw. Install the screw down through the awning rail into the fabric and the polycord (Fig 7). 14. Reinstall the drip cap (if previously equipped). Rev: 01.11.2021 Page 5 CCD-0002066 AWNING FABRIC REPLACEMENT TI-166 AWNINGS Fig. 8 Fig. 9 Failure to support the roll tube, fabric and drive/idler head assembly during installation may result in serious injury or property damage. 10. Remove the end cap from the end of the roll tube from which the fabric will be removed. 11. With one person holding the end of the fabric that gets attached to the awning rail on the unit, another can rotate the roll tube to unroll the fabric until only the polycord is left on the roll tube. 12. Remove the screws holding the polycord in place on the roll tube. 13. To remove the fabric, gently pull the roll tube from one end, while another person holds the fabric in place. Installation 1. Unroll the replacement fabric so that the cords are parallel with the roll tube. 2. On a clean, level surface free of any debris able to scratch or damage the roll tube, gently slide the roll tube onto the polycord of the fabric, making sure that the non-printed side is touching the roll tube (Fig. 10). 3. Center the fabric on the roll tube. 4. Install the screws that were holding the polycord in place on the roll tube. Install the screws no more than 1″ from the edge of the fabric. 5. Roll the fabric onto the roll tube (Fig. 11). Make sure the fabric stays snug and flat to the roll tube with the printed side facing away. Roll Fabric Roll Tube Polycord in Fabric Roll Tube Channel Slide Fig. 10 Fig. 11 Rev: 01.11.2021 Page 6 CCD-0002066 As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at customerservice@lci1.com. Self-help tips, technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app. TI-166 AWNINGS AWNING FABRIC REPLACEMENT Failure to support the roll tube, fabric and drive/idler head assembly during installation may result in serious injury or property damage. 8. Working together, slide the shaft on the head assembly into the end cap. Install the wax screws at each end to secure the roll tube end caps to the head assemblies. Note: It is suggested to keep the head of the wax screw 1/8″ from fastened so as not to compromise the structural integrity of the wax screw. 9. Extend and retract the awning several times to ensure that the fabric is square on the roll tube. 10. Secure the fabric in the awning rail no more than 1” inside the edge of the fabric on both ends using a #6 x 1/2” hex head screw. Install the screw down through the awning rail into the fabric and the polycord (Fig. 12). 1″ Awning Rail Fabric Fig. 12 11. Reinstall the drip cap (if previously equipped). 12. Reconnect any light wiring as needed. Note: The fabric LED light strip will need to be installed on the polycord of the fabric prior to connecting any wiring previously removed. 6. Reinstall the end cap previously removed. 7. Working together, install the roll tube and fabric on the awning rail and support arms, making sure the awning will unroll with the printed side of the fabric up.
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Aspen Trail, Carbon, Coleman, Colorado, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter, Voltage, Yukon, 2022-2023 Bullet, Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning to drop beyond normal operation leading to an increased risk of personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to repair or replace affected awning fabrics. The service and parts required for this corrective action will be provided at no charge to you. Inspect awnings for separation, separating awnings can be stowed before traveling to dealerships for repair. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Lippert Components is administering this recall, Lippert recall number 22E-055, through your dealership. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-604 Safety Advisory: 22-434 Lippert Components Recall: 22E-055 September 16, 2022
