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December 2, 2022 NHTSA CAMPAIGN NUMBER: 22V890000
Separation of the steering wheel could result in the inability to steer, increasing the risk of a crash.
NHTSA Campaign Number: 22V890
Manufacturer Newmar Corporation
Components STEERING
Potential Number of Units Affected 30
Summary
Newmar Corporation (Newmar) is recalling certain 2022-2023 Supreme Aire motorhomes. The cap screws under the steering wheel cover could loosen and cause the steering wheel to separate from the steering column.
Remedy
Dealers will install new steering wheel cap screws, free of charge. Owner notification letters were mailed on December 30, 2022. Owners may contact Newmar’s customer service at 1-800-731-8300.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built with steering wheels supplied by Steering Creations, Inc.
On certain Class C Supreme Aire Motorhomes, the cap screws that attach the steering wheel may not have been properly tightened. As a result, the steering wheel could loosen or detach and cause a loss of steering control.
These motorhomes require immediate service. Continued use poses a potential safety hazard.
The Safety Risk
Separation of the steering wheel could result in the inability to steer, increasing the risk of a crash.
WHAT WE WILL DO
Newmar Corporation will be conducting this recall in its entirety. All units will have the cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. All repairs will be at no cost to customer.
The total estimated time for repairs will be given to the customer at the time they contact the service center for appointment.
WHAT YOU NEED TO DO
As this defect does affect motor vehicle safety, it is recommended that you call Newmar service department immediately at 1-800-731-8300. An associate will assist you in making an appointment to have this repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this notice to the lessee within ten days.
Chronology :
8/16/22 – Newmar received notice that a customer had an issue with the steering wheel coming loose. This was investigated and it was found that the cap screws under the steering wheel had worked loose. The steering wheel was fixed at the Newmar Service Center when it was determined what the cause of the loose steering wheel was.
10/31/22 – Newmar production noticed several steering wheels felt loose, 6 units in production were found with loose steering wheels and were fixed prior to leaving production with instructions from the steering wheel supplier, Steering Creations, Inc.
11/28/22 – The loose steering wheel issue was brought to the Safety Committee for review and it was decided to issue a recall for all units that have used the steering wheel supplied by Steering Creations, Inc.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
NEWMAR | SUPREME AIRE | 2022-2023 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-22V890-6589.PDF 213.668KB
Recall Acknowledgement
RCAK-22V890-8313.pdf 646.176KB
Recall 573 Report- 12/09/2022
RCLRPT-22V890-2937.PDF 213.747KB
Owner Notification Letter(Part 577)
RCONL-22V890-6076.pdf 202.008KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #1, 2022-4
RCLQRT-22V890-6802.PDF 211.104KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V890-1692.PDF 211.101KB
12/02/2022 Defect and Noncompliance Information Report
RMISC-22V890-5808.pdf 216.595KB
Cover Letter
RMISC-22V890-0927.pdf 175.913KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V890-7949.PDF 211.2KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V890&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-890 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Newmar Corporation Submission Date : DEC 02, 2022 NHTSA Recall No. : 22V-890 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Newmar Corporation Address : 355 North Delaware Street PO Box 30 Nappanee IN 46550 Company phone : 574-773-7791 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Newmar Supreme Aire Class C Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : On certain Newmar Supreme Aire Class C motorhomes, the cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. The loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. 2022 SACC = 26 2023 SACC = 4 Production Dates : MAR 03, 2021 – SEP 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain Newmar Supreme Aire Class C motorhomes, the cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. The loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. Description of the Cause : The cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. Part 573 Safety Recall Report 22V-890 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Feel the steering wheel becoming loose during use. Involved Components : Component Name 1 : Steering Wheel Component Description : Steering Wheel Component Part Number : NR Supplier Identification : Component Manufacturer Name : Steering Creations, Inc Address : 519 SW 31st Ave Ocala Florida 34474 Country : United States Chronology : 8/16/22 – Newmar received notice that a customer had an issue with the steering wheel coming loose. This was investigated and it was found that the cap screws under the steering wheel had worked loose. The steering wheel was fixed at the Newmar Service Center when it was determined what the cause of the loose steering wheel was. 10/31/22 – Newmar production noticed several steering wheels felt loose, 6 units in production were found with loose steering wheels and were fixed prior to leaving production with instructions from the steering wheel supplier, Steering Creations, Inc. 11/28/22 – The loose steering wheel issue was brought to the Safety Committee for review and it was decided to issue a recall for all units that have used the steering wheel supplied by Steering Creations, Inc. Description of Remedy : Description of Remedy Program : All units will have the cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. All repairs will be at no cost to customer. Part 573 Safety Recall Report 22V-890 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. Recall Schedule : Description of Recall Schedule : Customer and Dealer notification will be sent out on or before 60 days from the date of this filing, 1/31/2023. Planned Dealer Notification Date : JAN 31, 2023 – JAN 31, 2023 Planned Owner Notification Date : JAN 31, 2023 – JAN 31, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-890 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Newmar Corporation Submission Date : DEC 09, 2022 NHTSA Recall No. : 22V-890 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Newmar Corporation Address : 355 North Delaware Street PO Box 30 Nappanee IN 46550 Company phone : 574-773-7791 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Newmar Supreme Aire Class C Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : On certain Newmar Supreme Aire Class C motorhomes, the cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. The loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. 