Awning Fabric May Detach Causing Awning to Drop – 2022-2023 Thor Motor Coach Four Winds, Quantum, Chateau, & 2022 Geneva Motorhomes

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August 10, 2022 NHTSA CAMPAIGN NUMBER: 22V611000

Awning Fabric May Detach Causing Awning to Drop

An awning that drops or extends beyond normal operation can increase the risk of injury.

 

NHTSA Campaign Number: 22V611

Manufacturer Thor Motor Coach

Components EQUIPMENT

Potential Number of Units Affected 262

 

Summary

Thor Motor Coach (TMC) is recalling certain 2022-2023 Four Winds, Quantum, Chateau, and 2022 Geneva motorhomes. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

 

Remedy

Dealer will repair or replace the awnings, free of charge. Owner notification letters were mailed by September 16, 2022. Owners may contact TMC customer service at 1-877-855-2867.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


22v-611 LCI awning fabric recall. Please see attached Lippert inspection/repair instructions PDF. When filing the claim use the following flat rate codes.

 

.2 inspection only– TMCRC80410Y

.3 repair – TMCRC804101

1.5 R/R fabric – TMCRC80410V

 

AWNING INSPECTION AND WELD/SEAM REPAIR

 


Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022-2023 Chateau, Four Winds, Chateau, & 2022 Geneva units. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been discovered that on certain model year 2022-2023 Chateau, Four Winds, Chateau, & 2022 Geneva motorhomes may be equipped with a Lippert awning that has the possibility of the welded seam on the fabric to separate, potentially allowing the awning to drop beyond normal operation. This could lead to property damage and/or personal injury or fire.

 

What we will do

TMC has contacted your selling dealer and has instructed them on how to inspect the awning fabric and repair/replace it if needed. This will be done at no cost to you the owner. This remedy should take approximately twenty (20) minutes to perform.

 

What we need you to do

At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate-a-service-center/. If you no longer own the vehicle, or if you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com.

 

If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.

 

If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor Coach

 


Chronology :

7/19/2022 – TMC was notified by Lippert that they were recalling awning fabric and TMC had units that were involved in that recall.

7/25/2022 – Shipping information provided used to get a final scope for the recall population.

8/10/2022 – Safety committee was notified and voted to issue a recall.

 


22E055 – Awning Fabric May Detach Causing Awning to Drop – Lippert Electric Retractable Awning

 

22E055 – Awning Fabric May Detach Causing Awning to Drop – Lippert Electric Retractable Awning

 


7 Affected Products

Vehicles

MAKE MODEL YEAR
THOR MOTOR COACH CHATEAU 2022-2023
THOR MOTOR COACH FOUR WINDS 2022-2023
THOR MOTOR COACH GENEVA 2022
THOR MOTOR COACH QUANTUM 2022-2023

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-22V611-2885.PDF 216.009KB

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Recall Acknowledgement

RCAK-22V611-6984.pdf 645.811KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V611-9634.pdf 37.23KB

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Remedy Instructions and TSB

RCRIT-22V611-7386.pdf 2402.767KB

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Remedy Instructions and TSB

RCRIT-22V611-6362.pdf 404.158KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V611-8240.pdf 141.654KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V611-6799.PDF 211.12KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V611-1888.PDF 211.223KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V611-5306.PDF 211.306KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V611&docType=RCL

 


 

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