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-434 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Aspen Trail, Carbon, Coleman, Colorado, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter, Voltage, Yukon, 2022-2023 Bullet, Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning to drop beyond normal operation leading to an increased risk of personal injury. The vehicles included in the recall are: Year Model Serial Number Ranges 2022 Aspen Trail – 18’ awnings and under N8923694 – N8925682 NJ924293 – NJ924870 2022 – 2023 Bullet – 18’ awnings and under ND433673 – ND435903 NT432741 – NT436083 PT430074 – PT430074 2022 Carbon – 18’ awnings and under NR805381 – NR805812 2022 Coleman – 18’ awnings and under NH940948 – NH946812 NJ940906 – NJ946769 NM941421 – NM947019 2022 Colorado – 18’ awnings and under N8950639 – N8950903 2022 Cougar – 18’ awnings and under N2504341 – N2510550 NV505004 – NV510556 2022 Hideout – 18’ awnings and under NW246704 – NW251714 2022 Montana – 18’ awnings and under N4703457 – N4703728 2022 Outback – 18’ awnings and under NW452437 – NW452740 2022 Passport – 18’ awnings and under ND413571 – ND415592 NK412945 – NK416142 2022 Raptor – 18’ awnings and under NR800537 – NR801105 2022 Retreat – 18’ awnings and under NW260180 – NW260321 2022 Springdale – 18’ awnings and under N3106372 – N3111953 NW107274 – NW109957 2022 Sprinter – 18’ awnings and under N1531202 – N1532747 2022 Voltage – 18’ awnings and under NZ990647 – NZ991219 2022 Yukon – 18’ awnings and under NZ980412 – NZ980891 Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-604 CAN: 2022-447 Lippert Components Recall: 22E-055 Safety Advisory: 22-434 September 16, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» «VIN10» «VIN11» «VIN12» «VIN13» «VIN14» «VIN15» «VIN16» «VIN17» «VIN18» «VIN19» «VIN20» «VIN21» «VIN22» «VIN23» «VIN24» «VIN25» «VIN26» «VIN27» «VIN28» «VIN29» «VIN30» «VIN31» «VIN32» «VIN33» «VIN34» «VIN35» «VIN36» «VIN37» «VIN38» «VIN39» «VIN40» «VIN41» «VIN42» «VIN43» «VIN44» «VIN45» «VIN46» «VIN47» «VIN48» «VIN49» «VIN50» «VIN51» «VIN52» «VIN53» «VIN54» «VIN55» «VIN56» «VIN57» «VIN58» «VIN59» «VIN60» «VIN61» «VIN62» «VIN63» «VIN64» «VIN65» «VIN66» «VIN67» «VIN68» «VIN69» «VIN70» «VIN71» «VIN72» «VIN73» «VIN74» «VIN75» «VIN76» «VIN77» «VIN78» «VIN79» «VIN80» «VIN81» «VIN82» «VIN83» «VIN84» «VIN85» «VIN86» «VIN87» «VIN88» «VIN89» «VIN90» «VIN91» «VIN92» «VIN93» «VIN94» «VIN95» «VIN96» «VIN97» «VIN98» «VIN99» «VIN100» «VIN101» «VIN102» «VIN103» «VIN104» «VIN105» «VIN106» «VIN107» «VIN108» «VIN109» «VIN110» «VIN111» «VIN112» «VIN113» «VIN114» «VIN115» «VIN116» «VIN117» «VIN118» «VIN119» «VIN120» «VIN121» «VIN122» «VIN123» «VIN124» «VIN125» «VIN126» «VIN127» «VIN128» «VIN129» «VIN130» «VIN131» «VIN132» «VIN133» «VIN134» «VIN135» «VIN136» «VIN137» «VIN138» «VIN139» «VIN140» «VIN141» «VIN142» «VIN143» «VIN144» «VIN145» — Serial numbers with ‘*’ have been retail sold — PLEASE NOTE: This recall is administered by Lippert Components. Preauthorization is not required. Submit work orders for reimbursement direct to Lippert via email to dealerclaims@lci1.com Work orders submitted to Lippert Components will be used to record recall service completions. Enclosed is a copy of the Safety Advisory #22-434, which details how to remedy the situation and the proper reimbursement procedures through Lippert Components. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-434 – UPDATE «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Aspen Trail, Carbon, Coleman, Colorado, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter, Voltage, Yukon, 2022-2023 Bullet, Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. Repair Instructions & Claims Processing Update– As of November 17, 2022, KEYSTONE RV IS ADMINISTERING THIS RECALL. Submit all claims and part orders on Key Express. It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning to drop beyond normal operation leading to an increased risk of personal injury. The vehicles included in the recall are: Year Model Serial Number Ranges 2022 Aspen Trail – 18’ awnings and under N8923694 – N8925682 NJ924293 – NJ924870 2022 – 2023 Bullet – 18’ awnings and under ND433673 – ND435903 NT432741 – NT436083 PT430074 – PT430074 2022 Carbon – 18’ awnings and under NR805381 – NR805812 2022 Coleman – 18’ awnings and under NH940948 – NH946812 NJ940906 – NJ946769 NM941421 – NM947019 2022 Colorado – 18’ awnings and under N8950639 – N8950903 2022 Cougar – 18’ awnings and under N2504341 – N2510550 NV505004 – NV510556 2022 Hideout – 18’ awnings and under NW246704 – NW251714 2022 Montana – 18’ awnings and under N4703457 – N4703762 2022 Outback – 18’ awnings and under NW452437 – NW452740 2022 Passport – 18’ awnings and under ND413571 – ND415592 NK412945 – NK416142 2022 Raptor – 18’ awnings and under NR800531 – NR801105 2022 Retreat – 18’ awnings and under NW260180 – NW260321 2022 Springdale – 18’ awnings and under N3106372 – N3111953 NW107274 – NW109957 2022 Sprinter – 18’ awnings and under N1531202 – N1532747 2022 Voltage – 18’ awnings and under NZ990647 – NZ991219 2022 Yukon – 18’ awnings and under NZ980412 – NZ980891 Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-604 CAN: 2022-447 Lippert Components Recall: 22E-055 Safety Advisory: 22-434 November 16, 2022 As of November 17, 2022 – Submit all claims to Keystone RV through Key Express. PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. Please log-in to Key Express for your inventory. Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Updated Safety Advisory #22-434, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada As of November 17, 2022 – Submit all claims to Keystone RV through Key Express.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-604 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : SEP 08, 2022 NHTSA Recall No. : 22V-604 Manufacturer Recall No. : 22-434 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 20,610 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Dutchmen Aspen Trail Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Aspen Trail model count 1522 Production Dates : MAR 03, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTATN2XN8923694 End : 4YDTATH14NJ924870 ✔ Not sequential Vehicle 2 : 2022-2023 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Bullet model count 1320 Production Dates : JAN 21, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTBLJ23ND433673 End : 4YDTBLK22NT436083 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLJ29PT430074 End : 4YDTBLJ29PT430074 ✔ Not sequential Vehicle 3 : 2022-2022 Keystone Carbon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Carbon model count 416 Production Dates : JAN 18, 2022 – JUN 23, 2022 VIN Range 1 : Begin : 4YDFCNT22NR805381 End : 4YDFCNT23NR805812 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 Dutchmen Coleman Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Coleman model count 4948 Production Dates : MAR 03, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTCMJ24NH940948 End : 4YDTCMM23NM947019 ✔ Not sequential Vehicle 5 : 2022-2022 Dutchmen Colorado Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Colorado model count 265 Production Dates : MAR 11, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTC0N24N8950639 End : 4YDTC0N26N8950903 ✔ Not sequential Vehicle 6 : 2022-2022 Keystone Cougar Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Cougar model count 2851 Production Dates : JAN 21, 2022 – JUN 23, 2022 VIN Range 1 : Begin : 4YDFCGP2XN2504341 End : 4YDFCGN21N2510550 ✔ Not sequential Vehicle 7 : 2022-2022 Keystone Hideout Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Hideout model count 1221 Production Dates : JAN 28, 2022 – MAY 19, 2022 VIN Range 1 : Begin : 4YDTH1G19NW246704 End : 4YDTH1H16NW251714 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2022-2022 Keystone Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Montana model count 303 Production Dates : MAY 23, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFM0T27N4703457 End : 4YDFM0S2XN4703762 ✔ Not sequential Vehicle 9 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Outback model count 304 Production Dates : MAY 05, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDT0BR28NW452437 End : 4YDT0BR29NW452740 ✔ Not sequential Vehicle 10 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Passport model count 936 Production Dates : JAN 17, 2022 – JUN 09, 2022 VIN Range 1 : Begin : 4YDTPPJ29NK412945 End : 4YDTPPK24NK416142 ✔ Not sequential Vehicle 11 : 2022-2022 Keystone Raptor Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Raptor model count 574 Production Dates : JAN 18, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFRPW35NR800531 End : 4YDFRPV32NR801105 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Keystone Retreat Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Retreat model count 141 Production Dates : MAR 16, 2022 – MAR 28, 2022 VIN Range 1 : Begin : 4YDTHRT29NW260180 End : 4YDTHRT21NW260321 ✔ Not sequential Vehicle 13 : 2022-2022 Keystone Springdale Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Springdale model count 3983 Production Dates : JAN 17, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTSGN2XN3106372 End : 4YDTSGG15NW109957 ✔ Not sequential Vehicle 14 : 2022-2022 Keystone Sprinter Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Sprinter model count 