2022 SACC = 26 2023 SACC = 4 Production Dates : MAR 03, 2021 – SEP 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain Newmar Supreme Aire Class C motorhomes, the cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. The loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. Description of the Cause : The cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. Part 573 Safety Recall Report 22V-890 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Feel the steering wheel becoming loose during use. Involved Components : Component Name 1 : Steering Wheel Component Description : Steering Wheel Component Part Number : NR Supplier Identification : Component Manufacturer Name : Steering Creations, Inc Address : 519 SW 31st Ave Ocala Florida 34474 Country : United States Chronology : 8/16/22 – Newmar received notice that a customer had an issue with the steering wheel coming loose. This was investigated and it was found that the cap screws under the steering wheel had worked loose. The steering wheel was fixed at the Newmar Service Center when it was determined what the cause of the loose steering wheel was. 10/31/22 – Newmar production noticed several steering wheels felt loose, 6 units in production were found with loose steering wheels and were fixed prior to leaving production with instructions from the steering wheel supplier, Steering Creations, Inc. 11/28/22 – The loose steering wheel issue was brought to the Safety Committee for review and it was decided to issue a recall for all units that have used the steering wheel supplied by Steering Creations, Inc. Part 573 Safety Recall Report 22V-890 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All units will have the cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. All repairs will be at no cost to customer. If the customer has had the repairs performed prior to receiving the recall notification letter the customer may be eligible to receive reimbursement for the total cost of obtaining a pre-notification remedy. The customer should contact the Newmar Service Department for details on reimbursement. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. Recall Schedule : Description of Recall Schedule : Customer and Dealer notification will be sent out on or before 60 days from the date of this filing, 1/31/2023. Planned Dealer Notification Date : JAN 31, 2023 – JAN 31, 2023 Planned Owner Notification Date : JAN 31, 2023 – JAN 31, 2023 * NR – Not Reported
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NEWMAR CORPORATION NEWMARCORP.COM NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030 (574) 773-7791 · FAX (574) 773-5153 · WWW.NEWMARCORP.COM Page 1 of 2 12/02/2022 Defect and Noncompliance Information Report Newmar Corporation was made aware of a potential equipment defect relating to motor vehicle safety that may exist in the vehicles listed below. Newmar Corporation is furnishing notification to the National Highway Traffic Safety Administration pursuant to 49 U.S.C. Chapter 301 and 49 CFR Part 573.6. Newmar Corporation’s campaign identification number will be assigned by NHTSA. Final Stage Vehicle Manufacturer Newmar Corporation 355 N Delaware St. Nappanee, IN 46550-0030 Inquiries should be directed to: Rodney Newcomer Newmar Corporation 355 N. Delaware St. Nappanee, IN 46550-0030 Phone: (574) 773-7791 Fax: (574) 773-2007 Identification of Vehicles The vehicle models involved in this recall are: 2022-2023 Supreme Aire Class C motorhomes. These vehicles were manufactured by Newmar Corporation between 03/03/2021 and 09/07/2022. Comprehensive Vehicle Population The total number of vehicles included in this campaign is 30. Effected Population Assessment 100% of the vehicles identified above may contain defective equipment. Defect Description On certain Newmar Supreme Aire Class C motorhomes, the cap screws under the steering wheel cover could work loose. The loose screws could cause the steering wheel to come loose from the steering wheel adaptor, which could then separate from the steering column. The loose steering wheel could cause the inability to steer the unit which could increase the risk of a crash. Page 2 of 2 Manufacturer: Newmar Corporation 355 N. Delaware St. Nappanee, IN 46550 Ph. 574-773-7791 Principle Event Chronology 8/16/22 – Newmar received notice that a customer had an issue with the steering wheel coming loose. This was investigated and it was found that the cap screws under the steering wheel had worked loose. The steering wheel was fixed at the Newmar Service Center when it was determined what the cause of the loose steering wheel was. 10/31/22 – Newmar production noticed several steering wheels felt loose, 6 units in production were found with loose steering wheels and were fixed prior to leaving production with instructions from the steering wheel supplier, Steering Creations, Inc. 11/28/22 – The loose steering wheel issue was brought to the Safety Committee for review and it was decided to issue a recall for all units that have used the steering wheel supplied by Steering Creations, Inc. Newmar Corporation is not aware of any injury, or death, in vehicles manufactured by Newmar Corporation, attributed directly or indirectly to this defect. At the time of this letter Newmar Corporation has received one warranty claims for this recall. Defect Remedy Program Newmar Corporation will be conducting this recall in its entirety. All units will have the cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. All repairs will be at no cost to customer. If the customer has had the repair performed before receiving this letter, they may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy. For additional information, contact Newmar Corporation at: Service Department Newmar Corporation 355 N Delaware St Nappanee, IN 46550-0030 Distributed Notices and Other Communications Customer notification will be sent out on or before 60 days from the date of this filing, 1/31/2023. This report prepared by: Rodney Newcomer Codes and Compliance Manager Newmar Corporation