792 Production Dates : JAN 18, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFSTM22N1531202 End : 4YDFSTT23N1532747 ✔ Not sequential Vehicle 15 : 2022-2022 Dutchmen Voltage Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Voltage model count 554 Production Dates : JAN 18, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFVTW32NZ990647 End : 4YDFVTT23NZ991219 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2022-2022 Dutchmen Yukon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Yukon model count 480 Production Dates : JAN 18, 2022 – JUN 20, 2022 VIN Range 1 : Begin : 4YDFYKW21NZ980412 End : 4YDFYKR21NZ980891 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning fabric to become detached from the side of the vehicle and drop beyond normal operation; leading to an increased risk of personal injury. Description of the Cause : The heat-welded seam is insufficient. Identification of Any Warning that can Occur : The fabric is separating from the side of the unit. Involved Components : Component Name 1 : Awning Component Description : Awning, multiple lengths Component Part Number : V000211447, V000211460, V000211468, V000211487, V000231439, V000247362, V000256341, V000295162, V000 Supplier Identification : Component Manufacturer Name : Lippert Components, Inc. Address : 2703 College Ave Part 573 Safety Recall Report 22V-604 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Goshen Indiana 46528 Country : United States Chronology : 7-21-2022 – Keystone was informed by Lippert Components that a defect exists with certain awnings. Investigation opened for scope and range. 8-4-2022 – Investigation concluded scope and range completed. Description of Remedy : Description of Remedy Program : The remedy is to repair or replace affected awning fabrics. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The affected awning fabrics (V000211447, V000211460, V000211468, V000211487, V000231439, V000247362, V000256341, V000295162, V000305579, V000309614, V000314860, V000314861, V000314862, V000315206, V000329687, V000329698, V000330573, V000330710, V000330713, V000330895, V000550272, V000550275, V000566887, V000566890, V000566892, V000589896, V000593681) will be repaired with an adhesive kit or replaced as needed. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : SEP 16, 2022 – SEP 16, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-604 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : AUG 09, 2022 NHTSA Recall No. : 22V-604 Manufacturer Recall No. : 22-434 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 20,220 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Dutchmen Aspen Trail Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Aspen Trail model count 1522 Production Dates : MAR 03, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTATN2XN8923694 End : 4YDTATH14NJ924870 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Carbon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Carbon model count 416 Production Dates : JAN 18, 2022 – JUN 23, 2022 VIN Range 1 : Begin : 4YDFCNT22NR805381 End : 4YDFCNT23NR805812 ✔ Not sequential Vehicle 3 : 2022-2022 Dutchmen Coleman Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Coleman model count 4948 Production Dates : MAR 03, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTCMJ24NH940948 End : 4YDTCMM23NM947019 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2023 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Bullet model count 1320 Production Dates : JAN 21, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTBLJ23ND433673 End : 4YDTBLK22NT436083 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLJ29PT430074 End : 4YDTBLJ29PT430074 ✔ Not sequential Vehicle 5 : 2022-2022 Dutchmen Colorado Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Colorado model count 265 Production Dates : MAR 11, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTC0N24N8950639 End : 4YDTC0N26N8950903 ✔ Not sequential Vehicle 6 : 2022-2022 Keystone Cougar Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Cougar model count 2851 Production Dates : JAN 21, 2022 – JUN 23, 2022 VIN Range 1 : Begin : 4YDFCGP2XN2504341 End : 4YDFCGN21N2510550 ✔ Not sequential Vehicle 7 : 2022-2022 Keystone Hideout Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Hideout model count 1221 Production Dates : JAN 28, 2022 – MAY 19, 2022 VIN Range 1 : Begin : 4YDTH1G19NW246704 End : 4YDTH1H16NW251714 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2022-2022 Keystone Montana Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Montana model count 204 Production Dates : MAY 23, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 4YDFM0T27N4703457 End : 4YDFM0T21N4703728 ✔ Not sequential Vehicle 9 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Outback model count 304 Production Dates : MAY 05, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDT0BR28NW452437 End : 4YDT0BR29NW452740 ✔ Not sequential Vehicle 10 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Passport model count 936 Production Dates : JAN 17, 2022 – JUN 09, 2022 VIN Range 1 : Begin : 4YDTPPJ29NK412945 End : 4YDTPPK24NK416142 ✔ Not sequential Vehicle 11 : 2022-2022 Keystone Raptor Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Raptor model count 427 Production Dates : JAN 20, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFRPV34NR800537 End : 4YDFRPV32NR801105 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Keystone Retreat Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Retreat model count 141 Production Dates : MAR 16, 2022 – MAR 28, 2022 VIN Range 1 : Begin : 4YDTHRT29NW260180 End : 4YDTHRT21NW260321 ✔ Not sequential Vehicle 13 : 2022-2022 Keystone Springdale Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Springdale model count 3983 Production Dates : JAN 17, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDTSGN2XN3106372 End : 4YDTSGG15NW109957 ✔ Not sequential Vehicle 14 : 2022-2022 Keystone Sprinter Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Sprinter model count 792 Production Dates : JAN 18, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFSTM22N1531202 End : 4YDFSTT23N1532747 ✔ Not sequential Vehicle 15 : 2022-2022 Dutchmen Voltage Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Voltage model count 410 Production Dates : JAN 18, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 4YDFVTW32NZ990647 End : 4YDFVTT23NZ991219 ✔ Not sequential Part 573 Safety Recall Report 22V-604 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2022-2022 Dutchmen Yukon Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models with 18’ awnings and under Yukon model count 480 Production Dates : JAN 18, 2022 – JUN 20, 2022 VIN Range 1 : Begin : 4YDFYKW21NZ980412 End : 4YDFYKR21NZ980891 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that vehicles in the recall population were built with a certain Lippert Electric Retractable Awnings, up to 18 feet in length, that the heat-welded seam may separate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during use or travel the welded seam on the fabric may separate, potentially allowing the awning fabric to become detached from the side of the vehicle and drop beyond normal operation; leading to an increased risk of personal injury. Description of the Cause : The heat-welded seam is insufficient. Identification of Any Warning that can Occur : The fabric is separating from the side of the unit. Involved Components : Component Name 1 : Awning Component Description : Awning, multiple lengths Component Part Number : V000211447, V000211460, V000211468, V000211487, V000231439, V000247362, V000256341, V000295162, V000 Supplier Identification : Component Manufacturer Name : Lippert Components, Inc. Address : 2703 College Ave Part 573 Safety Recall Report 22V-604 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Goshen Indiana 46528 Country : United States Chronology : 7-21-2022 – Keystone was informed by Lippert Components that a defect exists with certain awnings. Investigation opened for scope and range. 8-4-2022 – Investigation concluded scope and range completed. Description of Remedy : Description of Remedy Program : The remedy is to repair or replace affected awning fabrics. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The affected awning fabrics (V000211447, V000211460, V000211468, V000211487, V000231439, V000247362, V000256341, V000295162, V000305579, V000309614, V000314860, V000314861, V000314862, V000315206, V000329687, V000329698, V000330573, V000330710, V000330713, V000330895, V000550272, V000550275, V000566887, V000566890, V000566892, V000589896, V000593681) will be repaired with an adhesive kit or replaced as needed. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : SEP 16, 2022 – SEP 16, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported
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