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NEWMAR CORPORATION NEWMARCORP.COM NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030 (574) 773-7791 · FAX (574) 773-5153 · WWW.NEWMARCORP.COM Page 1 of 1 12/02/2022 VIA E-MAIL RECEIPT CONFIRMATION REQUESTED Mr. Greg Rea Associate Administrator for Enforcement NHTSA NEF-200, Room W45-306 1200 New Jersey Avenue, SE Washington, DC 20590 Re: Newmar Corporation Part 573 Defect and Noncompliance Information Report Mr. Rea: Following is a compulsory ‘defect and noncompliance information report’ pursuant to 49 U.S.C. Chapter 301 and 49 CFR Part 573.6. Newmar Corporation is reporting this recall campaign concerning specific Steering Wheels installed in 2022-2023 Newmar Supreme Aire Class C motorhomes. Newmar Corp. will assume responsibility for coordinating and executing this recall, in its entirety. If you need any additional information regarding this recall campaign, please feel free to contact me at (574) 773-7791, Ext. 3443. Sincerely, Rodney Newcomer Codes and Compliance Manager Newmar Corporation rnewcomer@newmarcorp.com
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NEWMAR CORPORATION . NEWMARCORP.COM NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030 (800) 731-8300 · WWW.NEWMARCORP.COM P A Page 1 of 2 IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN. #_______________________ Name Address City, State Zip code Date: 12/28/2022 Motor Vehicle Recall Notification – Recall Campaign No. 22V-890 Dear Valued Customer: This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. REASON FOR THIS RECALL Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built with steering wheels supplied by Steering Creations, Inc. On certain Class C Supreme Aire Motorhomes, the cap screws that attach the steering wheel may not have been properly tightened. As a result, the steering wheel could loosen or detach and cause a loss of steering control. These motorhomes require immediate service. Continued use poses a potential safety hazard. The Safety Risk Separation of the steering wheel could result in the inability to steer, increasing the risk of a crash. WHAT WE WILL DO Newmar Corporation will be conducting this recall in its entirety. All units will have the cap screws removed and then re-install the steering wheel cap screws with Loctite applied and the screws re-torqued down to 3.5 Ft/Lbs. as directed by the steering wheel supplier, Steering Creations, Inc. All repairs will be at no cost to customer. The total estimated time for repairs will be given to the customer at the time they contact the service center for appointment. WHAT YOU NEED TO DO As this defect does affect motor vehicle safety, it is recommended that you call Newmar service department immediately at 1-800-731-8300. An associate will assist you in making an appointment to have this repair completed. Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this notice to the lessee within ten days. If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy. For additional information, contact Newmar Corporation at: Service Department Newmar Corporation 355 N Delaware St Nappanee, IN 46550-0030 NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030 (574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM P A Page 2 of 2 Newmar dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. HOWEVER, if you take your vehicle to your dealer on the scheduled date and this condition is not remedied on that date or within five days; please contact the Newmar Corporation Customer Service Department at 1-800-731-8300. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. If you no longer own this vehicle, please furnish us the complete name and address of the person or dealership you sold or traded your vehicle to. Thank you for your cooperation. Your safety and satisfaction with your Newmar product is important to us and we regret any inconvenience to you. Sincerely, Newmar Corporation
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NEWMAR CORPORATION . NEWMARCORP.COM NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030 Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM P A Page 1 of 1 Date: 12/28/2022 Re: Newmar Corporation – Motor Vehicle Recall Notification Subject:Recall Campaign No.: 22V-890 This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific Newmar recreational vehicles. The National Traffic and Motor Vehicle Safety Act requires that each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration. REASON FOR THIS RECALL Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built with steering wheels supplied by Steering Creations, Inc. On certain Class C Supreme Aire Motorhomes, the cap screws that attach the steering wheel may not have been properly tightened. As a result, the steering wheel could loosen or detach and cause a loss of steering control. Motorhomes included in this recall include: 2022-2023 Class C Supreme Aire Motorhomes These motorhomes require immediate service. Continued use poses a potential safety hazard. DEALER CAMPAIGN RESPONSIBILITY Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair. REPAIR PROCEDURE Newmar Corp. will provide the work instructions. If you should have any questions please contact your service account manager direct or the Newmar service department at: 1-866-290-5371. Thank you for your cooperation. Sincerely, Newmar Corporation
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